This is the first car I’ve bought from this company and I’ve been very impressed with their support especially from Wahid Hussain in sales. The car I bought was exactly as described in every respect.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had my car in for a service at Renault Derby today, the actual communication was great, the ease of drop off, payment and collection were all fantastic however the car wasn’t valeted which I’ve never... Se mer
Företaget har svarat
Great service, Daniel Redfern explained everything brilliantly when we test drove our new Renault Austral. The paperwork, finance, service plan warranty etc was explained clearly & in a 'Plain Englis... Se mer
Företaget har svarat
We picked up our car yesterday from Vertu Derby and are really pleased with the car and also the experience of buying it from the sales team. Jan was friendly and straightforward in all aspects of... Se mer
Företaget har svarat
Företagsinformation
- Bilhandlare
- Bildelar
- Bilverkstad och underhåll
- Återförsäljare av motorfordon
- Återförsäljare av begagnade bilar
Om Vertu Motors - Renault Derby
Skrivet av företaget
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktuppgifter
Sir Frank Whittle Road, DE21 4RX, Derby, Derbyshire, Storbritannien
- 0344 659 5030
4,8
Utmärkt
61 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Disappointment for annual service at Renault…
Had my car in for a service at Renault Derby today, the actual communication was great, the ease of drop off, payment and collection were all fantastic however the car wasn’t valeted which I’ve never experienced at a main dealer despite it saying that’s part of the service on the Vertu website and somehow the car had burned through 80 miles worth of fuel! Again never had this issue when having a car serviced before. I’m so disappointed and £400 lighter for the experience!
5 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPL0508 Kind regards, Dawn
Quick appointment
Quick appointment, good follow up after the purchase.
31 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Excellent experience buying a car from vertu motors Derby.
This is the first car I’ve bought from this company and I’ve been very impressed with their support especially from Wahid Hussain in sales. The car I bought was exactly as described in every respect. I spoke with Wahid regarding a couple of things about the car after the sale and his help and response were over and above anyone I have dealt with in car sales before. I would have no problem recommending Vertu Motors on the level of service I’ve received. This is my honest opinion and I have no connection with this company other than the purchase of a car. Steve Willis .
21 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Hi Steve,
Thank you for taking the time to leave such a wonderful 5-star review. We’re absolutely delighted to hear that your first experience with Vertu Motors has been such a positive one.
It’s fantastic to know that the car was exactly as described and that Wahid Hussain provided outstanding support throughout your purchase. We’re especially pleased to hear that his assistance continued after the sale and that his responsiveness and dedication exceeded your previous experiences when buying a car. Delivering this level of customer care before, during, and after purchase is exactly what we strive for.
Your comments about Wahid will mean a great deal to him, and we’ll be sure to share your feedback with him and the wider team at Renault Derby.
Thank you also for your recommendation and for highlighting that this is your genuine experience as a customer. Feedback like yours is incredibly valuable and greatly appreciated.
We hope you enjoy many happy miles in your new car, and thank you again for choosing Vertu Motors.
Kind regards,
Liza.
Excellent service very helpful Jonah…
Excellent service very helpful Jonah especially
24 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Thank you for your kind review.
We are delighted to hear that you received excellent service and found the team so helpful. A special thank you for recognising Jonah. It's wonderful to know that he made such a positive impression and helped make your experience a great one.
Thank you for choosing Vertu Motors. We look forward to welcoming you back in the future.
Kind regards,
Keith
Great service
20 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Hi Caroline,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that you received great service from the team at Renault Derby.
Your feedback is greatly appreciated, and we’re pleased that your experience was such a positive one. We hope to welcome you back again in the future.
Kind regards,
Liza.
Svar från Vertu Motors - Renault Derby
Hi Malcolm,
Thank you for your fantastic 5-star review!
We’re delighted to hear you found the team at Vertu Renault Derby so helpful. Your kind feedback is greatly appreciated and will be shared with the team.
We hope to welcome you back again soon.
Kind regards,
Kerry
Excellent start to finish
The service from start to finish has been excellent. We got a fantastic Renault 5 electric on a business lease. Robert Green was the sales man who dealt with everything. It is great to get this level of service and it is very much appreciated. There was a glitch with the collection, Rob delivered the car to work for us with his boss, who is also a great guy. Thank you
13 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Thank you for your fantastic feedback. We’re delighted to hear that you had such an excellent experience from start to finish and that you're enjoying your fantastic new Renault 5 Electric.
It’s great to know that Robert Green provided such a high level of service throughout the process, and that when a collection issue arose, he and his manager went above and beyond to personally deliver the car to your workplace. That level of dedication is exactly what we strive for.
We truly appreciate your kind words and will be sure to pass them on to Rob and the team.
Kind regards,
Matthew
Vertu Renault Derby
Vertu Renault Derby. Great service from Roger and Harvey, over and above expectations.
22 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Hi Tom,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received great service from Roger and Harvey and that they exceeded your expectations. We’ll be sure to pass on your kind feedback to them both.
We really appreciate your support and hope to welcome you back to Vertu Renault Derby again soon.
Kind regards,
Kerry
Class
Well, what can I say.
I bought a Beautiful BMW convertible from these guys.
The best decision I've ever made.
I LOVE it. Vertu and Daniel Redfearn was brilliant with me. I'd highly recommend this bloke and the dealership.....Even though Dan is a Man Utd fan, from Derby...very strange but hey ho.
Thanks again Danny Boy.
6 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Thank you for your fantastic feedback. We’re delighted to hear how much you love your BMW Convertible and that purchasing it has been such a great decision for you.
It’s wonderful to know that Daniel provided such brilliant service throughout and helped make the whole experience so enjoyable. We'll be sure to pass on your kind words to him—even if his football allegiances might raise a few eyebrows!
We hope you enjoy every mile in your new car, and thank you for your recommendation.
Kind regards,
Matthew
Excellent customer service
Excellent customer service, salesman Robert Green was excellent, there was no pressure to buy explanation regarding purchase was excellent and so easy.
30 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Thank you for your fantastic feedback. We’re delighted to hear that Robert provided such excellent, pressure-free service and made the whole process easy to understand.
It’s great to know you had such a positive experience throughout your purchase. I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Friendly Sales Executive - Jonah Radford.
Friendly sales executive, no pressure selling techniques and good product knowledge.
2 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Hi P Newton,
Thank you for your review!
We’re pleased to hear you found the team friendly and knowledgeable, and that you felt no pressure during your visit.
We appreciate your feedback and hope to welcome you back to Vertu Renault Derby again soon.
Kind regards,
Kerry
Great overall Experience & Service
Great service, Daniel Redfern explained everything brilliantly when we test drove our new Renault Austral. The paperwork, finance, service plan warranty etc was explained clearly & in a 'Plain English' manner. We didn't come out not understanding what we were signing up for.
On delivery & pick up of our new Renault car, Daniel went through all the cars tech & explained it in a manner that left us fully satisfied, knowledgeable, overall a very positive experience of dealing with Vertu Renault Derby..
11 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Good afternoon Wendy,
Thank you for your fantastic and detailed review. It’s great to hear that Daniel explained everything so clearly during your test drive and throughout the paperwork, making sure you felt fully confident in every part of the process.
We’re especially pleased that the handover was just as thorough, with all the technology explained in a clear and understandable way. That kind of support really helps make the experience a positive one from start to finish.
We’re delighted you had such a great experience with the team at Renault Derby and truly appreciate your feedback.
Kind regards,
Dean
Scarlett was absolutely brilliant and…
Scarlett was absolutely brilliant and made the experience seamless from start to finish. A credit to Renault Derby
11 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Good afternoon Paul,
Thank you for your review. It’s great to hear that Scarlett made the whole experience seamless from start to finish — she’ll be delighted with your kind words. It’s fantastic to know she made such a positive impression.
Kind regards,
Dean
Great staff and customer service
Great staff and customer service, came to the dealership and the car i had seen had only just arrived there within a matter of days, fast forward a week or so and i’m driving it home.
8 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Thank you for your great feedback. We’re delighted to hear that you had such a positive experience with our team and that everything progressed so quickly from your visit to driving your new car home.
We hope you continue to enjoy your new vehicle and look forward to welcoming you back again.
Kind regards,
Matthew
Outstanding service
Outstanding service, every explained well and dealt with efficently
Scarlett looked after me and she was 10/10
4 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Good morning Jerrie,
Thank you for your review. It’s great to hear you received such outstanding service, with everything explained clearly and handled efficiently. Scarlett will be delighted to know she made such a positive impression.
Kind regards,
Dean
A really easy process
A really easy process. I was well looked after by Jan at Vertu. Very happy customer
5 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Hi Warren,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you found the process easy and that you were so well looked after by Jan at Vertu Renault Derby.
It’s wonderful to know you’re such a happy customer — your feedback means a great deal to the team, and we’ll be sure to pass on your kind words to Jan.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Review of Virtu, Renault, Derby.
Nothing but praise for Mike/Chris/Jan at Virtu Renault, Derby with the purchase of my new car. The service from start to finish was impeccable.
Thanks for making the process so smooth.
30 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Good afternoon Andy,
Thank you for your review. It’s great to hear that Mike, Chris, and Jan provided impeccable service from start to finish, making the whole process smooth and straightforward. Your kind words are really appreciated.
Kind regards,
Dean
Daniel McLaughlin
There once was a salesman named Dan,
Who could sell you your own frying pan.
He once sold a van with just one door,
Then somehow sold the missing four.
At Dan’s dealership down the road,
He’ll sell you a car and lighten your load.
With shiny white teeth and a powerful tan,
No one does customer service like Dan.
You walk in “just browsing,” not planning to buy,
Ten minutes later you’re asking, “Can this thing fly?”
Dan slaps the bonnet and proudly will say,
“This beauty’s so smooth it could butter your tray.”
He knows every motor, each button and beep,
And somehow remembers your dog’s name is Pete.
So if you need a motor soon,
Or just got paid this afternoon,
Beware the grin, the salesman’s charm —
Dan will have you signing forms and twisting your arm.
He offers free coffee, biscuits as well,
And stories of customers under his spell.
“One bloke came for tyres, completely unplanned…
Left with two SUVs and a jazz band.”
So here’s to Dan, the showroom king,
Who can sell hatchbacks like they’re diamond rings.
For service so good it should come with a fan,
Nobody wheels and deals quite like Dan.
22 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Hi Vicky,
Thank you for your brilliant and creative feedback, it definitely gave us a smile reading it.
I’m really pleased to hear you had such a memorable experience with Dan and that he made such a positive impression. I’ll be sure to share this with him and the team.
Kind regards,
Danielle
A good team to deal with.
We picked up our car yesterday from Vertu Derby and are really pleased with the car and also the experience of buying it from the sales team.
Jan was friendly and straightforward in all aspects of the deal. Not pushy, understood what we wanted and got things sorted to our satisfaction.
Backed by other team members Matt and Harvey to give a complete customer satisfaction.
25 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Hi,
Thank you for your feedback. I’m really pleased to hear you’re happy with your new car and that the team at Derby provided such a positive buying experience.
It’s great to know Jan, Matt and Harvey all supported you and made everything straightforward and pressure free.
Kind regards,
Danielle
Amazing experience
Amazing experience purchasing my new car. Nothing was too much for the team and they did it all so quick and efficiently! Dan and Emma were amazing as always. Wouldn’t go anywhere else!
18 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Renault Derby
Good afternoon Chloe. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Vertu Renault Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Selina.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.