Scott was brilliant l was impressed with his professionism and he answered my questions so I could understand them When I collected my my car he went through the dashboard and boot I would recomm... Se mer
Företaget har svarat
Plats
Byt plats1 Discovery Way, Wihittington Moor, S41 9EG Chesterfield, North East Derbyshire, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought a second hand Škoda Elroq part exchange. Anthony was good to deal with. When I picked the car up Scott was very helpful especially when it developed a fault. The team got it sorted straight awa... Se mer
Företaget har svarat
Scott looked after us amazingly. He was very knowledgeable and kept us well updated on the progress of our order. Couldn't be more happy with service we received or our lovely car.
Företaget har svarat
Scott was very helpful and knowledgeable from the 1st time we met him when we were first looking for a new car right through until the day it arrived. He kept us updated throughout the delivery proces... Se mer
Företaget har svarat
Företagsinformation
- Bilhandlare
- Bildelar
- Bilverkstad och underhåll
- Återförsäljare av motorfordon
- Återförsäljare av begagnade bilar
Om Vertu Motors - Skoda Chesterfield
Skrivet av företaget
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktuppgifter
1 Discovery Way, Wihittington Moor, S41 9EG, Chesterfield, North East Derbyshire, Storbritannien
- 0344 659 6339
4,8
Utmärkt
84 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
IVertu Škoda Chesterfield
My sister booked herFiat 500 into Vertu Škoda Chesterfield for a routine service under a prepaid service plan. What should have been a straightforward appointment turned into a stressful and disappointing experience.
The vehicle was booked in at 1:30pm and she was advised it would be ready for collection by 4:30pm. Shortly before the agreed collection time, she was informed that there was an issue with the sump plug and that I would be facing additional costs. Prior to this service, she had never been advised of any sump-related concerns despite the vehicle having been serviced by the dealership for several years.
From that point onwards, communication was poor and information provided by staff was inconsistent. She was initially told the vehicle was not driveable and that replacement parts could take several days to obtain. However, within minutes her husband sourced the required part himself at a significantly lower cost than the dealership had quoted and arranged delivery the very same day.
When she raised concerns about how the damage had been identified and whether it could have occurred during the servicing process, she was met with resistance rather than transparency. Despite repeatedly requesting clear explanations and supporting evidence, she was left with more questions than answers.
The situation worsened when she attended the dealership in person. Different members of staff provided conflicting accounts, requests to view evidence were refused, and the level of professionalism expected from a main dealer was noticeably lacking. In particular, overhearing a member of staff tell another customer to “just ignore her” while I was attempting to resolve a legitimate complaint was both upsetting and wholly unacceptable.
Ultimately, the vehicle left requiring further inspection elsewhere, resulting in additional inconvenience, lost time and expense. Rather than feeling valued as a long-standing customer, she felt dismissed and blamed throughout the process.
She said she understand that mechanical issues can arise; however, it is how a business responds to those situations that defines the quality of its customer service. Unfortunately, her experience with Service Manager at Vertu Škoda Chesterfield has left her with no confidence in their customer care, complaint handling procedures, or willingness to properly investigate customer concerns.
Based on her experience, I would defiantly recommend this dealership. Update 8th July she and her husband have now been banned from Vertu motors after registering a court claim against them.
20 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership. Many thanks, Dawn
Sott was brilliant
Scott was brilliant l was impressed with his professionism and he answered my questions so I could understand them
When I collected my my car he went through the dashboard and boot
I would recommend Skoda chesterfield to family and friends
Again I would just like to thank Scott
11 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Thank you so much for your kind words! We are so happy to hear that Scott was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Great service from Scott and the team…
Great service from Scott and the team at Vertu Škoda in chesterfield ryt from start to finish well done guys
16 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Hi. Thank you for your fantastic 5-star review!
We’re delighted to hear Scott and the team at Vertu Škoda Chesterfield provided great service from start to finish. We’ll be sure to pass on your kind feedback to the team.
We really appreciate your support and hope to welcome you back again in the future.
Kind regards,
Kerry
Scott looked after us amazingly
Scott looked after us amazingly. He was very knowledgeable and kept us well updated on the progress of our order. Couldn't be more happy with service we received or our lovely car.
13 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Thank you so much for your kind words! We are so happy to hear that Scott was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Bought a second hand Škoda Elroq part…
Bought a second hand Škoda Elroq part exchange. Anthony was good to deal with. When I picked the car up Scott was very helpful especially when it developed a fault. The team got it sorted straight away. Good customer experience.
13 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Hi M McShane,
Thank you for your review. We're pleased to hear Anthony was good to deal with and that Scott was able to help when the fault developed. It's great to know the team acted quickly to get everything sorted and provided a positive customer experience throughout.
Kind regards,
Danielle
Very helpful and pleasant sales exec…
Very helpful and pleasant sales exec Robert Hardy
11 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Thank you for your review. We're pleased to hear that Robert was helpful and pleasant throughout your experience. I'll be sure to pass on your kind feedback.
Many thanks,
Chloe
Excellent service and details given by…
Excellent service and details given by Scott Yates, and to give him a call uf we needed any more help with controls etc.
10 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Good afternoon Paul,
Thank you for your great feedback. I’m really pleased to hear Scott provided clear explanations and made sure you felt confident with everything, as well as being available if you needed any further help.
We hope you’re enjoying your new car.
Kind regards,
Dean
Easy to buy a used Skoda from Vertu…
Easy to buy a used Skoda from Vertu Skoda Chesterfield. Quick and friendly service from both central team over phone and in person staff.
25 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Thank you for your great review!
We’re really pleased to hear that you found the process of buying your used Skoda easy and that both our central team and in‑store staff provided quick, friendly service. It’s always our aim to make the experience as smooth and enjoyable as possible.
We hope you enjoy your new car and look forward to welcoming you again in the future!
Kind regards,
Keith
Thumbs up for Vertu Škoda Chesterfield
My new Škoda Elroq developed a fault and had to go back for repair. The service I have received from Joe & Daniel in the service department and also Jason the dealer principal has been fantastic. Jason also texted me during his holiday with an update and contacted the deputy manager to call me. I will definitely use this trustworthy and decent showroom again and highly recommend. Also looking forward to my free lifetime valet service!!!
1 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Hi Elaine,
Thank you so much for taking the time to leave such a fantastic and thoughtful 5‑star review. We’re absolutely delighted to hear about your experience at Vertu Škoda Chesterfield.
While we’re sorry to hear that your new Elroq developed a fault, it’s wonderful to know that Joe, Daniel and Jason provided such excellent support throughout the process. Keeping you fully informed and ensuring everything was handled promptly — even with Jason reaching out while on holiday — really demonstrates the level of care and commitment we strive to deliver.
We’re so pleased that this has left you feeling confident in our team and that you’d choose to return and recommend us to others. Your kind words about the dealership being trustworthy and supportive mean a great deal.
We hope everything continues to run smoothly with your Elroq, and we’re sure you’ll be enjoying that lifetime valet service too!
Thank you again for choosing Vertu Motors.
Kind regards,
Liza.
Excellent car purchase experience
Excellent car purchase experience, grateful to Rob for his help.
30 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Thank you for your great feedback. We’re delighted to hear you had an excellent car‑buying experience, and Rob will be so pleased to know his help made such a positive difference.
Many thanks,
Chloe
First class customer service
This is the first time i have used Vertu motors and the staff in the Chesterfield branch have been fantastic.
They guided me through every part of the procedure and kept me informed at all times.
A massive shout out to Rebecca for her support and a big thank you to Rob for the excellent customer service they gave me, and lastly a thank you to the lady who called me to explain something and i believe her name was Sharon.
Thank you for making this a good experiance Vertu Motors and well done to all staff above for there excellent Customer service.
21 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Hi there,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a great first experience with the team at Skoda Chesterfield.
It’s wonderful to know that Rebecca, Rob and Sharon all played such an important part in guiding you through the process and keeping you informed every step of the way. Providing clear communication and excellent customer service is exactly what we aim for, so your kind words will mean a lot to them and the wider team.
We really appreciate you taking the time to share your experience—thank you again for your kind feedback.
Kind regards,
Kerry
Great customer service
Jordan was really helpful and knowledgeable, talking through all the options and answering all our questions when buying our new Skoda, really pleased with it.
21 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Thank you for taking the time to share your experience with us. We’re delighted to hear that Jordan was so helpful and knowledgeable throughout your purchase.
It’s great to know he took the time to talk through all the options and answer your questions, helping you feel confident in choosing your new Škoda. Providing clear, supportive guidance is exactly what we strive for, so it’s fantastic to hear this reflected in your visit.
We hope you’re enjoying your new car and look forward to welcoming you again in the future.
Kind regards,
Keith
Well looked after by Scott at Vertu…
Well looked after by Scott at Vertu Chesterfield. Car was delivered earlier than expected. Fourth Skoda, well impressed.
20 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Thank you so much for your kind words! We are so happy to hear that Scott was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Skoda Sue for the win!
Picked up my Skoda Kamiq today and had the pleasure of being looked after by Susan Fairchild in sales from start to finish - everything was dealt with swiftly and efficiently from my initial enquiry to collecting the car today. There was an issue with the valeting so I had to wait quite a bit longer than expected when I arrived, but again Sue dealt with it all and apologised profusely for the delay - she even came to collect me from the train station when I arrived. Would absolutely recommend Skoda Chesterfield (and in particular, Sue!) am super impressed with my new car - love it!!
18 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Hi Tara, Thank you so much for your wonderful feedback. We're delighted to hear that picking up your Škoda Kamiq was such a positive experience overall.
It’s fantastic to know that Susan Fairchild looked after you so well from your initial enquiry right through to collection — handling everything swiftly and efficiently, and even going the extra mile by collecting you from the train station. That level of care really does make a difference, and your kind words will mean a great deal to her.
We’re sorry to hear there was a delay due to the valeting, but we’re pleased that Susan kept you informed and worked to resolve the situation with such professionalism and care.
Most importantly, it’s great to hear that you’re super impressed with your new car — and that you love it! 😊
Thank you again for your recommendation — it’s truly appreciated.
Kind regards
Dawn
Phoenix orange Monte Carlo.
From start to finish everything went perfectly, I ordered the Skoda Kamiq Monte Carlo in phoenix Orange (which is my mums favourite colour) from Vertu Skoda Chesterfield and unbeknown to mum who was under the impression it was either white or dark blue and not even a Monte Carlo specification. I asked the salesperson (Susan) if we could surprise mum by covering the car before she arrived and Susan went to every effort to make this a special handover with even putting a red bow on the bonnet of the covered car. It all went perfectly, mum was overwhelmed and we had tears, ever since we have started buying Skodas this has been mums dream to have this colour and to top it off literally it even came with a panoramic room.Brilliant experience. 10 out of ten for Susan
18 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Hi Paul
Thank you so much for sharing such a wonderful and personal experience — it truly warmed our hearts to read.
We're absolutely delighted to hear that everything went perfectly from start to finish when ordering your Škoda Kamiq Monte Carlo, especially in such a meaningful colour. It’s incredible to know that Phoenix Orange was your mum’s dream choice, and that you were able to keep it a surprise right up until handover — what a special moment that must have been!
A huge thank you for recognising Susan. We’re so pleased she went above and beyond to help create such a memorable reveal, from arranging the cover to adding the finishing touch with the red bow. Moments like that are exactly what we strive for, and it’s fantastic to hear how much it meant to you and your mum — tears of joy included.
And to top it all off, the panoramic roof as an added bonus — what a perfect finishing touch!
Thank you again for your kind words and your 10/10 rating for Susan. We hope your mum enjoys every mile in her dream car.
Kind regards
Dawn
Excellent experience
Susan was extremely friendly, informative and supportive of my indecision and questions. Everything was explained in a simple and understandable manner making decisions easy to make. The system to validate documents was simple and the digital communication was excellent. The collection of the vehicle was easy, it was fuelled and ready to drive away at the time agreed.
Thank you to all involved.
14 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Hi Spencer,
Thank you for your fantastic 5-star review! We’re delighted to hear you had such a positive experience with the team at Skoda Chesterfield.
It’s great to know that Susan was so friendly, informative and supportive throughout, helping to make everything clear and easy to understand. We’re also pleased to hear that the digital process was straightforward and that your vehicle collection went smoothly, with everything ready for you as planned.
We really appreciate you taking the time to share your feedback and your thanks to everyone involved.
Kind regards,
Kerry
An exceptional experience
I had a great experience with Vertu Chesterfield. From the moment I first called them, Ant couldn’t have done more to help me with this vehicle. Professional, knowledgable and very patient when I embarrassingly confused some numbers. Nothing felt like it was a problem. Thanks all.
13 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Hi Gwyn,
Thank you for your fantastic 5-star review! We’re delighted to hear you had such a great experience with the team at Skoda Chesterfield.
It’s great to know that Ant provided such professional, knowledgeable and patient support throughout—especially while helping to make everything clear and easy for you. We’ll be sure to pass on your kind feedback, as it will mean a lot to him.
We really appreciate you taking the time to share your experience and your thanks to the wider team.
Kind regards,
Kerry
Just picked up my new car from Vertu…
Just picked up my new car from Vertu Motors Chesterfield. Easy straight forward process from test drive, to order to delivery including trade in - a new car package I was happy with overall.
Susan Fairchild dealt with me from initial enquiry to collection. This is my second new Skoda - and should I make it a third I’d definitely consider and recommend Vertu Motors Chesterfield.
6 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Hi David,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that picking up your new car from Vertu Škoda Chesterfield was such a smooth and straightforward experience from test drive through to delivery and trade‑in.
It’s wonderful to know that Susan supported you from your initial enquiry right through to collection, and that you were happy with the overall package. Your continued loyalty to Škoda and kind recommendation of Vertu Motors Chesterfield really mean a lot to the team.
Thank you again for choosing Vertu Motors. We hope you enjoy many happy miles in your new Škoda — and we’d be delighted to welcome you back if there’s ever a third!
Kind regards,
Liza.
Outstanding customer service
Outstanding customer service. Courtney (the sales woman) at Skoda Chesterfield was extremely friendly, she always had a smile on her face when dealing with her, she went above and beyond to ensure she got the perfect car for me. The deal itself was easy and hassle free, thanks again Courtney :)
5 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Good afternoon Danny,
Thank you for your brilliant feedback. It’s fantastic to hear that Courtney made such a positive impression with her friendly approach and genuine commitment to finding the perfect car for you. We’re really pleased the process felt easy and hassle‑free, and that you felt so well looked after from start to finish.
Your kind words will mean a lot to Courtney, and we appreciate you taking the time to share your experience.
Kind regards,
Dean
Bought my new Škoda Elroq from…
Bought my new Škoda Elroq from Chesterfield Škoda it was an amazing experience. Love the car and it’s saving me a fortune so glad we went electric and the team at Chesterfield were fantastic. See you for my next car
1 september 2025
Omdöme utan inbjudan
Svar från Vertu Motors - Skoda Chesterfield
Hi Rachel,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear that you had such an amazing experience at Vertu Škoda Chesterfield.
It’s wonderful to know how much you’re loving your new Škoda Elroq and that making the move to electric is already saving you money — that’s great to hear. The team will be thrilled to know they made the experience such a positive one.
Thank you again for choosing Vertu Motors. We look forward to seeing you again when it’s time for your next car!
Kind regards,
Liza.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.