Unique Vintage Omdömen 

It’s been three weeks and item still has not shipped. No tracking number provided. For the price point of their items this is unprofessional and not a good online shopping experience.

Ordered an item on the 5th December, it said 7 to 10 working days for delivery. As of today (16th December) my order has not been shipped. I’ve emailed twice asking for an update and all I’ve received are the generic automatic emails saying someone will be in touch within 48 hour. I no longer want the item as it was a Christmas present and won’t get here in time now, and the refund policy says I have to wait for the item to get to me before I can send it back and get my money back, even though it’s not even been sent! I will never order from here again.

Cute clothes. I ordered 2 dresses the same size. One is way too small. I emailed and got a canned response saying they would contact me and don't send any more emails. Nothing after that. I tried to exchange online but although they have s size up it won't let me choose it. Would not recommend.

Every once in a while I try to order to see if their quality has improved. The prices keep going up and the quality keeps going down. They're now using AI for their models and clothing. Absolutely terrible.

Ok so here’s the bad: I’ve been a longtime customer of Unique Vintage, but recently, I think the quality on the items has gone down a bit. The designs are still cute, but the execution is sloppier than before. Things that should fit don’t, and that’s what happened with my recent order—nothing fit, one item has a tear, and the fabric on one was actual plastic.

The reviews here made me concerned about dealing with customer service. But the good news is, they were very helpful (with me at least), and I’m getting to send in my returns with no issues, no obstinate representatives! The review function seems to not be working on their website for items even though I tried on multiple browsers and they need to fix that, but my CS experience with Alexis was very normal and pretty quickly resolved. Sad the items weren’t up to par, but glad it was corrected with a refund.

I have been a longtime Unique Vintage fan, but the quality of their products has taken a sharp downturn lately.

I ordered three pairs of trousers from them, all in the same size. Pair one fit GREAT -- except the button detail popped off as soon as I put it on (and they were not nightly fitted, there was no reason for this to happen.)

Pair two was dungarees that should have been a bit roomy on me per their size chart. They wouldn't even zip, the thigh area was extremely tight, and even tho it says waist 42-46 and I am a waist 36, they didn't close at my waist.

Pair three was LAUGHABLY bad.I have purchased the same style of these pants about once a year, and they had always been in lovely sturdy fabric with a little stretch. These were sheer, nonstretchy, basically paper-thin material, and though the sizing chart should have had plenty of room and I had expected to take them in a little to make them fit, they were 5-7" from actually being able to zip.

SO disappointed. I think this is the end of being a return customer for UV.

DO NOT spend your money here it is a scam! I never received my package and they never even sent an email letting me know whether my package was shipped.There customer service number does not connect you to a real representative and the live chat on there website is inaccessible and I even reached out to the founder myself and she ignored my messages. Do not purchase anything from their website!

Wish I would of read the reviews before I placed order- I could and should of ordered for another department store and I would of received the item by now - never again- I learned the hard way- never will I order from this place again

Product did NOT fit like its stated measurements. It was over 4 inches too small across the back. I checked the measurements guide prior to purchasing and I fell into the Large category, which was what I purchased. Following contacting the customer service for assistance, I was told it was marked as ‘final sale’ and that I should check their policies more carefully before purchasing.. Buyer Beware!!

I placed an order and took close to a month to ship. When it did arrive one of the items didn't fit and they didn't know when it would restock. Now that it did finally come in, I couldn't exchange because it was more than 30 days. Such a short window.

Multiple orders have had issues with no longer having items in stock AFTER everything was ordered and paid for. Took weeks to ship, and when it did, I kept getting emails that curtain items from my orders were out of stock. I've been sent wrong sizes, and offered a replacement, but took over a month to have any information on it. By that time, they no longer had my proper size. Very frustrating, I shouldn't have to worry if I'll get what I've ordered.

I used to like Unique Vintage for their unique styles, but this last experience really changed my view. I placed an order July 1 and didn’t hear anything until over three weeks later when they told me the items were sold out and wouldn’t be restocked. Why list items for sale if you don’t actually have them in stock? Any well-run business keeps proper inventory and doesn’t hold customers’ money for weeks only to cancel orders. This kind of practice is unacceptable and unprofessional.

Incredibly difficult customer service!!!! You cannot call them! NO chat! Email only, and responses take 18-36 hours. Completely unreliable shipping.

I ordered a garment on June 1, 2025, and it didn’t ship until June 12 because they were “moving warehouses “. They gave me a 25% discount on a future purchase.

If you want a garment for a specific event, you need to be in constant contact with them!

I ordered a mug and a dress from Unique Vintage. The mug arrived, but the dress never shipped. When I asked customer service about it, they said they would "replace" the dress (even though it never shipped ...?) and I would get an email when the "replacement" order shipped. After never receiving said email, I again contacted customer service, and they replied that the dress in question had sold out and might not be restocked. They did give me a refund, but only after nearly two months of waiting for an item I never ended up receiving. I can say with 100% certainty that I will never order from this company again. Cute clothes, but their business practices leave a lot to be desired.

Couldn't zip a size small dress up my back. I'm a size 2. Guess their clothes are built for total sticks?

I placed an order for 2 items at the beginning on April 16th, but received no shipment notification. I emailed their support address on April 28th for an update & received a response that my order was going to be shipped within 1-2 days and that they had recently switched warehouses, which was causing the delay. Fair enough. I didn't need the items in a hurry, so I thanked them & waited for a shipping update. Fast forward to today & I received part of my order. However, their site says that my order is 100% fulfilled. I called their CS phone number today at 2:00pm ET, well within their hours of operation (9AM-5PM PT) and received a voicemail response to use their online chat and the line went dead afterward. The online chat is unresponsive, so I decided to email again. I've ordered from them in the past with no issues, but right now all I want is my items and to forget they exist as vendors.

Although they took a little longer than expected to arrive, I am very happy with the dresses and with customer service. I ordered two small sized dresses, but found I needed medium. I contacted support and mailed them back. However, I received only 1 dress in Medium. I thought the other was just delayed, however, when I checked with customer service, they said TWO dresses were shipped. I explained only 1 arrived. They asked for the packing (which I fortunately saved!) They determined (without any further issue) that the weight showed 1 dress. They promptly sent the 2nd one and I am thrilled! Although it arrived too late for my event (ultimately my fault for ordering the wrong size) I greatly appreciate customer service for making things right. Note to everyone: Keep the envelopes/boxes until all of your order arrives! I am very happy and will be shopping with them again.

Terrible cheap quality, absolute rip off for £100

On top of that it was a "final sale" item which was never indicated to be non-returnable. I'm so heart broken.

It's such a joke that they hide behind their "Final Sale" branding and don't allow same-price exchanges.

Like you can hide behind "But the fine print says" all you want but that's so obnoxious.

Read the fine print carefully and make sure that their inconsistent sizes are exactly right otherwise your out of money.

I had ordered a dress during a really great promotion. When the dress arrived, it was too small, (this was my own fault as I hadn't read through enough info/reviews which said to order up) so I reached out to inquire about a return for the correct size. Unique Vintage replied quickly and helped me arrange everything I needed, and did so in the timeline required. I was able to reorder the correct size dress at the promotion price I had originally purchased (that promo was over but the happily set up a code for it to be honoured), and when they received the smaller dress I had sent back, a refund was promptly issued to me. I was very impressed with how easy their process was especially as it was an international return. I was also very impressed friendly and helpful their customer service agent was (Alexis was just the BEST!) I will definitely continue to do business with UV!