A very polite, professional gentleman (Manjinder) answered all of my questions I had regarding areas of my EPC I was unhappy with. The call was on time and any areas which could not be answered immedi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I wasn't happy with my EPC when I first got it. So I complained - that resulted in Charlotte taking her time to talk me through my EPC explaining everything in detail without the usual tech speak to a... Se mer
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Manjinder Kooner was very helpful, knowledgeable and patient from the outset as we needed to review our housing portfolio. There was no heavy sales pressure from him and you got the feeling that he g... Se mer
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Very good. Friendly, professional assessor, gave brief but comprehensive advice on what the assessment entailed. Report available online on the same day as the assessment. Minor amendment regardin... Se mer
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Företagsinformation
- Fastighetsunderhåll
- Inspektion av kommersiella fastigheter
- Fastighetsadministratör
- Fastighetsförvaltning
Skrivet av företaget
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Skrivet av företaget
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Kontaktuppgifter
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Storbritannien
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The booking process was easy
The booking process was easy. When Martin arrived he was great and explained everything to us and answered all our questions. He was very professional
7 juli 2026
Svar från Vibrant Energy Matters
Hi Andy,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Bad experience
16 juli 2025
Svar från Vibrant Energy Matters
Hi,
Thank you so much for taking the time to leave a review on Trustpilot — we truly appreciate your feedback.
We're really sorry to hear that your experience didn’t meet expectations. This isn't the level of service we strive to deliver, and we’d welcome the opportunity to put things right.
Please feel free to contact our team at customerservices@vem.co.uk, so we can look into this further and work towards a resolution.
Kind regards,
Andrea
Questions over EPC rating
A very polite, professional gentleman (Manjinder) answered all of my questions I had regarding areas of my EPC I was unhappy with. The call was on time and any areas which could not be answered immediately was resolved with a prompt phone call back.He worked with me to show me how I could improve my EPC rating.
7 juli 2026
Omdöme utan inbjudan
Svar från Vibrant Energy Matters
Hi Karen,
Thank you so much for your fantastic review and feedback.
We are pleased that Manjinder was able to support you with your queries.
We hope to service you again soon.
Kind Regards
Vibrant
Great service.
Communication and updates on the appointment was really good. Assessor was respectful and friendly and report was delivered promptly. Very happy with the service.
1 juli 2026
Svar från Vibrant Energy Matters
Hi Jane,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
No report received.
The surveyor turned up on time and completed the survey. But the report came through on an email with a link to the report that didn't work. I tried replying but it was a no reply email. So I still haven't received the report 9 days on.
30 juni 2026
Svar från Vibrant Energy Matters
Hi Hugh,
Please accept our apologies for the link not working.
Can you please send your name, contact number, address and email address to CustomerServices@vem.co.uk and they will send the report over and fix any issues.
Kind Regards
Vibrant
Polite and quick
30 juni 2026
Svar från Vibrant Energy Matters
Hi Kevin,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Friendly and polite.
Friendly and polite.
Easy to deal with.
Thorough service and great communication once finished.
3 juli 2026
Svar från Vibrant Energy Matters
Hi,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Polite and friendly
The assessor was very polite and friendly, and the results were online for me to view the next day.
2 juli 2026
Svar från Vibrant Energy Matters
Hi Neil,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very pleasant representative
Very pleasant representative.
Good to deal with, easy to book and very friendly.
1 juli 2026
Svar från Vibrant Energy Matters
Hi Kathryn,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Svar från Vibrant Energy Matters
Hi Peter,
Thank you so much for your fantastic feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Still waiting for the report
27 juni 2026
Svar från Vibrant Energy Matters
Hi,
Please accept our apologies that you have not received your report.
If your report was instructed through an estate agent, we have a requirement to send the report back to them directly for them to forward to you.
If you ordered it directly through Vibrant, please email CustomerServices@vem.co.uk and we can send a copy over to you.
Kind Regards
Vibrant
I wasn't happy with my EPC when I first…
I wasn't happy with my EPC when I first got it. So I complained - that resulted in Charlotte taking her time to talk me through my EPC explaining everything in detail without the usual tech speak to avoid anything. I am now happy with my EPC understand the ratings and how I can improve the rating without paying thousands. The time she spent to explain it to me was worth the cost of the EPC
23 juni 2026
Omdöme utan inbjudan
Svar från Vibrant Energy Matters
Hi,
Thank you so much for your review and feedback.
We are sorry for any confusion caused but we are pleased that you manage to resolve any queries with our technical manager Charlotte.
We hope to service you again soon.
Kind Regards
Vibrant
The response I received was on time
The response I received was on time, clear, informative and very helpful.
29 juni 2026
Omdöme utan inbjudan
Svar från Vibrant Energy Matters
Hi Stuart,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Svar från Vibrant Energy Matters
Hi Julia,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Post assessment follow up call with…
Post assessment follow up call with Mani was both informative and incredibly helpful. I wish everybody else was as helpful
29 juni 2026
Omdöme utan inbjudan
Svar från Vibrant Energy Matters
Hi David,
Thank you so much for your fantastic review.
Mani is one of your experienced technical managers and we are pleased you had the opportunity to speak with him.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
All went well
All went well, contacted the day before to arrange an earlier time. Very detailed inspection and report.
25 juni 2026
Svar från Vibrant Energy Matters
Hi Anthony,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Thorough and succinct
23 juni 2026
Svar från Vibrant Energy Matters
Hi Elizabeth,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
it was all straight forward
23 juni 2026
Svar från Vibrant Energy Matters
Hi Thomas,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Efficient visit
Steve arrived early, got on with the survey.
No problems I would use vibrant again.
27 juni 2026
Svar från Vibrant Energy Matters
Hi Alan,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
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