Vertu Motors - Ford Wigan Omdömen 76

Very easy to deal with and easy to set up. Handover was great and well done. Would recommend anyone in the market for a ford to go here

I recently collected my new car from Ryan at Vertu Motors, I honestly cannot praise him highly enough. He kept me informed at all stages and on handover day he made sure I was completely comfortable before I left the forecourt. I would have no hesitation in recommending Vertu to family and friends ⭐️⭐️⭐️⭐️⭐️

Efficient service. All staff pleasant with excellent communication skills. I struggle if staff over talk or over sell . Salesman Dave Brady pitched information regarding vehicle at the pace and level I requested.

Great price on a Ford Kuga, but the service from Dave and everyone else was absolutely five star, no hard sell, no nagging emails if you wanted time to think on it, just really nice people no Arfur Daleys.
Thanks Dave i really appreciate your service in getting my car.

The salesman was great and keep me informed from ordering to receiving my car
Also showing me just how to use everything

and the showroom had a good variety of the different models available, the showroom was well maintained and the staff were smartly dressed, looked professional and were extremely approachable and friendly and answered my queries or anything I didn't understand.

Brilliant as always! Jordan and Stuart were great. Exceptional service and smooth delivery of my new Puma. I always use Wigan Ford and they always have great deals from the sales team! Would highly recommend.

Unreal customer service. We first spoke to Ian on a chat online. He gave us detailed information and when we hit a snag in purchasing a car he contacted the dealership straight away to see if they could help. Dealership got straight back to us in Wigan and we spoke to John. From start to finish they did everything they could to help and made us a deal which meant it was possible to purchase our car after our old one broke down. It was all communicated really well, very quickly and we had our car in Scotland in less than a week. Not only that but they have contacted us a couple of times to make sure everything is good and that we don't hesitate to contact if we need to. Would use them again in a heartbeat. Thanks for making purchasing a car so easy and worry free!

As always, the service from Vertu Ford Wigan was outstanding. All of the staff were very helpful. Many thanks to Tim Hamer for all of his help

The sales staff were professional, patient and supportive and advised me well. I never felt pressurised.

Great salesman Dave . Very impressed. Very helpful

Jordon from Vertu (Ford) Wigan dealt with me through the whole of my purchasing experience of a new Electric Explorer.
He was very professional with a very friendly approach.
He made the whole experience so easy.

Great support from the sales team - took the time to find the right vehicle for me. Would definitely recommend and use again.

From the moment I entered the showroom just looking at my options, the staff (Jordan & Stuart) were extremely friendly, and really took their time to explain everything in detail to me, not pushy just genuine. I had test drive and different options were given, I had a courtesy call a couple of days later from Jordan and I secured the car, the process was so seamless, Jordan kept me in the loop every step of the way through the buying process, insurance etc and he managed to get everything sorted for me so I could pick my car up just 2 days later!!! Exceptional service!!
Collection was smooth - going over the car and showing me all gadget's etc nothing was too much trouble and I really appreciate that. A big thank you to Jordan & Stuart for all your help!
Great service guys!

Very helpful from start to finish, lovely staff, even managed to have vehicle ready before the agreed time as I had needed to collect it a little earlier than originally requested

I bought a car, a Ford Focus 1.0L Ecoboost, from here back when they were trading as 'Bristol Street Motors' in November 2024. The sale of the car happened in under a week and had the car less than a month when I realised there was water ingress coming from somewhere in the car and soaking the carpet in the footwells. Upon taking it back to the dealership to get this sorted, I was told that the warranty I took out when purchasing the vehicle did not cover water ingress and that I would need to pay for any repairs needed! I therefore had to talk to the sales team in order for them to tell the service team that the repairs should be done free of charge due to the amount of time that had passed since the sale of the vehicle. Upon inspection, it was determined by the service department that the water ingress was originating from the front windscreen which resulted in the whole window being replaced. Another 2 months later, I was arriving home from work when an engine light appeared on my dashboard indicating a serious mechanical fault. When the AA arrived, they told me that the car would need to be towed to the garage at Vertu Motors because the wet belt in my engine had corroded and caused serious damage, additionally telling me that those specific cars have a well-known fault and are called 'ecobooms.' Once the car had been towed to the service department at Vertu Wigan, I was told over the phone that they would not be able to fit the car in for repairs for at least another month! However, this was then corrected when I managed to get in contact with the Wigan service centre directly and they said they'd look at the car immediately. Once they confirmed that it was in fact the wet belt and the engine at fault, they proceeded to tell me that they would most likely have to charge me for any engine replacement or repairs needed as, you guessed it, the warranty would not cover that. After many phone calls back and forth, they eventually allowed me to talk to the manager at the branch who assured me that the replacement would be done for free due to the trouble and the fact the car had been purchased less than 6 months before these issues. In autumn 2025, my car was due a service and MOT, so I took it back to Vertu Wigan as I was paying £40.49 a month for a service plan. After the service and MOT were carried out, I was informed that the brake discs and pads needed replacing at the front of the vehicle and that the front subframe of the car needed replacing as well, which they quoted me £1000 for not including the discs and pads. Instead of accepting their quote, I took it to a trusted garage and they told me there were no signs of corrosion on the front subframe and completed the repairs of the discs and pads with no issues. A year has now passed since all of this happened, however over the winter months coming into spring of 2026, I noticed water flooding the footwells of my car yet again, and upon taking advice from another garage it was determined that the water ingress was coming from the rear of the vehicle, NOT the front windscreen as originally thought. Therefore, I intend on selling the car as soon as I have paid off the finance and never using Vertu Motors Wigan again due to the experience I have had with getting this car. My family have bought multiple cars from here over the years and they have also been put off from ever going here again. Despite the repairs being completed, which they knew they had to legally, I did not and still do not appreciate not being told that the wet belt would need to be looked at more regularly than a car without a wet belt when I was going through the purchase process, I do not appreciate the amount of phone calls it took to convince the service department to carry out the repairs free of charge (which caused a large amount of stress at the time due to me having no way of getting to work, resulting in me having to call and tell my workplace I wouldn't be able to go in, losing pay), and I also do not appreciate that the water ingress was not properly investigated when it should've been.

This is my 3rd car from the Wigan branch and I’ve recieved impeccable service from Stuart the new car sales manager and Ryan every time. The journey of getting a new car is effortless. communication, professionalism, care, friendliness, and making you feel their priority is always the first point of call. I would not go anywhere else. My new Ford Puma Gen E is absolutely gorgeous. Thanks guys

I recently purchased a car from this dealership and honestly couldn’t be happier with the whole experience. From start to finish, the service was smooth, professional, and genuinely friendly.

Liam was absolutely lovely—really approachable, patient, and never pushy. While I was waiting for the checks and finance to be sorted, he went out of his way to fill the car up with a full tank of petrol, which was so lovely and made a big difference to my journey home.

Everything was clearly explained, the process felt transparent, and I was made to feel comfortable and looked after throughout. It’s not often you come across service like this when buying a car.

I drove away feeling confident and genuinely grateful for how well I was treated. I wouldn’t hesitate to recommend this dealership to anyone—thank you again for such a positive experience!

We applied for a car under the Motability scheme for our daughter. Very friendly and competent service. Special thanks to Ryan Parkinson and Jordan Lees for making the entire process go smoothly. Thank you.

The whole experience with Vertu Motors Wigan was a good one from start to finish. Car saleswoman was friendly informative and very helpful, she put me at ease.