Wonderful online service. Great products for Vegan, Vegetarians and all. Great communication with Tamsin on the phone who helped answer all my questions. Very kind and highly professional staff. Quick... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lovely online veggie store with a wide range of stock including items you don’t find elsewhere such as coconut apples. Prices were very competitive with the added bonus of no minimum order needed. Del... Se mer
Popped in, not sure what to try, bought some chocolate tiffin cakes and almond slices for a family gathering as they looked so lovely. They were both so delicious and went down a treat. Will defin... Se mer
I was looking for a unique gardener specific wrapping paper and found exactly what I was looking for at Vegicatessen - tomatoes on vines. Very high quality, easy to use to wrap my four presents for a... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Vegan and eco-friendly food and lifestyle store. Vegicatessen is growing to be a one-stop-shop for all of your favourite vegan delicacies and indulgences.
Kontaktuppgifter
Storbritannien
- vegicatessen.co.uk
4,5
Utmärkt
144 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Rubbish customer service
Out of the 6 tins of milk I ordered 4 of those were damaged
I called many times and no answer so I was forced to leave a message and I still had no reply back till this day I write my review
I sent an email with pictures and no reply
I love my products however the customer service was completely nonexistent
3 januari 2023
Sweet Treats and More
Popped in, not sure what to try, bought some chocolate tiffin cakes and almond slices for a family gathering as they looked so lovely.
They were both so delicious and went down a treat.
Will definitely be back for more of both as well as checking out the rest of the store
as had some really interesting savoury goods too.
27 januari 2023
Omdöme utan inbjudan
Brilliant!
Definitely reccomemd this company. Sells some great products which I am looking forward to try out. The delivery took a few weeks to come due to the postal strikes, however the staff were extremely helpful and communicative - thank you!
8 december 2022
3 weeks delivery and no promised advent calendar
3 weeks from order to delivery, a long time even with the postal strike and no promised advent calendar
17 december 2022
Svar från Vegicatessen
Hi Kerrie, unfortunately 3 weeks does seem to be the amount of time its taking for parcels to reach their destinations with Royal Mail at present. We've experienced the same in our shop. Its really frustrating but the service level they are providing at current is not something we have any control over. We have added a DPD option onto the website but they also are sadly experiencing significant delays.
Regarding the advent calendar promotion, you placed your order on the 26th November and the promotion ended on the 25th November, sorry you were disappointed. Please feel free to reach out to us directly in future, we pride ourselves on our high level of service - sadly the Royal Mail fiasco of the last 2 weeks has lead to us receiving our first bad reviews based on services that aren't being provided by us.
Do email us if you would like to discuss anything further hello@vegicatessen.co.uk
Best
Charlotte
Not even had my order yet !!!
Not even had my order yet !!!
Feel like I may have been scammed !
16 december 2022
I ordered the chocolate bombs and…
I ordered the chocolate bombs and chocolate selection box as presents, they look great! I can't comment on how they are as they are not for me but I'm sure my parents will love them. They were packaged really well too.
13 december 2022
Svar från Vegicatessen
Thank you for the lovely review Carrie. Have a lovely Christmas
Do not recommend...
Told me to wait 10 working days before they could claim it as lost.
I emailed again and I received a copy and pasted email telling me to wait 10 working days. so I don't think they read the emails, they just literally copy and paste the response that doesn't answer the question.
I understand there is strikes but I have received all of my other Royal Mail sent orders from companies that I ordered from after this. Even my order from the 7th of December (from another company) arrived today via Royal Mail.
I will update this if they do, (or don't), refund me.
At the moment I would not recommend this company.
12 december 2022
Svar från Vegicatessen
Hi Dee, as mentioned to you in my emails - We can only claim for a missing parcel when we reach a specific date (10 days on from the original due date of the order). We are a small business and cannot simply refund or replace every single order that Royal Mail have not delivered until we reach the date where we can claim for it. Whilst I understand your frustrations, we have given you all of the information that we can and have responded to every single email that you have sent us. We are a small family run business, a small team and we are working hard through all of this to do what we can.
If you have not received your parcel by close of play on the 14th then I will happily oblige and send you the refund on the 15th December.
Best
Charlotte
A great choice of vegan foods
A great choice of vegan foods. An excellent food hamper for my granddaughter and her partner.
10 december 2022
Svar från Vegicatessen
Hi Diane, I note you did contact us regarding your order. You placed the order on Saturday 26th November and we shipped this out Second Class on the following Monday the 28th November (as per our agreed service level). This is typically a 2-3 working day delivery service. We then had an email from you on Thursday 1st December chasing up the whereabouts of your order. Between Monday 28th and Thursday 1st December there had been two Royal Mail strikes which would have affected the delivery of your parcel. It's a busy delivery period and the strikes are impacting many deliveries at the moment. We unfortunately have the same information as you regarding the whereabouts of the order, royal mail second class is not a trackable service whilst in transit.
Please feel welcome to reject the parcel and we will issue a refund upon receipt of the goods.
Regards
Charlotte
Good communication
2 december 2022
A happy ending!!
Despite postal strike,parcel received,very happy with it.
Company could not have been more helpful throughout what must have been a very stressful time for them.
1 december 2022
Incredible food, fantastic service
The food here is always amazing, my partner and I come here frequently, so we asked if they could cater for my partners birthday. The platter that was made up was fantastic, with lovely drinks and cakes for after. In addition, I’ve recently been confined to a wheelchair, which I understand that not all places can accommodate, but the staff were great and made arrangements for me. Really went above and beyond, which I especially appreciated in my current condition.
27 november 2022
Omdöme utan inbjudan
Bought a vegan panettone
Bought a vegan panettone - beautifu! Lovely packaging prompt delivery
delicious pre- Christmas treat..
thankyou!
19 november 2022
Lovely vegan treats…
My lovely vegan treats were easy to order, quick to arrive, and delicious to eat!
22 november 2022
My order was delivered promptly and was…
My order was delivered promptly and was well packaged.
The marshmallows were dated pre Xmas but a replacement was offered immediately.
I can highly recommend the marshmallows…..delicious!
18 november 2022
Svar från Vegicatessen
Hi Nicola, I'm really sorry you were disappointed with the marshmallows - this was an error on our part regarding the dates. Could I kindly ask you to contact us at hello@vegicatessen.co.uk and we will send you out some more.
Best
Charlotte
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