No clear rules. Was given a general account and not what I paid for. Was not told the max payout would be 197 at completion. Then followed by $87 processing fee. No payout arrived in my crypto wallet.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Táto spoločnosť má férové pravidlá aj ceny. Dashboard , v ktorom pracujete je moderný a spoľahlivo prepojený na MT5. Support je veľmi promtný a ústretový. Už mám odoslaný prvý payout. Určite bud... Se mer
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Don't losing your time with those scamers.. they block my payouts for a post on.. X were i ask if they are collegate with another prop firm, becouse have the same person working in both and the same o... Se mer
Företaget har svarat
I started using UZO about a month ago, and it's one of the best trading platforms that I've used so far. The UI is good, simple, and easy to understand. The trading rules are manageable, and the cus... Se mer
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Företagsinformation
Skrivet av företaget
UZO is the world's first AI-native Syn-Fi™ (synthetic finance) platform, a new take on funded trading built on a simple principle: complete honesty with our traders. The idea is simple: prove your skill in a challenge, keep the vast majority of what you earn, and scale your account as you improve. Your only cost is the entry fee, and the rewards you earn are real. There are no hidden rules and no fine print. Everything, from how challenges work to how rewards get paid, is published in plain language before you spend anything. Trade manually or run automated strategies, across everything from forex and crypto to prediction markets. We built "uzo" for traders who are tired of promises and want a platform that simply keeps its word.
Kontaktuppgifter
Förenade Arabemiraten
- +1 844 996 2120
- support@uzo.com
- uzo.com
75% OFF RIGHT NOW!
2,5
Dålig
217 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Harry Potter Funko Advent kalender…
Harry Potter Funko Advent kalender gekocht.
Hartstikke nep. Andere poppetjes erin lijken ook niet.
UZO klantenservice heeft excuses aangeboden en geld terug gestort dit was een goede en terechte oplossing !
7 december 2025
Omdöme utan inbjudan
Svar från uzo
Goedendag,
Het spijt ons zeer dat u een Harry Potter Funko-adventskalender heeft ontvangen die helemaal niet overeenkomt met de productbeschrijving. Wij begrijpen dat u originele of in ieder geval passende figuurtjes had verwacht, en het is volledig begrijpelijk dat het ontvangen product als nep overkomt en tot grote teleurstelling leidt. Een dergelijke situatie is voor ons onacceptabel en wij bieden onze oprechte excuses aan dat dit is gebeurd.
Ik wil u vriendelijk vragen zo snel mogelijk contact op te nemen met onze klantenservice via info@uzo.com
, of om hier uw bestelnummer aan te vullen. Om het probleem te kunnen behandelen, moeten wij een officiële klacht bij de verkoper openen. Zodra wij van u de benodigde informatie of foto’s ontvangen, nemen wij onmiddellijk verdere stappen en gaan wij actief met de kwestie aan de slag.
Nogmaals onze oprechte excuses voor het ongemak dat deze bestelling u heeft bezorgd. Wij waarderen het zeer dat u ons hierover hebt geïnformeerd, en wij zullen er alles aan doen om dit probleem snel en eerlijk op te lossen.
Met vriendelijke groet,
Asha – UZO Team
Ekspreslevering lever ikke op til forventningen!
Leveringen levede ikke op til mine forventninger. Bestilt ekspres levering af en pokemon pakke 4-11 dage.
Har lige modtaget pakken i dag - 26 dage efter jeg har bestilt den.
7 december 2025
Omdöme utan inbjudan
Svar från uzo
Kære kunde,
Jeg er meget ked af, at leveringen ikke levede op til dine forventninger. Jeg vil dog gerne forklare mere detaljeret, hvordan levering fungerer hos UZO, og hvordan den faktiske leveringstid for din ordre så ud.
UZO er en marketplace – sælgerne skal først forberede og afsende ordren, og først fra afsendelsesdatoen begynder den angivne leveringstid at gælde (i dette tilfælde ekspreslevering på 4–11 hverdage).
I dit tilfælde forløb det således:
Bestilt: 17.11.
Afsendt af sælger: 21.11. (inden for den tilladte ekspeditionstid)
Leveret: 07.12.
Hvis vi beregner leveringstiden fra afsendelse den 21.11. til levering den 07.12., bliver det:
➡️ 11 hverdage, altså præcis inden for det angivne interval på 4–11 hverdage.
Jeg forstår godt, at den samlede tid fra bestilling til levering virker som 26 dage, men en del af denne periode er den tid, hvor sælgeren forbereder pakken til afsendelse, og denne del tæller ikke med i ekspresleveringens tidsramme.
Jeg er ked af, hvis dette ikke stod tydeligt nok, og at det gav anledning til frustration. Hvis du har brug for yderligere hjælp, står jeg selvfølgelig til rådighed.
Med venlig hilsen
Asha – UZO-teamet
Doszedł inny produkt niż w opisie
Doszedł inny produkt niż w opisie. Miał być kubek stalowy, doszedł z jakieś masy, a do tego z urwanym uszkiem. Zwroty na jakiś chiński adres. Na szczęście stracona niewielka suma, ale jak najdalej od UZO. Nigdy więcej. Czuję się oszukany.
3 november 2025
Omdöme utan inbjudan
Svar från uzo
Dzień dobry,
jest nam bardzo przykro, że otrzymał Pan produkt niezgodny z opisem, a do tego w uszkodzonym stanie. Taka sytuacja nie powinna mieć miejsca i przepraszamy za wszelkie niedogodności, które to spowodowało.
Niestety pod nazwą Mirek Em nie jesteśmy w stanie odnaleźć żadnego zamówienia w Pana koncie ani w naszym systemie. Abyśmy mogli Panu pomóc i rozwiązać sprawę, prosimy o kontakt z naszym działem obsługi klienta pod adresem info@uzo.com, lub o przesłanie numeru zamówienia, adresu e-mail użytego przy zakupie bądź innych danych pozwalających je zidentyfikować.
Jeśli produkt został dostarczony uszkodzony lub niezgodny z opisem, oczywiście możemy otworzyć reklamację i rozwiązać sprawę z sprzedawcą.
Jeszcze raz przepraszamy za zaistniałe problemy i zrobimy wszystko, aby jak najszybciej naprawić sytuację po otrzymaniu od Pana niezbędnych informacji.
Z poważaniem
Asha – zespół UZO
Worst kinda crap i in my life have…
Worst kinda crap i in my life have experienxed. Said on the page i could order express delevery 4-11 days. Now one month later i still didnt get my stuff. Go a looong way around uzo.com
6 december 2025
Omdöme utan inbjudan
Svar från uzo
Dear customer,
I am truly very sorry for the inconvenience you have experienced - this is absolutely not the experience we want our customers to have.
Unfortunately, I am unable to locate any order under the name Lise, so I cannot check the status of your shipment. Could you please provide your order number here, or contact our support team at info@uzo.com
? As soon as I have the correct details, I will review your order immediately and help resolve the situation as quickly as possible.
I would also like to mention that all information regarding dispatch times and delivery timelines is clearly stated on the UZO website. The delivery period always begins from the moment the seller ships the parcel, not from the date of purchase. Most orders are dispatched earlier, but in some cases it may take longer, and I sincerely apologize if this caused confusion.
Please send me your order details so I can look into this for you right away.
I am here to help.
Kind regards,
Asha – UZO Team
Damaged item received no refund
I ordered a sink tidy on 25 Oct 25. It arrived damaged on 24 Nov and was not anything like the picture. I complained the same day and got a response saying they've contacted the supplier but it can take 30 days. Meanwhile I am stuck with a damaged item that's nothing like the one I ordered and have not received a refund. It is now 06 Dec and I've heard nothing.
25 oktober 2025
Omdöme utan inbjudan
Svar från uzo
Hello,
Thank you very much for your message, and above all for your patience in this unpleasant situation. On behalf of UZO, I want to sincerely apologize that the whole process is taking longer than it should - I completely understand how frustrating it must be to wait for a resolution, especially when you received a damaged product that doesn’t match the pictures.
I would like to clarify that the standard timeframe for handling a complaint is up to 30 days, as you rightly mentioned. If you haven’t received an update yet, it is very likely that your complaint has not yet reached the final review stage with the seller. However, this does not mean that it has been overlooked - the process depends on communication with the supplier, which can sometimes take a bit more time.
To make sure this moves forward as quickly as possible, I will contact the seller again immediately and request that your case be prioritized. I will do everything I can to ensure you receive a prompt response and resolution.
I am truly sorry that you were left with a damaged and incorrect product without clear information on what happens next. This is definitely not the kind of experience we want to provide to our customers.
Thank you once again for your patience and for bringing this to our attention.
Kind regards,
Asha – UZO Team
Lieferzeit katastrophal trotz…
Lieferzeit katastrophal trotz Expressversand. Die Ausrede wie vom Unternehmen in anderen Bewertungen angegeben, dass sich die Lieferzeit ab Versanddatum bezieht, wird auf der Produktbestellseite verschwiegen. Das steht erst in der Mail in den FAQ. Auf der Bestellseite wird geworben mit Versand am nächsten Tag bei Bestellung bis Mitternacht, Versand war mehrere Tage später. Die Beschreibungen die Lieferung betreffend weichen auf der Produktseite von den Bedingen in der Bestätigungsmail ab. Hier wird offensichtlich der Verbraucher arglistig getäuscht. Qualität der nach Wochen endlich angekommenen Ware unterirdisch. Bei dem Hoodie passen die Größe des Körpers, des Kopfdurchlasses und der Ärmel nicht zusammen. Kann man nicht anziehen. Mal sehen, was mich der Rückversand dieses schlechten Witzes kosten soll.
5 december 2025
Omdöme utan inbjudan
Svar från uzo
Guten Tag,
es tut mir sehr leid, dass Sie eine so schlechte Erfahrung mit Ihrer Bestellung gemacht haben – das entspricht keinesfalls dem Standard, den wir anstreben. Ich verstehe Ihren Ärger sowohl über die Lieferzeit als auch über die Qualität des erhaltenen Produkts.
Ich möchte Sie darauf hinweisen, dass alle Informationen zum Versand und zur Berechnung der Lieferzeit auf unserer Website angegeben sind und beim Absenden der Bestellung akzeptiert werden. Dennoch verstehe ich, dass es zu Unannehmlichkeiten kommen kann, wenn der Versand später erfolgt, und entschuldige mich dafür.
Wichtig ist jedoch: Wenn Sie ein Produkt erhalten haben, das nicht der Beschreibung entspricht, eine schlechte Qualität aufweist oder die Größe nicht stimmt, kontaktieren Sie bitte unbedingt unseren Kundensupport unter info@uzo.com.
Ihr Fall wird dann im Rahmen einer Reklamation geprüft, und es besteht die Möglichkeit einer Lösung, Entschädigung oder Rückerstattung.
Wir möchten sicherstellen, dass jedes Problem fair und schnell gelöst wird – selbstverständlich auch Ihres.
Vielen Dank für Ihr Verständnis, und nochmals entschuldige ich mich für die entstandenen Unannehmlichkeiten.
Mit freundlichen Grüßen,
Asha – UZO Team
Rücksendungen ein Riesenproblem, Lieferzeiten teilweise wie beschrieben ebenfalls ewig.
Ware bestellt und erhalten, anschließend vom Wiederrufsrecht Gebrauch gemacht und die Ware zurückgeschickt. Auch 2 Wochen nach Erhalt der Ware beim Verkäufer laut Sendungsverfolgung warte ich immernoch auf meine Rückerstattung. Auch der Wiederruf ist bereits über 4 Wochen her. Auf mehrfache Rückfrage kommt zwar eine Rückmeldung, aber ohne konkrete Informationen zum aktuellen Status - lediglich „Kontakt zum Verkäufer hergestellt bzgl. Warenerhalt“. Nach erneuter Rückfrage kam eine Standardmail, die ich nach Mitteilung der geforderten Infos bereits erhalten habe. Ich habe mittlerweile das Gefühl, dass das Wiederrufrecht nicht wirklich eingehalten wird und damit falsch geworben wird. Schade wenn man bedenkt, dass die Rücksendung ebenfalls zum Nachteil des Verbrauchers läuft….
5 december 2025
Omdöme utan inbjudan
Svar från uzo
Guten Tag,
vielen Dank für Ihr Feedback. Es tut mir aufrichtig leid, dass sich der gesamte Prozess für Sie so langwierig und unklar gestaltet hat. Wir verstehen sehr gut, wie frustrierend das Warten auf eine Rückerstattung sein kann.
Ich möchte Ihnen gerne erklären, dass eine Rückerstattung erst dann bearbeitet werden kann, wenn der Verkäufer die zurückgesandte Ware tatsächlich erhalten hat und bestätigt, dass alles in Ordnung ist. Dieser Vorgang kann je nach Verkäufer und Versanddienstleister etwas länger dauern – insbesondere, wenn die Rücksendung aus dem Ausland erfolgt oder der Transport sich verzögert.
Ich habe soeben den Status Ihres Widerrufs überprüft und kann bestätigen, dass der Verkäufer die Rücksendung inzwischen erhalten und geprüft hat. Auf dieser Grundlage wurde der Betrag für das Produkt bereits auf Ihr Konto zurückerstattet.
Ich entschuldige mich nochmals für die entstandenen Unannehmlichkeiten und Verzögerungen. Ihr Feedback ist für uns sehr wertvoll und hilft uns, die Kommunikation und Zusammenarbeit mit den Verkäufern weiter zu verbessern.
Sollten Sie weitere Fragen haben, stehe ich Ihnen jederzeit gerne zur Verfügung.
Mit freundlichen Grüßen
Asha – UZO Team
Fake Cards!
What went wrong.. ehm.
How about ordering 4 boxes Pokémon cards with black friday discount, which are most probably fake...
I just got my shipment, and opened a pack. Instead there should be 10 cards each package. There was 9 in the first one and held it to the Light.
And i can see right through!!!!
These are definetely fake!
Almost 120 euro gone for fake stuff.
Now what? Because i lost money to stuff that isn't real!!!
The only thing that went right was the delivery time.. what the hell dudes!
Don't sell people fake stuff! Easy money making right?
5 december 2025
Omdöme utan inbjudan
Svar från uzo
Dear customer,
I am truly very sorry to read about your experience, and I completely understand how upsetting and frustrating this situation must be. This is absolutely not the standard we want to offer, and I sincerely apologize for the inconvenience you have faced.
I also want to mention that under the name Wijsis, I was unfortunately not able to locate any order in our system. This is why it is very important that you contact us directly or provide your order details, so we can identify your purchase and take immediate action.
Please reach out to our support team at info@uzo.com, or if you prefer, you can simply send your order number here and I will personally follow up on your case.
If the seller has indeed sent counterfeit cards, we will of course resolve the issue through a formal complaint and ensure that you receive a refund for the product. To do so, we kindly need you to contact us so we can open the claim and review the necessary evidence.
Once again, I am very sorry for what happened. Please rest assured that we take such cases extremely seriously and we will do everything we can to resolve this matter quickly and fairly.
Thank you for bringing this to our attention.
Kind regards,
Asha – UZO Team
Commande effectuée il y a 15jours
Commande effectuée il y a 15jours, toujours rien recu c etait un besoin pour ce w.e c est donc fichu. Au vue des commentaires je pense que le site devrait clairement ecrire que pour etre livré il faut attendre 1mois voir 1mois et demi ca eviterai les mauvaises surprises ! Car quand on voit ecrit "livraison express" non, on ne s attend pas a un delais qui est "normal" comme répondu a plusieurs reprises par Uzo. Quel vendeur met 15jours a envoyé un colis en 2025 sans deconner? Vous vivez sur quelle planete pour trouver ca normal?? Prenez conseil aupres d amazon ou temu c est plus efficace...
19 november 2025
Omdöme utan inbjudan
Svar från uzo
Bonjour,
Merci pour votre message et je suis vraiment désolée d’apprendre que vous avez rencontré de telles difficultés avec votre livraison.
Je tiens à préciser que toutes les informations concernant les délais d’expédition et de livraison sont disponibles publiquement sur le site UZO, et que le client les accepte lors de la validation de la commande. Ces conditions existent parce que de nombreux vendeurs indépendants proposent leurs produits sur notre plateforme, chacun avec ses propres capacités logistiques.
Dans la grande majorité des cas, les vendeurs expédient les commandes bien plus rapidement que le délai maximum indiqué. Cependant, il peut malheureusement arriver que l’envoi pr prenne plus de temps, ce que nous comprenons parfaitement et pour quoi nous nous excusons sincèrement.
Afin que je puisse vous aider de manière concrète et vérifier l’état exact de votre commande, j’aurais besoin d’informations complémentaires.
Sous le nom DB, je n’ai trouvé aucune commande dans notre système.
Pourriez-vous, s’il vous plaît, me communiquer:
- le numéro de commande
- l’adresse e-mail utilisée lors de l’achat
Dès réception de ces informations, je pourrai immédiatement consulter votre dossier et vous fournir une réponse précise.
Merci d’avance pour votre collaboration et votre compréhension.
Cordialement,
Asha – équipe UZO
Zamówiłam 2 pary butów
Zamówiłam 2 pary butów. Zapłaciłam za szybką dostawę. Buty przyszły po miesiącu .Obie pary niezgodne z tabelą rozmiarów, jedne większe od drugich.Uznano reklamację tylko jednych.Dostałam zwrot na kartę 15,34 zł.,gdzie 1 para butów kosztowała ok 60zl.Masakra
1 december 2025
Omdöme utan inbjudan
Svar från uzo
Dzień dobry,
dziękuję za Pani opinię i bardzo przepraszam za wszystkie nieprzyjemności, które Panią spotkały. Chciałabym wyjaśnić, że sytuacja została już dokładnie omówiona w naszej wcześniejszej korespondencji.
Niestety doszło do ludzkiego błędu – moja koleżanka omyłkowo wprowadziła niewłaściwą kwotę do zwrotu. Gdy tylko błąd został zauważony, natychmiast go skorygowaliśmy i zleciliśmy pełny zwrot środków.
Z informacji, które posiadamy, wynika, że pełna kwota powinna być już na Pani koncie.
Bardzo mi przykro, że ta sytuacja mogła stworzyć wrażenie braku profesjonalizmu. Mimo że staramy się robić wszystko najlepiej, czasem może dojść do błędu - najważniejsze jednak, że został on od razu naprawiony.
Jeśli miałaby Pani jakiekolwiek pytania lub coś nadal wydaje się niejasne, proszę się ze mną skontaktować - chętnie pomogę.
Jeszcze raz bardzo przepraszam i dziękuję za cierpliwość.
Pozdrawiam serdecznie,
Asha - Team UZO
Esperienza estremamente negativa
Ho ordinato un calendario dell’avvento dei Pokémon Funko Pop e il prodotto è arrivato con un mese di ritardo. Non solo: non era originale e i personaggi all’interno non corrispondevano alla descrizione.
Ho segnalato la truffa al portale, ma non ho ricevuto alcun supporto. Inoltre, la contestazione doveva essere presentata entro soli 5 giorni dalla consegna, un termine irragionevole che rende praticamente impossibile tutelarsi.
Questo sito si è dimostrato del tutto inaffidabile: nessun controllo di qualità sui prodotti e sui fornitori, nessuna attenzione al cliente e nessuna tutela in caso di problemi.
Sconsiglio vivamente di acquistare da questo portale.
3 december 2025
Omdöme utan inbjudan
Svar från uzo
Buongiorno Elena,
Siamo davvero dispiaciuti per la sua esperienza e comprendiamo perfettamente la sua insoddisfazione.
Vorremmo tuttavia chiarire che UZO è un marketplace, e ogni prodotto è venduto e spedito direttamente dai singoli venditori. Ogni venditore stabilisce anche le proprie condizioni di reclamo, che sono pubblicamente indicate sul nostro sito e che vengono accettate al momento dell’ordine.
Nel caso specifico, il venditore accetta reclami entro 5 giorni dalla consegna, e purtroppo questo periodo non è stato rispettato.
Una volta superata tale tempistica, secondo le regole del venditore, non siamo più autorizzati ad aprire una contestazione.
Ci dispiace sinceramente che il prodotto non abbia soddisfatto le sue aspettative e che i tempi di consegna siano stati più lunghi del previsto. La invitiamo comunque a contattare la nostra assistenza per valutare eventuali alternative, poiché cerchiamo sempre di aiutare i nostri clienti nel miglior modo possibile, nei limiti delle politiche stabilite dai venditori.
Cordiali saluti,
Asha - Team UZO
Complete Disappointment – Misleading “Express Delivery” and Zero Accountability
I placed my order on 13 November 2025 and paid extra for Express Delivery, which was clearly advertised as 4–11 business days. It has now been 13 business days, and there is still no sign of delivery.
After chasing the company multiple times, they still cannot provide any exact delivery date. Their response is simply that they are “an online marketplace” and don’t know when the item will be delivered. This is completely unacceptable, especially when they were happy to charge extra for a service they clearly cannot provide.
I have repeatedly asked for a refund for the express delivery fee, but they avoid the question entirely. Every reply is just another generic apology saying the item is “on the way,” with no real solution or accountability.
This feels like a misleading and dishonest business practice. I would strongly recommend avoiding UZO altogether. I will be reporting the company to UK Trading Standards and hope regulators take action.
Save yourself the hassle – shop elsewhere.
2 december 2025
Omdöme utan inbjudan
Svar från uzo
Dear Sardar,
I am truly sorry for the inconvenience and frustration caused, and I completely understand why this situation feels disappointing. Please accept my sincere apologies that the delivery of your order is taking longer than you expected.
I would like to clarify the timeline to provide full transparency:
Your order was placed on 13 November 2025.
The seller shipped it on 21 November 2025, which is within the 14-day processing period sellers are allowed for dispatch.
From the shipping date (21 November), only 7 business days have passed as of today.
Your parcel is currently in the hands of the local delivery service in your country, which is responsible for the final stage of delivery.
According to the available tracking information, your order is still in normal transit, not delayed due to any mistake by the seller, and we expect it to be delivered very soon.
Once again, I sincerely apologize for the inconvenience and understand how frustrating the wait can be. Thank you very much for your patience.
Kind regards,
Asha
UZO Team
fake Funko pop
I spent ￡34 bought a funko harry potter advent calendar which is apparently fake, totally different product with the same packaging as funko.... very disappointing!!!
And to reply to you Asha, I have contacted your compliant team, you ask me to return the product on my own cost and also it have to be returned within 5 days I received it... You have all the clauses there making a refund impossible! And it's totally a set up scam-will you open an Advent Calender before December?
Below is the reply:
--------- Forwarded message ---------
From: UZO
Date: Wed, 3 Dec 2025 at 08:57
Subject: Re: fake product
To:
Dear Madam,
Thank you for your message.
I would like to inform you that complaints can be made in accordance with the rules set by individual sellers. They have established a deadline of 5 days from the receipt of the package, with the first day being the day of delivery. These terms are outlined here.
For this reason, I regret to inform you that your complaint request has been rejected.
However, you can still exercise your right to withdraw from the contract. Simply send the completed form, which can be found here.
According to the tracking number, the package was delivered on: 11.11.2025
The complaint was submitted on: 2.10.2025
Best regards,
Sarah
16 november 2025
Omdöme utan inbjudan
Svar från uzo
Hello Lin,
We are truly sorry to read about your experience, and we completely understand how upsetting this must be. Receiving a product that does not match the description, especially when you trusted the brand and expected genuine quality, is incredibly disappointing, and we sincerely apologize that this happened to you.
Please allow us to explain that UZO operates as a marketplace, which means independent sellers from around the world list and ship their own products. Even so, we take every issue extremely seriously, because your trust in our platform is important to us. It concerns us deeply that a seller may have sent out an item that does not meet the expected standards, and we are very sorry that you were affected by this.
We absolutely want to resolve this for you.
We kindly ask you to reach out to our customer support team directly - as soon as we receive your message, we will immediately open a formal complaint, investigate the situation with the seller, and make sure the case is handled properly. We are committed to ensuring that you receive a fair solution, whether through a replacement or a refund.
Please don’t hesitate to contact us. We are here to help, and we will make sure your complaint is fully resolved.
Once again, our sincere apologies for the inconvenience and disappointment you experienced.
Asha
UZO Team
NEVER EVER ORDER ON UZO
Even if on order is written "free return", I tried to return the articles which didn't match the description and some of them arrived broken for one month, but they are asking me to ship the parcel to China and pay for it.
They denigrated me and they will do it again and they threaten me if I don't stop complaning about UZO.
I will report them at consumer protection in Romania, so they will never be allowed to sell stuff on romanian market.
They are scammers!!!
LE: Asha, you are asking me to pay around 50 usd or more to send the stuff back to China without knowing if I will ever receive my return money back (160 usd). In the reviews for UZO many people are complaining they never received their money back. When I placed the order was stated clear that the return is FREE.
Trustpilot, it will better to allow people to load pictures to prove their affirmations.
17 oktober 2025
Omdöme utan inbjudan
Svar från uzo
Hello,
We would like to clarify the situation regarding your return request.
You asked to withdraw from the purchase and return the products. We immediately sent you the return request along with the required form and kindly asked you to complete it. After receiving the completed form, we provided you with the return address and waited for the confirmation of shipment, including the tracking number, so we could inform the seller and proceed with the refund process.
However, until the parcel is actually shipped back to the seller, we are not able to issue a full refund, as the return must be confirmed by the carrier.
We would also like to mention that you were offered a refund for the items damaged during transport, but you declined this option and insisted on returning the entire order instead.
To ensure fairness, we will now confirm to our finance department the refund for the damaged items, as originally offered.
Please note that our team has followed the standard return procedure and at no point denied your rights as a customer. We are still here to help if you wish to proceed with the return by sending the package and providing the tracking number.
Thank you for your understanding.
Asha, UZO Team
I ordered a winter oversized padded…
I ordered a winter oversized padded jacket, but the product I received was different from what was shown in the pictures. The lining was supposed to be long-fur according to the photos, but instead I received a jacket with a simple fleece-type lining. The size is fine, but I can’t wear a hoodie underneath it at all, which is disappointing because a winter jacket should allow room for a sweater or hoodie—especially if it’s advertised as oversized. The jacket is thin and not warm enough.
Otherwise, the ordering process was okay, the delivery time was reasonable, and I received all the confirmation emails without issues.
28 november 2025
Omdöme utan inbjudan
Svar från uzo
Dear Customer,
We are truly very sorry to hear about your experience with the jacket you received. This is definitely not the level of quality or accuracy we want our customers to encounter, and we fully understand how disappointing this situation must be for you - especially when the product does not match the photos or description.
I want to assure you that we take this matter seriously. My colleague from our claims department will contact you shortly so that we can review the issue together and open a formal complaint with the seller. We will do everything we can to help resolve this as quickly and smoothly as possible.
Once again, our sincere apologies for the inconvenience and frustration this has caused. Thank you for bringing it to our attention, we truly appreciate your patience and cooperation.
Kind regards,
Asha
UZO Team
Svar från uzo
Buongiorno,
La ringraziamo per il Suo feedback.
Desideriamo precisare che, dopo la creazione dell’ordine, La abbiamo contattata per informarLa che il prodotto non poteva essere spedito con un metodo più veloce e che l’unica opzione disponibile era la spedizione via mare, che richiede normalmente 11–34 giorni lavorativi. Lei ha confermato questa informazione e ha accettato i tempi di consegna indicati.
Il Suo ordine è stato spedito il 24/10 e, ad oggi, sono trascorsi circa 27 giorni lavorativi, il che rientra nei tempi previsti per il trasporto marittimo. Pertanto, la spedizione non è in ritardo, ma procede secondo i tempi di transito dichiarati.
È importante tenere presente che la spedizione via mare dipende da molti fattori esterni, come le condizioni meteorologiche, il traffico portuale, i controlli doganali e la disponibilità delle navi cargo. Per questo motivo i tempi possono variare, anche se rimangono comunque all’interno dell’intervallo stimato.
La ringraziamo per la comprensione.
Asha, team UZO
Awful experience
Awful experience. Product apparently was returned to seller because the packaging was ‘too big’ still waiting for a refund after nearly 4 months.
2 september 2025
Omdöme utan inbjudan
Svar från uzo
Hello Janet,
We are truly sorry for the situation you experienced. Unfortunately, we cannot influence the internal processes of the shipping companies, including decisions related to package size or returns - but we always try to assist our customers as quickly as possible.
To properly look into your case and provide you with all the necessary information, I kindly ask you to share your order details. Under the name provided in this review, I am unable to locate any matching order in our system.
Please contact our customer support at info@uzo.com
, or feel free to provide your order number here so we can investigate the issue immediately.
Thank you for your understanding, and once again, I sincerely apologize for the inconvenience.
Kind regards,
Asha
UZO Team
Nie polecam !!!!!
Nie polecam !!!!!! UWAŻAJCIE ,ZWROT MUSISZ ODESĹAĆ DO CHIN KOSZT WYŻSZY OD ZAWARTOŚCI , CELOWE DZIAŁANIA, NIE KUPUJ !!!!!@
25 november 2025
Omdöme utan inbjudan
Svar från uzo
Szanowny Panie Rafał,
Dziękujemy za Państwa opinię, jednak chciałbym wyjaśnić, że to nie jest celowe działanie. UZO to platforma typu marketplace, która łączy sprzedawców z klientami. W przypadku, gdy zamawiacie Państwo produkty od sprzedawcy z Chin, zwroty muszą być odesłane bezpośrednio do Chin, ponieważ to sprzedawca, od którego Pan zamówił, ma siedzibę tam.
Wszystkie te informacje, w tym procedura zwrotu, są wyraźnie opisane na naszej stronie internetowej, aby uniknąć nieporozumień. Rozumiemy, że to może być niewygodne, ale staramy się, aby proces zwrotów był jak najprostszy.
Dziękujemy za zrozumienie.
Z poważaniem,
Asha
Zespół UZO
scammers
scammers, bought a costume+mask and only got the costume
now they refuse to send the rest, dont buy from this shitty website
23 november 2025
Omdöme utan inbjudan
Svar från uzo
Dear Niklas,
Thank you for your feedback. We are truly sorry to hear about your frustration. However, we would like to clarify that in the product description, it is clearly stated that the mask and the costume are separate items. The costume does not include the mask, and the mask is not part of the costume set. This is why there is an option to select either the costume or the mask as separate items during the ordering process.
We understand that this may have been unclear, and we apologize for any confusion. We regret that, based on this misunderstanding, you have decided to leave this review.
If you have further questions, feel free to contact us.
Kind regards,
Asha
UZO Team
Zamówiłem kamizelki ratunkowe w dniu…
Zamówiłem kamizelki ratunkowe w dniu 03.11.2025 dokonałem dodatkowej opłaty za przesyłkę ekspresowa która miała dotrzeć od 6 do max 11 dni i po niemal 20 dniach przesyłki dalej nie ma. Próba kontaktowania się w sprawie przesyłki to porażka! NIE POLECAM lepiej kupować na temu czy Ali tu jest porażka totalna
24 november 2025
Omdöme utan inbjudan
Svar från uzo
Dzień dobry,
Przepraszamy za powstałe komplikacje. Prosimy o uzupełnienie informacji dotyczących przesyłki lub skontaktowanie się z naszym wsparciem klienta pod adresem info@uzo.com. Niestety, pod imieniem Sławek Sławek nie mogę znaleźć konkretnego zamówienia, aby rozwiązać problem. Na pewno zajmiemy się rozwiązaniem Państwa problemu i dopilnujemy, aby wszystko zostało załatwione.
Dziękujemy za zrozumienie i czekamy na Państwa odpowiedź.
Z pozdrowieniami,
Asha
Zespół UZO
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