There was a bit of a delay with the march subscription box, due to whats going on in the world right now i can understand why, recieved it today and its amazing quality as usual and so beautiful, cant... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I sent an email prior to leaving my last review once i left a negative review i got an email back. This email was really helpful saying i couldnt get a refund but they would help me find a style that... Se mer
After being subscribed since January, I have been charged for 3 boxes, had 2 orders confirmed, and only 1 set actually delivered. I have since cancelled my subscription to stop further charges a... Se mer
I had such a great experience with unndr. The customer service was absolutely phenomenal — really friendly, quick to respond, and genuinely helpful throughout the whole process. It’s rare to feel... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Essential By Design. At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month. We care deeply about our customers and are always here to help with sizing, orders, and anything in between. Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.
Kontaktuppgifter
Storbritannien
- hey@unndr.com
- unndr.com
3,5
Medel
370 omdömen
Har besvarat 59 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service and designs
The customer service was so helpful and we were really happy with all of the sets. The quality and designs were also brilliant, would definitely recommend!
28 mars 2025
Omdöme utan inbjudan
Svar från Unndr
Hi Tom,
Thank you so much for your kind words and for taking the time to leave such a lovely review 🤍
We’re really happy to hear you loved the sets and had a great experience with our customer service. It means a lot to know the quality and designs stood out to you. Thank you for the recommendation. We truly appreciate your support!
The Unndr Team
Customer service is so helpful
Customer service is so helpful! I washed a product wrong (completely my fault) and it shrank and the team were so nice and replaced it for me!
2 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Chloe,
Thank you so much for your kind words and for taking the time to leave such a lovely review 🤍
We’re really glad we could help and that you had a positive experience with our team. Taking care of our customers is very important to us, and it’s lovely to hear that this came through.
Thank you again for your support, and we hope you continue to enjoy your unndr pieces!
The Unndr Team
Customer service was amazing
Customer service was amazing. They are timely and so nice. Not to mention the pieces are beautiful! I will continue to purchase from Unndr!
12 december 2025
Omdöme utan inbjudan
Svar från Unndr
Hi Paige,
Thank you so much for your kind words and for taking the time to leave such a lovely review 🤍
We’re so happy to hear you had a great experience with our customer service and that you love the pieces. Your support truly means everything to us, and we can’t wait to have you back again soon!
The Unndr Team
Quick replies
Despite it being the holiday season they still replied super quickly to my email and helped me see where my order is in the shipping process! While the shipping might take a while it is definitely not their fault and the lingerie I have received in the past is super comfortable and worth the wait!
30 december 2025
Omdöme utan inbjudan
Svar från Unndr
Hi Cecilia,
Thank you so much for your kind words and for taking the time to leave such a lovely review 🤍
We’re glad we could help you track your order, and we really appreciate your understanding about shipping times during the holiday season. It’s wonderful to hear that you’ve enjoyed the comfort and quality of our lingerie. Your support means so much to us!
The Unndr Team
Ordered
Ordered, waited two months with no clear tracking service just pure guessing.
The materials of the underwear are okay, feels like you could go to primark and get the same thing. Although i do note they have some cute designs and unique patterns. The parcel came with a little gift each time and a card. It’s an okay service if you want some cute underwear
6 december 2025
Svar från Unndr
Hi Madelaine,
Thank you for taking the time to share your honest feedback.
We’re really sorry about the long delivery time and the lack of clear tracking. We understand how frustrating that can be, and we’re actively working on improving both our shipping timelines and communication, especially for international orders.
We appreciate your comments on the designs and the extra touches included in your parcel, and we’re glad you found those aspects enjoyable. We take all feedback on materials and quality seriously and use it to guide future improvements across our collections.
Thank you again for your order and for giving us a chance to improve. We truly value all feedback, positive or critical, as it helps us grow as a brand.
The Unndr Team
Svar från Unndr
Hi Victoria,
Ahh, thank you so much! 🤍 We’re over the moon to hear that. Your support means the world to us!
The Unndr Team.
I had a query regarding my subscription…
I had a query regarding my subscription and payment date and they managed to clear it all up for me within 30 mins! And… without making me feel silly or belittled. This is why I love this little business as they really do take care of their customers and want everyone to have the best experience. :)
15 december 2025
Omdöme utan inbjudan
Svar från Unndr
Hi Jordan,
Thank you so much for your kind words and for taking the time to leave such a lovely review 🤍
We’re thrilled to hear that we could help so quickly and make you feel supported. That’s exactly the experience we want for all our customers!
Your kind words mean so much, and we really appreciate your support.
The Unndr Team
I ordered the wrong size bra and was…
I ordered the wrong size bra and was pretty much instantly taken care of by the lovely Jessie and sorted out with the right size sent to me.
Perfect customer service in my book!
Also the underwear that arrived was well wrapped and good quality, a bargain.
15 december 2025
Omdöme utan inbjudan
Svar från Unndr
Hi Jay,
Thank you so much for your kind words and for taking the time to leave such a lovely review 🤍
We’re really happy to hear that Jessie was able to help you so quickly and get everything sorted. We’ll be sure to pass this on to her. It’s great to know you’re happy with the fit, quality, and packaging too.
Thank you again for your support, and we hope you continue to enjoy your unndr pieces!
The Unndr Team
I am more than impressed with how Unndr…
I am more than impressed with how Unndr have handled a technical glitch meaning my order wasn’t quite right! They’ve gone above and beyond to handle the problem. I will 100% buy from them again due to how lovely their customer service is! The underwear is also good quality for the price!!
11 december 2025
Omdöme utan inbjudan
Thank you for the freebies!
Had a little issue with receiving the wrong item at first, but they were super quick to get back to me and helpful in sorting, and even sent a bunch of freebies!
11 december 2025
Omdöme utan inbjudan
I had a defect in my Surprise monthly…
I had a defect in my Surprise monthly box. And the customer service was great. Sent a replacement very quickly with an extra surprise in too!
Thank you! ☺️
10 december 2025
Omdöme utan inbjudan
I contacted customer services regarding…
I contacted customer services regarding a query on the monthly subscription and I received an almost instant response even thought it was late in the evening.
Super helpful customer service! :)
10 december 2025
Omdöme utan inbjudan
I love this subscription
I love this subscription! The sets are sooo nice and they also fit so well, which I have never had before with bras. I am quite small and typically just wear little bralettes, It's an absolute treat so have a surprise set which fits perfectly and looks fab arrive in a cute little box each month! I was confused with the payment/shipping dates at first as it seemed like I paid and then had to wait a long time to receive a set, but the team who responded to my emails querying this have been lovely and have answered all my queries. I highly recommend this subscription xxxx
10 december 2025
Omdöme utan inbjudan
Speed of service - excellent
I contacted Unndr as I had questions about my order, I used the contact form on the website and I had a response in under an hour of raising.
My questions were answered and the person I was emailing was really lovely. Amazing customer service especially so close to Christmas.
Thanks again!
9 december 2025
Omdöme utan inbjudan
Amazing customer service!!!
After ordering a few bits for my wife, Evri lost my parcel. After submitting a request with unndr, I had an email within half an hour, an hour later they had sent out a replacement. The customer service received has been incredible!!
Will definitely be ordering again! ❤️
8 december 2025
Omdöme utan inbjudan
While the people who responded to me…
While the people who responded to me from this company were nice and they offered me a refund and a small gift, there is a serious issue with the orders. I ordered a set, and was send the wrong top. I was told I would be sent the right thing along with a small gift (which was nice) but I was send the wrong thing again. My mum then ordered the set again on a new account, but was also sent the wrong thing (the exact same wrong thing that I was send twice).
8 december 2025
Omdöme utan inbjudan
Svar från Unndr
Hi Greta,
Thank you for sharing this. We’re really glad to hear you found our team friendly and appreciated the refund and gift, but we completely understand how frustrating it is to receive the wrong item - especially more than once. During our Black Friday period we experienced unusually high fulfilment volume, which may have led to mistakes in your order and your mum’s order.
Please reach out to us at hey@unndr.com with your details so we can double-check the product allocation and make sure the correct set is sent out. Your feedback is incredibly helpful as we continue tightening our fulfilment process after the holiday rush.
Thanks for your patience, and for giving us the chance to make this right.
The Unndr Team
Amazing products and truly exceptional customer service
I love this company and everything it stands for! I’ve just received my first monthly set, and I’m absolutely obsessed.
The quality is definitely there, and you can tell a lot of thought went into the designs.
Through my own fault, I ordered the wrong size, and when I emailed to have future orders amended to the correct size, they responded very quickly and even offered to send me the current set in the right size without me asking.
I’m very excited to see what the December monthly set holds, and I recommend Unndr to all of my friends. It’s a lovely self care bundle in my opinion.
I couldn’t recommend them enough!
5 december 2025
Omdöme utan inbjudan
Svar från Unndr
Hi Ocean,
Thank you so much for such a wonderful review! We’re thrilled to hear you’re loving your first monthly set and that the design and quality stood out to you. It’s great to know our team could help with your sizing update and get the right size sent out quickly - we always want your sets to feel perfect from the start.
We’re excited for you to see the December drop too - it’s going to be our best box yet - and it means so much that you’d recommend us to friends. Thank you for seeing Unndr as a little self-care treat; that’s exactly what we hope it feels like 💛
We really appreciate your support!
The Unndr Team
Great products
Great products, looks great and the wife loves them. Had one piece sent out in wrong size but was fixed and dispatched really quickly, no hassle.
All items received the following day after order, faster than Amazon Prime!
5 december 2025
Omdöme utan inbjudan
Svar från Unndr
Hi SB,
Thank you so much for your review! We’re really glad to hear your wife loves the pieces and that everything arrived so quickly - faster than Amazon Prime is definitely something we love to hear! 😊
We’re also happy the sizing issue was sorted for you without any hassle. If you ever need anything else, we’re always here to help.
The Unndr Team
Customer service was great
Customer service was great, they responded to me incredibly quickly and processed my returns the same day I contacted them! The set were very pretty and though I worried I got the wrong size, the bras surprisingly fit me!
My only reall problem is that the sizing charts are just a tad confusing! But clearly I got it down.
6 december 2025
Omdöme utan inbjudan
Svar från Unndr
Hi Leora,
Thank you so much for your lovely review! We’re really glad to hear our customer service team could help you so quickly and that your returns were processed the same day. It’s great to know the set fit you well too, even with the initial sizing worry.
We appreciate your feedback about the size chart - we’re always working to make it clearer and easier to use, so this is really helpful.
Thanks again for taking the time to share your experience!
The Unndr Team
Amazing customer service
Hi! I ordered a set and received a wrong size for the bra in the set. The customer service was amazing though and the person that handled my message was super nice and resolved the issue immediately for me! The products are of a nice quality as well!
7 december 2025
Omdöme utan inbjudan
Svar från Unndr
Hi Ruxandra,
Thank you so much for your review! We’re really glad to hear you’re happy with the quality of your set, and we’re especially pleased that our customer service team could sort out the sizing issue quickly for you. It’s great to know the experience was smooth and helpful.
If you ever need anything else, we’re always here to help!
The Unndr Team
Detta är Trustpilot
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