Много съм доволна от леглото. Взех натурален вид и го омаслих с цвят тик!. Помислено е за товароносимоста на планките и останалите части. Съпругът ми е 120 кг и няма проблем.Имам една забележка: Няма... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Продукта дойде мръсен (бял стол с черни петна по него), и е изключително неудобен! Пълнежа е от нещо като найлон, и не само че не е мек, но и се усеща всяко желязо от рамката! Ужасно качество, супер н... Se mer
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Quality goods. Good communication. Everything arrives within the specified time frame (last order: 16.07.2026). I am satisfied and will continue to shop from the site.... Se mer
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The build quality of the room divider was very poor. The slots for the panel connections varied in depth, requiring additional filling and there were broken parts. I like it but I am really not happy... Se mer
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Företagsinformation
Skrivet av företaget
vidaXL е международен онлайн магазин, в който можете да намерите всичко, от което се нуждаете за дома, градината, гаража и проектите "направи си сам". Нашата концепция се основава на предлагането на широка гама от продукти, които дават възможност на хората да "живеят на макс за по-малко". Като използваме прости решения за намаляване на разходите, които не се отразяват негативно на качеството на продуктите, ние успяваме да направим нашите продукти достъпни за възможно най-много хора. Всички процеси от разработването на продукти и закупуването им, маркетинга и продажбите, логистиката и обслужването на клиентите са в наши ръце. По този начин ние запазваме пълен контрол върху функционалността, качеството и разходите на нашите продукти.
Kontaktuppgifter
Nederländerna
- webservice@vidaxl.bg
- vidaxl.bg
3,3
Medel
544 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Комплектът който купихме е изключително…лошо качество
Комплектът който купихме е изключително лошо качество и практически не може да се ползва....
тоест боклучав китайски продукт за заблуда...
1 februari 2025
Omdöme utan inbjudan
Svar från vidaXL
Уважаеми Emil Boss,
Благодаря Ви, че ми дадохте възможност да говоря с вас по телефона относно вашите притеснения и се надявам, че успяхме да изясним този въпрос.
Дълбоко се извинявам още веднъж за това неприятно преживяване и причиненото ви неудобство. Това определено не е услугата, която целим да предоставим на нашите клиенти.
Ние се ангажираме да подобрим нашата услуга и да спечелим отново вашето доверие.
Очаквам скоро да говоря с Вас!
с уважение,
Цвета
vidaXL
vida XL perfect customer service
I had bad experience after purchase of small furniture. Vida XL reaction and proposal of options to resolve the problem was very fast and appropriate. They offered either to supply the missing hardware or refund part of the amount paid. They refunded fair amount of the price in a timely manner.
9 februari 2025
Omdöme utan inbjudan
Svar från vidaXL
Dear G. Bakalova,
Thank you for taking the time to leave feedback about your experience!
We're so glad to have been able to assist you and appreciate your recognition of our service.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Kind regards,
Rachel -- vidaXL
Бърза и точна доставка
Доставка в определения срок. Опаковането беше много добро и нямаше наранени и повредени елементи. Продуктът отговаря на описанието в сайта. Много добри инструкции за сглобяване.
20 januari 2025
Omdöme utan inbjudan
Svar från vidaXL
здравей
Благодарим ви, че отделихте време да споделите опита си с нас!
Вашият комплимент е потвърждение на нашата услуга за доставка.
Очакваме с нетърпение скоро да се видим отново.
поздрави
Мина - екип на vidaXL
Great product great service
Delivery was very quick , very well packaged!! And very pleased with the chest
Overall very happy !!
1 februari 2025
Omdöme utan inbjudan
Svar från vidaXL
Hello,
Thank you for taking the time to share your experience with us!
Your compliment is an affirmation of our delivery service.
Looking forward to seeing you again soon.
Regards,
Mina - vidaXL Team
Adds a touch of beauty to the garden
Adds a touch of beauty to the garden, especially when you also plant climbing flowers.
11 februari 2025
Omdöme utan inbjudan
Svar från vidaXL
Hallo,
Bedankt dat u de tijd heeft genomen om uw ervaring met ons te delen!
Het is ons doel om hoogwaardige producten te leveren tegen betaalbare prijzen.
We kijken ernaar uit u snel weer te zien.
Met vriendelijke groet,
Mina - vidaXL Team
The third star for this review is only…
The third star for this review is only because the other items of the dresser, that I purchased, seemed to be of decent quality.
The parcel didn’t contain any hinges for the dresser’s doors. Just like that- no hinges were sent.
But the funnier part of the situation is that the hinges are specific and I can’t just buy them in my country (I tried).
I had to send a complaint with a request hinges to be sent.
Generally, I’m a costumer of VidaXl and I may continue... not sure yet.
7 februari 2025
Omdöme utan inbjudan
Svar från vidaXL
Hello Vyara,
Thank you for your review!
We are sorry that the product had missing parts, but we are here for you.
We tried to contact you by phone, but unfortunately the phone call failed, which is why we ask you to check the email address used in the order, as we have contacted you in order to resolve any inconvenience you may have encountered.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
Super Clever and Satisfying
1 januari 2025
Omdöme utan inbjudan
Svar från vidaXL
Hello,
Thank you for taking the time to share your experience with us!
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
Looking forward to seeing you again soon.
Regards,
Mina - vidaXL Team
Excellent customer service
Excellent customer service! You can rely on having your problems solved
10 februari 2025
Omdöme utan inbjudan
Svar från vidaXL
Hello,
Thank you for taking the time to share your experience with us!
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
Looking forward to seeing you again soon.
Regards,
Mina - vidaXL Team
On 07.01.2025
On 07.01.2025. I ordered the following product from you: vidaXL Room divider, bamboo, white, 250x165 cm - 131.99lv.
Order number: 0035000265263
Since I was pregnant and was about to give birth at any moment, the divider arrived while I was already in the hospital. My mother accepted the order without opening it. I did not have the time and opportunity to test the product. Only yesterday I had the opportunity to unpack the goods and what was my surprise and bewilderment?.... I think you are a serious site, I have ordered from you before, but in this case, I was extremely disappointed with the purchase, which is not cheap at all. We needed this product for an office, to separate a small corner, i.e. the office will be visited by many people and there is no way to put this "thing" because it is rediculous. As you can see from the attached photos on email I sent to you, the product is defective, visibly of poor quality and does not look at all like the way it is presented in the photos on your site.
Since I think, or at least I thought until now, that you are a serious site, I did not check the product earlier and 14 days have passed since the purchase, but still, if you really care about your name, I think you should accept this "thing" back and refund me the money. If you do not want to refund me the amount, at least compensate me and replace this with another product from your site (which I hope will be of better quality).
Please contact me at tel. 00359896 864 037 to clarify what we could do in this case?
I follow you on all social networks, I hope for a reaction from you, I would not like to leave a negative comment, but I can't close my eyes, because this is not right and correct and as a consumer I can't just ignore that I paid 131.99 leva for this product wich is unusable.
I hope for some feedback from you.
Monica Deneva
8 februari 2025
Omdöme utan inbjudan
Svar från vidaXL
Dear Monika,
We are glad that your problem has been resolved.
Best regards,
Tzveta vidaXL
Always helpful and cooperative
Always helpful and cooperative! Polite and kind! I would suggest only test,before paying.
Thank you for the wonderful products!
4 februari 2025
Omdöme utan inbjudan
Svar från vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we always strive to offer you a first-class shopping experience.
We look forward to welcoming you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
Reliable seller and great products
I am very happy with the purchase. It was delivered very fast and the quality of the product is superb.
24 november 2024
Omdöme utan inbjudan
Svar från vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we always strive to offer you a first-class shopping experience.
We look forward to welcoming you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
The package had visibly damaged…
The package had visibly damaged packaging and product damage.
2 januari 2025
Omdöme utan inbjudan
Svar från vidaXL
Dear Dimitar,
We are glad that your problem has been resolved.
Best regards,
Tzveta vidaXL
The delivery was fast but the products…
The delivery was fast but the products were low quality, everything was falling apart when you try to screw it together. Pieces were not matching, good design but awful quality.
9 januari 2025
Omdöme utan inbjudan
Svar från vidaXL
Dear Annie,
Thank you for taking the time to answer our call and we are glad that we have found a solution to your satisfaction.
Have a nice day!
Tzveta
vidaXL
Много сме доволни от поставките за компютър
Много сме доволни. Бърза доставка, лесно сглобяване за минути. И поставките за компютър се оказаха качествени и стилни.
7 januari 2025
Omdöme utan inbjudan
Svar från vidaXL
Здравейте, Madlen Yoveva!
Благодарим вас за заказ и доверие к vidaXL.
Мы ценим ваши добрые слова и рады, что смогли оправдать ваши ожидания. Ваше удовлетворение очень важно для нас, и наша цель — всегда предоставлять вам первоклассное обслуживание.
Мы надеемся приветствовать Вас снова в будущем и будем рады помочь Вам в любое время.
С уважение,
Jeana - vidaXL
Svar från vidaXL
Здравейте, Евгения Славова!
Благодарим вас за заказ и доверие к vidaXL.
Мы ценим ваши добрые слова и рады, что смогли оправдать ваши ожидания. Ваше удовлетворение очень важно для нас, и наша цель — всегда предоставлять вам первоклассное обслуживание.
Мы надеемся приветствовать Вас снова в будущем и будем рады помочь Вам в любое время.
С уважение,
Jeana - vidaXL
Плот с дефекти
Плотът, който поръчах дойде с много наранявания. Вероятно получени при лошо съхранение, тъй като това не може да се получи при транспорта.
П.п. Редактирам си ревюто и оценката, тъй като от VidaXL бяха изключително любезни и направиха парична компенсация. Вероятно причината за дефектите е в производителя.
23 december 2024
Omdöme utan inbjudan
Svar från vidaXL
Уважаеми Иван,
Благодаря Ви, че ми дадохте възможност да говоря с Вас по телефона относно вашите притеснения и се надявам, че успяхме да изясним този въпрос.
Дълбоко се извинявам още веднъж за това неприятно преживяване и причиненото ви неудобство. Това определено не е услугата, която целим да предоставим на нашите клиенти.
Ние се ангажираме да подобрим нашите услуги и да спечелим отново Вашето доверие.
Очаквам скоро да говоря с Вас!
с уважение,
Цвета
vidaXL
Svar från vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we always strive to offer you a first-class shopping experience.
We look forward to welcoming you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
I"ll never buy that again
I"ll never buy that again. So much parts and so unclear manuals, bad printed pictures.... Thervor, the parts, components and fasteners are the lowest quality I have see any where.
9 januari 2025
Omdöme utan inbjudan
Svar från vidaXL
Dear Mr. Evgeni Toumbov,
Thank you for sharing your opinion with us.
We apologize for the problem you experienced with the product you purchased from us.
vidaXL takes responsibility for these cases and tries to resolve them as soon as possible with the customer's satisfaction in mind.
Unfortunately, we were unable to establish direct contact, as we were unable to find your order and you did not respond to our request for additional information. However, we would like to discuss possible solutions for you, so please do not hesitate to contact us at feedback@vidaxl.bg as soon as possible.
Thank you for your understanding and I look forward to your response.
Have a nice day!
Tzveta
vidaXL
Много добро качество и цена!
Много добро качество и цена!
Лесно и бързо обслужване!
3 januari 2025
Omdöme utan inbjudan
Svar från vidaXL
Здравейте, Златина Стоянова!
Благодарим ви за поръчката и доверието във vidaXL.
Много сме доволни, че успяхме да отговорим на вашите очаквания и че сте доволни от нашата услуга. Вашето удовлетворение е наш основен приоритет и ние се ангажираме да продължим да ви предоставяме първокласно пазаруване.
Надяваме се да ви посрещнем отново скоро. Ако имате въпроси или притеснения, моля не се колебайте да се свържете с нас.
С уважение,
Jeana - vidaXL
Poor quality at a high price
23 december 2024
Omdöme utan inbjudan
Svar från vidaXL
Dear Светлана Великова,
Thank you for your feedback.
Thank you for giving us the opportunity to discuss this over the phone.
Please check again whether the order has been placed with us and send us an email with your order number to our email address: feedback@vidaxl.bg
Thank you for your understanding and cooperation.
Have a nice day!
Tzveta
vidaXL
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.