Upway Omdömen 179

The Upway product description was accurate. The pictures provided were clear and appropriately depicted the offering. The specification and measurements were accurate. However, after receiving the bicycle, it would not move past the initial "on" screen. I had to take it to a Specialized dealer to have the computer reset, this is not a factory default reset, but an embedded product preview that is required by Specialized of its dealers. The reset was not explained in either the offering, instructions or user manual that was included when the bike was received. It was a major headache not knowing this process had to be completed by a local dealer. The local dealer was very helpful and provided great customer service regardless of where the bike was purchased. He stated this was not the first time he's had to provide this service to others. Once past this issue, I'm ecstatic with the bike. It is everything it said it is!

Service was excellent, product was as described on the website. Two minor issues were resolved easily.

Great bike, kiddo very happy!! Only "complaint" delivery was crazy fast and FEDEX their vacation hold does not work, so they had to come by 3 times untill we were home!!! Planning to buy more bikes for the rest of the family....

Customer service is prompt to respond. and warranty replacement is shipped fast. Best!

Bike delivery was timely, with frequent updates
Bike was easy to put together .

They are an excellent company to work with, very pleased with my bike. Super clean and packaged well.

Ease to work with

Fantastic experience from start to finish

I purchased a gently used Diamondback e-bike, and my experience has been a bit mixed, so I’m giving it 3 stars. The bike itself has potential and rides well, but there were a few issues right from the start. It came with the light snapped off, which was disappointing. While they did offer to repair it, it’s a bit of an inconvenience having to go back and forth for something that should have been addressed beforehand.

The customer service was decent overall, but the repeated trips and communication became frustrating. I’ve also noticed what seems like additional scratches on the bike since purchasing, which adds to the disappointment.

On top of that, every time I turn the bike on, there’s an error message advising me to contact the original manufacturer. That’s concerning and takes away from the overall experience and confidence in the purchase.

Overall, it’s not a terrible experience, but definitely not seamless. With better quality control and fewer issues upfront, this could have easily been a higher rating.

The website was easy to use. Price was phenomenal, We found the product we were looking for, they had great support both for the purchase and after, doing adjustments, getting accessory products.

Great bike advice prior to purchasing, Quick shipping, bike was pretty much like new. Very responsive customer service - helped me out with a small problem right away. Highly recommend Upway!!!

Bike was in perfect condition and shipping was quick and packaged well. I would not be afraid to purchase from them again. Highly recommended!!!!

This is a top-notch company—helpful, trustworthy, responsive, and genuinely friendly. They offer excellent products and truly stand behind them. I wouldn’t hesitate to order a bike online from Upway.

Excellent price. Bike as described. Quick shipping. Also, called a couple of times and actually got to speak to well trained staff!

The packing itself was incredible.

Delivery was fast and the bike was in great shape.

Got a very good deal. The beginning of this experience wasn’t what I was hoping for due to a missing spacer, so wasn’t able to ride the E bike, but they definitely went above and beyond to make sure I got taken care of five stars for sure. I just think something accidentally got misplaced when packaging things happen. I was literally gonna go and buy the spacer myself because it’s not that big of a deal but apparently they don’t even sell those spacers so they paid super 73 full price for a whole complete wheel assembly even though I only needed a five dollar spacer like I said they went above and beyond I would totally order through them again, and hundred percent, would recommend to other people and already have🫶🏻🥰👌🤙

New fan of Upway!!!! Bike, price and delivery: ⭐️⭐️⭐️⭐️⭐️

Smooth transaction from purchase to receiving. Great to have a company that sells used higher end bikes for a fair price. Felt comfortable I was getting what was described. Gone through and certified by pros.

Fast shipping, exceptionally well packed.