Urban Armor Gear Omdömen 144

Cover rotta in 2 punti dopo 6 mesi.
Contattato il supporto per la sostituzione.
Cover sostitutiva mai arrivata, ma il supporto dice che è stata consegnata quindi di contattare poste italiane.
Mai più.

Urban uag plasma surface go. Over £60 but I got a used one for £28. It took a while as it came from Germany Amazon. I'm in UK. Anyway it was flimsy. The stand was not adjustable. Everything about it was cheap.. These are Designed in California apparently. Made in China and oh my word there is serious cost cutting going on. Companies today are big on PROFITS. Don't accept this crud. Sent it back to Amazon. Amazon are full of fakes. I would like to see a genuine one but I'm afraid they don't exist anymore. China you suck...😷

UAG phone covers are not as described!
I bought a phone cover from them via Amazon that was advertised as military grade and virtually indestructible. Within weeks the phone cover started to fray at the edges.
I contacted UAG through their warranty department, filled out their form and submitted a copy of the invoice, sent them a photo and was told wear and tear was not covered. However, they would on this occassion supply a replacement cover. The cover was currently out of stock and I would have to wait an indefinite length of time for a new one.
I explained that I did not feel a military grade Kevlar phone cover should start fraying within weeks. That I did not feel it was wear and tear. I said the phone was not as they described and on that basis I preferred a refund.
To this they then decided to renege on the offer of a replacement then saying it did not meet the warranty requirements based on the fact it was bought from Amazon.
Since then I have complained to Amazon and they agreed a refund. So my problem was resolved but not by them.
Clearly UAG do not like bad but honest feedback on their products and they will take things very personally.
To note this cover also cost me €42 which was another reason for my complaint. This is meant to be a top of the range high quality cover. It is not acceptable in my opinion for any type of failing in a matter of weeks at that cost.

Had a problem with an older biodegradeable model of a phone case. However, the customer support team was swift and handled the issue very professional.
With this good of a support team you just can not have a bad experience buying here.

Thieves and Liars - Don't trust this company, they will take your money and run. Paid for extra shipping, they didn't even ship it days later and still charged me for the faster shipping. Even tho it was suppose to arrive days before.

I requested a refund of the shipping, they told me practically oh well, your loss from our screw up. The customer service rep I dealt with was a pretty negative person as well. Not a pleasant company to do business with. Hopefully their case is better than they conduct business.

Always used uag cases for my iphones. Approximately 7 years now. Never once have i had a cracked screen or damaged phone. I drop it a lot too. Pays for its self twice over with every drop

The kevlar UAG case I got failed to prevent a cracked phone. I figured being prior military kevlar was the way to go. The customer service is mostly unhelpful and state they can't do much even though their warranty claims a years protection and normal use still resulted in a damaged phone within 6 months. Save your money and buy something else. I thought the most expensive thing would be best but just mediocre at best.

Sadly, I purchased a Monarch Pro case for my 14 Pro Max and it is probably one of the worst products I have ever spent money on.
The materials used are of low quality, the sides are really loose, there are sharp edges all around the case, magsafe is weak and there is no felt lining.
It's a below average product for such a high price tag.
For reference, just watch the review from EverythingApplePro. The phone's back shatters due to the cheap materials and lack of felt lining.
There are much better alternatives out there like Mous, Nomad, Phone Rebel, Speck etc.

Excelente producto la resistencia del producto vale totalmente la pena además de la calidad de los materiales es una excelente opción para mantener los dispositivos arguroa

I got my case through the UAG store on Amazon, it developed a problem and I emailed UAG.

They asked for some photos and proof of purchase, after I sent these over to UAG they kept me updated with their process and within 48 hours I received an email saying they are sending me a replacement.

Can't ask for a better service.

Great company to deal with, I would gladly recommend UAG phone cases.

The phone case I bought from their brand never arrived and I asked them for a refund after I remembered the incident. At first, I gave them the order number, but they said it had been a long time, so they could not find it according to the order number I gave, so they asked me to prove to them that I had not received the goods, but how can I prove that I have not received the goods? Isn't that unreasonable?

Fortunately, I found an earlier email, in which they said the delivery was not successful, finally can prove that I did not receive the goods. But they also said "the order has been archived and can not be refunded". What kind of excuse is that? They said they'd give me a coupon, but I want my money back, not a coupon. And if they offer me a replacement or coupon, doesn't that mean they accept the fact that I didn't receive the phone case? So why can't I get a refund? They just don't want my money back ?

Tried to return a galaxy tab s8+ cover that wouldn't work with a screen protector. Told me to send it best way I know how. Wouldn't accept unless I email them a tracking. Worst possible place I've seen for taking care of customer. Will never buy from them again.
If you ordered something from them and need to return it goog luck. They have everything stacked against you

I believe that this is a scam company.... I ordered AND got the wrong cases from them...... I immediately fedex'd it back with a receipt of delivery to them...... I can NEVER get anyon from support, other than someone who answers the phone and claims to be a mssage taker, to help me.....I have involved my bank AND will get my money back...
The crazy part is i live 3 miles from bestbuy AND was too lazy to drive so i ordered on the web page.......If i could give minus 10 stars i would.....These people are either thieves OR just SUCK at doing business.....
save your money by not doing business with these clowns.....

Worst customer experience I have had in a very long time order UA EU-01153380
I bought this item as an after Christmas treat on a budget. It never arrived. The tracking just stated delivered, no signature no mention of where to. Awful.
I tried every avenue to contact customer service, and there are many but none of them respond. Social media reply sorry you must email, I emailed and the reply was they were too busy to respond, live chat they could not help either it had to be another message on the website. Eventually someone raised a webcase ticket? and the reply was just a tracking number for UPS when literally all of my contact was about it not arriving!!!! All they do is send you round in circles and it is now 12 Feb two months later and no shoes. I will never ever buy from them again. I can see why the scores are so low. I'm going to have to resort to trying to claim from my bank.

Got my s22 case (UAG Monarch Kevlar) as ordered. The quality is perfect, and delivery time was rather fast. However, when ordering on the webshop, UAG added a 25% VAT (equivalent to the tax rate in my country) to my order. In theory this is not a problem, assuming UAG will fill out the IOSS (International customs paperwork) correctly, so I don't have to pay the VAT in my own country. However, this information wasn't filled out, and hence my shipment was held up in customs when it arrived to my country. To get it released, I had to pay the 25% VAT to my local customs a second time, as well as a manual handling fee of 24 USD. The handling fee of 24 USD could have been avoided altogether if IOSS information was filled out correctly by UAG, but I don't have a problem with that. However, it seems pointless that UAG adds a 25% VAT on top of my order, if I have to pay it all again later on - and I can only assume this means that UAG are keeping the 25% they added to my order as profit. After contacting customer service (who were quick to reply), and asked them to refund the 25% VAT payment they made me pay, they initially refused, claiming that they are not responsible for any customs fees. Eventually they gave in and refunded the 25% VAT payment I made to them - however, from their communication it seemed like they still did not understand the actual issue at hand, they just said that they would help me cover the customs fees, even though it was "not their responsibility". I can see from other Trustpilot reviews that many other people has experienced the same problem, so I urge UAG to look into this - these issues turn an otherwise brilliant purchase experience into a rather bad one, and I would be careful to order from their own website again (but I still do love their products!). But at the end of the day (after some back and forth with customer service), I still got my product, at the agreed price, and with a rather quick delivery time.

I recently ordered an iPad case, and while I ordered the correct size, it did not fit quite right. The founder of the company had sent an email out, in which he said that customers should never hesitate to hit him up. So I sent him an email and included pictures of the issue with the case. He referred me to the customer service team, which immediately sent out a new case. He then contacted me to make sure the issue was resolved. I am now a customer for life!

Spent 75usd for a UAG kevlar case on a S22 a in case that is not compatible with wireless, even if the website say so.... doesn't worth nothing! I tried with 5 different wireless charger and nothing work

Bought the Civilian case for my iPhone 13 Pro, dropped to the floor from 6ft height, the case is fine, no scratch but the back of the phone is total loss. I have no idea why I used a case that can protect itself but not the phone.

Firstly, held up in customs until fees paid, but no mention of that during purchase.

Second, and most important: I dropped my phone and screen smashed. Useless case.

I won't be buying any further UAG items.