dont order from them, so...i have ordered a a vape tank, was waiting for delivery for three days, on forth day i have receive an email that my order is cancelled and i will receive an refund, why they... Se mer
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Det här tycker kunderna
Edited** Since placing this review i had a phone call from the company who were happy to exchange the faulty vapes. Customer service, although a little slow to respond, was good and the issue w... Se mer
Företaget har svarat
Very easy to find the exact e-cigs that I needed. I was a little cautious at first due to some negative reviews but they mainly complained about non-working devices or burning devices (burning is usua... Se mer
Företaget har svarat
I ordered and paid via bank transfer and I hadn’t seen the payment had been rejected by my bank. I’d tried to contact via email and Facebook and the messages bounced as I think there is a technical d... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Vape fast UK’s largest online vape eliquid store and supplier of disposables devices, vape kits, vape pods, vape tanks and replacement coils. Our mission is to supply you with the simplest quality e-liquids and vape hardware at the simplest possible prices. OUR STORY Vape Fast opened Vape Superstore’s doors (online and in Manchester) back in 2016. Originally created to be a specialist vape shop that brought legitimate product choices and better quality to vapers, we’ve since expanded to supply the foremost comprehensive range of products within the UK. By trading online and on the main street our aim was to be an accessible resource for people that wish to try before they buy also as catering to those too far to go to a store . Since then, Vape Superstore has grown considerably. In 2018 we also released our first e-liquid range, exclusive to our stores and website
Kontaktuppgifter
17 THE ROCK , bl9 0jp, bury, Storbritannien
- 744 842 3393
- help@vapefast.co.uk
- vapefast.co.uk
Moderately satisfactory
I ordered aroma king tornado several times out of 20 pieces there were three that tasted burnt instead of the original taste and one didn't work at all
22 december 2022
Still waiting for item after paying…
Still waiting for item after paying extra for next day delivery. Overdue now by 3 days. Appalling
11 december 2022
Svar från vapefast.co.uk
I am sorry the weather in your area is beyond our control:
"Your parcel has been delayed due to severe weather in your area."
Sincerely,
Been using this site for a while now
Been using this site for a while now. Placed an order and received no notification about the order being dispatched etc
Sent emails and called and have had no response
The order was placed on 7th of December
10 december 2022
Svar från vapefast.co.uk
I am sorry your order had been duly delivered within time frame:
Your parcel has been delivered and received by BOYLE at 14:02 on Sun 04 Dec 2022
All emails and sms notifications were send to you.
Please make sure to provide your correct email address at check out to ensure all notification being send to you.
*Update*: There is no order placed with us on 7th December 2022
Excellent communication and rapid…
Excellent communication and rapid delivery- The customer service is exceptionally good. Whenever I have needed advice on a product or there is an issue with the stock availability, they are so good at dealing with any query swiftly and efficiently. I would never use any other website. Keep up the good work 👍
7 december 2022
Svar från vapefast.co.uk
Thank you for taking your precious time to leave us your kind review. We are glad to hear that you had a promising experience with us 😊
we hope to deal with you soon.
Sincerely,
Svar från vapefast.co.uk
I am sorry for the delayed delivery of your order, due to rush of deliveries at this time of year deliveries are delayed which is beyond our control.
Sincerely,
Svar från vapefast.co.uk
Thank you for taking your precious time to leave us your kind review. We are glad to know that 😊
Sincerely,
Didnt have what i ordered in stock
Didnt have what i ordered in stock. I received a phine call and spoke to a lovely represenrative who sent out some great replacements. Would highly reccomend
29 november 2022
Svar från vapefast.co.uk
Thank you for taking your precious time to leave us your review. We appreciate your kind recommendation 😊 We are glad you were properly assisted and had satisfactory items being shipped to you.
Sincerely,
NOT CUSTOMER FOCUSED - Buy from others there are lots!
I ordered two vapes that are from the brand ELUX. Instead I was sent two times aroma king for gummy bear. A decent business would have covered the cost of postage for making an error.
Instead, I was condescendingly and erroneously told in an email that "they are the same. I can certainly tell you they are NOT the same. They taste and hit differently so no. Thanks for informing me that you do not get high on your own supply but nonetheless...
In Consumer Bill of Rights, if someone gets something wrong they must restore the customer's original purchase or refund. I even offered to send back via recorded and despite a tracking number, the business states they did not receive it at all and will not send me what I actually purchased.
VapeFast have forever lost my custom and I will ensure that the other businesses are not registered to this Company number 12483086. It seems as though they are trading under a company that has been dissolved so I could not find anything more and the business premise is not registered to a business selling vapes either.
I usually order like 4 per month for various people. So by refusing to assist with about £20 margin they will lose £100s in margin.
12 september 2022
Svar från vapefast.co.uk
Hello,
I am sorry to hear that, if you have ordered with us kindly share your detailed concern at help@vapefast.co.uk with all the relevant details so our team can check your concern.
We look forward to hear back from you.
I ordered the limited edition ElfBar…
I ordered the limited edition ElfBar and they sent me the normal version and when I emailed them they said the limited edition out of stock so they sent me the same flavour instead of just refunding me the money.
Never going to trust them again on any product.
Their team never called or emailed back to address the problem like they mentioned below.
7 oktober 2022
Svar från vapefast.co.uk
I am sorry to hear that, our team will call you to address your concern, please respond
Thank you.
I an a regular customer but this last…
I an a regular customer but this last order was terrible. Firstly, came late. Secondly, i had to call twice as they had missing items (always the case). Thirdly, usually they swap or give refund but this time just chose their own alternatives - which is a no no!! I got some flavours which are too harsh and not my taste!
2 september 2022
Svar från vapefast.co.uk
Hello Mr. Adil,
Please accept our sincere apologies for this, your order was shipped from us on time. Our team called you and as advised by you we ship the flavours.
Never again
My delivery has so far been scheduled for 3 different time slots all of which were cancelled after the advised time by the courier. I have now changed to a collection from a local agent and hope to get my goods in the near future. No doubt I will not be refunded by the courier. I will not be purchasing from this company again as they use a totally unreliable courier service.
Update. I finally collected the parcel and discovered the items are incorrect. I have been in touch with the seller and will update this review once the issue has been resolved. I must add that the person I spoke to was very helpful and now we wait....
Update… they did not have the item I ordered but gave an immediate full refund.
2 oktober 2022
Svar från vapefast.co.uk
Hello Ba,
I am sorry to hear about your trouble, your issue was never shared with us. Can you please share details with us help@vapefast.co.uk and our team will further address you with your concern.
Sincerely
Paid for next day delivery contacted…
Paid for next day delivery contacted them the following day to be told some of the items were out of stock so partial refund and delivered the following day but still charged me for next day delivery
29 september 2022
Svar från vapefast.co.uk
Hello,
Sorry to hear about your trouble, your order was shipped and delivered on time, please have a look or visit this link https://vapefast.co.uk/shipping-and-delivery/
For any query feel free to contact us help@vapefast.co.uk
Sincerely
Great business.
Really helpful customer service.
Happy with the Quality products and delivery time.
Will be using vapefast from now on.
5 star business.
13 september 2022
Omdöme utan inbjudan
Svar från vapefast.co.uk
Thank you for leaving us review.
We are happy to know that you are satisfied with our services over all and we hope to deal with you soon.
Sincerely
Svar från vapefast.co.uk
I am sorry your order was delivered next day and there was no issue communicated to us.
Your parcel has been delivered and received by L B**L at 13:34 on Thu 01 Sep 2022(This tracking had already been shared with you along with proof of delivery)
If you still have any concern feel free to let us know at help@vapefast.co.uk
Very good service
1 september 2022
Svar från vapefast.co.uk
Thank you for leaving us review.
We are happy to know that you are satisfied with our services over all.
Sincerely
Ok 👍
Checked statement order was actually partially refunded £16.99 and there was me thinking it hadn’t been so all is now resolved.
Good prices and reasonable service I think the issue I had with something I ordered not being in stock was hopefully a one off but it was a bit of a hassle.
27 augusti 2022
Svar från vapefast.co.uk
Hello,
Sorry for the trouble this has caused you and we are glad that your are aware that your issue was resolved.
For any concern you can contact us at help@vapefast.co.uk and we will always be glad to answer any of your query.
Sincerly,
Have not received my item I left my…
Have not received my item I left my porch open for them to put my parcel in and they could have gone to my neighbouri have had no issues with other deliveries so I now have to go to pick up my parcel from there depot so very dissapointed
7 september 2022
Svar från vapefast.co.uk
Hello,
The delivery service is tracked and updated are shared with you as it travels to you. You can give those instructions to the delivery people so they can deliver as advised by yourself.
We apologies for any inconvenience this has caused you.
Svar från vapefast.co.uk
Thank you for leaving us review.
We are happy to know that you are satisfied with our services over all.
Sincerely
Super fast delivery was very impressed…
Super fast delivery was very impressed ordered on Sunday came on Monday
29 augusti 2022
Svar från vapefast.co.uk
Thank you for leaving us review.
At Vape Fast we are working hard to ensure that you have your items with you as soon as possible.
Sincerely
Tasteless
ordered 2 geek bars however both of them were tasteless, first one seemed empty and second was the same, no flavour and no taste at all.
3 september 2022
Svar från vapefast.co.uk
Hello,
We are sorry to hear that, can you please share your concern with all the details at help@vapefast.co.uk and our team will do the best to address your concern.
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