I wanted to take a moment to thank Sarah Brockett for all your help and assistance with my new car. Your professionalism, outstanding customer service, and patience throughout the process made the... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My wife and I arranged to pick up our new Kia EV2 on Friday 7 Aug. I had a lot of questions to ask from seeing information on Facebook EV2 page. Our sales executive Tony Jackson completed all relevan... Se mer
Företaget har svarat
Bought a new Kia EV from Vertu at Newbridge on Motability. Very good customer service with staff (specifically Gemma) and process was very straight forward. The car became available very quickly wit... Se mer
Företaget har svarat
Popped into dealership this afternoon. Spoke with Craig Coleman who was very friendly and knowledgeable regarding the car we were looking at. So pleased that we have now purchased the vehicle with... Se mer
Företaget har svarat
Företagsinformation
- Bilhandlare
- Bildelar
- Bilverkstad och underhåll
- Återförsäljare av motorfordon
- Återförsäljare av begagnade bilar
Skrivet av företaget
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Kontaktuppgifter
Lonehead Drive, EH28 8TG, Edinburgh, Scotland, Storbritannien
- 0344 659 8925
4,6
Utmärkt
67 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I wanted to take a moment to thank Sarah
I wanted to take a moment to thank Sarah Brockett for all your help and assistance with my new car. Your professionalism, outstanding customer service, and patience throughout the process made the experience smooth and enjoyable.
You were always willing to answer my questions and provide support, and I truly appreciate the time and effort you dedicated to helping me. Your friendly approach and attention to detail gave me confidence every step of the way.
Thank you again for your fantastic service. It was a pleasure working with you, and I will happily recommend you to others
17 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Good afternoon Lesley,
Thank you for your wonderful feedback, it’s fantastic to hear Sarah provided such professional, patient and supportive service throughout your journey. We’re delighted she took the time to answer your questions, keep you informed and make the whole process smooth and enjoyable. It’s great to know her friendly approach and attention to detail gave you confidence every step of the way.
Thank you for your recommendation and your kind words about the service you received.
Kind regards,
Dean
Kia EV2
My wife and I arranged to pick up our new Kia EV2 on Friday 7 Aug. I had a lot of questions to ask from seeing information on Facebook EV2 page.
Our sales executive Tony Jackson completed all relevant paperwork then took us to see our new car, under wrap. After revealing our new car which looked amazing, Tony took us through everything and I mean everything getting us both set up on phones etc. I went through my questions to Tony and he knew everything I asked him. Nothing was too much and he took his time to explain everything to us. We left knowing that if we needed anything he was only on the other end of the phone. Well done Anthony Jackson. Brilliant service.
7 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Hi Duncan,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you and your wife had such a memorable experience collecting your new Kia EV2 from Kia Edinburgh.
It’s wonderful to know that Tony Jackson provided such exceptional service throughout the handover process. From completing the paperwork to revealing your new car and taking the time to set everything up, including your phones and vehicle features, it’s clear that Tony was committed to ensuring you felt completely confident before driving away.
We’re especially pleased to hear that he was able to answer all of your questions and explain everything in detail. Purchasing a new vehicle, particularly an EV, can come with lots of information to take in, so it’s fantastic to know that Tony’s knowledge, patience, and attention to detail made the experience so enjoyable and reassuring.
Your kind comments about Tony's ongoing support and availability are greatly appreciated, and we’ll be sure to pass your feedback on to him. He will be delighted to hear how much you valued his help.
Thank you again for choosing Kia Edinburgh. We hope you enjoy every moment with your fantastic new EV2 and wish you many happy miles ahead.
Kind regards,
Liza.
Very professional in all areas
Very professional in all areas. The sales executive Craig Colman was brilliant and did everything he could to make the experience of changing my car pleasant and easy.
30 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Good afternoon Peter,
Thank you for your fantastic feedback, it’s great to hear Craig provided such professional service and did everything possible to make changing your car a pleasant and easy experience.
Kind regards,
Dean
Simple efficient service and great deals
Simple efficient service and great deals the enthusiasm of the sales team was energising. Paul did a great job
27 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Hi Chris,
Thank you for taking the time to leave us such a fantastic 5-star review.
We’re delighted to hear that you found the service at Kia Edinburgh to be simple and efficient, and that you were able to take advantage of some great deals. Providing a straightforward, hassle-free experience while delivering excellent value is exactly what we strive for.
Thank you again for your kind feedback and for choosing Vertu Motors. We hope you enjoy many happy miles in your new car.
Kind regards,
Liza.
Get a great buying experience and good deal at Kia Edinburgh
I found this dealership through carwow and arranged a test drive with Paul Gordon in sales in the Kia EV I was interested in buying
Paul was very helpful and professional throughout and one week later I had the car I wanted for a great deal
28 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Thank you for your fantastic feedback. We’re delighted to hear that Paul Gordon provided such helpful and professional support throughout your journey, from arranging your test drive to helping you secure a great deal on your new Kia EV.
It’s great to know that everything came together so quickly and that you found the perfect car. We hope you enjoy every mile in your new vehicle.
Kind regards,
Matthew
Very warm
Very warm, welcoming atmosphere. The staff were relaxed (not pushy) and very helpful, special mention to Keiran who was great and to Iain.
28 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Hi Robert,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you enjoyed the warm and welcoming atmosphere at Kia Edinburgh.
It’s wonderful to know that you found the team relaxed, helpful, and never pushy, helping to create a comfortable and enjoyable experience. We're especially pleased to hear your kind comments about Keiran and Iain, who will be delighted to know they made such a positive impression.
Thank you again for your feedback and for choosing Kia Edinburgh. We’ll be sure to pass your comments on to the team.
Kind regards,
Liza.
Car Purchase
Popped into dealership this afternoon. Spoke with Craig Coleman who was very friendly and knowledgeable regarding the car we were looking at.
So pleased that we have now purchased the vehicle with Craig's help answering all our questions.
11 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Thank you for your lovely review.
We're delighted to hear that Craig provided such a friendly and knowledgeable experience during your visit. It's fantastic that he was able to answer all your questions and help you find the right vehicle.
We hope you enjoy your new car and look forward to seeing you again in the future.
Many thanks,
Chloe
We've had a great experience
We've had a great experience, honest and open. We had a hickup with the motability scheme but Paul couldn't have been more help. We now have our new car and enjoying it greatly. Thanks.
26 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Paul and the team. We hope to see you again soon. Happy motoring, Selina
After having issues with my air conditioning
After having issues with my Airconditioning and Arnold Clark being no help at all, I took my car to MG Vertu Edinburgh. On both occasions the assistance given has been outstanding. They talked me through all the processes that was needed. They even walked me through the process of contacting my insurance company again to rectify a repair that had not been carried out correctly by another garage. They could have easily said, this is going to cost you £s and not been true and honest with me. Would highly recommend.
17 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Thank you for your fantastic feedback. We’re delighted to hear that the team at MG Vertu Edinburgh provided such outstanding support and honest guidance, especially after your previous experience.
It’s great to know they took the time to clearly explain everything and even assisted you with your insurance to ensure the issue was resolved properly. We truly appreciate your recommendation.
Kind regards,
Matthew
Very professional and excellent service
Very professional and excellent service
27 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Hi John,
Thank you for your feedback.
We’re delighted to hear you received very professional and excellent service during your visit.
Kind regards,
Danielle
Excellent sales representative skills, experienced, by customer. Happy to have driven away in my New MG car after a smooth car buying process.Kia Edinburgh, Vertu, thank you welcoming representatives.
At Kia Edinburgh Vertu Motors with Craig Coleman, every stage towards driving away in my New MG, was smooth.
26 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Hi Mr Mandinyenya,
Thank you for your wonderful feedback.
We’re delighted to hear you had such a smooth and positive experience throughout your purchase, and that Craig Coleman provided excellent support at every stage. It’s great to know you felt well looked after by the team at Kia Edinburgh.
We hope you continue to enjoy your new MG and appreciate you taking the time to share your experience.
Kind regards,
Danielle
First class customer service
Raymond Hewitson
From the moment I first enquired, nothing was too much trouble for salesman Craig Coleman. He was professional and always happy to help, kept me updated throughout the process (even checked that everything was ok after I had picked up my new car), and was never pushy. The whole experience was so easy thanks to Craig.
22 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Good afternoon Raymond,
Thank you for your review. It’s great to hear that Craig provided such professional, helpful, and supportive service from your initial enquiry right through to after you collected your car. Keeping you updated and making the whole process feel easy really does make a difference.
Your kind words will mean a lot to him.
Kind regards,
Dean
The service recieved at this garage was superb.
The service recieved at this garage when I purchased my used Kia Rio was 1st class. Kieran was great. No pushy sales tactics. Honest and helpful throughout. I did my research on the car ahead of my visit and found that the car was competitively priced and in great condition. Would definitely recommend this place.
30 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Hi Gordon,
Thank you for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you received first‑class service during your visit to Vertu Kia Edinburgh.
It’s wonderful to know that Kieran provided honest, helpful, and pressure‑free support throughout your purchase — exactly the experience we aim to deliver. We’re also pleased that you found the Kia Rio competitively priced and in great condition after doing your research.
Your kind recommendation means a great deal to the team, and we’ll be sure to pass your feedback on to Kieran. If you ever need anything in the future, we’re always here to help. Enjoy your Kia Rio!
Kind regards,
Liza.
Liam - The member of staff who helped me with…
The member of staff who helped me with my exchange/purchase of a new MG in the week 23-30th May 2026 at the showroom in Newbridge, Edinburgh was Liam. He was exceptionally helpful and friendly and made me feel welcome and comfortable. On my arrival, he immediately offered to provide a hot drink which I greatly appreciated given that it was a cold and windy day (the hot chocolate certainly hit the spot!). Liam was very knowledgeable and readily answered all my questions and everything was clearly explained to my satisfaction. I would have no hesitation in asking for Liam's assistance for any future purchases. I would add that Liam's boss, Paul, was also most helpful when I attended to finalise matters and collect my new car. Exceptional customer service from Liam and Paul. Only five stars on offer? I would give them 10 out of 10 as they far exceeded the level and quality of care I have experienced in rival showrooms when looking to buy new cars in the past.
23 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Hi KD,
Thank you so much for taking the time to leave such an outstanding 5‑star review. We’re absolutely delighted to hear about your experience with the team at Vertu Kia Edinburgh.
It’s fantastic to know that Liam provided such exceptional service throughout your exchange and purchase. His friendly, welcoming approach — and that well‑timed hot chocolate on a cold day — clearly made a great impression! We’re so pleased he was able to make you feel comfortable, answer all your questions clearly, and support you every step of the way.
We’re also delighted to hear that Paul was equally helpful when finalising everything and handing over your new car. It’s wonderful to know that both Liam and Paul delivered such a high level of care and professionalism.
Your kind words and comparison to past experiences mean a great deal to us — and we especially love your “10 out of 10” rating! We’ll be sure to pass your feedback on to both Liam and Paul, who will be thrilled to hear how much their efforts were appreciated.
If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Got my new car from Sarah
Got my new car from Sarah the other day, she was amazing and very helpful! She made sure everything was ready and made the process really simple for me!
30 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Good afternoon Kris,
Thank you for your fantastic feedback. It’s great to hear Sarah made such a positive difference, keeping everything simple and making sure everything was ready for you. That kind of support really helps make the whole experience smooth and enjoyable.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Great service from Newbridge…
I bought a hyundai from Newbridge branch last year which was a quick seamless process. I received an invitation to have a summer check up & thought it would be worth doing. Again, another seamless process. Darren picked my car up & returned to me at home the same day. I received texts from Chloe keeping me up to date on the service. Overall just a great professional but friendly service.
12 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Good morning Michelle,
Thank you for your review. It’s great to hear that both your purchase and your recent summer check were handled so smoothly. Having your car collected and returned the same day, along with clear updates from Chloe, really shows the level of service we aim to provide. We’re delighted you found the experience professional and friendly throughout.
Kind regards,
Dean
Motability please stop
I be attended the Kia showroom at Newbridge just outside Edinburgh and I saw that the 3 disabled bays were taken by vehicles and all of which had sales information in the windows.
I drove up to the far end of the car park and there was nothing suitable, I turned around and parked in front of cars at the main entrance and as other cars were stopped.
Went inside and within 5 minutes a very nice man wearing a parking attendant vest approached me and asked if I would move my car. I did but explained that the disabled bays were all taken up by cars from VERTU. He apologised and said that they had a big promotional sale at the weekend and needed the space. What a Joke!
Sorry but the parking of cars is not my problem. The availability of disabled parking bays is for YOUR disabled customers and can I recommend that you stop promoting the fact that you deal with disabled people sympathetically and STOP! Yes Stop selling to Motability customers.
Please do not reply to me as I will never be using VERTU motors again
11 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Thank you for your review. We appreciate all feedback as it helps us to improve and deliver a better experience for our customers. Kind regards, Matthew
Excellent help from all staff
Excellent help from all staff. On a recent visit on 23rd April for a repair I received a level of care that went above and beyond. From Chloe who booked me in to the two gentlemen who facilitated my visit I want to say thank you. You are a credit to your organisation.
23 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Good afternoon Kate,
Thank you for taking the time to share your experience. It’s fantastic to hear that you received such a high level of care during your recent visit, and that Chloe and the rest of the team went above and beyond to support you. Your kind words really mean a lot, and it’s lovely to know you felt so well looked after.
Kind regards,
Dean
Vertu Kia Edinburgh - Great Experience
Great experience buying EV at Vertu Motors. Craig Coleman was excellent to deal with, very knowledgeable and attentive. Quick and efficient from start to finish.
20 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Thank you for your fantastic feedback. We’re delighted to hear that your EV‑buying experience was such a positive one. Craig will be thrilled to know his knowledge, attentiveness, and efficiency made the process smooth from start to finish. Your kind words mean a great deal to us.
Many thanks,
Chloe
We purchased our new Kia from Vertu…
We purchased our new Kia from Vertu Newbridge and can honestly say they are probably the best car garage we ever used. The sales person Matthew was fantastic as were the rest of the team that we dealt with. Even though there was a delay with the car due to events in other parts of the world, they kept on touch with us the whole time to let us know what was happening. I can highly recommend
25 april 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Kia Edinburgh
Thank you for your kind feedback. We’re delighted to hear that your experience at Vertu Newbridge was such a positive one and that the team delivered what you feel is the best service you’ve received from a car dealership. It’s great to know that Matthew and the rest of the team supported you so well, kept you informed throughout the delay, and maintained clear communication at every stage. Your recommendation is truly appreciated and will be shared with the team.
Kind regards,
Matthew
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.