Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

There was a bit of a delay with the march subscription box, due to whats going on in the world right now i can understand why, recieved it today and its amazing quality as usual and so beautiful, cant... Se mer

Betygsatt 1 av 5 stjärnor

I sent an email prior to leaving my last review once i left a negative review i got an email back. This email was really helpful saying i couldnt get a refund but they would help me find a style that... Se mer

Betygsatt 1 av 5 stjärnor

After being subscribed since January, I have been charged for 3 boxes, had 2 orders confirmed, and only 1 set actually delivered. I have since cancelled my subscription to stop further charges a... Se mer

Betygsatt 5 av 5 stjärnor

I had such a great experience with unndr. The customer service was absolutely phenomenal — really friendly, quick to respond, and genuinely helpful throughout the whole process. It’s rare to feel... Se mer

Företaget har svarat

Företagsinformation

  1. Underklädesbutik
  2. Klädbutik

Skrivet av företaget

Essential By Design. At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month. We care deeply about our customers and are always here to help with sizing, orders, and anything in between. Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

370 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 59 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 2 av 5 stjärnor

Betale told i DK

Mega fedt koncept med månedlig undertøj, som jeg havde set frem at skulle benytte mig af de næste 2 år, da min kæreste skal være på farten. Desværre skal man betale told når man bor i Danmark, så det bliver alt for dyrt, hvis man skal det hver gang. Derfor måtte jeg afmelde det igen..

Jeg betalte tolden og modtog også pakken. Kvalitet på undertøjet er nogenlunde - ikke det bedste, men til OK til prisen FØR told..

27 juli 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey Manja!

Thank you for your feedback. We are sorry to hear you have been unhappy with your shopping experience with us. We are very transparent on our website about the expectation of taxes and duties outside of the UK. We acknowledge your feedback and will take this on board!

Thank you,
Team Unndr 🫶

Betygsatt 5 av 5 stjärnor

Grateful and impressed returning customer

I can't express enough how grateful I am for the outstanding customer service provided by Unndr. When I had an issue with my order, the team has been nothing short of exceptional in responding and sorting out my mistake on the order.

The beautiful garments they create are truly a delight, each piece showcasing exquisite craftsmanship and attention to detail. It's always such an exciting moment to wait for the new set to be revealed, knowing that a stunning and unique piece awaits me. The quality and design are consistently top-notch, making me feel special and confident every time I wear them.

I also want to take a moment to admire the incredible work of Unndr CEO, the amazing girl boss behind this brand. Her vision and dedication shine through in every collection, and it's inspiring to see how much effort and passion goes into each piece.

For anyone considering trying out Unndr, I wholeheartedly encourage you to do so. The combination of beautiful, thoughtfully designed lingerie and exceptional customer service makes this brand truly stand out. You won't be disappointed!

26 juli 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey Viktorija!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Betygsatt 5 av 5 stjärnor

Reliable and cute!

I’ve had a subscription with Unndr for over six months now and I haven’t had any problems! Their sets are so cute and creative which I love. 10/10 recommend 🫶🏽

25 juli 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey Ana!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Betygsatt 5 av 5 stjärnor

Love love love!

Super happy with the customer service I have received via email!

25 juli 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey Nancy!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Betygsatt 5 av 5 stjärnor

Unndr is my favourite delivery of the…

Unndr is my favourite delivery of the month! Always comes so quickly and the packaging is beautiful as well as the underwear. If I've ever had a query, the customer service team are great and have responded within 24 hours and are so helpful. Discovering Unndr and signing up was the best thing I've done.

25 juli 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey Safiye!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Betygsatt 4 av 5 stjärnor

Fabulous treat happy with the products …

Fabulous treat happy with the products but my selected sizing is letting the full enjoyment down.
Difficult to contact and chat about changing size
So be careful what size you pick

22 juli 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Betygsatt 1 av 5 stjärnor

I didn’t get my package yet

I didn’t get my package yet. Already had to pay an price increase. Wrote an email and didn’t get a reply, as I wanted to get my order delivered with my flatmate. & getting asked now to fill out an experience survey, as I haven’t really gotten anything from your service. (Sorry for harsh feedback) - looking forward to my first order!

18 juli 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey Lorena!

Thank you for leaving a review.

Our team has emailed you to provide a tracking link. I apologise for the feedback email being sent before your order had arrived as our international orders take a few days longer than domestic orders.

Thank you,
Team Unndr x

Betygsatt 5 av 5 stjärnor

A dream come true…

I have been dreaming of having a subscription for underwear for years and to find this has been amazing. Every month the sets are different and unique, they even theme them with the seasons. The great thing about having underwear chosen for you is it makes you try different colours and styles that you wouldn’t normally choose for yourself. I love having a drawer full of stunning sets.

15 juli 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey Marianna!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Betygsatt 1 av 5 stjärnor

Inconsistent sizing

I loved my first set. The quality and sizing was perfect. Then I got my second set and it absolutely did not fit. My measurements didn’t change, my first set fits like a glove but my second set doesn’t fit my bust at all. Really disappointed as it’s non refundable/can’t be exchanged and shipping cost nearly half of the item. Hoping my next box fits again.

5 juli 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey!

Thank you for your feedback. We are sorry to hear you have been unhappy with your shopping experience with us. We acknowledge your feedback and will take this on board!

Thank you,
Team Unndr 🫶

Betygsatt 4 av 5 stjärnor

Great quality and delivery

Great quality and delivery. Think there's an issue with this month's box as it fits too small but they've offered to send a new one out

10 juli 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey Taylor!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Betygsatt 5 av 5 stjärnor

I have been with the subscription box…

I have been with the subscription box for 2 months now and I can honestly say I’m in love I love that it’s a surprise and something new each time and everything fits just right even tho I’m petite I still feel so confident in my body I wear an XS so anyone concerned that it won’t fit them it will fit trust me. Honestly done so well on the sizing I can’t fault anything
I did have someone suggest no underwire bra but I prefer underwire but maybe do some where they not I don’t know I thought it could help but none of the less I am impressed with you guys! Will definitely be continuing my subscription

8 juli 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey Chloe!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Betygsatt 5 av 5 stjärnor

The dreamiest company! xxx

The dreamiest company! The perfect choice for any lingerie lover who is wanting an easy way to boost your collection each month. The designs are so unique, with May being a favourite of mine so far.

Cannot wait to see what is next xx

5 juli 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey Bella!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Betygsatt 4 av 5 stjärnor

Stunning

Firstly, the designs are STUNNING. Absolutely beautiful.
A few things, that would level up the game though -
1. The straps are too thin. I want to be able to wear this bra all day and not just in the bedroom, so the straps need to be thicker to support those with a bigger bust as the bra just does not feel supportive. (At least not the June one).
2. I’d much prefer to be able to select my bra size and not just a M/L/XL size. I’m sure most women can agree that bikini’s for example fit much nicer when it is the actual bra size and not a generalised size, so bra’s should 100% be fitted properly.
3. It would be great to be able to select your subscription with thong/knickers option as i prefer one over the other and it’s not ideal to keep getting the underwear shape that you’re not a fan of.

With this being said, I love this idea and although i’m not a fan of the price increase, I saw a sneak peak saying that this means the set will include garters, and other upgrades so if that means some of the above points are included then I think it would be worth the extra money.

8 juli 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey Hannah!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Betygsatt 5 av 5 stjärnor

Exceptional service

Due to being away to work for 3 months, my subscription parcels got sent back to the courier because i wasnt able to pick them up.
I emailed the Unndr team with this issue and they did an amazing job of emailing me back quickly and shipping the lost parcels. Im looking forward to getting the 3 previous parcels and the july one. So 4 sets to open. Im very excited!

5 juli 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey Sophia!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Betygsatt 5 av 5 stjärnor

LOVE LOVE LOVE

I love that this company is women-owned and caters specifically to women and our needs. They truly listen to their customers! I look forward to being a long-time customer. ♥️

15 juni 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey Ale!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Betygsatt 5 av 5 stjärnor

Absolutely obsessed!

Absolutely obsessed with my monthly subscription! Found Unndr through an Instagram AD and the marketing is chefs kiss but the boxes themselves are on another level! Unndr have been amazing from the start of my subscription & the customer service team have been amazing on jumping on any issues I’ve faced with external payment issues making sure I still get my monthly set. 10/10 would recommend x

3 juli 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey Mollie!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Betygsatt 5 av 5 stjärnor

Am subscribed for the monthly set box…

Am subscribed for the monthly set box and I am never disappointed, always so beautiful ! Recently I emailed to say one of my bras was a bit faulty because the strap and snapped without much use and they got back to me immediately saying they would send a new one , absolutely outstanding communication and service thankyou so much !! Xx

2 juli 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey Rosie!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Betygsatt 1 av 5 stjärnor

Sizing is not consistent

The sizing is horrible. This company is not big girl friendly. Such a shame.

26 juni 2024
Omdöme utan inbjudan
Logotyp för Unndr

Svar från Unndr

Hey!

Thank you for your feedback. We are sorry to hear you have been unhappy with your shopping experience with us. We acknowledge your feedback and will take this on board!

Thank you,
Team Unndr 🫶

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer