Excellent Malaysian customer service. Assistance provided by Isabelle via Whatsapp make me feel like at kampung :) helpful recommendations of kuih lapis sarawak intended as gifts for local British f... Se mer
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Det här tycker kunderna
Order #10757. James Lim (Pasar Mart CEO) contacted me personally and left messages via my mobile hp to rectifiy the issue I have raised. The issue was further rectified and resolved amicably via... Se mer
Absolutely 5 star customer services. I’ve ordered some items and unfortunately it’s gone missing by Royal Mail, I contacted Pasar mart and they sent me again immediately with a small gift, but thank... Se mer
1 st class customer service. Even this time due to the war been waiting for 1month but they always update me .
Företagsinformation
Skrivet av företaget
Pasar Mart UK is an official UK distributor for well-known Malaysian brands including Che Nor, Eu Yan Sang, Mee Life, Kinohimitsu, MyKuali and many more — with over 250 authentic Malaysian products and counting, imported directly from Malaysia. What began as one Malaysian student packing orders during lockdown has grown into a full import-licensed business supplying households, restaurants, cafés, Asian grocers, and Malaysian societies across the UK and EU. We restock weekly, ship directly from Malaysia, and dispatch from our UK warehouse with fast tracked delivery. From sambal, noodles, kopi and kuih to frozen meals, health supplements, Raya & CNY exclusives and viral Malaysian snacks, our mission has never changed, to make it easy for Malaysians abroad (and anyone who loves Malaysian food) to enjoy the real flavours of home, without compromise. Pasar Mart UK isn’t just a simple store, it’s the bridge between Malaysia and every Malaysian living overseas, built with pride, community, and a love for good food.
Kontaktuppgifter
Storbritannien
- pasarmartuk.com
4,6
Utmärkt
80 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
1 st class customer service
1 st class customer service. Even this time due to the war been waiting for 1month but they always update me .
16 april 2026
Omdöme utan inbjudan
Excellent Malaysian customer service
Excellent Malaysian customer service. Assistance provided by Isabelle via Whatsapp make me feel like at kampung :) helpful recommendations of kuih lapis sarawak intended as gifts for local British friends. Items ordered were posted out soonest as they restocked.
Got laksa pes too! Looks like they have quite big range of products. Will definitely consider purchasing from Pasar Mart UK again :)
16 april 2026
Omdöme utan inbjudan
Customer service is excellent
Customer service is excellent, they always help me with my order! definitely will reorder soon and I truely recommend this website to every Malaysian.
14 april 2026
Omdöme utan inbjudan
Order #10757.
Order #10757.
James Lim (Pasar Mart CEO) contacted me personally and left messages via my mobile hp to rectifiy the issue I have raised. The issue was further rectified and resolved amicably via Whtsapp by Pasar Mart employee named Isabelle. Refund issued.
Pasar Mart - please stop asking me to provide more information on the issue I have raised. Please check directly with your CEO James Lim.
24 mars 2026
Omdöme utan inbjudan
Excellent service
Excellent service! We ordered Yee Sang for our CNY Dinner and they arrived in perfect condition!
15 mars 2026
Omdöme utan inbjudan
Absolutely 5 star customer services
Absolutely 5 star customer services. I’ve ordered some items and unfortunately it’s gone missing by Royal Mail,
I contacted Pasar mart and they sent me again immediately with a small gift, but thank you James and Ivan for your great effort. I will definitely order again.
21 februari 2026
Omdöme utan inbjudan
Pleasantly Surprised by the Efficiency…
Pleasantly Surprised by the Efficiency of the staff and Quality of the items offered. Ordered the Tiger Hong Peah's alongside the Yee Sang and It was pure nostalgia!!
Will definitely reorder again!
25 februari 2026
Omdöme utan inbjudan
Good Customer Service
Had a bit of issues, but the customer service was very good and very generous. They even gave me some free snacks
24 februari 2026
Omdöme utan inbjudan
They are slow!
The customer service is awful. They messed up my order, but it took ages for them to respond, and I still haven’t received my refund. The whole experience felt like a scam, and I definitely would not recommend ordering anything from them.
updates.
They finally refunded me one order after two weeks and sent the other order to me while I don't need it anymore. The person said they were on a holiday leave so they couldn't reply me. However, if customer messages go unanswered simply because a staff member is on leave, that reflects a lack of responsibility in their customer support process. They should hire more people or the manager should find a way to cover the works when a staff are off. This problem still deserves a 1-star review of weak management of this company.
updates
The company response underneath tried to gaslight the whole thing to make it sounds like my faults. The truth is, I messaged them on WhatsApp about the wrong order, and their staff replied that they would cancel the order on 10/2/2026. However, they still dispatched the order on 13/2/2026, which is entirely their management problem.
Both orders were placed on 10/2/2026, but they sent out the wrong one and didn’t send the correct one until two weeks later. It’s clear that they messed this up. What’s worse is that they tried to flag this review to have it taken down instead of admitting their mistake. They probably have so many good reviews because they try to take down negative ones.
I had to show Trustpilot the chat history to prove that this is a valid review.
25 februari 2026
Omdöme utan inbjudan
Svar från Pasar Mart UK
Hi Huang Arthur,
We acknowledge your review and we’re sorry this experience did not meet expectations.
To be clear, we have never said this situation was your fault. We have accepted responsibility for resolving it, and we did so by taking action rather than arguing. We also gave you every opportunity to speak with us privately and reach a resolution before replying publicly, so please read our response carefully.
To clarify the full sequence of events, you initially placed a £10 order to the wrong address, which we still dispatched. You then placed a second order to the correct address, which was also sent, but that parcel did not arrive due to Royal Mail delays during the Chinese New Year peak period.
During CNY we processed over 11,000 orders. Across this platform and our other sales channels, the vast majority of customers received their orders and shared positive experiences, which do not reflect the experience you are describing here. This also appears to be your only review on Trustpilot, and it was clear you were intent on leaving negative feedback across multiple platforms while being concerned about receiving the £10 refund. Flagging a review for moderation is a standard Trustpilot process and does not automatically remove reviews. Trustpilot is also not a live chat platform and should not be treated as one once an issue has already been resolved.
However, the main point is this: calling a business a “scam” is a very serious allegation. You may not be satisfied with the service, and we accept criticism of our response times during peak periods, but we strongly reject false accusations. That is why we are replying with the full picture.
At the same time, one of our customer service staff was unexpectedly hospitalised, not on holiday leave as stated. This was outside of our control and did impact response times during an extremely high-volume period.
The refund for the affected order has been completed, and an additional parcel was sent in good faith before Royal Mail confirmed the loss. We did everything possible to resolve your issue, despite the operational pressures during CNY.
We also want to be transparent that we have no intention of removing genuine negative reviews, which is why you will occasionally see two or three critical reviews among thousands of positive ones. Constructive feedback is welcome. False claims calling us a scam are not.
We accept the criticism regarding coverage and management during peak periods and have taken this feedback onboard. As a business aiming to be the best Malaysian food company in the UK, we are grateful to the many customers who have supported us and helped us grow to where we are today.
We will continue striving to ensure every customer receives the best service possible, no matter how tough it gets on our end. For transparency, customers are welcome to see our packing process and the team behind it on our social media channels.
Happy Chinese New Year from Pasar Mart UK and we always will strive to be the best Malaysian Food store in the UK.
amazing service & so helpful
the team was incredibly helpful and responsive. my parcel was quite urgent and they managed to arrange everything quickly. amazing service and such a caring team. thank you again for going the extra mile, truly appreciated, especially during the festive season! they also have such a good variety of malaysian snacks and groceries, which makes it extra special for those of us who are far from home. it honestly feels like a little taste of home in the uk 🥹🇲🇾
14 februari 2026
Omdöme utan inbjudan
Great customer service
Great customer service. Sent a replacement when my first order was lost in the post and Clifford kept in touch and kept me up to date. Highly recommend Pasar Mart!
6 februari 2026
Omdöme utan inbjudan
Very great customer service.
21 januari 2026
Omdöme utan inbjudan
Very good customer service and prompt…
Very good customer service and prompt response. And I love the Malaysian pastes like rojak paste. My friend likes the Oriental kopi powder and kaya. Hope they will get more products from Oriental like kopi powder in durian flavor🤭
31 december 2025
Omdöme utan inbjudan
Svar från Pasar Mart UK
Thank you so much for your kind words. We’re really happy to hear you enjoyed the service and that the Malaysian pastes brought a bit of home to you. The rojak paste is definitely a favourite here too.
So glad your friend liked the Oriental kopi powder and kaya. Durian kopi sounds very power, we love that idea 🤭 we’ll definitely keep it in mind and see what we can do with Oriental in future.
Really appreciate you taking the time to leave this review. Terima kasih banyak and hope to serve you again soon.
Best regards,
Pasar Mart UK
Excellent
Clifford and team are really helpful with the order and willing to swap with items that are out of stock.
1 januari 2026
Omdöme utan inbjudan
Svar från Pasar Mart UK
Thank you so much for the kind feedback. We’re really glad to hear Clifford and the team were able to help and sort out the swaps smoothly when items were out of stock. We always want to make sure you still get something you’re happy with.
Really appreciate you taking the time to leave this review and support us. Hope to serve you again soon!
Best regards,
Pasar Mart UK
Excellent product quality and customer service!
Quality of food stuff I bought from them was excellent and so was the service! I experienced some problems with delivery, but their customer service sorted things out for me and even arranged a prompt replacement! Am very thankful and grateful for their swift action and kind understanding!
29 december 2025
Omdöme utan inbjudan
Svar från Pasar Mart UK
Thank you so much for the lovely review. We’re really happy to hear you enjoyed the quality of the food and that the service met your expectations too. Sorry again about the delivery issue, but we’re glad our team was able to sort it out quickly and get a replacement arranged for you.
Your kind words truly mean a lot to us and we really appreciate your understanding and support. Hope to serve you again very soon.
Best regards,
Pasar Mart UK
Quick response …
I noticed that my order had not arrived in time for Christmas, so I contacted the company via text message. They responded promptly and arranged a replacement order with 24-hour tracked delivery, allowing me to receive it in time. I was very pleased with the quick response and excellent after-sales service. I would happily shop with them again.
22 december 2025
Omdöme utan inbjudan
Svar från Pasar Mart UK
Thank you so much for sharing this. We’re really glad you reached out and that we could step in quickly to sort things out. Making sure you still received your order in time was important to us, especially around Christmas.
We’re happy to hear the replacement and 24 hour tracked delivery did the trick, and that you were pleased with the after sales support. Really appreciate your understanding and kind words, and we’d love to serve you again anytime.
Quick service and responsive
Great servic. Slight issue with order (can be expected during busy periods like Christmas) but seller was responsive and was resolved quickly.
Look forward to shopping here again in the future.
12 december 2025
Omdöme utan inbjudan
⭐️⭐️⭐️⭐️⭐️ Excellent service — thank you James!
The issue with my recent orders has now been fully sorted. James personally called me and resolved everything quickly and professionally. I’ve been happily doing business with Pasar Mart UK since 2024, and I really appreciate the service.
Apologies for my earlier quick judgement — thank you again, James!
8 december 2025
Omdöme utan inbjudan
Svar från Pasar Mart UK
Thank you so much for your kind and understanding review. We really appreciate your patience during the busy Christmas period and we’re glad we could resolve the issue quickly for you.
It means a lot to hear you’re happy with the service, and we truly look forward to serving you again in the future.
Best regards,
Pasar Mart UK
The best online store experience
There’s something about them that feels personal, they have the best packaging, they listen to customers and most importantly they provide nostalgic food that I’ve been craving for years
1 november 2025
Omdöme utan inbjudan
Svar från Pasar Mart UK
Hi there,
Thank you so much for the update and for giving us the chance to sort things out. We’re really glad everything has now been resolved and that James was able to speak with you directly and get it sorted quickly.
We truly appreciate your support since 2024 and your kind understanding. No worries at all, these things happen, and we’re always here to help. Thank you again for sticking with us and for the lovely words.
Best regards,
Pasar Mart UK
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