It's early days but I'm pretty happy so far with the refurbished Aventon Abound that I bought from Upway 2 weeks ago -- already put 100 miles on it for school pickup/dropoff. It was easy to assemble o... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Upway kept us informed with shipping information, this was super helpful considering the item was so large. Customer service was available almost immediately on the weekend when we thought we had a di... Se mer
The bike is exactly as described. Great deal on a superb bike. Thank you UpWay for the excellent packing. FedEx certainly didn’t treat the box well but it still arrived in perfect condition. I will ce... Se mer
I had been looking for an Aventon E bike for quite some time but never pulled the trigger due to the cost. I can across Upways site and a d after several days researching reviews and the bike listed... Se mer
4,4
Utmärkt
179 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good price for a new bike they…
Good price for a new bike they purchased from a bike dealer.
5 mars 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Sub-level parts swapped onto the bike
Changes were made to the bike that I didn’t fully appreciate. A wheel was swapped out for a sub-grade part, the derailer had “demo” written on it, and pegs and grips were as basic as they come. They put all of these on a Specialized Expert Carbon. It was hard to see these changes in the pictures when I was buying, but definitely disappointing.
2 mars 2026
Svar från Upway
Thank you for sharing. We want to sincerely apologize for the negative buying experience you had with us.
We understand that your bike arrived with parts that were not original to the bike when sold directly from the manufacturer.
Due to all bikes having been preowned, parts are subject to be replaced to improve the overall functionality and reliability of our bikes. All changes are made according to manufacturer's recommendations and guidance.
Overall, we attempt to provide as much visibility into the condition and history of each bike we sell on our site.
Within each page contains a history and inspection report for each bike, detailing what parts were serviced and/or replaced. To provide a clear picture, we take photos of any visible blemishes a bike may have received.
Mind you, we understand that we should improve on how clear and accessible this information is.
An agent of ours is going to reach out to see if you'd like to share more with our team, as well as see if there is something we can do to improve on your experience.
We sincerely appreciate you sharing your experience.
Upway.co
Upway was great
Upway was great. The bike as advertised was what it was upon receiving, no surprises. Boxed well for transport with no damages. Upway notified me with all the pertinent information, from point of sale to shipment. The carrier (FedEx) kept me informed of delivery dates.
5 mars 2026
It's a great bike
It's a great bike.
However one of the main screw/bolts was crushed & There were no screws to attach the basket to the bike that it came with
17 februari 2026
I purchased two bikes. Great expereince!
I purchased two bikes. Both arrived in a timely fashion and i was kept informed on their transit and delivery.
Both bikes were in excellent condition and needed only a few minutes to be fully assembled and ready to ride.
the price I paid was half of buying locally.
4 mars 2026
The E-Bike was delivered on time
The E-Bike was delivered on time, packaged very well, and the communication through out the process was amazing.
20 februari 2026
The help desk was very responsive
The help desk was very responsive
However I would recommend that you have your bike fitted. I had to replace the handlebars and seat. Also the pressures in the shockes were why too high.
4 mars 2026
Awesome packaging..
Awesome packaging... bike is exactly as described on website...speedy delivery
3 mars 2026
Great
Bike came well packed and on time. Everything works as it should. I love my new bike.
3 mars 2026
Bought a bike through upway not happy.
Bought a bike through upway, recieved 1 bike from new York and love the bike, bought a second for my wife it came from California, shipment was late, brake lights don't work and brakes will not shut off the motor, this was not the same as the 1st bike I purchased. This seems very unsafe for my wife. Contacted upway support immediately, Christopher is working on my case with no resolution yet , it's been 2 1/2 weeks and no diffinitive answers yet?
26 februari 2026
Svar från Upway
Hey Duane,
Thank you for reaching out. Our agents are working as quickly as they can with the manufacturer to provide you with the needed parts.
We apologize for the experience and lengthy process.
We will continue to do all we can to make sure you receive the needed parts, as soon as possible.
Thank you for your patience throughout this process.
-Upway.co
Great experience purchasing from Upway.
Probably one of the best purchase experiences I have ever had from moment of purchase to shipping updates, tracking, assembly video and post purchase follow up. Our Aventon Ramblas is perfect and would highly recommend Upway to anyone looking to purchase an E Bike.
2 mars 2026
Shipping was amazing fast
Shipping was amazing fast. Bike comes very well packed. The bike was not washed like they said. I am having problems with the charger and can not get a straight answer from customer service if this is covered with the warranty.
Would I buy from Upway again. Very Possible.
2 mars 2026
Great experience.
I bought a bike from Upway two months ago. I had an issue with my bike, they responded within a day. Then referred me to a local bike shop, then got in touch with Aventon for my warranty. Come to find out it was used error my dumb self, but they stay in touch the whole time. Great Customer Service!
18 februari 2026
Second Bike Purchase from Upway / Evelo Aurora Limited
My Evelo Aurora Limited is the second bike that I have purchased from Upway. The first bike I purchased arrived damaged due to mishandling of the shipper. I worked everything out with Upway customer support and got a full refund for that bike. This bike I purchased arrived just a few days, on time, packaged very well, and was not not damaged in any way. You will not believe the box that it comes in, they are masters in shipping a bike. I cannot say enough about my outstanding first class purchase experience with Upway. Just like to mention that the Evelo Aurora Limited is a very good bike with CVT/Belt drive and I love riding mine and have already put 200 miles on it. Bottom line you can't go wrong with Upway on an e-bike purchase in my experience with them. Best Regards Michael "JB"
10 februari 2026
Review
the customer service and timely response was outstanding!. My bike came skillfully packaged and as ordered. I love my Sinch 2.5!!
6 mars 2026
Used Aventon
I ordered my used Aventon. It came earlier than expected. The packaging was amazing. All spray foam to secure everything . Easy instructions and assembly. The bike was exactly how it was listed. I have already told so many people.
11 februari 2026
The process to buy went really well
The process to buy went really well. I locked in on the bike I wanted and everything went smoothly through delivery and prepping the bike to ride.
27 februari 2026
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