Everything has been resolved. Apparently a computer glitch in the software caused the problem. A Surveeyor came out today, very friendly and professional. The surveyor was knowledgeable and and answ... Se mer
Företaget har svarat
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Stephen, the surveyor visited our property a few days ago. He was very polite, friendly and provided us with a really professional and detailed survey as to suitability for solar panels and storages... Se mer
Got a phone call ahead of time on the day of the survey explaining the time of expected arrival, and then again 1 hour before arriving. Explained where he needed to be & why, and what reiterat... Se mer
The Surveyor turned up early. He Introduced himself and explained what he was doing during his visit . Then he got on with the survey measuring up the house and asking me questions about its fabric an... Se mer
Företagsinformation
Skrivet av företaget
Vertex Renewable Surveys Ltd is an independent, survey-only renewable energy assessment company based in Doncaster, South Yorkshire, serving installers and homeowners across the UK. We do one thing: we survey. We don't sell heat pumps, solar panels, batteries or heat loss calculations as part of an install package — which means our reports are genuinely independent. Our customers get the evidence they need to make a decision, not a sales pitch dressed up as a survey. Every job we take on produces a Vertex pack: photos, measurements, room-by-room heat loss calculations (MIS3005-D aligned), cylinder and pipework assessments, noise and siting checks, and a written report delivered through our secure portal — usually the same week as the site visit. For installer companies, we work as an outsourced survey team. Same-week turnaround, fixed per-pack pricing, consistent pack structure across every job, and no competing commercial interest in the install outcome. For homeowners, we provide a one-off independent survey they can share with any installer they choose. We cover England, Wales, Scotland and Northern Ireland, with a home base in Yorkshire. Every survey is carried out by an experienced assessor. Every pack is built on our in-house Plumbline pack engine so you know what you're getting, every time. Independent. Evidence-led. Survey-only.
Kontaktuppgifter
20 nooking close, dn3 3er , Doncaster , Storbritannien
- 03301330387
- Info@vertex-surveys.co.uk
- vertex-surveys.co.uk
4,9
Utmärkt
146 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Brilliant
Brilliant. Very knowledgable,courteous and professional. Would 100% recommend .
8 oktober 2026
Omdöme utan inbjudan
Vertex and their surveyor really impressed
Stephen, the surveyor visited our property a few days ago. He was very polite, friendly and provided us with a really professional and detailed survey as to suitability for solar panels and storages batteries. Really impressive and provided us with the full details so we can progress to the next stage.
I would have no hesitation in recommending.
1 oktober 2026
Omdöme utan inbjudan
Everything has been resolved
Everything has been resolved. Apparently a computer glitch in the software caused the problem.
A Surveeyor came out today, very friendly and professional. The surveyor was knowledgeable and and answered all our questions. Definitely deserves 5 stars
7 oktober 2026
Omdöme utan inbjudan
Svar från Vertex Surveys
Thank you, Andy, for taking the time to leave this lovely review and for giving us the opportunity to put things right.
We're genuinely sorry for the initial booking issues and any inconvenience they caused. We're delighted we were able to resolve everything quickly and that you had such a positive experience with our surveyor.
We really appreciate your understanding and your willingness to update your feedback. Customer satisfaction is extremely important to us, and it's great to hear that our surveyor represented Vertex so well.
Kind regards,
The Vertex Renewable Surveys Team
Kept us informed as to when he would…
Kept us informed as to when he would arrive. Was very quick and gave an excellent customer service.
25 september 2026
Omdöme utan inbjudan
Highly professional
Stephen was highly professional and very thorough. He was friendly and clearly knew his subject very well indeed. I would not hesitate to recommend him and Vertex
23 september 2026
Omdöme utan inbjudan
I definitely recommend Vertex Surveys
I definitely recommend Vertex Surveys
Stephen ( “spelt the French way” ) phoned ahead of his visit to confirm his arrival time. He was friendly, polite and respectful throughout his assessment appointment. Stephen was professional, knowledgeable and focused. I definitely recommend using Stephen for your assessment
2 oktober 2026
Omdöme utan inbjudan
Solar Survey23
Professional approach.
On time and carried out work in a timely fashion.
23 september 2026
Omdöme utan inbjudan
Recommended
Surveyor arrived on time and started straight away with a drone to get optimum view of the property. Very respectful of the property and worked quickly and efficiently. He was able to have a quick discussion about battery locations and solar panels. I would recommend this company.
25 september 2026
Omdöme utan inbjudan
Surveyor was insistent and intimidating
Surveyor was insistent o. Phone calls to visit at his convenience. Having booked a survey for 10am he turned up at 9am whilst i didn't get back till 9.45
insisted on doing the survey whilst my wife was reluctant to have stranger in the , who frankly was intimidating. I returned home at 9.45 to see him drive off. Not one life's better experience.
19 augusti 2026
Omdöme utan inbjudan
Svar från Vertex Surveys
Hi John,
We’re sorry to hear that you were unhappy with your experience.
Your appointment was booked for 10am and we completely understand that arriving earlier than expected may have caused inconvenience. Our surveyors can sometimes be ahead of schedule and may call to see whether an earlier appointment is convenient, but there should never be any pressure to allow access before the agreed appointment time.
We also take your comments regarding the manner of the surveyor seriously. Customers should always feel comfortable when one of our surveyors attends their property.
We will be speaking with the surveyor concerned and reviewing what happened so that we can make sure our usual standards are maintained.
Kind regards,
Vertex Renewable Surveys
Vertex Solar Survey
Got a phone call ahead of time on the day of the survey explaining the time of expected arrival, and then again 1 hour before arriving. Explained where he needed to be & why, and what reiterated what I need to provide: access to loft, energy bill, annual electricity usage, access to battery location and to consumer unit.
Very polite, efficient, experienced and happy Geordie. Compared notes on the angles.
He explained some of the options, answered my questions and where we go from here, confirming the report had been submitted before leaving the premises.
Great service and would highly recommend, based on my experience.
29 september 2026
Omdöme utan inbjudan
First class service, knowledgeable and considerate
Friendly and considerate, he was knowledgeable and shared what information he was obtaining and what he needed from me as the homeowner without any fuss. An amazing service which went above and beyond what I expected. Nothing but professional throughout, I would recommend their service to anyone considering solar and/or heat pumps. A++
28 september 2026
Omdöme utan inbjudan
Steve is a credit to Vertex
We were due a visit from a Vertex surveyor but they had car issues so got a call from Steve (proper Geordie :)) who fitted us in even though we weren't on his list for the day.
what a great lad ! Talked us through what he needed to do along with the time it would take, told us everything we needed to know, seemed to know his stuff and looked like he loved his job. He was a credit to the Vertex company.
24 september 2026
Omdöme utan inbjudan
Solar survey
Surveyor turned up on time, explained what he was going to do and answered any questions. Very pleasant helpful.would recommend.
24 september 2026
Omdöme utan inbjudan
Survey
Wow. What a professional, friendly, quality service. Don’t like trades in the house but Stephen was an absolute pleasure for the 2 hour survey.
21 september 2026
Omdöme utan inbjudan
Survey for Heat Pump
The Surveyor turned up early. He Introduced himself and explained what he was doing during his visit . Then he got on with the survey measuring up the house and asking me questions about its fabric and year of construction. Really nice guy. Would recommend.
18 september 2026
Omdöme utan inbjudan
Steve
Steve came to survey our property for the installation of solar panels. He was friendly, cheerful and thorough. He was so helpful and knowledgeable.
17 september 2026
Omdöme utan inbjudan
Solar Survey - Vertex
Excellent survey carried out by Vertex. The young lad was competent and easy going with good geordie banter. He got on with the task at hand while answering any queries I had. A quality service which I would use again if needed, A*****
17 september 2026
Omdöme utan inbjudan
Excellent survey
The surveyor was very friendly, polite, helpful and carried out the survey without any fuss or problems.
The recommendations he made were clear and precise.
Excellent service.
15 september 2026
Omdöme utan inbjudan
Great service
We had Steve to survey for a solar install. He was friendly, explained everything well, was quick in his work, and helpful to discuss options. What more can you ask for?
16 september 2026
Omdöme utan inbjudan
Professional
Steve was very polite, courteous and professional. He also said if I wanted to ask more questions I could contact him.
11 september 2026
Omdöme utan inbjudan
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