From initial viewing through to collecting the car all staff were first class, no sales pressure placed at all, we were allowed to take our time to view and test drive. Car was all ready for collec... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had a great experience with Vertu and Kelson who is one of the sales advisors in Edinburgh West done everything possible to make things as easy as possible and straight forward he couldn’t have done... Se mer
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My i20 was in for its first service today, dropped of at 8.00am , health check video sent , service done, complimentary valet , back up call to say it was ready, done dusted and spotlessly clean and... Se mer
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Really good service from first showroom visit to handover of vehicle. There was no pressure sales and everything was made clear. Things didn't go smoothly but the team stepped up and resolved the is... Se mer
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Företagsinformation
- Bilhandlare
- Bildelar
- Bilverkstad och underhåll
- Återförsäljare av motorfordon
- Återförsäljare av begagnade bilar
Skrivet av företaget
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Kontaktuppgifter
Calder Road 390, EH11 4AS, Edinburgh, Lothain, Storbritannien
- 0344 659 7987
4,6
Utmärkt
104 omdömen
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Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
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Svar från Vertu Motors - Hyundai Edinburgh West
Hi Mr Knox,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that your experience with Vertu Hyundai Edinburgh West was friendly, well informed, and efficient.
Providing knowledgeable advice alongside a welcoming and professional service is exactly what we strive for, so it’s wonderful to know that the team delivered this for you.
Your kind feedback means a great deal to us, and we’re pleased that you had such a positive experience.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
I dealt with Scott Baillie who was very…
I dealt with Scott Baillie who was very helpful and easy to deal with, making the purchase an enjoyable experience.
2 september 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Thank you for your kind review. We're delighted to hear that Scott Baillie was so helpful and easy to deal with throughout your purchase. It's great to know that his support helped make the whole experience enjoyable from start to finish.
We'll be sure to pass on your kind comments to Scott.
Kind regards,
Matthew
Very clear and easy process
Very clear and easy process. Scott Bailie was excellent
31 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Hi Andrew,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you found the process clear and easy from start to finish. Making the car-buying journey as straightforward and hassle-free as possible is exactly what we strive for, so it's wonderful to know that this was reflected in your experience.
We're especially pleased to hear your kind comments about Scott Bailie. Providing excellent customer service and ensuring customers feel informed and supported throughout the process are qualities we value highly, and we're delighted that Scott made such a positive impression.
Thank you again for your feedback. We'll be sure to pass your comments on to Scott, who will be thrilled to receive them.
We hope you enjoy many happy miles in your new vehicle and thank you for choosing Hyundai Edinburgh West.
Kind regards,
Liza.
Great Service
From initial viewing through to collecting the car all staff were first class, no sales pressure placed at all, we were allowed to take our time to view and test drive.
Car was all ready for collection as agreed and in first class condition. Great experience and customer service especially for it being my son’s first car.
28 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Thank you for your wonderful review.
We are delighted to hear that you had such a positive experience from your initial visit right through to collecting the car. It's fantastic to know that the team gave you the time and space to view and test drive the vehicle without any pressure, helping you make the right decision with confidence.
We're especially pleased that everything was prepared as promised for collection and that the car was presented in first-class condition. Making your son's first car purchase a memorable and enjoyable experience is something we're proud to have been part of.
Thank you for choosing Vertu Motors. We wish your son many happy and safe miles ahead.
Kind regards,
Keith
Avoid at all cost, not the best deal or service
If you are planning on buying a car or seeking an after sales from this shambles of a "dealership" steer clear. After a somewhat positive experience of buying my 1st Hyundai i20 from here, I decided to buy a Hyundai Kona. Like the i20, the Kona was also handed on the day of delivery with scratches, chipped paint and scuffed alloys. As I was employed by them, I decided to take their word that they will refurbish the alloys later. This unsurprisingly never happened. Took it to an alloy specialist and I learn that the alloys were cut before and barely has any thickness left. On top of that, there was no locking wheel nut in the car and these guys were the last to take the tyres off when replacing the lower arms. So now, I have a car with alloys I cannot refurb because there's barely any thickness left across 25% of the alloys, tyres I cannot replace and even though I raised a complaint regarding the shambolic after sales experience with vertu directly (surprise there is no response it has now been a month). This was due to being quoted at £104.94, which then became £240.12 and then turned into £159.00 after I told them to fix the problem with the aircon and I'll get it serviced locally and raised a complaint with the general manager regarding the pricing situation. Prior to raising this matter with the general manager, I was quoted a retaliatory diagnosis fee of a £150. Completely choosing to overlook the fact that it has been an issue since day 1. I would never recommend this place to my friends and family having seen the practices that take place behind the scenes and after my experience with my current car.
3 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
Vertu Edinburgh West
I had a great experience with Vertu and Kelson who is one of the sales advisors in Edinburgh West done everything possible to make things as easy as possible and straight forward he couldn’t have done any more to be helpful. Thanks again recommend
21 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Good afternoon Gary,
Thank you for your fantastic feedback. It’s great to hear you had such a positive experience and that Kelson did everything possible to make the process easy and straightforward. We’re delighted he was so helpful throughout and ensured everything ran smoothly from start to finish.
Thank you for your recommendation and for taking the time to share your experience.
Kind regards,
Dean
Thanks to Kelson Holmes and the team…
Thanks to Kelson Holmes and the team behind him for listening to what I wanted. The process from finding the car and receiving it was flawless. Kelson did all the hard work, on handing over Kelson went through all the details of the new car and how it all worked, thanks again Kelson and the team behind you I could not be more happy with my new car.
Kind regards
Lee
19 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Thank you for taking the time to share your experience, Lee. We're delighted to hear that Kelson and the team provided such a seamless journey from finding the right car through to delivery. It's great to know that Kelson took the time to understand your requirements, handled everything efficiently, and ensured you were comfortable with all the features of your new car during handover. Your kind words will be passed on to Kelson and the wider team. We truly appreciate your feedback and hope you enjoy every mile in your new car.
Kind regards,
Matthew
My i20 was in for its first service…
My i20 was in for its first service today, dropped of at 8.00am , health check video sent , service done, complimentary valet , back up call to say it was ready, done dusted and spotlessly clean and on my way for 11.00am , proper attention to detail on all fronts, big well done guys and thanks
14 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Hi Bingo,
Thank you for your fantastic review. We're delighted to hear that your first service experience was so smooth and efficient. It's great to know that from the health check video and service completion through to the complimentary valet and collection call, everything was handled with such attention to detail.
We're especially pleased that your i20 was returned spotlessly clean and ready for you so quickly. Your kind words will mean a lot to the team at Hyundai Edinburgh West. Thank you for taking the time to share your experience.
Kind regards,
Danielle
Buying my new car.
My experience of Hyundai Edinburgh has been excellent.
Everything was very clear from start to finish and the staff were brilliant.
I am delighted with my new car.
5 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Great personal customer service.Have…
Great personal customer service.Have bought cars over the years from this dealership cannot recommend highly enough,from business manager Dale Quinn who has taken care of my purchases over the years and has went above and beyond then Dermot Murphy who has delivered my car to me and is lovely young man and great customer service from him also.
23 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Hi Christine,
Thank you for your fantastic 5-star review!
We’re delighted to hear you continue to receive such great personal service from the team at Vertu Hyundai Edinburgh West. It’s wonderful to know Dale has looked after you so well over the years, consistently going above and beyond to support your vehicle purchases.
We’re also pleased to hear Dermot provided such excellent customer service when delivering your car. We’ll be sure to pass your kind feedback on to both Dale and Dermot.
Thank you for your continued loyalty and recommendation. We look forward to welcoming you back again in the future.
Kind regards,
Kerry
Really good service from first showroom…
Really good service from first showroom visit to handover of vehicle.
There was no pressure sales and everything was made clear.
Things didn't go smoothly but the team stepped up and resolved the issue with minimal drama and great communications throughout.
17 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Hi Mr Taylor,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you received really good service from your first visit to the showroom right through to the handover of your vehicle.
It’s especially pleasing to know that you experienced a no-pressure sales approach and that everything was clearly explained throughout the process. While we’re sorry that things didn’t go entirely to plan, we’re proud to hear that the team stepped up, resolved the issue quickly, and kept you informed with great communication every step of the way.
Thank you again for your kind feedback and for choosing Hyundai Edinburgh West.
Kind regards,
Liza.
The sales team were excellent…
The sales team were excellent throughout the process, never overstepping into pressurised sales techniques, one of the best and most relaxed experiences I’ve had when buying a car.
15 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Hi Mr Ross,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with the sales team at Vertu Hyundai Edinburgh West. It’s great to know you appreciated the relaxed, no-pressure approach and that the whole process was one of the best car-buying experiences you’ve had.
We really appreciate your kind feedback and hope to welcome you back again in the future.
Kind regards,
Kerry
Great customer services right from the…
Great customer services right from the start and nothing was an issue would deffo use again and would 100% go back to Craig top salesman and down to earth explained everything and the processes thoroughly.
26 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Thank you so much for your kind words! We are so happy to hear that Craig was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Dale Quinn from Vertu Motors Edinburgh…
Dale Quinn from Vertu Motors Edinburgh West was excellent at talking me through the process and getting the specific car that met my needs. He was great at understanding my requirements and putting what I needed first with professionalism.
30 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Thank you for your fantastic feedback. We’re delighted to hear that Dale provided such professional support, taking the time to understand your needs and guide you through the process.
It’s great to know he helped you find the right car and made everything straightforward. I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Great service.
We have used Vertu for many years and they always provide amazing service including aftercare. Dealing with Kelson, the whole process was incredibly smooth and easy, he talked us through every stage of the sale clearly, making sure there were no issues. I look forward to using them for many years to come.
29 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Thank you for your continued loyalty and kind feedback. We’re delighted to hear that you always receive amazing service, including aftercare, and that Kelson made the whole process smooth and easy.
It’s great to know everything was clearly explained at each stage, giving you confidence throughout. We truly appreciate your support and look forward to welcoming you back for many years to come.
Kind regards,
Matthew
Dale was very helpful and upfront about…
Dale was very helpful and upfront about everything! Such an easy process! Absolutely love my new car have already recommended Hyundai Edinburgh west to a neighbour!
26 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Hi Danielle,
Thank you for your lovely feedback.
We’re delighted to hear Dale was so helpful and upfront, and that the whole process was easy for you. It’s fantastic to know you’re loving your new car and have already recommended the team at Hyundai Edinburgh West.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Craig was fabulous can’t thank him…
Craig was fabulous can’t thank him enough for such an easy process he’s a star
13 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Good morning Craig,
Thank you for your kind words, it’s great to hear the process was so easy and that Craig made such a positive impression.
Kind regards,
Dean
Very attentive and patient salesman
Very attentive and patient salesman, not pushy at all, fortunately picked a car pretty quickly, can't fault the service.
11 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Thank you for your kind review! We’re really pleased to hear that you found the service attentive and patient, and that you felt comfortable throughout the process with no pressure.
It’s great that you were able to find the right car so quickly, and we’re delighted everything met your expectations. Your feedback means a lot to us.
We hope you enjoy your new car, and please don’t hesitate to get in touch if we can help with anything in the future.
Kind regards,
Keith
Scott was great and the team put work…
Scott was great and the team put work into making sure we got a deal that suited our needs. Very grateful.
19 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Thank you for your kind feedback. We’re delighted to hear that Scott and the team worked hard to find a deal that suited your needs and made the experience a positive one.
We really appreciate your comments and will be sure to pass them on.
Kind regards,
Matthew
Very bad experience from picking up the…
Very bad experience from picking up the car 2 months just to change tyre pressure sensors so many phone calls from me chasing everything up nothing from the company customer service after purchase is zero
Finally got my sensors fitted and they damaged every alloy got that sorted and their mechanics didn't understand when I wrote can u fix the wires hanging down under the front passenger seat so they just looked under the car so had to wait again for that to be sorted manager talks down to u and walks away the branch manager said he would personally oversea all jobs but nope didn't happen they promised to put some fuel in for the inconvenience didn't happen had to wait for someone to do that whole place needs organisation and learn how to treat customers after a sale would not recommend to anyone
22 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Hyundai Edinburgh West
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1KS0906 Kind regards, Matthew.
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