There was a bit of a delay with the march subscription box, due to whats going on in the world right now i can understand why, recieved it today and its amazing quality as usual and so beautiful, cant... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I sent an email prior to leaving my last review once i left a negative review i got an email back. This email was really helpful saying i couldnt get a refund but they would help me find a style that... Se mer
After being subscribed since January, I have been charged for 3 boxes, had 2 orders confirmed, and only 1 set actually delivered. I have since cancelled my subscription to stop further charges a... Se mer
I had such a great experience with unndr. The customer service was absolutely phenomenal — really friendly, quick to respond, and genuinely helpful throughout the whole process. It’s rare to feel... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Essential By Design. At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month. We care deeply about our customers and are always here to help with sizing, orders, and anything in between. Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.
Kontaktuppgifter
Storbritannien
- hey@unndr.com
- unndr.com
3,5
Medel
370 omdömen
Har besvarat 59 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Awful Customer Service - Multiple Emails Ignored
UPDATE: still being ignored via email!
As can be read in my below review, I had a negative experience shopping at Unndr, had questions about their returns policy, but was ignored when emailing them. I consequently left a bad review after my email was ignored for over a week. Unndr was quick to reply to my 1 star review (replied within hours) but still no reply to my email?? They then told me that I hadn't emailed them - which was not the case. I proved this with screenshots in my second email, but this has also been ignored.
Unndr only reply to reviews to make the company seem like they care, but there is zero attempt to resolve the issues being complained about. There is absolutely no point in telling unsatisfied customers to email the company when complaints will never be read or responded to.
I ordered a set using the Unndr size guide, as they said that 98% of customers who use the size guide fit into their underwear perfectly. The set arrives and I try the bra on over a t-shirt and it clearly doesn't fit.
I have a look at the returns policy and am left confused - they say that items cannot be returned once the hygiene seal has been removed - there was no such thing on my underwear?? - this left me with more concerns over wether or not the underwear has been worn before.
I have tried to email Unndr about this and have been completely ignored. I would like to swap the bra for a different size as it has only been tried on over clothes but they are ignoring my emails.
30 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Jen,
Thank you for taking the time to share your feedback.
The team has looked into this carefully following your Trustpilot update. After receiving your name and order number, they were unable to find any record of email contact from you, and no messages from your email address have been received by customer support. All customer enquiries are logged and responded to, and recent reviews reflect the team’s usual response times.
Regarding sizing, fit can vary from person to person, and while the size guide is designed to be as accurate as possible, it cannot guarantee a perfect fit in every case. The team is always happy to assist with size exchanges when contacted directly.
For clarity, all Unndr underwear is brand new and unworn. Hygiene protection is applied where relevant, and items are never resold once returned.
The team would still be happy to help resolve this matter, they kindly ask that you contact customer service directly at hey@unndr.com so they can assist you appropriately.
Thank you,
The Unndr Team.
The customer service is really great
The customer service is really great. I had a bit of an issue with my order, because only a part of it arrived, but they replied to my message very quickly and got it all sorted out for me.
The whole interaction was very pleasant, they were really kind and the issue got resolved quickly.
16 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Hannah,
Thank you very much for taking the time to leave such a thoughtful review.
The team is sorry to hear there was an issue with your order initially, but they’re really pleased it was resolved quickly and that the experience felt pleasant and supportive throughout. Providing kind, efficient customer service is very important to us.
Thank you for your patience and for choosing Unndr 🤍
Amazing experience
Customer service is amazing and I’m obsessed with the bras they are so beautiful! Couldn’t recommend them enough
22 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Maya,
Thank you so much for your lovely review.
The team is thrilled to hear you had a great experience with customer service, and even happier that you’re loving the bras, that means so much to us. Your recommendation is truly appreciated.
Thank you for supporting Unndr 🤍
Bad experience fixed
Hi, my parcel got lost/ damaged in transit, I reached out to the customer service team and Jessie was very helpful in arranging a new parcel for me, very fast response and very helpful
20 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Claire,
Thanks so much for taking the time to leave a review, we really appreciate it.
We’re sorry again that your parcel was lost/damaged in transit, but we're glad Jessie was able to get this resolved for you quickly. It’s great to hear you were happy with the support and response time.
Thank you for your patience and for choosing Unndr, it truly means a lot.
Thank you,
The Unndr Team
Thought I'd been double charged for one order with no update.
I emailed Unndr about my order, having been charged for the Jan and Feb mystery box subscriptions but I haven't actually received the order yet, and I was worried it'd been missed.
I received an email back quickly where they explained that I simply was a bit too quick and that my order was due to be shipped this week, the third week of the month, and that they totally understood where I was coming from and personally offered to send me a tracking link once available.
Super excited to receive my order and hoping this was the only, paranoia induced, issue and that there of course are no issues☺️
20 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Signe,
Thank you so much for taking the time to leave such a thoughtful review 🤍
We completely understand how easy it is to worry when you’re excitedly waiting for your order, so we’re really glad we could quickly put your mind at ease and explain the shipping timeline.
Our Mystery Edit boxes are sent during the third week of the month, and we’re always happy to provide updates or tracking as soon as it’s available. This will be personally sent to you via email by one of our team members.
We hope you absolutely love your set when it arrive we can’t wait for you to receive it! ✨
Thank you,
The Unndr Team
I love this company so so much
I love this company so so much, sets are stunning every month! Quality is great, if there are any issues been great at helping for example had issues with delivery. They are super helpful and kind. I honestly look forward to the set every month. Keep up the amazing work!! I highly recommend them to anyone!
19 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Jordan,
Thank you so much for this incredibly kind review!
We’re absolutely delighted to hear how much you love your monthly sets and that the quality and designs continue to impress you. It truly means the world to us that you look forward to them each month.
We’re also really glad our team could help resolve the delivery issue for you providing friendly and supportive service is something we care deeply about.
Thank you,
The Unndr Team
I loved the lingerie sets and the clients' support is lovely
I loved the lingerie sets, I'm so so happy with them! The clients' support was lovely, fast in responding and very helpful and kind! Thank you so much! ^^
15 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Monica,
Thank you so much for your kind feedback. We’re really pleased to hear you found our response helpful and timely 😊
If you ever have any other questions, please don’t hesitate to reach out. We really appreciate your support!
The Unndr Team
Great customers service!
I bought from unndr as a Christmas gift for my wife but ordered s the wrong size. I contacted them to rectify and they were able to offer me an exchange to an alternative product as the one I bought wasn't available in the size I needed. Their customer service was very helpful and professional and I will buy from them again:)
12 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Seb,
Thank you so much for taking the time to leave such a lovely review. We’re really glad we could help sort the sizing and find a suitable alternative.
It means a lot to hear that you found our customer service helpful and professional, and we truly appreciate your support. We hope your wife loved her gift, and we look forward to welcoming you back again soon 🤍
The Unndr Team
Products are amazing!
Communication is a bit slow and lengthy at times, but the products are amazing! The sets are beautiful, impressive quality and great prices. I will order again.
6 december 2025
Svar från Unndr
Hi Laura,
Thank you so much for your honest feedback and kind words about our sets. We’re really pleased to hear you loved the quality, design, and value 🤍
We appreciate your patience around communication. While our DMs are monitored, they’re mainly used to guide customers to email, as email is our primary customer service channel and allows us to track and resolve queries quickly. We’re always working to improve and make the communication as smooth as possible.
Thank you again for your support, we truly appreciate it and look forward to welcoming you back soon.
The Unndr Team
Scam, fake reviews ‼️
After 5 months from order date I managed to get my money back through my bank. I disputed my order, because I didn’t get eanything and at last my bank returned my money 121,85€. Its a scam site that has a lot of fake reviews. Read about this site online, they take your money and they steal your data, be carefull.
5 augusti 2025
Omdöme utan inbjudan
Svar från Unndr
Hi Laura,
Thank you for your review. We would like to clarify the situation with factual information.
The order was placed on 5 August 2025. Following your enquiry, we advised on 30 September 2025 that the parcel was being held by Lithuanian customs. As explained at that time, we are unable to cancel or refund an order while it is still in customs control.
We also informed you that you would be contacted by customs and that, should you wish not to receive the parcel, you could decline delivery. Once a return to us was confirmed, a refund (minus outbound shipping costs) would be issued. We did not receive any further response after this communication via email.
A chargeback was opened with your bank on 14 November 2025, before the tracking updated to “returned to sender” on 18 November 2025. Once a chargeback is initiated, the case is handled exclusively by the bank and can take up to 90 days to conclude. We are unable to intervene during this process.
The bank ultimately confirmed the return and issued a full refund.
We would like to clarify that we are a legitimate business. We do not steal customer data, do not post fake reviews, and did not intentionally delay this order. The timeline was affected by customs processing and the early initiation of a chargeback.
We remain committed to transparent communication and fair resolution of all customer concerns.
Should you wish to talk about your order in more detail, please email hey@unndr.com.
The Unndr Team
Incredibly fast response to an email…
Incredibly fast response to an email query regarding the subscription service and shipping dates
13 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Jenna,
Thank you so much for your kind feedback. We’re really pleased to hear you found our response helpful and timely 😊
If you ever have any other questions about the subscription or shipping, please don’t hesitate to reach out. We really appreciate your support!
The Unndr Team
Exceptional Service & Beautiful…
Exceptional Service & Beautiful Designs!
I am so impressed with Unndr! Not only are their designs absolutely beautiful and a joy to wear, but their customer service is also exceptional. They went above and beyond to help me with a sizing issue and made the whole process so easy. It's rare to find a brand that combines such high-quality products with such caring service. Highly recommended!💘
12 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Roni,
Thank you so much for such a lovely review, it truly means the world to us 💘
We’re so glad to hear you love the designs and that our team was able to help make the sizing process easy for you. Creating beautiful pieces alongside genuinely caring service is exactly what we strive for, so your kind words really mean a lot.
Thank you again for your support and recommendation. We can’t wait to welcome you back again soon ✨
The Unndr Team
Disappointing Communication
The underwear itself is great, but the customer service is terrible. I sent two emails with no response, then had to message them on WhatsApp and Instagram just to get a short reply. After that, they stopped responding again and my issue still wasn’t solved. Very frustrating experience.
12 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Miera,
Thank you for your feedback and for your positive comments about the product itself.
We’d like to clarify the communication timeline. You first contacted us on 12 December 2025, and we replied within the hour by email with the tracking link you requested. We did not receive a reply to that email in our inbox.
You later contacted us via social media DMs. While DMs are not our primary customer service channel (particularly outside working hours), we responded to confirm that you had not been ignored and shared a screenshot of our earlier email reply. We sincerely apologised for the confusion and re-established communication via email, where correspondence has been consistent since. We have also been investigating the screenshot of your email, too.
Regarding the customs charges, a refund has been successfully reprocessed after a temporary payment processing issue on our side and is currently pending completion by the bank. You will be notified once this comes through.
We understand how frustrating communication issues can be and regret the inconvenience this caused. We’re always happy to help and encourage customers to contact us via email, which allows us to resolve matters as quickly and efficiently as possible.
Thank you,
The Unndr Team
Great sets! Good communication
I really love their sets!! I had a couple of questions about my subscription and they were always quick to answer especially considering the holiday season and very helpful!
8 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Maria,
Thank you so much for your kind words, we’re so happy to hear you love your sets!
We’re also really glad we could help answer your subscription questions, especially during the busy holiday period. Thank you for your patience and for taking the time to leave such a lovely review, we truly appreciate your support 🤍
The Unndr Team
Exceptional, always !
I have been a customer of Unndr now for a while, and I am yet to be disappointed in any way. I have had numerous interactions with their customer services team, and every time, it has been exceptional. I couldn't be happier, with the treatment, the response times, the way they have handled business, and in general, how they have kept me a loyal customer, and will continue to do so.
9 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Benjamin,
Thank you so much for such an incredibly kind and thoughtful review, it truly means a great deal to us.
We’re so grateful for your continued support and loyalty, and it’s wonderful to hear that your experiences with our customer service team have consistently been positive. Providing attentive, reliable service and looking after our customers is at the heart of what we do, so your words really resonate with us.
Thank you for being part of the Unndr community. We’re so happy to have you with us and look forward to continuing to serve you for a long time to come 🤍
The Unndr Team
I can not recommend enough
I can not recommend enough! I had a problem with how i washed my set and when i contacted unndr they replied so fast and sent me out a new set, i bought the original set 2-3 months ago! If thats not amazing customer service i dont know what is. Thank you so much unndr i will forever be buying from you guys!!
5 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Lauren,
Thank you so much for such a kind and thoughtful review. This truly means the world to us 🤍
We’re really glad we could help and that you were happy with the outcome. Taking care of our customers is incredibly important to us, and it’s amazing to hear that this came through in your experience.
Thank you for your continued support and trust in Unndr, we can’t wait to create more pieces you’ll love.
The Unndr Team
AMAZING customer service
So helpful when I had to email them about my parcel being delivered to the front of my house and subsequently stolen. So kind, professional, and accommodating. Nothing was too much trouble for them and super quick to get back to me. Fab customer service!
7 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Neve,
Thank you so much for your lovely review, we truly appreciate it 🤍
We’re really glad we were able to help and support you through such a frustrating situation. Our goal is always to make things as smooth and stress-free as possible, so it means a lot to hear that you felt taken care of.
Thank you again for your kind words and for choosing Unndr, we’re always here if you need us.
The Unndr Team
Delivery issues
I cannot praise this company enough for sorting out an issue I had with delivery that the company was not responsible for. I did not receive the items ordered but they are re sending my order along with 2 additional gifts. I have never had an issue with orders in the past so this is the first time I have had to try and sort out an issue. They have dealt with it professionally and, in my opinion, gone above and beyond what was required of them.
15 december 2025
Omdöme utan inbjudan
Svar från Unndr
Hi Jackie,
Thank you so much for your review! We’re really pleased that our customer service team could sort out the issue quickly for you. It’s great to know the experience was smooth and helpful.
If you ever need anything else, we’re always here to help!
The Unndr Team
Absolutely LOVE the monthly…
Absolutely LOVE the monthly subscription, all sets have been stunning and the packaging always feels special, literally highlight of my month!! Also customer service is perfect, super friendly and helpful as if you’re speaking to a friend (Thank you Jessie!!)
Would absolutely recommend to anyone, great value for money and amazing quality product.❤️
5 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Teodora,
Thank you so much for your kind words and for taking the time to leave such a lovely review 🤍
We’re beyond happy to hear that the subscription has become a highlight of your month; that truly means everything to us. We put so much care into each set and the packaging, so it’s amazing to know it feels special when it arrives.
And thank you for the shoutout to Jessie. We’ll make sure she sees this! We’re so grateful for your support and recommendation, and we can’t wait to keep surprising you each month 🤍
The Unndr Team
An item didn’t arrive at fault of the…
An item didn’t arrive due to being lost by Evri. I contacted Unndr and another order was sent out free of charge the same day. Excellent customer service.
5 januari 2026
Omdöme utan inbjudan
Svar från Unndr
Hi Rhys,
Thank you so much for taking the time to write this - it truly means a lot to us. We’re really glad our team could help after the courier issue, and it’s lovely to hear that the experience felt personal and supportive. We always want customers to feel like there are real people on the other side, ready to help however we can.
We’re so grateful for your kind words and can’t wait to welcome you back again!
The Unndr Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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