Vertu Motors - Hyundai Dunfermline Omdömen 

I will begin with the positives - Tamara was lovely. She spent time and spoke through the process on purchasing a vehicle with knowledge and understanding coupled with building a relationship with the client. Good start to the process. I was looking at buying a used car around £18000 (quite a large sum for me ). There was signs around the garage about offering an additional £500 on your trade in. I asked the question could this be taken off the price of the vehicle (around 3% of cost) as I was purchasing the vehicle for cash - I didn't think this was too much to ask. Tamara couldn't make this decision and moved this up the ladder to the General Manager. Now the negative aspects - I had the General Manager approach with the first words.... I heard you want a discount on one of my cars.... . There wasn't even a hello AND I have to call him the General Manager as he didn't even introduce himself - nice way lead a team and make a customer feel welcome. I found him unprofessional and touching on intimidating (if I wasn't firm and measured in my responses I think he would have tried to intimidate) If this was the initial approach from management and leadership it doesn't bode well for the culture and ethos in the garage. I reiterated my question and it was met with disdain (you thought I was asking to buy a car for zero). I decided to walk away and I am unsure if this is the approach that Vertu Motors want to install to keep customers happy. Regards,

Excellent service from start to finish when purchasing our new car. Emily kept us up to date via telephone and email on the progress of the sale. We love our new car!!

Tamara and Kris were very professional and friendly.

Thoroughly impressed with a few members of the Dunfermline Hyundai team for their professionalism, support, listening skills and customer service.

Keep up the great work Lucy ( mobility team ) and Kenzie ( General Manager ).

Vertu Hyundai Dunfermline were great because the sales staff were really nice. Nothing was too much bother. They are very quick to respond to communication. They remembered things most would have forgotten, like me working nights and certain times that were good to phone. I did not feel railroaded into something I wasn't sure about and felt I was completely free to change my mind about what I wanted to make sure I got something I was really excited about, without any pressure. I found my salesperson to be thoughtful, authentic and down to earth, whilst also being trustworthy, accommodating and considerate.(I don't know if I'm allowed to name drop so I just put her initials)Thanks V.C.!

Awful service. Had our Ford Puma in for its first scheduled service (2 year old car, 18500miles) at the Vertu Ford Service Centre in Dunfermline. The service report advised rear brakes needed fully replacing. Pads were only 60% worn but discs were apparently so badly corroded that they would deem them unsafe and unlikely to make the next service and MOT. I raised this with Ford who advised that corrosion was normal, likely just surface and we should not have been advised the discs were unsafe. Last 2 cars have been bought and serviced via Vertu (Macklin Motors) we will not be using them for our next car, our trust in them has completely been lost.

*Update - I emailed Vertu as requested by the response they left, promising to look into my complaint. I did this on the 30th July, and have had zero response. I assume they initially responded to make people think that they actually respond and care about bad reviews, and are willing to to try put right. They don't.

Mis sold a warranty, basically covers nothing your car would ever need repaired or replaced. They'll make you feel like it's a really good deal at the time. Had my car just over a year and a half from here, selling experience was fine but how they mis-sold the warranty - and vertu have handled the complaints has been horrendous. if your reading reviews, check trust pilot or people who have had their car a while, thats what your really looking for. its easy to sell you a car with a smile.

I had to bring my car into the workshop for a small issue, which due to initial poor communication, had become a large issue for me!

Chloe's customer care was wonderful. She was calm, efficient and considerate. She appeared aware of my concerns and anxiety and was able to reassure me in a professional manner. The issue with my car was sorted and Chloe informed me of the outcome timeously.

The sales executive (Jemma) really want above and beyond for me, getting the car ready very quickly. She had been in contact since to make sure everything is OK and helped with a small teething issue. She took her time to explain everything in a way that was easy to understand and was very approachable.

Highly recommend.

Booked my car in for a health check, staff were very helpful & called to let me know it was ready for collection.

My Santafe in for it's holiday service, greated by Chloe, checked paperwork and mileage, explained my service and costs,told car would be in workshop at 8.30 and 2hours for service, would give me a call when ready, yes almost bang on call to say all was good with the car and was getting a wash and hover, headed back to pick it up sitting out all clean, greated by Nicola service manager who let Chloe complete the paper work paid , and A pleasant we chat with Chloe as she took me to my car, excellent well happy with Chloes attitude to customer care cheers folks see you September for mot

Called Hyundai service department today. To ask for some advice. Checked my oil on my 22 plate Hyundai Tucson ultimate and the oil level was slightly above the max mark and a heavy smelly of petrol from the oil sample. Service advisor placed me on hold and spoke to ? Regarding advice.
Was told I could book it in on the first available appointment on 5th may. They said drop the car off in the morning for the full day enquired about a courtesy car. 27th may before car available. Asked service advisor if I can still use my car.none commitel from advisor. Asked advisor to provisionally book the first date for check up.
Have to say this is a poor response from a franchise Hyundai dealership.
Called Hyundai UK to explain the above. They advised me to call the roadside assistance to check vehicle out.
They will take vehicle to the nearest Hyundai service centre .

Spent months searching the market to locate my car of choice. I eventually arranged an appointment with Kenzie for 1st March. Recieved an email prior also and phonecall to introduce the showroom and Kenzie. Turned up early on the date arranged and was offered drinks and pizza (there was a special launch on) until Kenzie was available. Greeted by Kenzie and taken to the car after the customary paperwork was completed. Took the car for an accompanied test drive. Took the car onto the motorway and felt the car lagged (2l Auto) when pushing the gas pedal. After approximately 25/30 minutes headed back to the showroom disappointed. Arrived at the showroom and my partner was standing talking to the General Manager, Paul. She pointed out before I said anything she mentioned I didn't look happy. Explained to Paul my concerns about the 'lag' while accelarating. He chatted and explained the car may learn from your driving but not to the level I was looking for. After a while he asked what mode was the car was set on. I checked and discovered ECO mode. He said 'Go ahead and take the car back out and try a different mode' Took the car out for another 20/25 minutes back on the motorway. The difference was immense. My decision was made after the 2nd test drive. Thank You, Paul for telling me to go back out. Kenzie was excellent when we came completing the paperwork. She fully explained the warranties and the options. No pressure was applied and I voluntary took a couple of the offers to my benefit. (warranty & alloys) Throughout the purchase process no pressure was applied, everything was upfront and no hidden fees or charges. Krist (New Car Sales Manager) even took time to chat and thank me for choosing Vertu.

I did travel a fair distance to see the car and I'm glad I did. All members of the team deserve thanks for making me feel welcome and treated me as valued customer.

Certainly won't be back. Booked my car in for a service and mot at 8am yesterday and actually left it at the garage at 07:55. Booked this time as I wrongfully assumed that when I would return 8.5 hours later that it would be ready.

No contact whatsoever during the day so I turned up at the garage at 16:25 to pick up my car only to be told that the mot had not been done yet. I then had to waste my time waiting for another hour for my car to be ready and to make things even worse, they didn't wash it!!

First world problems i know, but it really shouldn't take a garage 9.5 hours for a service and an mot, annoy their regular customers in the process and not apologise. I'll definitely be using D&G Autos from now on, better service and closer to home.

I can't comment on Vertu Motors, as I bought my last two cars from Macklin Motors, Dunfermline. I have only praise for them, good cars, good prices and px. Staff very friendly and efficient, no problems at all. I now understand they have been absorbed into the Vertu Group, I can only hope that the current high standards are maintained.