Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

dont order from them, so...i have ordered a a vape tank, was waiting for delivery for three days, on forth day i have receive an email that my order is cancelled and i will receive an refund, why they... Se mer

Betygsatt 4 av 5 stjärnor

Edited** Since placing this review i had a phone call from the company who were happy to exchange the faulty vapes. Customer service, although a little slow to respond, was good and the issue w... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Very easy to find the exact e-cigs that I needed. I was a little cautious at first due to some negative reviews but they mainly complained about non-working devices or burning devices (burning is usua... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I ordered and paid via bank transfer and I hadn’t seen the payment had been rejected by my bank. I’d tried to contact via email and Facebook and the messages bounced as I think there is a technical d... Se mer

Företaget har svarat

Företagsinformation

  1. E-cigarettaffär
  2. Batterier
  3. E-cigarettbutik
  4. Online-marknadsplats
  5. Tobakshandel

Skrivet av företaget

Vape fast UK’s largest online vape eliquid store and supplier of disposables devices, vape kits, vape pods, vape tanks and replacement coils. Our mission is to supply you with the simplest quality e-liquids and vape hardware at the simplest possible prices. OUR STORY Vape Fast opened Vape Superstore’s doors (online and in Manchester) back in 2016. Originally created to be a specialist vape shop that brought legitimate product choices and better quality to vapers, we’ve since expanded to supply the foremost comprehensive range of products within the UK. By trading online and on the main street our aim was to be an accessible resource for people that wish to try before they buy also as catering to those too far to go to a store . Since then, Vape Superstore has grown considerably. In 2018 we also released our first e-liquid range, exclusive to our stores and website


Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

145 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great customer service and fast…

Great customer service and fast delivery. Will be ordering again

3 maj 2023
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

Thank you for your kind review, we appreciate your time for leaving us review.
For any help please feel free to email us at help@vapefast.co.uk

Betygsatt 1 av 5 stjärnor

This is the worst firm to deal with 1…

This is the worst firm to deal with 1 delivery I had 1 vape was a duff emailed them no response 2 time delivery took 4 days I payed next day delivery choose someone else don't order from hear

2 maj 2023
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

Sorry to hear that we had no email from you. You can always emails us at help@vapefast.co.uk and our team will resolve your query.

Betygsatt 5 av 5 stjärnor

[Order #67120] (19/04/2023)

[Order #67120] (19/04/2023)
after receiving a response, I await further updates from the courier

09/05/2023
order has arrived

20 april 2023
Omdöme utan inbjudan
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

Hello There,
We had no email from your, whereas tracking had already been shared in your account. As mentioned it takes 10 to 14 working days.
As per your tracking update:
Your parcel is currently with the customs authorities and is being assessed for import duties and local taxes. These will be notified to the addressee and usually need to be paid prior to the parcel being delivered.
So pay the duty and have your package.
For any help please feel free to email us at help@vapefast.co.uk

Betygsatt 5 av 5 stjärnor

Good company

Great price for these. Postage is the only let down. Super fast delivery. Would use again

27 april 2023
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

Thank you for your kind review, we appreciate your time for leaving us review.
For any help please feel free to email us at help@vapefast.co.uk

Betygsatt 1 av 5 stjärnor

Ordered with next day delivery service…

Ordered with next day delivery service on Wednesday night, I knew I’d missed the cut off for Thursday but was happy to wait for delivery on Friday. No delivery update until Sunday night and ignored my emails until then…. Hopefully will arrive soon. I would consider changing your name because the service is far from it.

12 april 2023
Omdöme utan inbjudan
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

I am sorry to hear that we had no communication. You can always write to us at help@vapefast.co.uk and we will be happy to help.

Betygsatt 5 av 5 stjärnor

Lovely product

Lovely product. Delivered promptly.

2 april 2023
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

Thank you for your kind review, we appreciate your time for leaving us review.
For any help please feel free to email us at help@vapefast.co.uk

Betygsatt 5 av 5 stjärnor

Really good customer service

The delivery was delayed due to a technical issue on the website but once I contacted customer service they were amazing at sorting the problem out and getting the delivery out to me as quickly as possible and also kept me updated and sent me a pic of the parcel info so i highly recommend this website and would definitely order from here again!!

2 april 2023
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

Thank you for your kind review, we appreciate your time for leaving us review. We hope to deal with you soon.
For any help please feel free to email us at help@vapefast.co.uk

Betygsatt 5 av 5 stjärnor

Roy is very good at customer service

Roy is very good at customer service, thank you Mr Roy

30 mars 2023
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

Thank you for your kind review, we appreciate your time for leaving us review.
For any help please feel free to email us at help@vapefast.co.uk

Betygsatt 1 av 5 stjärnor

Over half empty Aroma King 10k.. zero response from the seller.

I received an Aroma King 10k and literally over half of it was missing. I flagged it up with the company and sent pictures and no response. Won;t be using these people again and strongly advise you give these people a wide birth!!!

4 april 2023
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

hello There,
I am sorry there had been no communication from your end whatsoever till date. I don't know who are you sending mails?
For any help please feel free to email us at help@vapefast.co.uk

Betygsatt 1 av 5 stjärnor

When I ordered 3 x 10,000 disposable…

When I ordered 3 x 10,000 disposable vapes for £32.99 I expect to receive 3 unfortunately only 1 arrived which was leaking inside the oackaging and although sending numerous emails asking for an explanation or a refund I am still waiting for a response ! I would not recommend using Vapefast as the thing they did fast was take your cash 💩💩💩

4 april 2023
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

hello There,
I am sorry there had been no communication from your end whatsoever till date. I don't know who are you sending mails?
And you were fast to put bad comment here.
For any help please feel free to email us at help@vapefast.co.uk

Betygsatt 1 av 5 stjärnor

Paid for next day delivery & the vape…

Paid for next day delivery & the vape pen never arrived. Still waiting!!! Have sent an email to the company to request a refund on the postage & for a new vape pen to be sent out.
Disappointing

2 april 2023
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

As per tracking in your order the order was made on 3rd and the delivery was made on 4th. (Your parcel has been delivered and received by LIZ).
This is really bad and manipulative feedback.

Betygsatt 5 av 5 stjärnor

Smok 25

As described , good price many thanks

2 april 2023
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

Thank you for your kind review, we appreciate your time for leaving us review.
For any help please feel free to email us at help@vapefast.co.uk

Betygsatt 5 av 5 stjärnor
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

Thank you for your kind review, we appreciate your time for leaving us review.
For any help please feel free to email us at help@vapefast.co.uk

Betygsatt 1 av 5 stjärnor

I have not received my order

I have not received my order. If u could find out what has gone wrong I would appreciate it.

2 april 2023
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

As per tracking details in your order:
Your parcel has been delivered and received by KWN at 13:14 on Tue 04 Apr 2023
For any help please feel free to email us at help@vapefast.co.uk

Betygsatt 5 av 5 stjärnor

Very happy

Had a small issue with shipping but received a call and issue was quickly sorted out and items were delivered with some free items as compensation so I'm happy to place another order in the future 👍

1 april 2023
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

Thank you for your kind review, we appreciate your time for leaving us review. We are glad our team resolved this promptly for you.
For any help please feel free to email us at help@vapefast.co.uk

Betygsatt 1 av 5 stjärnor

Sent wrong size item

Sent wrong size item. No reply’s on emails. I’m really upset by this!!!!!

28 mars 2023
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

I am sorry we had no email from you nor any correspondence in this regard.
For any help please feel free to email us at help@vapefast.co.uk

Betygsatt 5 av 5 stjärnor

Reliable, safe and quick.

Very easy to find the exact e-cigs that I needed. I was a little cautious at first due to some negative reviews but they mainly complained about non-working devices or burning devices (burning is usually user-error with disposables). I placed my order at 8PM and the next day it was shipped. I was expecting my order to arrive on the following Monday. However, it arrived on the Saturday - 2 days after ordering. That's great! Devices are exactly what I ordered and I will absolutely order again from here.

30 mars 2023
Omdöme utan inbjudan
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

Thank you for your kind review, we appreciate your time for leaving us review.
For any help please feel free to email us at help@vapefast.co.uk

Betygsatt 5 av 5 stjärnor

smooth transaction

smooth transaction, easy website.

27 mars 2023
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

Thank you for your kind review, we appreciate your time for leaving us review.
For any help please feel free to email us at help@vapefast.co.uk

Betygsatt 5 av 5 stjärnor

Excellent customer service

Great shop, friendly staff and fast postage, I received 2 Aroma King vapes however they both failed within 4 days one had the light continuous glowing and wouldn't switch off, only intermittently worked to produce vapor and continually drained the battery and the other wouldn't produce any vapor however the lights worked correctly. The store called me and were extremely helpful and replaced them so I would highly recommend using these guys and I'll be making future purchases from them in the future! Excellent service 👍🏼

27 mars 2023
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

Thank you for your kind review, we appreciate your time for leaving us review. We are glad our team resolved this promptly for you.
For any help please feel free to email us at help@vapefast.co.uk

Betygsatt 5 av 5 stjärnor

I had ordered 2nd time

I had ordered 2nd time. I got my delivery next day very quick delivery and customer service is good. Keep it up flavors are good highly recommend. 💯💯💯💯

17 mars 2023
Omdöme utan inbjudan
Logotyp för vapefast.co.uk

Svar från vapefast.co.uk

Thank you for taking your precious time to leave us your kind review. We are glad to hear that you had a promising experience with us 😊
we hope to deal with you soon.
Sincerely,

Detta är Trustpilot

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