There was a bit of a delay with the march subscription box, due to whats going on in the world right now i can understand why, recieved it today and its amazing quality as usual and so beautiful, cant... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I sent an email prior to leaving my last review once i left a negative review i got an email back. This email was really helpful saying i couldnt get a refund but they would help me find a style that... Se mer
After being subscribed since January, I have been charged for 3 boxes, had 2 orders confirmed, and only 1 set actually delivered. I have since cancelled my subscription to stop further charges a... Se mer
I had such a great experience with unndr. The customer service was absolutely phenomenal — really friendly, quick to respond, and genuinely helpful throughout the whole process. It’s rare to feel... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Essential By Design. At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month. We care deeply about our customers and are always here to help with sizing, orders, and anything in between. Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.
Kontaktuppgifter
Storbritannien
- hey@unndr.com
- unndr.com
Har besvarat 59 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Betale told i DK
Mega fedt koncept med månedlig undertøj, som jeg havde set frem at skulle benytte mig af de næste 2 år, da min kæreste skal være på farten. Desværre skal man betale told når man bor i Danmark, så det bliver alt for dyrt, hvis man skal det hver gang. Derfor måtte jeg afmelde det igen..
Jeg betalte tolden og modtog også pakken. Kvalitet på undertøjet er nogenlunde - ikke det bedste, men til OK til prisen FØR told..

Svar från Unndr
Grateful and impressed returning customer
I can't express enough how grateful I am for the outstanding customer service provided by Unndr. When I had an issue with my order, the team has been nothing short of exceptional in responding and sorting out my mistake on the order.
The beautiful garments they create are truly a delight, each piece showcasing exquisite craftsmanship and attention to detail. It's always such an exciting moment to wait for the new set to be revealed, knowing that a stunning and unique piece awaits me. The quality and design are consistently top-notch, making me feel special and confident every time I wear them.
I also want to take a moment to admire the incredible work of Unndr CEO, the amazing girl boss behind this brand. Her vision and dedication shine through in every collection, and it's inspiring to see how much effort and passion goes into each piece.
For anyone considering trying out Unndr, I wholeheartedly encourage you to do so. The combination of beautiful, thoughtfully designed lingerie and exceptional customer service makes this brand truly stand out. You won't be disappointed!

Svar från Unndr
Reliable and cute!
I’ve had a subscription with Unndr for over six months now and I haven’t had any problems! Their sets are so cute and creative which I love. 10/10 recommend 🫶🏽

Svar från Unndr
Love love love!
Super happy with the customer service I have received via email!

Svar från Unndr
Unndr is my favourite delivery of the…
Unndr is my favourite delivery of the month! Always comes so quickly and the packaging is beautiful as well as the underwear. If I've ever had a query, the customer service team are great and have responded within 24 hours and are so helpful. Discovering Unndr and signing up was the best thing I've done.

Svar från Unndr
Fabulous treat happy with the products …
Fabulous treat happy with the products but my selected sizing is letting the full enjoyment down.
Difficult to contact and chat about changing size
So be careful what size you pick

Svar från Unndr
I didn’t get my package yet
I didn’t get my package yet. Already had to pay an price increase. Wrote an email and didn’t get a reply, as I wanted to get my order delivered with my flatmate. & getting asked now to fill out an experience survey, as I haven’t really gotten anything from your service. (Sorry for harsh feedback) - looking forward to my first order!

Svar från Unndr
A dream come true…
I have been dreaming of having a subscription for underwear for years and to find this has been amazing. Every month the sets are different and unique, they even theme them with the seasons. The great thing about having underwear chosen for you is it makes you try different colours and styles that you wouldn’t normally choose for yourself. I love having a drawer full of stunning sets.

Svar från Unndr
Inconsistent sizing
I loved my first set. The quality and sizing was perfect. Then I got my second set and it absolutely did not fit. My measurements didn’t change, my first set fits like a glove but my second set doesn’t fit my bust at all. Really disappointed as it’s non refundable/can’t be exchanged and shipping cost nearly half of the item. Hoping my next box fits again.

Svar från Unndr
Great quality and delivery
Great quality and delivery. Think there's an issue with this month's box as it fits too small but they've offered to send a new one out

Svar från Unndr
I have been with the subscription box…
I have been with the subscription box for 2 months now and I can honestly say I’m in love I love that it’s a surprise and something new each time and everything fits just right even tho I’m petite I still feel so confident in my body I wear an XS so anyone concerned that it won’t fit them it will fit trust me. Honestly done so well on the sizing I can’t fault anything
I did have someone suggest no underwire bra but I prefer underwire but maybe do some where they not I don’t know I thought it could help but none of the less I am impressed with you guys! Will definitely be continuing my subscription

Svar från Unndr
The dreamiest company! xxx
The dreamiest company! The perfect choice for any lingerie lover who is wanting an easy way to boost your collection each month. The designs are so unique, with May being a favourite of mine so far.
Cannot wait to see what is next xx

Svar från Unndr
Stunning
Firstly, the designs are STUNNING. Absolutely beautiful.
A few things, that would level up the game though -
1. The straps are too thin. I want to be able to wear this bra all day and not just in the bedroom, so the straps need to be thicker to support those with a bigger bust as the bra just does not feel supportive. (At least not the June one).
2. I’d much prefer to be able to select my bra size and not just a M/L/XL size. I’m sure most women can agree that bikini’s for example fit much nicer when it is the actual bra size and not a generalised size, so bra’s should 100% be fitted properly.
3. It would be great to be able to select your subscription with thong/knickers option as i prefer one over the other and it’s not ideal to keep getting the underwear shape that you’re not a fan of.
With this being said, I love this idea and although i’m not a fan of the price increase, I saw a sneak peak saying that this means the set will include garters, and other upgrades so if that means some of the above points are included then I think it would be worth the extra money.

Svar från Unndr
Amazing quality products and 11/10…
Amazing quality products and 11/10 customer service: can’t recommend enough 🩷

Svar från Unndr
Exceptional service
Due to being away to work for 3 months, my subscription parcels got sent back to the courier because i wasnt able to pick them up.
I emailed the Unndr team with this issue and they did an amazing job of emailing me back quickly and shipping the lost parcels. Im looking forward to getting the 3 previous parcels and the july one. So 4 sets to open. Im very excited!

Svar från Unndr
LOVE LOVE LOVE
I love that this company is women-owned and caters specifically to women and our needs. They truly listen to their customers! I look forward to being a long-time customer. ♥️

Svar från Unndr
Absolutely obsessed!
Absolutely obsessed with my monthly subscription! Found Unndr through an Instagram AD and the marketing is chefs kiss but the boxes themselves are on another level! Unndr have been amazing from the start of my subscription & the customer service team have been amazing on jumping on any issues I’ve faced with external payment issues making sure I still get my monthly set. 10/10 would recommend x

Svar från Unndr
Am subscribed for the monthly set box…
Am subscribed for the monthly set box and I am never disappointed, always so beautiful ! Recently I emailed to say one of my bras was a bit faulty because the strap and snapped without much use and they got back to me immediately saying they would send a new one , absolutely outstanding communication and service thankyou so much !! Xx

Svar från Unndr
Sizing is not consistent
The sizing is horrible. This company is not big girl friendly. Such a shame.

Svar från Unndr
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