you are very fast and efficient, always lots of choice, and delivery is excellent. I wish there was some way of selecting a second choice of flavours in case the first choice are out of stock, it wou... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Vape360 are brilliant, Evri never delivered my order, still jot had an apology, however that was very much NOT the case when I contacted Vape360, on a Sunday too, the customer service was excellent... Se mer
Never any problems ordering what i want theres always alternatives if items are out of stock. Huge selection of products to choose from and great prices. A+++++++++++
Ordering was straight forward tho its hard to navigate account and wanting to look at points and how to spend them, i find sometimes i put stuff in a basket and log into account only for things not to... Se mer
Företagsinformation
Skrivet av företaget
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Kontaktuppgifter
3 Sagar St, M8 8EU, Manchester, Storbritannien
- 01615649336
- contact@thevape360.com
- vape360.co.uk
4,4
Utmärkt
339 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 42 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer service even in now…
Excellent customer service even in now a days era, they pick to your calls and you can actually speak to human- decent range of products and good products...
7 juni 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Very efficient
Very efficient, only once had a problem. One phone call and all was sorted immediately. Great service.
9 juni 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Brilliant customer service
Brilliant customer service . I always order from these guys as they have great deals and deliver really quickly. I’ve never had an issue until my last order which was mislaid by Royal Mail but the guys credited my account immediately which was fantastic and much appreciated.
4 juni 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
All round 5 stars
Absolutely! Here's a customized Vape360 – Your Go-To Destination for High-Quality Vapes Online
If you’re searching for a reliable, high-quality online vape store, Vape360 is a name you need to know. I recently ordered from their site and was genuinely impressed by the professionalism, product range, and customer service that sets them apart in the vaping industry.
Top-Notch Product Quality
Vape360 offers an excellent selection of premium vapes, pods, kits, and accessories from top brands like Voopoo, Vaporesso, Elf Bar.The vape kit I ordered arrived in perfect condition, and the build quality was outstanding—authentic and clearly not a cheap knockoff, which is a common risk when buying online.
Wide Selection for Every Vaper
Whether you're new to vaping or a seasoned pro, Vape360 has you covered.
Exceptional Customer Service
Customer support at Vape360 is responsive and friendly.
Highly recommended. 5/5
4 juni 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Awful Customer seriously- incomplete order
Received incomplete order. Didn't mind as these things happen but it was 80% of my order missing. They ignored the email. Whatsapped the number with full details. My order number, screen shot of what was meant to come, a photo of the tiny package and it's contents. Eventually replied. No apology. No offer for next day delivery. No confirmation of when it will be arriving at all. Minimal limited response. Just really poor. Won't order from them again. It doesn't take a lot to say sorry we messed up your order we will ship it out next day delivery.
30 maj 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
All round great company to buy from
I cannot fault these guys at all. Ordered from them 17 times now and refuse to go anywhere else. I done a recent order and got the flavour I wanted however they were refillable pods not the actual vape I ordered. Contacted them, spoke to John and he got back to me instantly, instead of having to return, they are sending me out the actual vape I ordered pretty much free of charge since I don’t need to return my pods. Never had any issues with these guys, amazing prices, products, customer service and extremely fast delivery. 10/10 all round. Found out they’re a small business and hope they thrive because they deserve it.
28 maj 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
I've been using vape360 for awhile now…
I've been using vape360 for awhile now and they are a great company to use.
25 maj 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Great service & friendly
Great service & friendly. All issues sorted quickly.
23 maj 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
My go-to puff posse!
My go-to puff posse for some time now. Vast variety of vapes, pukka prices and fine fellas to boot. Never let me down and unlike many other online shops it’s easy to reach them, and they’re super friendly and efficient when you do. Give them a try and you’ll never use another vape vendor. S from Suffolk.
18 maj 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Join vape360
I have bought many times in here and I have fantastic user experience, great service and fast delivery
18 april 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Great staff and great flavors
Great staff and great flavors. Very satisfied customer from last few months now. Always upto mark in standard.
8 maj 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
This has to be the worst vape shop I’ve…
This has to be the worst vape shop I’ve ever ordered from 0 customer service they don’t respond to email's or the phone and they don’t deliver what you order do not order or buy anything from this company
30 april 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
I bought something here 50 pounds
I bought something here 50 pounds. Customs say the documents were not correct and sent it back. This Site only refund 20 pounds . Avoid them if not in the say country.
4 mars 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Absent customer service
They advertise 24/7 customer service yet after receiving only half of an order they can’t respond to emails and their phone just rings out. Never had to deal with their customer service team before and thank goodness for that cause they’re obviously terrible at their job. After this gets resolved think I’ll shop elsewhere
21 februari 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
very good customer service and reliable…
very good customer service and reliable delivery & products
30 januari 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Elf prefilled pods
Ordered Elf prefilled pods but are unboxed so can't check expiry date they taste vile and don't look like or taste like the genuine Elf pods NOT IMPRESSED
would not recommend these items
Awaiting reply to my message to vape 360 will update ASAP
18 januari 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
excellent customer service royal mail…
excellent customer service royal mail had lost my parcel i called vape360 and spoke to john and he sorted it within the hour absolutely excellent
14 januari 2025
Omdöme utan inbjudan
Svar från Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
No expiry dates or full packaging
Ordered elf bar pods, they arrived not in their outer packaging. Tried a couple of the pods and they don’t taste normal but I can’t check the dates due to not having the boxes. They also sent me less than I ordered- 11/12 sent. (I have contacted them regarding this and will happily update if this was a one-off or is resolved)
On the website it implies 7 day dispatch in the banner but on a side tab it says dispatch Monday-Friday.
EDIT 03-01-25: They have accepted my request for a refund and say it is usual for them to not provide outer packaging to rescue shipping costs.
10 december 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Ordered elfra pods
Ordered elfra pods, they arrived not in their boxes/packaging. Tried a couple of the pods and they don’t work properly. They also sent me less than I ordered. Do not recommend!
24 november 2024
Omdöme utan inbjudan
Svar från Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
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