victoriabeckhambeauty Omdömen 

Beware anyone wanting to buy an eye shadow palette refill because they apparently come in different sizes.
I have had two previous eye palette compacts which I love but asked my daughter for an eye shadow refill for Christmas but it doesn't fit properly into my previous eye shadow compact.
I've been in touch with Customer Services who advise different shades come in different compacts. Make sure you check your refill will fit your compact before purchasing.

I've been using VB mascara for over a year now and have bought several. Some for me and others as presents. I had cause to speak to customer service about six months ago, and they were excellent, so I can't imagine why people are experiencing the problems they are. We are also lucky with our local Evri driver, who is totally reliable. The only thing I'm sad about is the fact that the mascaras don't come as nicely wrapped anymore. I hope this changes. I really liked the canvas bags and would pay for one to be added if it were an option.

Wish I’d read the reviews before trying to purchase. I had the same experience as many others, product never arrived and customer service is really poor. I won’t try again.

2nd time ordering from VBB so not a new customer. The Shop link is forcing me to use a service I don't want to use. When I've managed to add my shade to bag, I get a bogus message that this shade can't ship to my address. Tried again and when I try to add to cart nothing happens, maybe out of stock - who knows. The site is crap, the customer service deplorable. I can't believe that products at this elite and ridiculous price point has so little commitment to customers and their experience. Victoria is so arrogant she thinks people should be lucky to get her product and doesn't seem to care that her brand's reputation is utter garbage. I wanted to try the drops but honestly so disgusted by how this company treats buyers that I'm no longer interested.

Je voulais pour Noël trouver des eye-liner de la marque Beckham du coup je suis passée aux Galeries en pensant que j’aurais un bel emballage cadeau de la marque plutôt que d’aller chez Sephora mais à ma grande déception je n’ai eu aucun joli papier cadeau juste la pochette en papier de Noel des Galeries. Quand on va chez Dior on repart avec un élégant emballage cadeau!

I'm in Australia, ordered Dec 1 and never heard anything from them. Sent 2 emails Dec 15 & another on Dec 20 but all i got back was a generic reply saying 'we are experiencing higher-than-usual volumes of both customer inquiries and orders. Our team is working diligently to assist everyone, and we kindly ask for your patience'. Anyway, I immediately put in a claim via Suncorp on the 20th and by the 23rd VB Beauty emailed me saying sorry there was a glitch & that they've processed a refund and i should get my money back in 3-5 business days (thank goodness). NOT GOOD ENOUGH. This premium company should do wayyy better. Good products, terrible system. I have an order from Nov 2024 (though I've received this one already) still saying 'on its way'. Who's minding these things??

I can't deny it, the hype regarding the eyeliners is truly valid. I wouldn't normally spend £30 on an eyeliner but it glides on so beautifully and smudges to perfection, then sets and doesn't smudge again👌

I actually ordered before reading the reviews on trust pilot and I'm glad I did otherwise I wouldn't have taken the risk. However, the delivery was pretty quick for me by Evri, maybe I got lucky this time?

I'm actually blown away by how good the product is, worth every penny.

Terrible experience shopping with this brand.
The courier, EVRI said they were unable to deliver my order on the day they had specified. Adding that most items are delivered within the following 24hrs.
Two days later they said there was a problem with the item. The automated telephone service told me the parcel was returned to sender , despite the tracking on the app stating they still had it.
Have emailed VBB, and there lies the problem as they have not responded and there is no other way of contacting them. The money was debited from my account and I am out of pocket.
Terrible company . I’ll not use them again. Be careful when deciding to order, they seem to be having massive issues with their service.

Love the highlighter and blusher. I’m in my 70’s and want a natural look. I found the colour descriptions so useful to help me choose. These are keepers for me and when I get enough money I’ll be buying the TCF drops - to add to my natural look.

The makeup looks so natural. So blown away by it. Thanks Victoria.

Still awaiting my order it’s been over 2 weeks since I emailed them and have had no response

Il est quand même dommage de devoir attendre un mail du service client depuis 3 semaines. J ai fait une erreur dans ma commande, on m a dit de récupérer le colis et de faire un retour, mais dans ce colis il y a un produit qui me convient et je souhaite faire un échange avec le bon coloris du blush, à ce jour aucune nouvelles, je vais un retour complet et acheter des produits d’une autre marque. En espérant avoir le remboursement rapidement !!!

Avoid using VB beauty due to EVRi being their delivery company. They claimed goods were delivered outside my door in the block of flats, but when I opened my door nothing was there. Worse thing is, I was in my flat at the supposed time of delivery !!!......Now I have read these recent reviews, I am now fearful I will not get back my £37 paid to VB for an Xmas present, UNACCEPTABLE !!!!

Horrendous service, purchased a gift set priced at £215 full set for a gift. Arrived all scratched and look used. Contacted customer service who are useless, AVOID

Had to contact customer services twice regarding a missing order (non-delivery) 4 December and again 11 December. Both time all I got was an automated response - no attempt to follow-up or contact me was made by them. Still nothing!!!
Very dissapointed!!!

Evri lost my parcel and customer services have not replied to my two emails. I will never buy from Victoria Beckham again. I’m so shocked at this level of service. No live chat, no phone number just email which is not replied to:

Sadly a similar experience as many reviews on here. Placed order 26th November, order never received. Multiple emails to Vb beauty ignored. Evri tracking showed “on hold” at depot until 9th Dec. Email from Evri support 9th Dec confirmed package had failed to connect with courier, then within 24hrs of sending that message they updated their system to make tracking appear to retrospectively show it had been delivered 2nd Dec. Raised complaints with both Evri and VB beauty, all ignored. Email today from Evri now claiming they delivered to wrong address. One lie after another.Clearly lost or stolen and covering tracks. They state VB Beauty need to resolve, but to date Victoria Beckham Beauty has failed to respond to a single message. Absolutely disgusting customer service, headed up by someone that seemingly cares so much about “her brand”?? It was my first attempt at using this brand, there won’t be another.

Shocking delivery service, items have been with evri for 10 days and still no update on when or if they will be delivered. Customer service is well a challenge as its a typical faceless service and after 5 days still no response. Unfortunately i wont be buying again whilst they use evri. Expected better service from this brand

So far shite- ordered 3 weeks ago still no delivery or update by beck or evri. Looks like my partner Won’t be getting an Xmas present

Can't believe I am giving VB a 1 star review. I have always loved the products. However they are completely let down by the appalling delivery service. They use Evri. Two separate presents we have ordered now seem to be 'lost in transit' and it will be too late to order them again online. Given the cost of these products - they really should be using a delivery company that is consistent and reliable. I order from Chanel also - and have never had a 'lost in transit' or even a delayed delivery. Please change your courier VB !!!!

Parcel did not turn up, I’m still waiting almost three weeks later. Non existent VB customer service so there's no way of contacting them, all I've had is an automated email reply. This is just dreadful service!