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I bought a Varla Pegasus for my grandson. I have my own Eagle One for two years now and it is fantastic. I ride it almost every day. The reason I stayed with Varla is the strong build of their scooters, and of course their customer service. They have not let me down. Sylvia is fantastic, and I have dealt with her on several occasions. Extremely professional and accommodating. Unfortunately the Pegasus arrived with a defective battery…... these things happen, but it is how the company deals with the issue that is important. I emailed Sylvia right away and the first thing she wrote to me, was “not to worry.” I can’t emphasize enough how reassuring it is to hear that after you have a problem. Sylvia arranged for pick up and they shipped me a new one as soon as they got confirmation that the old one was on its way back. When you’re shopping for a new scooter, it is important to know the company you’re dealing with. I highly recommend Varla, and their customer service is second to none.

Very good service. 👏

Freya and TrustPilot have excellent customer service! I could not find a kickstand for the Varla Eagle 1, as they make room for the Varla Eagle 1 Pro. I sent a message through TrustPilot as a last resort, and later that day received a link for the item in my email that I could pay directly. This is after searching on my own through various websites and thinking I would never find it. Top-notch service and I appreciate it. Thank you you, Freya!

Absolutely amazing company, great scooter
And warranty is amazing. Had a few issues and they shipped them right to me after a year. Highly recommend

UPDATED 4/5/25

Very very very trim electronic scooter for what's out there and the price for the quality of machine your advertising for yourself and of course the company that you purchased from in a sense.... But beautiful machine I ride street bikes also and this is a good transition I'd say...
Only thing I do have the pneumatic bigger well option but still got a flat with in I'd say feb18 to now April 5 just like a week ago I got a puncture ..(I do live in Philadelphia city of broken glass.:, cough.....cough....I mean brotherly love)

El equipo llegó a tiempo pero varias pertes llegaron con rayones considerables por problemas de empaque

I decided to purchase a VARLA Eagle One V2.0. Unfortunately the first one arrived damaged in shipping and it would not turn on. Via email I contacted VARLA and after following simple protocols they arranged for a pick up of
the damaged scooter and sent a brand new replacement. I communicated with
Sylvia who always was responsive and helpful. She is very professional, friendly, and pleasant to deal with. She always recognized me on a personal level. I never got a feeling of just being another nameless customer. Sylvia thank you for treating me so well.
David H

I purchased two units. After getting one, I had to call to remind them that I ordered two. They solved the issue and sent the second unit. No issues otherwise. Thanks!

They have good after-sales service. They offer affordable prices on their scooters.

I found Varla through a friend, I was a little skeptical about buying it because of the reviews. I took the chance and bought one with an accessory. The scooter arrived but the accessory didn’t, so I wrote an email and got connected to Sylvia. She was very helpful, but unfortunately told me that the accessory I ordered wasn’t in stock and wouldn’t not be restocked. I was pretty disappointed that they took my money but never notified me about the out of stock product. Sylvia offered many solutions to my problem, and offered me a refund with a free gift. Overall I had a pretty good experience with the scooter and the company so far. I would recommend them to anyone looking to buy an electric scooter.

Had some issues with the scooter being shipped within the expected time frame, so I reached out to customer support and Sylvia was able to help me out with speeding up the process. I’m so excited to get to riding!

Great customer service, Sylvia was wonderful and managed to get us a spare part from Asia as we are located in Australia and couldnt source the spare part there. quick delivery too

No muss, No Fuss. There wasn't anything to go wrong, so they couldn't really show off how they would respond to a problem.

It's a good scooter company but had an issue when I first got my scooter out of the box. I aired up the tires. I noticed the front tire went flat when I got to work. So I ran through some soapy water to check any holes but there weren't any. So I was thinking 🤔 maybe the company put the seal on wrong so I bought new ones to replace them. But overall I was emailing Sylvia the customer service department (CSD). And she was a great person, very responsive and respectful! 😊

Got the Varla Eagle 2.0, amazing quality, very solid and well built.

Had some issues with one of the controllers, but I contacted support and they were able to help me with no issues, and sent me a replacement. All thanks to Sylvia from the support team for the help and great communications.

Highly recommended!

I have contacted Varla Customer Support recently for two issues, I needed a new tire and before that I needed a new charging port. Both times the company responded promptly and were able to get me what I needed. Thanks Freya!

Firstly, with no update info, the delivery was delayed almost a month. Secondly, FedEx, contrary to popular opinion, made the delivery point virtually inaccessible—they will not store given the lithium battery and the scooter was bandied around to different locations. I requested the scooter be returned—I have yet to receive a follow-up with this company nor a credit for the scooter. Friends, find a different scooter with a reliable company that cares about your dollars. It sure ain’t this one.

I haven't received my rotors. My autistic child depends on this. Where are the brake rotors???

The worst build scooter ever eagle one real dump never will touch again. Complete overall junk battery failure after two years.
Company will not replace . Lousy customer service Company does not stand behind there shitty product .