Still waiting for the gift card, I purchased to get to the recipient. Very slow delivery. Contacted Vanilla to get an explanation but the person at customer service was so hard to understand he was ha... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Received a digital Visa gift card. Tried it twice online after adding to my wallet. Declined. Called support. No explanation other than "Security Purposes" and was told it works at Walmart. . Pre... Se mer
Overall, using Vanilla Gift to quickly and easily sent an e-gift card was very satisfying! The one issue I had was with the message part, where it was a little confusing about which symbols could no... Se mer
Företaget har svarat
Absolutely horrible customer experience. Their online checkout system is a HUGE pita. I had 3 cards decline and temporarily lock up bc. I had to call all 3 to confirm and then their system did it all... Se mer
3,0
Medel
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Complete garbage company.
Complete garbage company.. get a gift card used it... and because I used it. It got suspended. Then have to wait 3 weeks for replacement.. so whats the point of a gift card if u cant use.it... garbage company ...
12 augusti 2026
Omdöme utan inbjudan
Svar från Vanilla Gift
Hi Rob!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you do not receive your replacement card, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Easy to use and free with code
11 augusti 2026
Svar från Vanilla Gift
We're delighted to hear that you found our website easy to use and appreciate you sharing your positive experience with us!
Vanilla Gift
Rip off
horrible! got this as a gift with $50 on it and the numbers and code were scratched off and I contacted for help and was told to send in details which I did. its been months and no response. do not get this
11 augusti 2026
Omdöme utan inbjudan
Svar från Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Absolutely a scam
Absolutely a scam! Was gifted a $250 gift card only to have all but $1.14 fraudulently used on the card. The card was used just after I went to the website to activate and find out the PIN number. I called customer service who said they would send me an email to dispute the transactions and that was 4 days ago and I have received nothing. So disappointed
7 augusti 2026
Omdöme utan inbjudan
Svar från Vanilla Gift
Hi Gabrielle,
After reviewing the information provided, we’re unable to locate your card or any related contact history in our system, which limits what we can investigate through this channel.
For assistance, please send us a direct message on our Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards).
Vanilla Gift
Useless customer report
I have vanilla gift cards in the past with no issues but when you have one customer service in useless. They don't have a clue what to do. All they do is check the balance on the card. I called 6 times one night ( trying to get to different support agents) and all if the just checked the balance on the card. When I tried to use the card it would not authorize the transaction. They just read of prepared script. Again, useless customer support.
7 augusti 2026
Omdöme utan inbjudan
Svar från Vanilla Gift
Hi Ken!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: Thank you for providing your information. Please try using your card in person or at a different online merchant, and ensure to include the card security code. If you still need support, please send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards).
Vanilla Gift
So far so good never used this before
So far so good never used this before . Let’s check it out
9 augusti 2026
Svar från Vanilla Gift
We're glad to hear you're giving us a try! We hope you have a great experience. Thank you for your review.
Vanilla Gift
Svar från Vanilla Gift
Thank you for taking the time to leave a review! We hope the recipient enjoys their eGift Card.
Vanilla Gift
Svar från Vanilla Gift
Thank you for your feedback. Please note your card may not be set up for recurring billing. Recurring billing happens when the card information is saved with the merchant. However, the card can be used for merchants who can put it through as a one time payment as long as their systems recognize it as a one-time payment. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards).
Vanilla Gift
Svar från Vanilla Gift
We are so happy to hear it was easy to purchase a gift card for your college students! Thank you for your delightful review.
Vanilla Gift
Easy way to purchase a gift card!
7 augusti 2026
Svar från Vanilla Gift
We're so happy to hear that purchasing a gift card from VanillaGift.com was an easy process for you! We appreciate your positive feedback.
Vanilla Gift
It is frustrating when you have to try…
It is frustrating when you have to try multiple credit cards to purchase a gift card. I am not sure this was worth the trouble.
7 augusti 2026
Svar från Vanilla Gift
Thank you for your feedback. We're sorry the purchase process was more challenging than expected. In some cases, payment attempts may be declined if the billing information entered does not exactly match the details associated with the card.
If you need further assistance, please send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
I wish I could give negative stars…
I wish I could give negative stars that's how bad they suck. First of all if you don't use it right away they block it due to fraud...like WTF. Then you can't register them anymore so you can't even buy anything online. I was hoping to buy our home school supplies with this since money is tight (got for xmas from my parents) but NOPE. Can't register it so can't buy anything from Amazon. I called customer service and she said you need to register them at the store when you buy. UHM EXCUSE ME?? Most people give these as gifts and you're telling me you have to have all of their personal info to give these now? SO INSANE. UGH just so frustrated with this company. SUCH A SCAM! DO NOT BUY!!
6 augusti 2026
Omdöme utan inbjudan
Svar från Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
This experience was great because it…
This experience was great because it was easy to complete the order. The only problem however was I had to call my bank to authenticate this purchase. In doing so, I had to dump the first purchase and re-do. I lost my option to use the 100% off payment fee $3.95. :( Even tho the field had cleared and I reinstalled the code, it did not take.
5 augusti 2026
Svar från Vanilla Gift
Thank you for your review. We are sorry to hear about your payment experience and have sent you an email regarding your order.
Vanilla Gift
Svar från Vanilla Gift
Thank you for your delightful review!
Vanilla Gift
Very easy to order
4 augusti 2026
Svar från Vanilla Gift
We're so glad it was easy to order! Thank you for your delightful review.
Vanilla Gift
oRDER PROCESS IS VERY SIMPLE AND DIRECT!
4 augusti 2026
Svar från Vanilla Gift
We're happy to hear that our order process was simple and direct for you! We appreciate your positive feedback.
Vanilla Gift
Vanilla is a great way to send gift…
Vanilla is a great way to send gift cards. Quick, easy and safe.
3 augusti 2026
Svar från Vanilla Gift
We're happy to hear that sending gift cards with us has been a quick, easy, and safe experience for you. We appreciate your positive feedback!
Vanilla Gift
It was a smooth experience.
3 augusti 2026
Svar från Vanilla Gift
We're so glad you had a smooth experience! Thank you for your delightful review.
Vanilla Gift
Svar från Vanilla Gift
We apologize for the frustrating experience you encountered while trying to purchase gift cards. If you encounter this issue again, please send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
The $159 balance on my VanillaGift card…
The $159 balance on my VanillaGift card can never be used. Customer service has reviewed my case and closed the inquiry. Where is the refund?
2 augusti 2026
Omdöme utan inbjudan
Svar från Vanilla Gift
Hi Jim!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, please put your case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.