Purchased car on line from Vertu West Bromwich, so sight unseen. Jon Parker was amazing. Sent me video of car, spent time on phone going through the procedure in great detail including how my part ex... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The salesman that we dealt with was Simon Jewell. Fantastic guy who understood exactly what we wanted from a new (to us) vehicle. Showed us all the features and explained everything clearly and succ... Se mer
Företaget har svarat
I cannot thank Harman from the West Bromwich branch enough, I saw a car i liked online but I'd never drove an automatic before or have any clue about hybrid cars, Harman spent over two hours explainin... Se mer
Företaget har svarat
I have a motability vehicle & had no problems, from first choosing my new car from Vertu, West Bromwich, right through swapping my previous motability vehicle for a new Ford Puma... Lella (motabilit... Se mer
Företaget har svarat
Företagsinformation
- Bilhandlare
- Bildelar
- Bilverkstad och underhåll
- Återförsäljare av motorfordon
- Återförsäljare av begagnade bilar
Om Vertu Motors - Ford West Bromwich
Skrivet av företaget
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktuppgifter
New Swan Lane, B70 0NS, West Bromwich, West Midlands, Storbritannien
- 0344 659 0047
4,8
Utmärkt
107 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very friendly staff whoever you spoke…
Very friendly staff whoever you spoke to. No agressive selling and did not feel pressure to buy.
Very good experience.
27 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Thank you for your wonderful review.
We are delighted to hear that you found our team friendly and welcoming throughout your visit. It's fantastic to know that you appreciated our relaxed, no-pressure approach and felt comfortable taking your time to make the right decision for you.
Providing a professional, customer-focused experience without aggressive sales tactics is exactly what we strive for, so we're pleased you had such a positive experience.
Thank you for choosing Vertu Motors. We truly appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Keith
Lella was really helpful from the start…
Lella was really helpful from the start to finish fantastic service always kept us upto date thank you
24 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Thank you for your wonderful review.
We are delighted to hear that Lella provided fantastic service from start to finish. It's great to know that she kept you updated throughout the process and ensured everything went smoothly for you.
Thank you for your kind words and for choosing Vertu Motors. We will be sure to pass your feedback on to Lella.
Kind regards,
Keith
Great service
Great service, couldn’t help enough and gave me a great deal
24 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Jon was very understanding towards…
Jon was very understanding towards needs. Not rushed. Discussed purchase options.
Would definately return if purchasing another vehicle.
21 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Thank you for your kind review. We're delighted to hear that Jon took the time to understand your needs and discuss the available options without any pressure. We truly appreciate your recommendation and look forward to welcoming you back when you're ready for your next vehicle. 😊. Kind regards, Selina
Simply the best !
Purchased car on line from Vertu West Bromwich, so sight unseen. Jon Parker was amazing. Sent me video of car, spent time on phone going through the procedure in great detail including how my part ex would work. Jon explained everything including all the add ons. Car when delivered was as described. Would recommend Vertu West Bromwich and certainly Jon Parker
11 augusti 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Good morning Carolyn,
Thank you for your fantastic feedback, it’s great to hear Jon made the online purchasing process so straightforward and reassuring. We’re delighted he took the time to explain everything in detail, from the vehicle itself to the part exchange process and available options. It’s wonderful to know the car met your expectations on delivery and was exactly as described. We really appreciate your recommendation.
Kind regards,
Dean
Lella’s customer service was amazing!
Just collected our brand new Ford Puma from Vertu West Brom, Lella was amazing and really informative throughout the whole process, talking us through the specifications of the car and making our buying experience more personal, The customer service from the start was impeccable, friendly reception staff and we walked in without previously making an appointment, and Lella was on hand happy to help with our Query’s, We were kept informed on the progress of our new car throughout, and the handover was fantastic, will definitely be coming back to Vertu Ford West Brom in the future! Lella is truly an outstanding member of staff and ford is very lucky to have her!
31 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Hi Carter,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re absolutely delighted to hear that you had such a positive experience collecting your new Ford Puma from Ford West Bromwich.
It’s wonderful to know that Lella provided exceptional support throughout the entire process, taking the time to explain the vehicle specifications and making your buying journey feel personal and enjoyable. We’re especially pleased that, even without a prior appointment, you were welcomed by the team and received such attentive service from the moment you arrived.
Keeping customers informed every step of the way is something we pride ourselves on, so it’s great to hear that communication regarding your new car was excellent and that the handover experience exceeded your expectations.
Your kind words about Lella are truly appreciated, and we’ll be sure to pass your feedback on to her and the wider team. She will be delighted to know she made such a positive impact on your experience.
Thank you again for your recommendation and for choosing Vertu Ford West Bromwich. We hope you enjoy many happy miles in your new Ford Puma, and we look forward to welcoming you back in the future.
Kind regards,
Liza.
Great service
Great service provided by William Cooke. He answered all my questions and was very knowledgeable about the car I was interested in. The sale process was easy and everything was explained clearly.
24 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Copilot said:
Thank you for your great feedback. We're delighted to hear that William provided knowledgeable, helpful service and was able to answer all your questions. It's wonderful to know that the sales process was easy and clearly explained throughout.
Many thanks,
Chloe
Car purchase aided by Simon Jewell
The salesman that we dealt with was Simon Jewell. Fantastic guy who understood exactly what we wanted from a new (to us) vehicle. Showed us all the features and explained everything clearly and succinctly. A pleasure to deal with and nothing was too much trouble for him. Would thoroughly recommend.
22 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Hi Woodland,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that Simon Jewell provided such an excellent experience during your search for a new vehicle.
It’s wonderful to know that Simon took the time to understand exactly what you were looking for, clearly explained the vehicle’s features, and made the whole process straightforward and enjoyable. We're especially pleased to hear that nothing was too much trouble and that his helpful and professional approach made such a positive impression.
Thank you for your recommendation. We’ll be sure to pass your kind words on to Simon and the team at Ford West Bromwich.
Kind regards,
Liza.
Great Service
From the moment I walked into the showroom I was greeted and helped with what I needed, which was to Downgrade my car. Deal was done on a new car and collected the next day, Great Service, would recommend !!!
7 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Thank you for your fantastic review. We're delighted to hear you received such a warm welcome and that the team made the process of changing your car so smooth and straightforward. It's great to know you were able to collect your new car the very next day and that you were pleased with the service throughout.
Thank you for your recommendation, and we hope you enjoy your new car.
Many thanks,
Chloe
We have just collected our mobility…
We have just collected our mobility vehicle from Lella at vertu West Bromwich.
From ordering to collection we were kept upto date with progress.
The hand over was smooth & the car is bostin.
Thank you Lella
8 juli 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Hi Sheridan,
Thank you for your fantastic 5-star review!
We're delighted to hear Lella kept you updated throughout and made collecting your new mobility vehicle such a smooth experience.
We really appreciate your kind feedback and hope you enjoy your new car!
Kind regards,
Kerry
Very good service by lovely lady
Very good service by lovely lady laila
24 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Good afternoon Rajwinder,
Thank you for your kind feedback, it’s great to hear you received such good service and that Lella made a positive impression.
Kind regards,
Dean
Great experience
Simon was really helpful, we were buying our first EV and understandably had a lot of questions. Added to that, we were buying at a distance, but all options were discussed and we made the trip down.
This was well worth doing as Simon was able to explain and show some of the main features of the car.
22 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Hi Deborah,
Thank you for your lovely feedback.
It’s great to hear that Simon was able to support you through your first EV purchase and answer all your questions, especially with it being done at a distance. We’re pleased the visit was worthwhile and that he could demonstrate the key features in person.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Me and my wife had a wonderful…
Me and my wife had a wonderful experience . Lella was fantastic and very patient with us,because our English speaking was not very well, she help us and explained step by step very clearly.
Thanks Lella
22 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Hi Mahmoudreza,
Thank you for your fantastic 5-star review!
We’re delighted to hear you and your wife had such a wonderful experience, and that Lella was so patient and supportive in explaining everything clearly throughout.
We really appreciate your kind feedback and hope to welcome you back again in the future.
Kind regards,
Kerry
Purchasing a new vehicle
Great service from start to finish. Really happy and loving our new car.
18 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Thank you so much for your lovely feedback. We’re delighted to hear that you received great service throughout and that you’re really happy with your new car. Wishing you many enjoyable miles ahead.
Many thanks,
Chloe
Sales persons to ask for mark wheeler / Ian Jakeways
Both Ian and mark were very helpful and accommodating with our requests. With extra items to complete our car.Plus easy to talk to during negotiations for the part exchange , we didn’t fell pressured or rushed to complete , the pace of the process was down to us . I have no worry’s to go to the dealers again
15 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Thank you so much for your kind words! We are so happy to hear that Ian & Mark were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Helpful.and understanding with the…
Helpful.and understanding with the situation I was in, Ian and Harman was proffesional and helpful
4 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Good afternoon Michael,
Thank you for your review. It’s great to hear that Ian and Harman were so helpful and understanding of your situation, providing professional support throughout.
We really appreciate your kind feedback.
Kind regards,
Dean
Our experience was fantastic
Our experience was great, Ian was helpfull and patient with my mother while she decided what cars she wanted and explain in details about the cars. Lella was fantastic keeping us updated with all the important paper worker, reassuring my mother every step of the way until her drove away with her dream car. Our experience overall it's fantastic
12 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Thank you so much for your kind words! We are so happy to hear that Ian & Lella were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Svar från Vertu Motors - Ford West Bromwich
Good afternoon Shannon,
Thank you for your review. It’s great to hear you found the team so friendly and that the service stood out — we really appreciate your kind feedback.
Kind regards,
Dean
Very good keep well informed services…
Very good keep well informed services 10 out
8 juni 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Thank you for your feedback. We’re pleased to hear you felt well informed throughout and that the service met your expectations.
Kind regards,
Matthew
Great customer service
The whole process of choosing the right car for me was made easy by Lella. A warm, friendly lady not a pushy salesman. Loving my new car, thanks Ford West Bromwich.
29 maj 2026
Omdöme utan inbjudan
Svar från Vertu Motors - Ford West Bromwich
Thank you for your wonderful feedback. We’re so pleased to hear that Lella made the process of choosing the right car easy and enjoyable for you.
It’s great to know you appreciated her warm, friendly approach and that you felt supported without any pressure—exactly the experience we aim to provide. We’ll be sure to pass on your kind words to her.
Congratulations on your new car, and thank you for choosing Ford West Bromwich. We hope you continue to love every moment behind the wheel.
Kind regards,
Keith
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.