From day 1 everyone I have been intouch with have been extremely helpful and explained everything I needed to know. Very fast and trustful process. Would recommend anyone looking for a new van to... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Tyler Flage and Simon Lewis were brilliant from start to finish, fantastic customer service and a pleasure to deal with. I'm already looking to purchase another vehicle from them in the near future.... Se mer
How easy it was to deal with Alastair and Sophie nothing was ever a problem so easy to talk to this is the second time i have had the pleasure to buying a van of Vanaways was that good i have just ord... Se mer
Really impressed with Vanways! The whole process of getting my new van was super smooth and easy, thanks to the brilliant team. Special thanks to Simon, Alexandra, and Tyler for all their hard work... Se mer
Företaget har svarat
4,7
Utmärkt
283 omdömen
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Delivered on time with no issues,
1 juni 2025
Svar från Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Knowledgeable and Thoughtfull
Excellent advise and help from Nick Alexander, kept me right throughout the full sale and involved the correct partners and staff to get it closed out on time, Ellie made sure all dates suited me. Great company to deal with
29 maj 2025
Svar från Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Svar från Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
I had great experience buying my new…
I had great experience buying my new van, Lillie-Mae was incredibly helpful and knowledgeable, making the entire process smooth. They were also fair with the part exchange. I would definitely recommend them and will use them in the future. Thank you for the great customer service
Tenzing.
23 maj 2025
Omdöme utan inbjudan
Svar från Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Svar från Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
straight forward to deal with
straight forward to deal with, email or call and it just gets done .
No hassle what so ever
22 maj 2025
Svar från Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Great customer service
The service we receive is always first class with Vanaways!
The Brown and Lillie-Mae Northover provided regular updates regarding the position of my order we will continue to use Vanaways moving forward.
2 juni 2025
Omdöme utan inbjudan
Svar från Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Great experience throughout
Great experience throughout. The process even though was very thorough was also very quick and the team were great.
30 maj 2025
Omdöme utan inbjudan
Svar från Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Excellent process/ communication
Van as described ,purchase process very easy .Communication at all stages excellent
23 maj 2025
Svar från Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Lillie mae wasex
Lillie mae was exceptional. Have already recommended vanaways.
23 maj 2025
Omdöme utan inbjudan
Svar från Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
This is an attempt to recover my…
This is an attempt to recover my deposit. Ive been given the runaround from this company for almost 4 months
I'm still waiting on my refund from van ordered in February and failed to arrive. Order ref 41899655. When I receive my refund I'll stop telling people of the UK you are liars and cheats !
I have sent bank details to Joe for refund 6 days ago.
WHERE IS MY MONEY !
20 maj 2025
Omdöme utan inbjudan
Svar från Vanaways
Hi Kevan
Thank you for your feedback.
We will always endeavor to refund deposits when required as quickly as possible. We are sorry there was a delay, however pleased we have now been able to resolve all of your concerns.
Best Regards
Stacey
After Sales Regards
Excellent support
From the first call all went very well and all contact by staff was outstanding
14 maj 2025
Svar från Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Friendly & professional
Friendly & professional, thank you to Lillie-Mae for her help in co-ordinating delivery
20 maj 2025
Omdöme utan inbjudan
Svar från Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
The salesman was polite and helpful but…
The salesman was polite and helpful but made a mess of his calculations. The quote he gave me was great so I accepted it only to find that he’d somehow miscalculated and it turned out to be a fair bit more expensive. I forgave him and accepted the new quote which included the maintenance package however here we are some 3 months later and I still have not managed to get the maintenance part attached to my monthly payments. To make things even worse the salesman now doesn’t answer my emails. It has been so long I am not absolutely sure when this started.
1 mars 2025
Omdöme utan inbjudan
Svar från Vanaways
Hi Andy
Thank you for your feedback.
We apologise for the error, and we are in communications with you to get this resolved.
Best Regards
Stacey
After Sales Regards
Very helpful always there to answer any…
Very helpful always there to answer any questions
It has been a great experience
Thankyou very much lilly for taking care of me
19 maj 2025
Omdöme utan inbjudan
Svar från Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Delivered on the day but again late to…
Delivered on the day but again late to the destination.
10 maj 2025
Svar från Vanaways
Thank you for your feedback.
Vanaways is always trying to improve the service and communication we provide to our customers.
Please contact us at customercare@vanaways.co.uk if you require further assistance.
Best Regards
Stacey
After Sales Manager
Pro's & Con's
Pro's - Good choice of vehicles at low prices, purchase process well managed including finance.
Con's - Vehicle delivered with no documentation (delivery note or similar), should have arrived with a canopy fitted but this was missing.
27 april 2025
Good job thanx
4 maj 2025
Svar från Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
We ordered a vehicle in early March
We ordered a vehicle in early March, we had major issues with before and after the delivery, the issues were eventually resolved and Vanaways representative Lillie-Mae Northover, was instrumental in solving the problems and extremely helpful, contacting us daily with updates of where we were with the issues. The issues never affected our trading as Vanaways made sure we continued to make our deliveries. Thanks Lillie-Mae, amazing Customer service skills.
Second vehicle with Vanaways and will go back again when the need arises.
8 maj 2025
Omdöme utan inbjudan
Svar från Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Do not deliver as promised
Delivery was promised between 1-2 weeks, deposits for 2 vehicles were paid immediately upon receiving invoice, delivery took 8 weeks. No one would take accountability, kept moving goalposts and passing the buck.
Personal details have also been leaked previously. Unlikely to use again
25 april 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.