Responded quickly and followed through with overnight shipping me a replacement wheel lock key. My experience with them was perfect - they saved my bikepacking trip from being canceled.
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Jason was fantastic! I just bought my first bike and was struggling to find locking skewers that would fit it (the frame lacks the usual dropout notches). Jason called me back, calmed me down, and wal... Se mer
Excellent customer service at Urban Bike Tech! There are times when questions regarding fit aren’t black and white as was my situation with seatpost and steering tube security locks. Not only was I p... Se mer
The Urban Bike Tech team were awesome about recommending exactly the right pitlock for our two bikes. And when one of the locks had trouble due to the strange shape of my seat post, the team made the... Se mer
Företagsinformation
Skrivet av företaget
Your authorized North American Pitlock Dealer, proudly serving the United States and Canada since 2006. Find the right Pitlock products to fit your needs: locking skewers for bike wheels, Pitlocks for seatposts, topcap locks for forks, brakes security bolts, Pitstopper allen bolt plugs, Pitlock solid axle nuts, and more.
Kontaktuppgifter
470 Schooleys Mnt Rd , Suite 194, 07840, Hackettstown, USA
- (800) 704 - 8310
- info@urbanbiketech.com
- urbanbiketech.com
4,7
Utmärkt
278 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast shipping from USA to Canada,
Fast shipping from USA to Canada,
exact the good item for my bike
Thank
Laval Tremblay
15 april 2025
Good product, terrible UPS delivery
I liked the product description, sizing guide and availability of customize the set to order. However, the international delivery was horrible due to the choice of UPS as a carrier. They tried to charge me $50 extra to pay the customs duties for me. Instead I went to the customs office and it cost me 15 minutes of time and $10. After that it took UPS another 5 days to deliver my package due to "delivery scheduling problems".
31 mars 2025
fast service of a problem
one part was missing. The staff corrected that problem in just a few days! It was easy and reasonable to have my pitlock keys duplicated.
11 november 2024
Fast Shipping and Delivery!
7 oktober 2024
They had the single locking skewer I…
They had the single locking skewer I needed in the right length, great price
19 september 2024
They went above and beyond the call of…
They went above and beyond the call of duty to get me my product. The product itself was perfect for my need.
7 augusti 2024
Sturdy seat clamp, lack of instructions?
I purchased the seat clamp with lock and it’s working well so far. My only issue was installing, no instructions were included. There was a QR code but it wasn’t in English so a little frustrating. I found a video in English on installing their system on wheels and followed that. I’m sure someone with a better mechanical aptitude would have no problem but that’s not me.
24 juli 2024
Good product
Tried to research and order using email via a cell phone during a power/internet outage. I ended up cutting my order by 2/3 because I couldn't get straight forward answers on pricing. Apparently, I asked too many questions and Urban Bike Tech quit answering. The product itself is fine, but expensive. Recommended with reservations.
14 juli 2024
Got what I needed fast
Shipping was pretty fast. This store’s YouTube channel had some helpful tutorials. There was no top cap tutorial, but that was pretty easy to do on my own anyway.
6 juli 2024
All around great experience and purchase
Great Price, Great Product, Great service. Arrived on time!
24 juni 2024
Impressive customer service by
I ordered wrong size inserts by mistake,
I contacted the customer support, within minutes I received an email assuring me that they will correct it for me . Also shipping was very fast.
Thanks
7 maj 2024
Great communication & I receive what I…
Great communication & I receive what I ordered. Yay!
29 april 2024
Great business and my go-to
This is the third time I've ordered items over the past 10 years or so. It's really comforting to know that the fantastic customer service hasn't changed, the selection of items hasn't changed (my bicycle is only 9 years old and I'm not ready for a new one!) and items are shipped on time and with care. With this order, I did have one question that I submitted in the comments box of my order. I got a response the next morning and my question was completely resolved. Then I received an eMail update confirming the resolution. The shipping progress updates were also a nice touch, and the package arrived today- 4 days after the order was placed. YAY!
13 april 2024
good stuff
I appreciate the helpful measuring guides on the site, fast shipping, and great parts
18 mars 2024
Fast and easy process to get extra keys
Fast and easy instruction on product on how to get duplicate keys. Ordering online was simple and extra keys were shipped quickly.
Doesn't get any better than this.
9 mars 2024
great communication, fast shipping
They were easy to communicate, and fast to ship (very reasonable shipping too)
14 februari 2024
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