On first appearance they seem very well made and strong, after a few months usage the one I use most often started to feel stiff and not slide as well, roll on a few months later and bits are falling... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A disappointment of epic scale. Getting the key replacement was impossible, just a waste of time and energy. Customer focus? - please don't make me laugh, no feedback just roadblocks and countle... Se mer
Van Vault products are good but they have ZERO customer service & ZERO spares back-up for any faulty parts on their products. Been tryng for nearly 2 years now to get spare drawer runners for our va... Se mer
Had order confirmation but no item nearly a week later! rang multiple times with nobody knowing what's going on, they're all blaming covid (the ultimate excuse these days) customer services not accept... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Van Vault is the leading name in secure storage containers. We design, develop and make quality theft-prevention storage boxes. We’ve done the research and rigorous testing... when we say tough, we mean it. From our years of knowledge and experience, you get a quality product that works. Small van? Tipper truck? On-site security. We’ve got you covered. Our range of storage solutions are designed to keep your tools safe and organised, whatever trade you work in and whatever you want to store - whether that’s power tools, hand tools, copper pipes or even site transformers.
Kontaktuppgifter
Storbritannien
- 0115 780 2383
- info@vanvault.co.uk
- vanvault.co.uk
1,4
Mycket dålig
220 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
very good product
21 mars 2019
Omdöme utan inbjudan
Svar från Van Vault
Hi Richard,
Thank you for your feedback and 5 stars. Happy to hear you like the New Style Van Vault Slider. Inside each slider you will see a box with your spare keys and a registration leaflet to register your slider. Please ensure you register them, as this will enable you to purchase spare keys when required.
Have a lovely day
Regards
Jorden
2019 van vault slider
Very well made pieces of kit. Very helpful staff
13 mars 2019
Omdöme utan inbjudan
Svar från Van Vault
Hi Simon
Thanks for the 5 star and review. I hope you like the New Style Van Vault Slider. Inside each slider you will see a box with your spare keys and a registration leaflet to register your slider. Please ensure you register them, as this will enable you to purchase spare keys when required.
If you have any questions or queries with your purchase, please do not hesitate to contact our customer service team
Have a lovely day
Regards
Helen
Helpful help line
Helpful help line, next day delivery, what more can you ask for.
13 mars 2019
Omdöme utan inbjudan
Svar från Van Vault
Hi Brain
Thanks for the review and 5 stars. Happy to hear that we managed to sort you out with the correct disc lock for your Van Vault. If you have previously registered your Van Vault, if one of the new range, then you will need to register your new lock so you can purchase replacement keys in the future. If it is not one of the new range, please contact our customer service line and we will be able to assist you when you require a replacement.
Have a lovely day
Regards
Helen
Proper firm ordered new van vault lock…
Proper firm ordered new van vault lock turned up 1 day later
7 mars 2019
Omdöme utan inbjudan
Svar från Van Vault
Hi Lee
Thanks for the review and 5 stars. If your van vault is the new version that included a registration pack to register the unit, if the lock you have purchased is for this unit, you will have to register the lock on the site to enable you to purchase replacement keys.
Any problems, please contact our Van Vault customer service team at info@vanvault.co.uk
Have a lovely weekend
Regards
Helen
Very could product and prompt delervy…
Very good product and prompt delivery service , One thing I under estimated was the actual wheight of the product 60 70 kg , going to cost three four miles per gallon on fuel when fitted in my van.
May I suggest making them ourt of aluminium or carbon fibre
That would be much better .
Mr M j Clark
23 februari 2019
Omdöme utan inbjudan
Svar från Van Vault
Hello Mr Clark
Thanks for the 4 stars and feedback, we have looked at Aluminium constructions but unfortunately the metal is so soft that it does not stand up to break-in's very well, while Carbon Fiber goes the other way and is two brittle. A combination of the two like on the F1 cars could work but the price would be astronomical.
Whilst we would love to make a lighter box, we try to keep the weight down as much as we can, but our main priority is to protect your tools from the thieves.
Regards
Helen
Still have items that are no good and…
Still have items that are no good and not fit for purpose.
I ordered dividers and even though they are branded the same name, they did NOT fit.
Eventually after SEVERAL emails, I have possibly received a refund.
Overall the buying experience was a little stressful but my main concern is that they said they would rectify this problem and get back to me which they did NOT.
But they did get back to trustpilot as soon as they saw the review to try and get it changed.
This is all fact and honest review of my experience.
20 februari 2019
Omdöme utan inbjudan
Svar från Van Vault
Hi Mikey
Sorry you have experienced a problem with the Dividers. I can see that you have been in contact with our customer service team who have tried to contact you to arrange collection. Gavin will be back in touch with you today to try and arrange this.
Have a lovely day
Regards
Helen
Id give 5 stars but they rust so you…
Id give 5 stars but they rust so you get 4
14 februari 2019
Omdöme utan inbjudan
Svar från Van Vault
Hi Peter
Thanks for the 4 star review. Sorry if you have had problems in the past with your van vault. If you do experience any in the future please contact the Van Vault team on info@vanvault.co.uk so we can resolve this for you. Could I also please ask that you register your van vault tipper following the instructions that are inside the tipper with the spare keys. This will allow you to purchase spare keys in the future if you require them
Have a nice day
Best Regards
Helen
Great service
4 februari 2019
Omdöme utan inbjudan
Svar från Van Vault
Hi Tony
Thanks for the 5 star review, Please remember to register your sliders so that you can order replacement keys if required. The details of how to register are enclosed inside the slider
Have a lovely day
Regards
Helen
Recently purchased replacement locks…
Recently purchased replacement locks for my van vault topper. Accidentally ordered the wrong ones so contacted van vault who arranged the correct locks to be sent out FOC. Really impressed with this level of customer service.
3 februari 2019
Omdöme utan inbjudan
Svar från Van Vault
HI Steve
Thanks for the 5 star review and great feedback. Hopefully you have the correct locks now for your Van Vault
Have a nice day
Regards
Helen
Lack of communication regarding…
Lack of communication regarding delivery.
2 februari 2019
Omdöme utan inbjudan
Svar från Van Vault
Hi Perry
Thank you for your feedback, Sorry to hear that you feel that there was a lack of communication regarding your delivery, however the order was received on the 28th January and you signed for the goods on the 29th January 2019 at 09.54am. Our website does states if your order is received before 2.30pm the goods will be delivered on a next day service.
If you would prefer not to receive the items on a next day, please contact our Van Vault Customer Service team who will arrange for the delivery for another date and time that suits you.
Best regards
Helen
Very happy with the whole ease of…
Very happy with the whole ease of purchase
31 januari 2019
Omdöme utan inbjudan
Svar från Van Vault
Hi Jonathan
Thanks for the 5 star review.
Have a lovely evening
Regards
Helen
Simply a very good product
31 januari 2019
Omdöme utan inbjudan
Svar från Van Vault
Hi Paul
Thanks for the 5 star review
Have a lovely day
thanks
Helen
Very strong & secure vault
Very strong & secure vault
Absolute peace of mind now this is in my van. I have my test equipment, Milwaukee tools all safe from theives!
As well as screwing mine to the deck, I also used silicone... it’s going nowhere!
18 januari 2019
Omdöme utan inbjudan
fantastic item and very good website
12 december 2018
Omdöme utan inbjudan
Svar från Van Vault
Hi Sean
Thanks for the 5 stars and review. Please make sure that you register your Van Vault 3 on our website as this will enable you to purchase additional spare keys if required.
Have a lovely day
Best Regards
Helen
Top quality with so much space and draw…
Top quality with so much space and draw slides out like a dream.
9 december 2018
Omdöme utan inbjudan
Svar från Van Vault
Hi Paul
Thanks for the 5 star review. We are pleased to hear that you are happy with your slider. Please remember to register the slider online to enable you to purchase spare keys if you require them
Have a lovely day
Best Regards
Helen
Software glitch delayed the delivery…
Software glitch delayed the delivery but customer care team were excellent and sorted the issue immediately I notified them
The Slider is now installed and works a treat. Wish I had bought one when I bought the van and not struggled on with loose tools scattered across the floor
5 december 2018
Omdöme utan inbjudan
Great product and looks very well made
Great product and looks very well made. Delivered on time and well packaged
4 december 2018
Omdöme utan inbjudan
Svar från Van Vault
Hi Steve
Thanks for the review
Have a lovely day
Regards
Helen
Didn't get my next day delivery service…
Didn't get my next day delivery service but I did get a service call to tell me
3 december 2018
Omdöme utan inbjudan
Svar från Van Vault
Hi Jason
Thanks for for review and feedback. Sorry that you did not receive your Van Vault 3 next day, we were experiencing technical issues which delayed the orders being processed to the warehouse.
Best Regards
Helen
Van Vault Slider
Van Vault slider ordered Sunday evening and delivered Tuesday!
Now securely fitted in the van.
Heavy item so get some help, unfortunately one of the roller bearings was off so had to remove the drawer to refit it, all the others were tightened to different amounts so somebody needs retraining and possibly a torque wrench !
Didn't report to the company as I needed it fitted and working straight away so if van vault read this now they know...
1 december 2018
Omdöme utan inbjudan
Svar från Van Vault
Hi Gary
Thanks for the 5 stars and feedback. We really appreciate your feedback regarding the bearings. I have passed your comments onto our Van Vault Brand Team so this can be addressed. This is why we want people to leave reviews so it can improve our product ranges.
Have a lovely day
Best Regards
Helen
Svar från Van Vault
Hi Mike
Thanks for the 5 star review. Please remember to register your slider as this will enable you to purchase replacements keys in the future, should you require them.
Have a lovely day
Best Regards
Helen
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