Vehicle Control Services Omdömen 

Similar experience to another recent reviewer where I had to stop at a temporary red light on the way into the airport. The system is clearly automated which is fair enough; just appeal and all will be forgiven. Alas no! The reply to my appeal (was sent my email not post so I could have easily missed it in the junk folder) was also automated it seems, having absolutely zero consideration for the fact that I was stopped at a red light. Even a cheap AI bot could have read there was a red traffic light in the picture they sent me. I follow the only option I had which was to appeal to the IAS. WELL, from the fry pan into the fire is where I'm at now and seemingly not a chance to avoid the next wave of threats, court and having my credit score deflated overnight. I'll be recording all of my time spent and claiming it in compensation FYI.

Several months ago I contested a £100 fine imposed by these shysters and took it to the parking ombudsman. VCS were told their signage at Wickersley Tanyard in Rotherham wasn’t up to the required standard and found in my favour.
I’ve just revisited the site to see if their signage, a vital aspect in their game, had been updated - and it hasn’t.
So these crooks are happily continuing to carry on charging unbeknowing motorists.
Disgraceful. They are clearly a crass money-making operation.
And while I’m at it, the Government should NOT be giving these people private details.

Rec'd a privacy Notice nothing else.I was in a disabled bay with a valid blue badge and my disabled son beside me ,parked for 15 minutes.

That was on the17 May 2024. Asked in the shops and they all said this guy gives them out all the time whether you are parked right or not.Only rec'd the PCN today the 25 May 2024,it states I have until 12 June 2024 to pay ,what! but it states you get 28 days to pay or appeal! No phone number to speak with anyone, only recorded menus. I followed the link they gave to see full picture no such link is there and when you go to their website it states 'insecure"
There should be a yellow box by these bays so you can get into the bays as other drivers come up so fast you have to, first of all swing in and then nobody will let you out,you run the risk of getting your car hit if you just pull out.
I noticed there were no tickets on the mainstream bays and their parking was awful,so obviously he is targeting the disabled. Disgraceful.

Less than the one star awarded. Integrity nil, Honesty nil, Extortion with menaces 10/10.
Charge notice for stopping at a red traffic light. Under the impression that a red light means stop.
Appealed for that reason. Reply single minded that I stopped to drop a passenger off. NO I DID NOT!
Red light evident on CCTV images supplied by them, therefore I stopped, to have driven on would have been illegal, but they don't have any consideration for that. Notice should never have been sent as if they had check their own CCTV images they would see the traffic light was red and therefore against me.
Supporting documentation available, unable to up load here as there is no option for that

5 star useless parasites in society scamming clowns, I can't put into words why Bristol airport use these parasites.
Send fines to old addresses, they don't check to see if you have moved, along with change on log book at all. Wait for fine to build up then put you in a ccj for 6 years, badly managed, unbelievably grainy poor unprofessional CCTV images sent to me yesterday when I found this out. I simply don't have enough expletives in the most horrible humane way to say what I think of about this so called working relationship between these parasites and the airport.

1 star too much…
Whatever company decides to work with these cowboys, has zero respect for their customers or the reputation of their business!
Disgusting vile company, avoid at all costs!

Firstly, they do NOT deserve a single star.
My experience goes back to November 23.
I had parked in a long stay (free for first hour)car park at Leeds/Bradford airport. Unfortunately my wife tripped on the way to the arrivals lounge and felt a bit shaky. Jet2 were excellent and arranged a wheelchair and suggested I bring my car round to the main car park at the front of the airport. They said they would contact Excel to get them to authorise my free exit from the car park. When I arrived at the entrance I stopped briefly to ensure I was using the correct access to the car park. I got my wife to the car in the wheelchair. When I exited I intercommed to explain I didn’t need to pay to be told Jet2 didn’t have authority to request this! I was eventually allowed to exit with no charge but then received the Charge Notice. I appealed but my explanation was rejected. Such a compassionate organisation aren’t they?! NOT.

ENTRAPMENT.
Got fined £100 for doing a 3 point turn in a no stopping zone. Satnav instructed me to legally turn into street which became a no through road with no entry signs. Appealed my case and was rejected by the Independent Appeal Service.
Beware when frequenting Bristol Airport
while Vehicle Control Services are in operation, using these allegedly legal tactics to extort money from innocent motorists. I am not the only person to be scammed in this way.

VCS used to be contracted to work at the car park of the apartment complex my husband and I live in. During this time and the years we have lived here while they were working here, we must have only seen them come by once or twice. Due to this, there were numerous occasions random people parked in our designated spot. On the only occasion I remember VCS coming to the apartment complex to check for illegally parked cars, VCS parked in my husband and I's spot so we still were unable to park there ourselves.

Because of the sheer incompetence and uselessness of VCS, the land owner terminated his contract with them early to mid last year. As such, they were no longer legally permitted to fine anyone for parking in the apartment complex car park without a permit. Due to this, the parking permits all residents kept in their cars became invalid and we all took them out and threw them away.

VCS seemed to be aware this was a thing that would be happening as suddenly they started coming by the car park (which, again, they no longer have a contract to work at) daily and started to hand out illegal fines to residents parking in their own spaces.

My husband received no less than three parking fines for parking in his own space. It should be obvious to anyone with a brain that it was his own space as the registration on the car lined up with, and therefore the fine was sent to, the address of the space his car was parked in. This means that VCS fined my husband for parking fully legally in his own parking space at our home while VCS did not have legal right to do this as they had their contract terminated at least a month prior.

My husband therefore, obviously, refused to pay these ridiculous fines as they were illegal and fraudulent and, because of this, VCS chose to take my husband to court. Without his knowledge.

Now both VCS and ELMS Legal, who represent VCS, are refusing to cancel the fines and claim they intend to send bailiffs out to ensure we pay them. Again, this is three fines for parking in our designated spot made by a company who did not have legal jurisdiction to send these fines out to us to start with as they had lost their contract to work there due to a mixture of not turning up and, when turning up, doing this exact thing and fining people for parking at home.

Both VCS and, as their representatives, ELMS Legal are acting outside of the law and yet have somehow fooled the courts into thinking what they are doing is okay as they aren't allowing the person who supposedly owes them money to attend court in defence of themselves and obviously VCS would not turn up to court with the email from the land owner proving they are in the wrong.

This has been an ongoing issue for months now and no end seems to be in sight. Should you be reading this, VCS, we intend on taking things legal on our end due to you working outside of the confines of the law and thinking you can get away with it by simply ignoring the issue at hand. I'm sure at least one news source will also appreciate this story.

Do not park anywhere controlled by VCS or which has been controlled by VCS within the last year. Even though they no longer have a right to fine you for parking there, they will. Multiple times. And, as a side note, never work with ELMS Legal unless you are in the wrong and want to get away with it, apparently.

Feeling Jiggered & unsettled!!! And I dont want to go to court on my own! Will you come with me? I have just come off the phone from mediation (HM courts & tribunal services) between myself and Vehicle Control Services. I purchased an all day ticket for the Oak street car park in Middlesbrough - however I took 4 minutes longer than the allotted time to purchase the ticket (machine only took cash & I had to go and get some). They refused my appeal and then sent me a charge notice of £100 which I think does not reflect the 4 minute breech of the contract. The mediation was not the kind of mediation I was used to and the millionaire who owns this company, was represented by his legal team. They kindly offered to reduce the amount of charge from £255 (currently) to £155. I have chosen to not give the owner of the company this amount as its hard for me to imagine that he needs this money more than I do, nor do I think it reflects being 4 minutes longer than the 10 minutes to acquire the cash for the machine.
Moreover I want to stand up to people who have the power and wealth to assert themselves over people such as myself with less power. I want to stand up to people who meet their needs in ways that harms others. I have read countless accounts where people have experienced great pain due to the actions of this company..too many details to go into.
I wonder if the owner of the company is himself a victim of the capitalist system here as his persistent way of acquiring lashings of money is to create these charges so that he can play the role of debt collector, making a great deal of money in the process. I can not see any evidence that he contributes to our society that evokes a sense of well being and I am sure he must do somewhere. I wonder how it is for him meeting his needs in this way - I wonder if he has an awareness of the pain that some people go through due to the choices he has makes?

Big sigh!!!! the insanity of this world!!!!!

PS - to reflect the insanity of it all when the mediator asked me to make an offer - I offered some free Nonviolent Communication Training for the company. - They declined.

I shall be going to court.

I would not give any stars if I could. This company are nothing more than a bunch of crooks. I allegedly parked illegally at East Midlands Airport, when in reality, I could not see any signs (1am in December) and stopped the car for less than 2 minutes to check the flight status. The online appeal 'procedure' is a joke. There are a limited number of 'options' to chose, so I picked the one closest to my situation - surprise, surprise, it was rejected!!
Absolutely fuming, and it will make me re-consider using East Midlands Airport in future. I have also told all my friends and family to avoid EMA too.

Absolute parasites that bring absolutely nothing to society. Parked on a dark evening in an empty small town car park, a town that’s crying out for visitors to boost the dying night time economy. Didn’t see the signs and didn’t think there would be any charges on a Friday Eve until I surprisingly received the £60 fine. Well these insignificant under achievers will never get another penny from me and I won’t be visiting the town again in the future. Well done VCS, a proud company making a real difference….not.

Apparently I'm a Time Lord. VCS sent me photographic evidence of my car being arriving on land at 10am and departing at 9am on the same day – Saturday 16th December, whereas in fact it was the other way round: I arrived at 9 and left at 10. I contested this, but they said that the offence carried over onto the 17th, despite their letter only stating the 16th. They weren't having any of it, so I'm now waiting for them to take me to court. I think I might have a long wait ;-)

Apparently a Penalty has no substance in law – see a BBC 4 'You and Yours' link on these companies ref b052m59x

I got a solicitor letter a few weeks ago just heard from them saying that the company will accept 60pounds for parking in a private parking space I was only dropping someone off as there was no where to park out the front as work being done I was only 5 or 10min wile the others help get them upstairs I didn't go upstairs as I have bad hips but they said I got to pay 60 pounds just got email from their solicitor also if they don't get the 60 it will go to 160 pounds but sill they want Money I told them when I appeal the ticket I had my disability badge on display but they said that the payment still stands apparently my badge was not on display according to them

Absolute crooks! This company started in October enforcing a no stopping area near the local gym I go to on a wider retail park. While granted I had not noticed the new signs I got caught out twice before someone informed me of the signs then the letters came through the post. I paid the 2 £60 fines but then they continued to send me letters saying I had not paid. I then received 2 more penalties which I am adamant they altered the dates and times as the photos were exactly the same as the others. I sent this info back to them and heard nothing more until yesterday when I received a email stating I owe them £170 due to unpaid fines. This is in the Leeds area and I don’t know how to go about sorting this as no one answers the phone. I am very tempted to fight this but as a working man with a young family I cannot afford to risk a CCJ against me. Extremely frustrated and this company should be investigated. I might try go to the land owner/management company of the retail park or even the council. The cost of the fine isn’t the issue it is the principle of the matter that annoys me more.

One of the worst and most unreasonable companies I have ever had to deal with. I parked my vehicle in manor park court off manor park way derby at early hours of a December 2022 morning. It was pitch black and took a photo of the private road showing how dark it was and no lights were provided. Furthermore, There were no sufficient lighting provided at the vicinity of where the signs were displayed. I left my vehicle and went to work at Derby hospital across the road. I got a parking ticket. I appealed based on no sufficient lighting provided, yet they responded saying I should have used my headlight but this isn’t my responsibility. They sent me an image a parking warden took of my vehicle and parking signs at clear daylight hours. Furthermore, they did not provide a response to my appeal until a few months later demanding minimum of £170. After numerous emails they proceeded to county court where at last minute they decided to withdraw the case when they actually banged their heads against the wall and woke up to reality. If you have a reasonable excuse then fight them as much as you can, don’t be bullied by their letters demanding extortionate payment.

I hope this review can help others in a similar situation to one I faced recently. My alleged offence took place during the day on November 30, 2023, between 15:40 pm and 6:00 pm. I received a fine for an alleged infringement in Abbey Walk Car Park, Selby, North Yorkshire during this time period, however, I was not present at the location during the specified hours. I was actually at home working. I did use the car park twice that day and the captured footage was me and my car, I accept that. However, I entered once for a few minutes and left, and then entered again hours later for an equally short time. VCS, however, have used the footage of me on the first and very last occasion, making it look like I was in the car park for many hours.

It has come to my attention that the ANPR system employed by these criminals, in capturing number plates operates on a first in, last out basis. This methodology, however, seems to disregard the possibility of citizens visiting a location multiple times in a single day. Consequently, I find myself having been falsely accused and fined due to what appears to be a flawed and what I would consider
fraudulent process.

I have appealed the fine through all channels offered, but each and every time it has been rebuffed as not sufficient and I found myself heading to a CCJ which I can ill afford to have on my credit file.

I have reluctantly paid the fine!!

Subsequently, I have now reached out to the North Yorkshire Police force and I urge anyone reading this to do the same, if you have had a similar experience. I am deeply concerned that this flawed process may be affecting a huge number of the general public who, like myself, are being wrongly fined due to the limitations of the ANPR system. If my suspicions are correct, this could potentially amount to a criminal practice, leading to the unjust imposition of fines on innocent individuals.

Vehicle Control Services and Excel Parking Services are sub human in the way they treat people and they are operating on a very thin line which I believe them to cross and lurch into malpractice. Please report them!

Being taken to court for turning round by a barrier outside the Hampton hotel whilst trying to find the collection point, outside of their no stopping zone. An obsurd situation. Although I will win in court against these bottom dwelling pond scum, it will take time and energy I can Ill afford at present. I've never felt an emotion like this where my blood is boiling with cortisol. These people are criminals and belong in jail. Vile con artists who will stop at nothing to get money out of innocent people.

Having been stuck on the seven Bridge for 3 hours because of high winds while taking my Grandson to get a flight to Bristol airport to see his mum for Christmas ,he had 4 minutes to spare before the gate closed he jumped out it took 5 seconds ! My wife desperately needed the toilet after being in the car for four hours and have a medical condition that causes her a Lot of pain ! i dropped her moved to a suitable place to wait we Therefore I incurred three Charge notices £60 each ! I believed that these were Extenuating circumstances but had my appeals denied but don't really understand why the drop down Menu refers to urgent stop for the toilet and medical conditions what a total waste Of time !
You can’t talk to a Person which makes
Me Think they know they are in the wrong and are to cowardice to speak to
People ! I hope the people that work there don't ever come across one
Of their family members who can ill Afford these payments its so
Upsetting. I have paid all
Of these fine one is currently pending and Im Hoping that they take it before Im Charged extra i have tried to
Sort it out but no way to do so

I am trying to appeal and I'm wondering if it is a scam or not? I was doing a pick up one evening (when it was dark) at Bristol airport - the traffic was bad so I arrived later than planned so pulled in to collect 3 passengers - then I get a letter charging me £100 - saying that it was my second letter - it was the first. I've tried to appeal but they said that I have to pay as the place I pulled in to was clearly marked - not at night it wasn't..... am so frustrated, it's such a lot of money...