Upway Omdömen 179

Upway not only has great prices, but also the best customer service from any website in my recent experience. Staff took the time not only to live chat but also gave me a phone contact to answer a few critical questions. That call with a human touch made a big difference to give me the comfort level I needed to make such a big purchase online. I love my new bike - it is perfect. It was delivered on-time without a scratch. I have recommended Upway to all my biking friends! Thanks Upway!

The bike arrived damaged but Upway worked quickly to have it repaired by a local bike shop. Very good customer service but the background noise in the phone made it difficult to talk to representative.

Selection, communication and delivery were all a breeze. Great business model and execution

Bike arrived with some issues with the front disc brake, may have been from shipping but there was a lot of rubbing that I was able to fix on my own. Other than that the bike is in good shape besides some scratches.

The best customer service you could ask for while supplying a great product that has brought me many smiles to amd from work and with the kiddo who cycles amd I couldn't keep up with. Their customer service though is unmatched from offering a coupon to canceling an order when the description didn't match and allowing me to change and pivot to a different e bike. They are a great company. They delivered a bike that was easy to assemble and worked beautifully.

I have been interested in an e-bike for a couple of years but the prices seemed rather high for my liking. I checked out upway and could see a fantastic collection of used bikes. Many were used very little. I found the bike I was most interested in as well as fitting my needs. It had been a rental bike and had only been used less than a couple of hundred miles. Most importantly it was half the cost of a new bike. The bike came boxed and easy to assemble. During shipping the lcd screen had been damaged. After a few emails a replacement part was sent directly to me. Prompt service and great prices.

Bike came packaged well but came a week late. Someone had put the shipping label on the bottom of the box and it became unreadable due to it being scraped on the floors during transit. Tracking show the bike going around in circles during transit. No owner manuals were provided, not even pdf's. The battery did not have as much storage capacity as listed on the website. I am supposed to be getting compensation but I have not seen it yet.

The bike arrived very dirty. Tried to ride it but it wouldn't shift. The chain fell off 3 times. Took it to the bike shop. The battery was dead in the shift derailleur. The derailleur was also bent. The seat dropped post didn't work correctly. Then he found the rear wheel hub bolt was stripped out and couldn't be fixed. Emailed customer support and they are sending parts to fix it and will reimburse me for the rest to fix it but I still haven't been able to ride it and the tech that test rode it and cleaned it- or didn't- should not be working on bikes and certifying them.

From start to finish, I enjoyed choosing and purchasing an e-bike from Upway. The man who delivered my ebike was a super-friendly gentleman. Overall, my experience was top-notch. So far, the ebike has performed perfectly, too.

The bike that arrived was extremely damaged, scratched up, and I was not happy with the "support" I received from upway. Buyer beware, make sure you carefully review the NON-carousel images. If you don't like the bike there are restocking charges and you have to pay for return shipping.

Great experience, great prices, great website, shipped promptly, was shipped really really well and I’m super happy

Came well packed and arrived on time. Bike has only a few blemishes. The tail light is a bit flaky but I normally won't be riding it at night. I didn't know I bought a ladies e-bike until I looked at the owners manual. It would have been nice if that was stated on the specs page of the upway website. I don't see why it couldn't have come common carrier instead of freight and save $150. The front wheel is only one bolt and four allen screws for the handlebar.In fact, if the handlebar was off you wouldn't need to re-align it on the column.

Started off a little Rocky but after a good detail and Upway sending me a new screen that was damaged in shipping they stepped up!!!

Selling my bike was fairly painless - aside from assembling the return box - that was terrible. So many of the plastic clips were broken - legit had to use over one roll of packing tape per box. Other than that - it was a great experience selling our bikes with Upway and purchasing new ones. I do recommend!

Great team. Excellent communication with me. The bike I bought on your website was well described with lots of info. It was packaged well and had precise info to put it together. Thanks

Every bike has year model and mileage easy order
Securely packaged w/ fast shipping. Easy assembly.

Sent bike late after damage from shipping. Then bike arrived with wrong parts on front that is clearly not a Rad product. Clearly bike received after 15. day return period. Customer service sucks.

Incredible experience! The bike was exactly as advised. The bike arrived with a cracked battery and everyone at Upway was kind and understanding. They quickly jump in and revoked the issue. Would highly recommend ordering from them!

Upway delivered the exact bike as advertised in a giant box that fully protected it. Communication with the company is a clumsy but they are responsive. I admire their ability to create a market niche and build a business that serves the buyer as well.

Excellent customer service. I was worried that my bike was recalled. They provided Excellent communication over of the weekend.