Kristel and Aimie were exceptional and highly accommodating. Despite an error on my part in my phone case order, they facilitated a seamless and pleasant return process, even reordering the correct ca... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently filed a warranty claim for my Samsung S23 Ultra Monarch Pro case due to some material issues. Since the model was discontinued, UAG support (Jazzy) was very helpful and provided me with a $... Se mer
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Nice product but no idea to order anything from them. Delivery times and courier service what they use is most worst experience what I ever had. Sadly they cannot fix that thing what others do better,... Se mer
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Pas på... UAG har fede produkter, de opkræver dansk moms i deres webshop men sender varerne uden at overholde IOSS så du får ikke dine varer, men skal betale importopkrævningsafgift. Nedtur! Læs mere... Se mer
Företagsinformation
Informationen kommer från olika externa källor
URBAN ARMOR GEAR produces the most rugged, lightweight, cases that are drop tested to US Military Specs. Made for iPhones, iPads, MacBooks, Galaxy, & Surface.
Kontaktuppgifter
Cabot Road 28202, 92677, Laguna Niguel, Hong Kong
- urbanarmorgear.com
3,2
Medel
144 omdömen
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Order #1210304
Order #1210304. Placed order on 11/30/25, order was confirmed on 12/1, wasn't processed until 12/4/25, much longer then I expected. Then on 12/4/25 a shipping label was created with USPS, EXCEPT THAT IT WAS SUPPOSED TO BE FEDEX TWO DAY. Then to add insult to injury it didm't reach the PO until 12/5/25, and it does not show any tracking information so I have no idea when I will receive my phone case.
This is the worst order experience I have had in years, and would not recommend doing business with UAG directly as they certainly are not equipped to handle the process.
I do like their cases, but buy from Amazon or Ebay and you will receive better service
1 december 2025
Omdöme utan inbjudan
Svar från Urban Armor Gear
Thank you for sharing your feedback, and I’m very sorry to hear about the experience you had with your order. The delays and shipping issues you encountered are not the level of service we strive to provide.
Your order should have been processed more quickly and shipped with FedEx Two-Day as selected. Unfortunately, a system error caused it to be sent via USPS instead, and I understand how disappointing and inconvenient that must have been. This is not the seamless experience we want for our customers.
I’ve sent you a private message and have already placed a replacement order with FedEx Next-Day shipping. Thank you for bringing this to our attention, and again, I sincerely apologise for the trouble. We truly appreciate your patience and the opportunity to make things right.
Crystal clear case now looks as yellow as a nicotine stained ceiling in a dirty old pub! AVOID!
Paid £50 for a crystal clear case that was meant to be NON-YELLOWING yet less than 12 months of use later it looks like a nicotine stained thing all around the frame/edges.
Put in a warranty claim via the website and spent quite a while meeting all their requirements with pictures and description and proof of purchase and NOTHING, totally ignored.
I would avoid this company based on the total lack of customer service AND their products not being as good as they say the price commands.
Really let down!
My product was: URBAN ARMOR GEAR UAG Designed for iPhone 16 Pro Max Case 6.9" Plasma XTE Clear/Titanium
20 november 2025
Omdöme utan inbjudan
Svar från Urban Armor Gear
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. A clear case turning yellow—especially one advertised as non-yellowing—is incredibly frustrating, and it’s certainly not the standard we aim to deliver.
I’m also very disappointed to hear that your warranty claim hasn’t received a response yet. That’s not the level of service we want any customer to experience, and I apologise for the inconvenience this has caused.
I’ve sent you a private message — please provide us with the email address used to submit your claim so we can check the status and assist you further. We’ll make sure it’s reviewed as a priority, and if the product is covered under warranty, we’ll be happy to arrange a replacement.
We appreciate your patience and the opportunity to make this right.
Be careful not to use fake websites
The previous review that I made and deleted was for probably a fake web site :
urbanarmor .dot. shop
Be careful to use the legitimate one.
I put 4 stars as I didn't order on the legitimate one.
22 oktober 2025
Omdöme utan inbjudan
Svar från Urban Armor Gear
Hello Olivier! Thank you for sharing this — we truly appreciate your efforts in raising awareness about potential fake websites. The official Urban Armor Gear website is urbanarmorgear.com. We always encourage customers to shop directly through our site or through our verified retail partners to ensure authenticity and warranty coverage.
If you have any concerns or need assistance with verifying a purchase, please feel free to reach out to our support team anytime at support@urbanarmorgear.com. We are happy to help!
Happier now based on other products purchased
Purchased two Pathfinder cases, and two Clear glass, both of which are for IPhone 17 Pro Max. The Pathfinder case offers little to no grip. Not sure the safe drop distance is accurate, but I am not going to test it myself. The case and the Clear glass are both easy to install. There were lots of bubbles that had to be removed when installing the Clear glass. This may be a common ocurrance with all glass covers, not sure. The Clear glass for one phone cracked while I was removing bubbles and had to be removed altogether. I didnt request a replacement because I thought this was on me, and not the glass itself or UAG I will probably order the glass cover from another manufacturer.
Ordered (and received yesterday) the iPhone 17 Pro Max Lens Covers, and the 50th edition Ultra Watch 2 strap and Ultra Watch 2 case/cover. Very pleased with these products. Today I ordered another Clear Glass for my cracked iPhone 17 Pro Max Clear Glass (as mentioned in my review, above). I made the second purchase of the Clear Glass based on the level of my satisfaction plus with the other produces ordered, --willing to give the Clear Glass a second chance. Thank you, -_Richard
17 oktober 2025
Omdöme utan inbjudan
Svar från Urban Armor Gear
Hello Richard! Thanks for sharing your experience and feedback with us.
We get that no one wants to drop their phone to test protection—that’s why all our cases, including the Pathfinder, are independently lab-tested to meet military-grade standards. So your phone’s covered, even if you don’t test it yourself.
Sorry to hear the Clear Glass cracked while removing bubbles. Even if it seemed like a one-time issue, we’d be happy to send a replacement. We’ve also passed your feedback to our team to help improve installation instructions.
As for grip, preferences vary by style. If you’d like, we can suggest a few UAG cases with a different texture or feel.
Appreciate the honest feedback—it helps us keep improving!
MONARCH PRO KEVLAR IPHONE 17 PRO MAX…
MONARCH PRO KEVLAR IPHONE 17 PRO MAX CASE
$99.95 This is the worse case for the money that I have ever spent. It goes on to say it will protect your iPhone from falls damage. It’s got Kevlar in it and it’s a very protective phone case in reality is nothing but a cheap partial bumper case with a partial back. it doesn’t protect any of the front of the phone nor does it protect any of the camera area on the phone so it only protects about 40% of the phone. It doesn’t matter if it’s bulletproof if it only protects 40% what about the other 60% this case is worth $10 at best save your money and buy a different case this one you’re not gonna be happy with. The support line doesn’t work the phone lines always busy. If you try to create a return ticket it doesn’t allow you to pick an iPhone case just three Samsung cases are in the case field it will not let you proceed unless you pick something in that field,but this case is not Available nor is any iPhone for that matter, there is no way to get a hold of these people so there is absolutely no service after sale. Stay away from this company at all cost. AS OF TODAY I have received a full refund
22 september 2025
Omdöme utan inbjudan
Svar från Urban Armor Gear
Hello Steven! Thank you for sharing your feedback. I’m really sorry to hear about your experience with the Monarch Pro Kevlar case and the difficulties you faced when trying to reach us. That’s definitely not the experience we want for our customers.
A refund was already issued to you without requiring a return of the case, and you should see the funds reflected in your account within 3–5 business days. I also want to apologize for the trouble you mentioned with the return system. We’ve double-checked on our end and can confirm that the system is working correctly, but I understand how frustrating it must have been at the time.
The Monarch Pro Kevlar case is designed for drop protection with reinforced materials, but I completely understand your concern about the coverage and how it feels in use. We take feedback like yours seriously as it helps us improve both our products and our service.
Thank you again for bringing this to our attention. Please do not hesitate to reach out if there's anything we can do to help!
Next-day delivery promised on German site… 10–20 business days in support?! No cancel, no fix.
We ordered via UAG’s German webshop because it clearly promised “next business day delivery.” After 10+ days there was still no parcel and no tracking progress. Support then replied that international shipments take 10–20 business days—the exact opposite of what’s stated on the German product/checkout page.
When we pointed this out (with a screenshot), support did not align with the webshop promise and told us they couldn’t cancel because it had “shipped,” advising us to refuse the package and wait until it’s scanned “return to sender” before a refund—shifting all effort and delay to the customer.
Why this is unacceptable:
• Contradictory information: German site advertises next-day delivery; support insists on 10–20 business days.
• No proactive remedy: refused to cancel and refund immediately despite broken delivery promise.
• Customer burden: “Refuse on delivery and wait” is not a proper solution.
We actually like UAG products, but this experience was misleading and frustrating. Please fix your German site delivery promise to match reality and offer immediate refunds when promises aren’t met.
8 september 2025
Omdöme utan inbjudan
Svar från Urban Armor Gear
Hello Alex,
Thank you for your message, and I’m truly sorry for the inconvenience and frustration you’ve experienced with your order and the delivery information displayed on our German webshop. We absolutely understand how disappointing this situation is, especially when expectations are not met.
At this time, we don’t offer overnight shipping to Germany, so the fact that our German site displayed this is a serious issue. Our technical team has been alerted and is actively working to update the information to prevent this from happening again.
We’re processing a full cancellation and refund for your order right away, and you will receive a confirmation as soon as it’s completed. We’re also reviewing this experience internally and will ensure our team learns from it.
Thank you for bringing this to our attention. We value your feedback and are committed to making things right. If you have any further questions or need additional support, please don’t hesitate to reach out—we’re here to help.
UAG products are the best
UAG products are the best! I have been a customer since my last 2 iPhones. The UAG cases are reliable and protect my phones. I have dropped my phone face flat multiple times and had zero damages to my phone. I will continue to purchase these cases.
31 augusti 2025
Omdöme utan inbjudan
Svar från Urban Armor Gear
Hello Olga! Thank you very much for your fantastic feedback! We are delighted to know that your phone is protected by our case and that you are enjoying our products. Your support truly motivates and inspires us to continue doing great work.
If you have any further suggestions or need any assistance, please feel free to reach out. We are always here for you!
Terrible customer service
Terrible customer service and extremely long delivery times. Despite advertising fast delivery, the products—listed as in stock on their website—have still not been shipped after more than a week. Clearly, the stock information is misleading.
Save yourself the hassle and choose another supplier.
27 augusti 2025
Omdöme utan inbjudan
Svar från Urban Armor Gear
Hello Magnus! We are truly sorry for the delays and the inconvenience caused by the problems with both shipping and reaching our customer service team. We understand how important it is for you to receive your order on time—especially since our products are critical to your protection.
We realize how frustrating these delays can be, and we want to assure you that resolving these issues is our highest priority. We appreciate your patience and the additional information you provided to help us assist with your order.
Additionally, we have sent you a private message to obtain the necessary order details. We will continue to update you and get back to you as soon as possible.
Bester Schutz für iPhone oder iPads
10 augusti 2024
Omdöme utan inbjudan
Svar från Urban Armor Gear
Hello Simon! Thank you so much for your amazing feedback! We're absolutely delighted to hear that you’re enjoying our products. Your kind words truly inspire us to keep doing our best!
If you have any more suggestions or if there's anything else we can help you with, feel free to reach out anytime. We're always here for you!
I’ve been using UAG products for a…UAG Glass shield and others case UAG
I’ve been using UAG products for a while now, and I’m truly impressed. The build quality is outstanding, the design feels premium, and it gives my device the perfect balance of protection and style. I’ve dropped my phone a couple of times, and thanks to UAG, it still looks brand new. It’s lightweight yet incredibly durable — definitely worth every penny. Highly recommended for anyone who wants both safety and style in one.
Thank you once again for going above and beyond to ensure my satisfaction. This positive experience has further strengthened my trust and loyalty towards UAG, and I will continue to support and recommend your products wholeheartedly.
9 november 2024
Omdöme utan inbjudan
Svar från Urban Armor Gear
Hello! Thank you very much for your fantastic feedback! We are delighted to know that your phone is protected by our case and that you are enjoying our products. It truly motivates us to continue doing great work.
If you have any more suggestions or need any assistance, please feel free to reach out. We are always here for you!
MUY AMABLES
MUY AMABLES, MUY COMPRENCIVOS Y PROFECIONALES. EXELENTE TRABAJO DE EQUIPO. PUDIERON RESOVER MI RECLAMO DE GARANTIA CON EXITO.
Agradesco mucho en especial a Vincent Villarobia y a
Emily/customer sopport manage por su exelente atencion.
7 augusti 2025
Omdöme utan inbjudan
Svar från Urban Armor Gear
Hello David! Thank you so much for your wonderful feedback! We’re really happy to hear that you’re enjoying our services. Your kind words truly inspire us to keep up the great work!
If you ever have more suggestions or need any help, don’t hesitate to reach out. We’re always here for you!
Sadly disappointed
First, over priced. Although everything is expensive these days. Shipping is shit. It takes a half a month to get your product. The customer service is robotic response bullshit. 0 out of 10. Received the glass protector in 2 days. Total garbage. Amazon sells better products for half the price. I have been using UAG products for over ten years. Unfortunately I am stuck with these products I have ordered, again customer service socks, too hard to return or I would. In future I will use another brand.
6 augusti 2025
Omdöme utan inbjudan
Svar från Urban Armor Gear
Hello Jeffrey!
Thank you for reaching out. I'm truly sorry for the delays and the trouble you encountered - not just with shipping, but also with getting through to our customer service team. We understand how important it is to receive your order on time, especially when you rely on our products for protection.
I understand that these delays can be incredibly frustrating, and we want to reassure you that this is our utmost priority to address and prevent in the future. We appreciate you providing the additional information we requested and will assist with your order accordingly.
If you have any additional questions or concerns, please do not hesitate to get in touch. Thank you for your patience and understanding.
The customer service provided by the…
The customer service provided by the team at UAG was by far more than exceptional. Backing their products to the fullest and supported by such a great team makes it easy to purchase such products.
16 juli 2025
Omdöme utan inbjudan
Svar från Urban Armor Gear
Hello Cody! Thank you for taking the time to share your positive feedback. We are thrilled to hear that you are satisfied with our services, and your kind words motivate us to continue providing excellent service.
If you have any further suggestions or need any additional support, please do not hesitate to reach out.
Horrible experience specially Darlene…
Horrible experience specially Darlene and Laci they did not give me back my money on a return
2 juli 2025
Omdöme utan inbjudan
Svar från Urban Armor Gear
Hello Hector! Thank you for reaching out to us. We're sorry to hear that you haven't received a response from what you believe are our support agents, Darlene and Laci. We have reviewed our records and could not find any Customer Support agents by those names. Is it possible that you may have placed your order on a different site?
We have sent you a direct message, and we want to help resolve any issues you're facing as quickly as possible. Could you please provide additional details regarding your order, such as the platform or website where you made the purchase? This will help us track down the correct support team and ensure you receive the assistance you need.
Better not replying then replying we…
Better not replying then replying we will improve our service after a product failure … another 1 star
23 juni 2025
Omdöme utan inbjudan
Great case
Genuinely confused by these reviews. I've not had any other case for my phones since these came out and they've lived up to expectations. The cost has (upto now) always been reasonable in my opinion. Kept my s21 safe then my s24! Wanted to buy for s25 ultra but whilst the price is justified, just can't afford £50.
15 maj 2025
Omdöme utan inbjudan
Svar från Urban Armor Gear
We're thrilled to hear that our case is doing an excellent job protecting your phone. Your satisfaction is our top priority, and it means a lot to us to know that you're enjoying the benefits of our product. Thank you for being a loyal customer and trusting us with your needs!
URBAN ARMOR GEAR UAG is useless - damaged my phone beyond repair
I purchased a UAG case for my S23 Ultra. The phone slipped off a weight bench in the gym dropping about an 18" drop. The edge of the phone hit a 5 lb weight slightly cracking the screen. I thought that shouldn't have hit it that hard to cause any damage. The screen then started turning green. I was later told the phone is not repairable because the damage was in the LCD screen and replacing the glass will not help. The only option was to get a new phone. WTF
Case was purchased from Amazon on June 6, 2023:
=======================================
URBAN ARMOR GEAR UAG Designed for Samsung Galaxy S23 Ultra Case 6.8" Monarch Pro Kevlar Black - Premium Rugged Heavy Duty Shockproof Protective Cover Compatible with Magnetic Charging
3 maj 2025
Omdöme utan inbjudan
Svar från Urban Armor Gear
We're sorry to hear about your experience. The feedback has been forwarded to the relevant team for a thorough review and further improvement.
We would be happy to help you submit a claim for your case. Please get in touch with our support team at support@urbanarmorgear.com for further assistance.
It doesn't even deserve a single star
It doesn't even deserve a single star. I ordered a case for my Son's Samsung Galaxy S24 ultra. I ordered and paid on the third of February. My purchase never came to me, they took the money and no one responds to my email, awful theft. Terrible!!!
3 februari 2025
Omdöme utan inbjudan
Svar från Urban Armor Gear
Hello Barbara! We were unable to retrieve your order details or locate an email sent under the provided email address. Could you please contact our support team at support@urbanarmorgear.com? When you do, kindly include your order number or order confirmation details if available, so we can help further.
"Free returns" only if you pay to return
"Free returns" are only if you pay to ship it back to them, regardless of if it works or not. The lip on the case was so high that I couldn't use my keyboard in its entirety. Even if I wanted to exchange it, I would have lost money in the process. No idea where the egregious amount of money I paid for my case was meant to go, but since I purchased my first UAG case back in 2019, the price has doubled and the quality has not. I am in the process of getting a refund and will not be purchasing again. Sad, since I really loved the brand before they pulled this.
8 februari 2025
Omdöme utan inbjudan
Svar från Urban Armor Gear
We're sorry to hear about your experience. Your satisfaction is important to us, and we would like to address any issues or concerns you may have.
We previously reached out to you in February to obtain your email address and order number but haven't received a response.
Please contact our support team at support@urbanarmorgear.com so that we can assist you further. Thank you!
They Delete Critical Customer Reviews
I’ve been a loyal UAG customer since 2012, exclusivity buying their cases. I recently purchased a Pathfinder Case and Magnetic Ring Stand for my iPhone 16. I am very dissatisfied with both products, so I left critical reviews on their website. They have responded to me via email 3 times regarding my reviews, but my reviews never appeared on the website. And it’s been over a week.
Prices are way up, quality is down, and they are hiding negative feedback. Proceed with caution.
29 december 2024
Omdöme utan inbjudan
Svar från Urban Armor Gear
Hello Dylan! We appreciate you sharing your experience with our product. Your satisfaction is important to us, so we've sent you an email to address any issues or concerns you have.
Reviews will be automatically published 14 days after submission, and we apologize for any confusion this may have caused.
In the meantime, we've also messaged you to obtain the email address you used to submit your review. This will help us check why you might not be seeing your reviews on the website.
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