Valyōu Furniture Omdömen 

The worst customer experience I’ve ever had—and I’ve spent two hours on hold with my student loan servicer. What could be worse than that? How about paying upfront for a bed frame that’s advertised as “Ready to Ship” and then waiting 143+ days for it to actually ship? They’ll spam you with marketing emails, but if you try to contact a real person about the order you placed months ago, good luck. I had to send multiple emails and DMs just to get a response. Even then, I was told my order was being “prioritized,” but months went by. When they missed the second delivery date (and I had to reach out for an update again), I got the same “prioritized” excuse. Each time I managed to get a response, they assured me the wait would be worth it.

Well, the bed frame finally arrived. I’d assumed the long wait was because the bed frames were being made to order in Hawaii or possibly a mainland location. After all, their website claims they handle everything: "Creating, manufacturing, and delivering. No middle men here." But when the package arrived, it was clear the frame had been manufactured in Malaysia. That’s what pushed me to write this review. You can’t claim to eliminate the middleman when you’re actually the middleman. The frame was made by exploited labor in Malaysia, shipped by UPS, and—considering Japanese joinery has existed for centuries—you didn’t even design it yourselves. You’re misleading your customers.

Maybe their in-store experience is better, but if you're thinking about ordering a Japanese joinery bed, just get the Thuma. If the price difference is an issue, put the money you would’ve spent on Valyou in a high-yield savings account and wait six months before buying the Thuma. Or better yet, pick up woodworking and make your own.

My couch arrived in great condition. Both Cameron and Gilbert were great and helped bring the boxes inside

This company is horrible. I bought a table. It’s delivered, open the boxes to find that it’s severely damaged. Scratched table top. Two of three legs crack where they are stable enough to stand. See pics. I complain to have a replacement processed, and they say it’s obsolete and I got the last one. Really? What luck. After back and forth for weeks, they finally give me a refund, but get this, it doesn’t include shipping or tax. They made hundreds off me for what looks to be a used table. Horrible. Stay clear of these scammers. I will never buy from them again, EVER. I’ll stick with Amazon. At least they have good customer service.

I would give 5 stars based off the staff delivering the item. However, Valyou’s incessant delays for shipment and lack of communication on why the delays happened make me want to give them one star as a whole. My shipments were supposed to be delivered in early July and didn’t arrive until mid September, with no clear reasons of why that occurred and a hefty cancellation fee to opt out. I will not be purchasing from Valyou in the future.

called me and made sure to deliver it to my door.

Company claimed they would give 3 free throw pillows which didn’t come with couch. People at company are so dim that they don’t even know their own products and tried to tell me the 2 small matching pillows for the couch is what I was entitled to. Then they made me file a warranty claim and now? Crickets. With this company’s recent terrible online reviews I’d expected they’d be more customer focused but apparently not. So I’ll be disputing this charge with my credit card provider and let them deal with this horrible company. Zero stars. They suck. Stay away.

Amazing product, amazing delivery service by Elliott and Scott

Horrible customer service. This company takes your money upfront, gives you a fake delivery date, and then disappears. Its up to you the customer to chase them down, and discover that your furniture is delayed .... and delayed .... for months and months and months.

Our delivery guy went above and beyond! Ryan has a positive and glowing spirit while delivering a couch all by himself. They don’t make workers like this anymore! Thank you Ryan!

The company was super communicative and professional!

Gilbert and Cameron were absolutely the best. Very kind and helpful when my sofa was delivered .

Elliot and Scott were great! Everything was assembled in under 20 minutes. I love my new couch!

Terrible terrible couch stay away
The couch is falling apart after 2 months
Cheaply made

The salesman was very accommodating and very helpful patiently went over everything no matter how many questions we asked, and even though you expect them to be good to you because they’re trying to make a sale you could tell that the effort was genuine, but I have to say the delivery guys were just spectacular They were very friendly, very accommodating. They did a very professional job. The assembly was quick, efficient and thorough. Theymade sure everything was the way I needed it and that I was completely satisfied with everything before they left. They were a pleasure to deal with. I highly recommend them.

I am reporting this company to the BBB next. You will be sorry if you order from this company. I paid $1,343.70 on 7/19/24 (order #VA24063) and as of 8/13/24, I never received my sofa. The Courier, Deliveright (shipping #77700531542), has told me twice that there is a billing issue between themselves and Valyou Furniture.

Update to my previous review. It's been upgraded as the product itself is good quality and comfortable. I'm pleased with the purchase. Once it was set up for delivery, the guys who delivered in-home were efficient and friendly. The trucking company itself gave reliable information and for that I am thankful. However, I do want to caution buyers that projected delivery dates were not necessarily accurate in my experience and I had to chase after it and request exact information for nearly a month before it was finally delivered. The folks behind the texting and chat bot were kind enough. But getting a clear answer with results felt challenging at times. If you can be patient and plan that going in, that will be helpful.

I ordered a sectional from Valyou furniture in July. I confirmed delivery with their delivery company, Deliveright, for August 8. The delivery company canceled the delivery saying Valyou Furniture’s account was under review and they couldn’t make the delivery. They offered me August 22 delivery when I would be out of town. They would not offer alternate dates. There is no customer service phone number for Valyou Furniture so I had to do business through automated chat. When I contacted them on August 7 and explained the situation I was told the delivery team would reach out to me. Today, August 12, I am still waiting on a response from the delivery team. I requested live chat and was told I would have to wait until the delivery company contacted me with an additional date. This is so unacceptable and I am one day away from cancelling the entire order. Google their reviews before you buy - I wish I would have!

I am not sure this is a real company / furniture brand. I ordered a couch and it has been delayed by more than a month now (order more than 2 months ago at this stage). Their customer service is an automated bot and when "someone" responds to you by chat or text, I am still not convinced it's a real person as all they say is "we are looking into the issue". Response times are terribly slow and they provide no real guidance. Perhaps it should have been a red flag when they were selling discounted branded products.

If I could give this company less than 1 star, I would. My order has not been received, you can't get in touch with them, and they are totally unresponsive. I wish i never purchased furniture from them.

Original post was 8/6/24, now its 8/20/24 and I still haven't received my order. Original order date was 7/3/24.