Vanessa was very patient and informative with all my hypothetical questions with regards to insuring my kitten. As someone who hasn’t gone through the process before, I struggled with completing q... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... Se mer
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Getting quotes for my rescue dogs insurance, i spoke to many pet insurance companies and Vetsure were by far the friendliest, most informed, personable company I spoke to. Jodie and Ally were extremel... Se mer
I recently took out cat insurance with Vetsure and everyone I spoke to there were kind, courteous, and efficient. In particular Eva and Joanne both of whom were very helpful. The insurance itself... Se mer
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Företagsinformation
Skrivet av företaget
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Skrivet av företaget
Kontaktuppgifter
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Storbritannien
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Utmärkt
1 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I've not had to make a claim yet
I've not had to make a claim yet - but the process to take out pet insurance was very easy and efficient.
19 januari 2026
Svar från Vetsure Pet Insurance
Hi Tom,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Chutney’s journey.
Kind regards,
Kelly and The Vetsure Team
Very helpful lady on the phone
Very helpful lady on the phone, explained clearly all the options. Didn’t just try and sell me the most expensive policy
19 januari 2026
Svar från Vetsure Pet Insurance
Hi Susan,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Autumn’s journey.
Kind regards,
Kelly and The Vetsure Team
Best Pet Insurance
I have had pet insurance for years and have used various companies, all of which turned out to be useless — refusing to honour claims and showing no compassion for the poor pets whose treatment they were unwilling to cover.
I can honestly say that since I have been with Vetsure, I have not had these problems. The agents you speak with are personable, and you feel they genuinely care about your dog. And they honor the claims! Highly recommend.
26 januari 2026
Svar från Vetsure Pet Insurance
Hi Corinne,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had such a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners really is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Kerra’s journey.
Kind regards,
Kelly and The Vetsure Team
A great company to deal with
They are very easy to deal with. I have been with them for 16 years with my cat who sadly died and now we have a new family member they were our first port of call. No nonsense fair policies which are easy to understand, prompt pay outs and a genuine interest in your pet, they actually seem to care about you.
Buying a new policy was easy, no hidden clauses and a choice of excess to suit an individual.
19 januari 2026
Svar från Vetsure Pet Insurance
Hi Pauline,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear that your previous positive experience with Vetsure led you to insure your new family member with us.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks for choosing us again, we’re so pleased to be part of Dame Kerry Winnifred’s journey.
Kind regards,
Kelly and The Vetsure Team
I was setting up pet insurance on my…
I was setting up pet insurance on my phone that didn’t go through, but they called me around an hour later to help me set it up. Caller was lovely and went through everything I needed to know, also made sure I understood what everything meant.
23 januari 2026
Svar från Vetsure Pet Insurance
Hi Kairren,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Wesley’s journey.
Kind regards,
Kelly and The Vetsure Team
Really helpful advisor
Really helpful advisor, friendly and patient with excellent customer care
22 januari 2026
Svar från Vetsure Pet Insurance
Hi Claire,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Teddy’s journey.
Kind regards,
Kelly and The Vetsure Team
Hilary was brilliant in sorting out the…
Hilary was brilliant in sorting out the insurance and pet plan. Top job
19 januari 2026
Svar från Vetsure Pet Insurance
Hi Dan,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you with setting up your new policy and health plan. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Otis’s journey.
Kind regards,
Kelly and The Vetsure Team
New policy set up
New policy set up, easy and so nice to speak to someone who is patient and knowledgeable. (Jodie) Obviously haven't had to claim ( hopefully wont have to ) but sign up easy and was one of only companies that did liability insurance with the accident only option
19 januari 2026
Svar från Vetsure Pet Insurance
Hi Sandra,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you with setting up your new policy. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this really means a lot to our whole team.
Thank you again for choosing Vetsure, we’re so pleased to be part of Rudy’s journey.
Kind regards,
Kelly and The Vetsure Team
Charlie's insurance
Easy to use everything explained easy to print off all information. Competitive prices Reputable company our Vets reccomend you.
19 januari 2026
Svar från Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your Charlie’s journey.
Kind regards,
Kelly and The Vetsure Team
Excellent customer service
Excellent customer service, quick to send out policy documents.
5 januari 2026
Svar från Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Svar från Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Alfie and Monty
I’m more than happy with the service I’ve received mainly because I can’t talk very well owing to cancer.
Hilary was excellent no rush took her time to go through the questions only wish everywhere was the same. This is the service you expect when you have a medical problem never mind 5 stars I’m more than happy to give her 10 stars well done.
14 januari 2026
Svar från Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
I found the set up of the policy…
I found the set up of the policy straight forward and the person on the telephone was very helpful and made things clear.
5 januari 2026
Svar från Vetsure Pet Insurance
Hi Reanne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Problem resolved for now
Disappointing customer service. Huge volume of emails pushing me to sign up - even after I had! I did sign up and was promised a free ‘puppy pack’ Nothing has arrived. I emailed them - no response. Hoping their response to any insurance issues is more efficient
Update - received a telephone call from Vetsure apologising for their various oversights. Reassuring that they have recognised their shortcomings and responded.
12 december 2025
Svar från Vetsure Pet Insurance
Hi,
Thank you for taking the time to update your review. We’re pleased we were able to reassure you and resolve your concerns over the phone.
If you need any further assistance in the future, please don’t hesitate to get in touch, our team will always be happy to help.
Kind regards,
Kelly and the Vetsure Team
very easy to set up
very easy to set up, and pleased with the overall process. I can sit back and relax now. knowing my little cat Meow Meow is all covered. even though she is an indoor cat,
5 januari 2026
Svar från Vetsure Pet Insurance
Hi Shelly,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Meow Meow's journey.
Kind regards,
Kelly and The Vetsure Team
Great fast efficient experience
Great fast efficient experience. Well communicated and very friendly.
5 januari 2026
Svar från Vetsure Pet Insurance
Hi Luke,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Was very helpful
Was very helpful spent time talking through my concerns never rushed me allowed me to make my decisions
5 januari 2026
Svar från Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Professional and easy to access peace…
Professional and easy to access peace of mind for both my dogs
5 januari 2026
Svar från Vetsure Pet Insurance
Hi Suzy,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Svar från Vetsure Pet Insurance
Hi Deanne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
I phoned up to ask about the insurance…
I phoned up to ask about the insurance had a lovely lady explained everything with me .said I would talk it over with my husband. So phoned back next day had another lovely lady go over everything with me very happy to take insurance out thank you
9 januari 2026
Svar från Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
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