you are very fast and efficient, always lots of choice, and delivery is excellent. I wish there was some way of selecting a second choice of flavours in case the first choice are out of stock, it wou... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Vape360 are brilliant, Evri never delivered my order, still jot had an apology, however that was very much NOT the case when I contacted Vape360, on a Sunday too, the customer service was excellent... Se mer
Never any problems ordering what i want theres always alternatives if items are out of stock. Huge selection of products to choose from and great prices. A+++++++++++
Ordering was straight forward tho its hard to navigate account and wanting to look at points and how to spend them, i find sometimes i put stuff in a basket and log into account only for things not to... Se mer
Företagsinformation
Skrivet av företaget
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Kontaktuppgifter
3 Sagar St, M8 8EU, Manchester, Storbritannien
- 01615649336
- contact@thevape360.com
- vape360.co.uk
4,4
Utmärkt
339 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 42 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good company!
I have used this company many times, good quality products, fast delivery and always very helpful. Recommend to all.
25 november 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Waranty is a scam
I bought Smok Vape Mod, after couple of weeks mog stopped working at all. I contact shop for waranty support. They said that i should find some local shop myself and that maybe they fix it. After i asked what about my waranty they said its only for UK. Ive been just scammed.
14 november 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Recommended Company
The mark of a great company is one that quickly acts when things go wrong. Replaced a faulty product in record time. I highly recommend this company for price and service
1 november 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
A highly recommended company.
I'm an OAP and can be extremely critical when it comes down to companies I use when purchasing goods on line. However, I feel that I have to make people aware that this particular company is outstanding in many important areas - for this they have gained my total respect.
Their customer service is exceptional, their prices are amazing and they offer free, lightening delivery with just a £5.00 min. spend - a welcome and refreshing change!
I have no hesitation in recommending this company as being first class all round. Well Done!
31 oktober 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Vape 360 Review.
Have been using Vape 360 for 1yr+. Prices and deals are extremely competitive. THE BIGGEST DRAW IS NO POSTAGE CHARGES, (NO £ LIMIT), unless you want your stuff yesterday!! They are a small UK company with amazing Customer Service. I would recommend without hesitation.
14 oktober 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Fab family run company
Used this family run company for quite awhile now. Recently had an issue with an order placed (possibly fault on RoyalMails side) so reordered and the same thing happened again. Contacted Vape360 and explained what had happened. They couldn’t do enough to rectify the issue, would deal with Royal Mail themselves (saving me another call to them) and also resent both my orders by 24hr delivery, which was received. Amazing customer service and very friendly staff. Can’t fault this company at all.
8 oktober 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Always great customer service
Always great customer service. Highly recommend
15 augusti 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Stay well clear of this company
Stay well clear of this company. Send wrong orders, multiple mistakes and then lie to try and cover there self. Just read the other reviews on here
15 augusti 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Seems dodgy
Seems dodgy. Ordered elfra pods, they arrived not in their boxes/packaging. Tried a couple of the pods and they don’t work properly. They also sent me less than I ordered. Do not recommend!
5 augusti 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Vape 360 Scam Alert
Scam Alert. Ordered vape and wasnt delivered for 2 weeks. I told them 10 times that I dont want a replacement yet they sent me a package and now expecting me to return me when I havent even received it. They keep annoying me with emails everyday. Absolute scammers. Please do not order from this site, save yourself.
2 augusti 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
OK company until you have a problem with your purchase
I've used Vape360 quite a few times and never had a problem...until something went wrong.
I bought a new Smok Species from Vape360 and everything was fine.
Around 4 weeks after the purchase I was using it as normal, it put it down after a vape then when I next picked it up it was not working and had a white screen. I tried everything to get it working but it was faulty.
I sent an email to Vape360 telling them the vape had just packed in working after 4 weeks of regular use and their response was "Sorry this order is now outside of the return period, try changing the batteries and good luck with it"
I responded by explaining again what had happened and that the vape must be faulty as it broke so quickly without anything out of the ordinary happening to it...but they have ignored me ever since. Its been a month now and I've heard nothing from them.
So ive had to buy yet another vape from somewhere else.
I will NOT be using Vape360 ever again
20 juni 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Fantastic company and vapes only use these now…
Fantastic company only use these now after trying many others. Vapes are all good flavour and last the same as they should obvious every now and again you get a bad one but that’s the manufacturer problem not vape 360.
After a recent order I’ve had to contact them, I got to speak to a human who was helpful and polite he solved my tiny problem straight away. Would highly recommend vape 360
30 juli 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Great company
I’ve been using Vape 360 for a while now and wouldn’t use anyone else, lots of choices of different flavours to choose from and good prices.
18 juli 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Excellent Customer Care
Excellent offers, prompt delivery, excellent customer care 👍
10 juli 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Got there in the end, thanks
I give 4 stars only due to some errors in my order, I ordered 6 boxes - 4 wrong, 1 missing. After an initial frustrating communication experience the team there were good to communicate and resolve by sending a postage label link to send the incorrect items back and send the correct items out, these arrived quickly. Had an issue with the missing box but it did appear a few days later.
Sometimes things do go wrong in ordering online, I’d say the best thing to do is to understand this is not done on purpose as it would be bad for the business involved, stay calm and talk to them clearly about your issue. In Vape360’s case that’s what I did, they to their credit communicated well and resolved the problems amicably.
I would say to them to keep doing this because from a customers point of view, you feel frustrated, angry and let down. The way you fixed this was good but the communication was what meant most during the process and that’s appreciated.
Thank you.
7 juli 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Amazing flavours
the delivery was quick. They have amazing flavours that you can't find in shops. The taste of the disposables were amazing as were the e-liquids, they are also cheap and affordable and plus the free delivery and free returns. i highly recommend using this company
13 juni 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Brilliant customer services
Brilliant customer services.
See you again
1 juni 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Excellent service
Excellent service, great people to do business with.
1 juni 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Detta är Trustpilot
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