victoriabeckhambeauty Omdömen 

Placed order on 29th November nothing has arrived. I have chased with VB customer service twice now. Zero response.
I am genuinely shocked at the lack of customer care.
Not how to run a business.

1 star because Trustpilot won’t let me give 0. Had the same appalling experience as others. Black Friday sale order dispatched on time then delayed with Evri before the tracking stopped completely. Very surprising that any company charging £30+ for an eyeliner uses Evri in the first place - hardly a premium service.

Unhelpful, uninformed responses from Evri and none at all from VBB. VBB’s automated response is quite aggressive in telling customers not to chase up within 48 hours of emailing but less keen to advertise that they won’t bother replying AFTER that time either.

Victoria Beckham’s companies are in trouble and I can only assume they’ve stopped bothering with customers and existing orders as they are about to fold. Contact your card company for a chargeback as VBB is in no hurry to get in touch with affected customers.

The products are great - if you receive them. Unfortunately this company use Evri and twice now my products have not been delivered to my address. Having already been charged with no products I am now in a battle to get a refund or redelivery.
UPDATE - VB Beauty have now refunded me for the items missing due to EVRI. Customer Service very apologetic, obviously having to deal with so many complaints due to delivery problems. Such a shame. I absolutely love their products.

Sadly same issues as everyone else. Ordered on Black Friday sale on 28/11 ,over £100 worth of stuff. Still waiting for order, ignored by Evri & VB customer services, parcel obviously lost by Evri!. Now have to wait till 27 December to request a refund from my bank.
I wonder if Mrs Beckham & her team are even aware of the huge numbers of dissatisfied customers(many of whom are now without presents ordered from her website in plenty of time for Christmas) I think not! For a premium brand I expected a lot more.Shocking service.

I shopped with VB for the first time. I bought her eyeliner. The lead for want of a better word slides up and down inside the wooden pencil. Any pressure on it and the middle disappears! I've contacted customer service by email. So far no reply! Order number B2341098

Bought an eyeliner with the Black Friday sale 12 days ago. Package hasn't arrived, has been with Evri for over 7 days, and neither Evri nor VBB customer service respond when chasing up. I had a similar situation with H&M and they refunded instantly.

Order number B2855618 incorrect items received, I’ve sent two emails and haven’t resolved. If I do not receive a response by Monday I will be contacting my bank for a full chargeback as per my consumer rights. Please send me the items I originally ordered as swiftly as possible.

Placed my order on 1st December 10 days later still not dispatched I’ve sent two emails to VBB and no response. When I’ve used the CS email before it hasn’t been as shocking as this is now. For such a huge name to be branded with such poor service is unacceptable. It appears I’m not the only person experiencing this. I adore VB and the products but unless this is sorted asap I will not be ordering again.

Ordered an eyeshadow on 29 November and I have still not received it. The delivery company Evri state that they are returning the parcel to Victoria Beckham Beauty - they have not tried to deliver the parcel to me and have given no explanation as to why. I have contacted Victoria Beckham Beauty to resolve the issue but I have received no response. Will not order from here again and don’t hold out much hope of getting my money back.

I live in Australia and I made 2 orders with VB Beauty because I was so keen to step up my make up quality and try these products. I love VB’s ethos and the packaging looks incredible and reviews of the products were really encouraging.

Over 4 weeks after placing the orders, my orders hadn’t arrived and it was only when I followed up that I was told that VB don’t know what happened with my delivery. They were good enough to offer a refund but I still don’t have my money back. And I don’t have my order.

VB needs to take a more active role in monitoring its delivery services in its overseas delivery areas, particularly as in most of Australia, we cannot buy VB from a retailer.

Very disappointing and has left me reluctant to order with VB again.

My parcel has been missing I have reached out to Victoria Beckham Beauty and Evri and have had no response

Terrible customer service - item was lost by the courier 2 weeks ago. No way to contact VB except via email and all my messages have gone unanswered for over a week. No way to claim a replacement or refund. Having to try and claim through credit card.

AVOID! I placed an order 10days ago, parcel might be lost and no help at all from customer service or Instagram!!! Super cheap!!! Not worth paying as premium and getting this awful service

I really wanted to love my experience because the products themselves are beautiful, but unfortunately the customer service has completely let the brand down.
I placed a large order on Black Friday and tracked it through Evri. After a few days, the tracking changed from “received at local sorting office” to “returned to sender” without a delivery attempt, notification or explanation.
I contacted customer service and received the generic automated response advising me not to message again or they would basically ignore me and to wait 48 hours before bothering them again, which I did.
I then explained that I still wanted the parcel and asked for their help in redirecting the parcel back to me and heard nothing.
I tried contacting Evri, but they were equally useless and couldn’t offer any explanation or resolution.
I contacted customer service again and am still awaiting a response, nearly a week later. Meanwhile, the parcel continues to show as “return to sender”.
Out of frustration I contacted my credit card provider to request a chargeback because I wasn’t willing to waste more time trying to resolve an issue that should have been a simple fix with just a little communication.
The products may be lovely but the customer service is non-existent and the delivery experience is a complete let-down. Lesson learned: read reviews as this situation is far from unique.

I ordered some make up on 24/11/25 I still haven’t received it I have e.mailed 3 times and get the same generic e.mail back. I have tried on other platforms to reach out to them and had no response. It’s frustrating that you can’t talk to anyone. Customer service is awful I’ll think twice before ordering again

Never received my order...

Raised a case with Evri, and written to VB twice with no reply whatsoever. Spent nearly £300. Totally rubbish service. I've also seen they never reply to any complaints here, so they really don't give a toss what their customers think.

Terrible customer service .. as in non existent! I was missing an item from my order. I emailed and messaged via social media. I had no response. After chasing up, I did not receive an actual reply just a refund notification. No explanation, no apology and no honouring the price.

Marketed as high end with prices to match, this is just not good enough.

Wouldn’t order from them again.

Placed a large order during Black Friday sales as a birthday gift but never received the order!

After significant delays and emails back and forth with their courier, Evri, they revealed they lost the parcel in transit. Complained to VB customer service asking for immediate replacement to be sent and after 4 days of no response they finally issued a refund and said enjoy the parcel if it turns up! Really disappointed in the service considering the premium price tag, customer support does not reflect this!

I ordered during Black Friday on the 27th November, it's now the 8th of December and I still haven't received my order. I contacted Evri who confirmed they had not delivered it yet but the Victoria Beckham website has changed my tracking from "on hold" to "delivered" when I have recieved no products. I will never buy from here again which is a shame because I used to like their products.

I wish I'd looked here before ordering, I was so excited about getting the concealer pen, loved the samples, wanted it to make me feel fabulous over Christmas!
Ordered 24th November, Evri didn't deliver, contacted VB customer support, got an automated email. Waited patiently, tried both again, same result. Evri have now, 8th Dec., said they think it's lost.
I hold out no hope for VB customer services helping me get the product.

Completely unrelated, had a similar issue with Neom who rushed me an upgraded product to replace the item that Evri hadn't delivered, some companies obviously care about customers more than others!!