Still waiting for the gift card, I purchased to get to the recipient. Very slow delivery. Contacted Vanilla to get an explanation but the person at customer service was so hard to understand he was ha... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Received a digital Visa gift card. Tried it twice online after adding to my wallet. Declined. Called support. No explanation other than "Security Purposes" and was told it works at Walmart. . Pre... Se mer
Overall, using Vanilla Gift to quickly and easily sent an e-gift card was very satisfying! The one issue I had was with the message part, where it was a little confusing about which symbols could no... Se mer
Företaget har svarat
Absolutely horrible customer experience. Their online checkout system is a HUGE pita. I had 3 cards decline and temporarily lock up bc. I had to call all 3 to confirm and then their system did it all... Se mer
3,0
Medel
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Safe and secure purchasing process.
22 juli 2026
Svar från Vanilla Gift
We're so glad to hear you found our purchasing process safe and secure. Thank you for your positive feedback!
Vanilla Gift
Ease of use and how fast the gift gets…
Ease of use and how fast the gift gets to recipient.
21 juli 2026
Svar från Vanilla Gift
Thank you for your positive feedback! We hope to see you again soon.
Vanilla Gift
DO NOT BUY A VANILLA GIFT CARD
I purchased a $100 Vanilla Gift Visa card so I would not have to use my debit card for online purchases. I have NOT been able to use this card because all purchases have required that I enter a ZIP CODE. These gift cards are anonymous and are not linked to your home address; therefore, you cannot enter a ZIP code. I called the customer service number on the card twice about this issue, and they kept repeatedly asking if I gave the merchant my home address. You are unable to give your home address to an online merchant, gas station, or at the grocery store. I asked nicely for Vanilla Card to inactivate the card and send me a check. Instead, this inept person repeated over and over whether I gave the merchant my home address. VANILLA GIFT CARD IS STEALING CONSUMER'S MONEY BECAUSE I HAVEN'T FOUND A MERCHANT WHERE I CAN MAKE A PURCHASE WITH THIS VISA CARD. DO NOT BUY VANILLA GIFT CARDS!!!
20 juli 2026
Omdöme utan inbjudan
Svar från Vanilla Gift
Thank you for your review. If prompted to enter a zip code when using your Visa Gift Card, you can use your own zip code. Some merchants may not accept gift cards online because they are anonymous cards and there is no name or address associated with the card.
If you need further assistance, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
I have used this site for years and…
I have used this site for years and it's always fast and easy to order and receive.
20 juli 2026
Svar från Vanilla Gift
We're so happy to hear about your consistently positive experiences with our website! We appreciate your loyalty and kind words.
Vanilla Gift
Simple and easy process
19 juli 2026
Svar från Vanilla Gift
We're happy to hear that you found our website simple and easy. We appreciate your positive feedback!
Vanilla Gift
Sent a Birthday email to granddaughter of
I have sent Vanilla gift cards before and recipients are always very appreciative.
18 juli 2026
Svar från Vanilla Gift
We're so happy to hear that our gift cards are always a hit with your recipients! We appreciate you sharing your positive experience.
Vanilla Gift
Great and easy way to send a gift card…
Great and easy way to send a gift card to someone. Highly recommend Vanilla Gift.
18 juli 2026
Svar från Vanilla Gift
We're so happy to hear that sending a gift card was a great and easy experience for you! We appreciate your recommendation.
Vanilla Gift
I want to redeem the vanilla gift card…
I want to redeem the vanilla gift card to naira
18 juli 2026
Omdöme utan inbjudan
Svar från Vanilla Gift
Thank you for your review. Vanilla Gift Cards cannot be converted to Naira. If you have questions about using your card or need assistance, please contact our customer care team through the information found on the back of your card.
Vanilla Gift
This is a joke
This is a joke. The company is just looking to keep your money. I will never use them again. I bought it as a gift. Then it would not work for online retailers. I ended up giving my son the money. I thaught i was doing a good thing but just give cash instead
17 juli 2026
Omdöme utan inbjudan
Svar från Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Svar från Vanilla Gift
We are so glad to hear that you found our site easy to navigate. We appreciate your positive feedback!
Vanilla Gift
Svar från Vanilla Gift
We are so happy to hear that you found what you were looking for. We appreciate your positive feedback!
Vanilla Gift
Can't check balance so can't use full value
You can't actually check the balance on the card, so you can't use it. whenever I try to check the balance I go through the steps and then get a message that there is an issue with the site at this time. I also get notifications from Norton stating that they blocked a malicious site when I click on the link to check my balance. So either VanillaGift is collecting data they shouldn't be or they have ads on their site that do.
Unable to locate the followup email. I can't possibly be the only one whose had this issue.
15 juli 2026
Omdöme utan inbjudan
Svar från Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
This card is worthless along with their…
This card is worthless along with their customer service. They always tell you to check your inbox. Well I’m not doing that. Have tried calling the
800 number and you can’t speak to a person. So if they don’t value me then I don’t value them. Don’t buy this card
It’s useless
16 juli 2026
Omdöme utan inbjudan
Svar från Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Easy to use appt.
16 juli 2026
Svar från Vanilla Gift
We are so happy to hear that our website is easy to use. We appreciate your positive feedback and kind words.
Vanilla Gift
Zero Customer Service
If you have a redemption issue it is impossible to get anybody on the phone. My company has lost hundreds of dollars to this company, but have no choice but to use them. If you have a choice, please go elsewhere.
14 juli 2026
Svar från Vanilla Gift
Hi there!
Thank you for your review. We see your card is inactive, please call or visit the website on the card to activate it. If you are still experiencing issues, please call the number on the back of your card or send us a direct message on our Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards).
Vanilla Gift
customer service/ replacement card issues :C
My gift card got flagged for fraudulent charges, and I called customer service, it's almost been seven buisness days, and still no replacement card as they said there would be :(
edit as of three days later, I have had no following communication despite having filled out the survey, and given out my details.
13 juli 2026
Omdöme utan inbjudan
Svar från Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card or case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: Thank you for providing your information. We see your issue was resolved and a replacement card was shipped. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Poor service across the board
They offer Add to Apple wallet, which does not work for "Security purposes" which they refuse to define. The online "Help" offers limited options. I was sent A$75 as payment for my time, and this company diluted that. Took me 45 min of trying, retrying, trouble shooting, then calling to get a GIFT CARD to work.
14 juli 2026
Omdöme utan inbjudan
Svar från Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card or case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: Thank you for providing your information. We see you were able to successfully use your gift card. If you need further assistance, please send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Svar från Vanilla Gift
We're so glad to hear that sending gift cards to your clients and employees has been a fast and easy experience for you! We appreciate your positive feedback.
Vanilla Gift
Negative star
Negative star, I had 2 gift cards that expired last month. I forgot I had them, and I called them to be reissued due to them still having money on them. Spoke to customer service and they said the money has been forfeited. I said that’s my money and now I can’t use it. Surely there is a way to reissue. Got told there wasn’t. I will never buy these again unless I have been contacted and resissued.
14 juli 2026
Omdöme utan inbjudan
Svar från Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card(s) or case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: After reviewing the information provided, we’re unable to locate your card or any related contact history in our system, which limits what we can investigate through this channel.
For assistance, please send us a direct message on our Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards).
Vanilla Gift
Scam gift cards and no response from Vanilla
I got two of these gift cards worth $750 for my birthday and when I went to use them both were fraudulent. I contacted Vanilla the company who issued them and sent photos and all the evidence (this is a well known scam and has been on a current affair etc). No response from the company and I have followed them up via email and phone 7 times with no response- don’t buy these cards they are a total scam
14 juli 2026
Omdöme utan inbjudan
Svar från Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, please put your case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: After reviewing the information provided, we’re unable to locate your card or any related contact history in our system, which limits what we can investigate through this channel.
For assistance, please send us a direct message on our Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards).
Vanilla Gift
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.