Uniform Direct Omdömen 990

Ordered a sweatshirt and name tags for my boy starting reception.
Ordering process itself was absolutely fine, delivery was great and arrived far quicker than expected or estimated.
The iron on name tags work perfectly and so far after 2 weeks back at school are staying put.
I do however have a major issue with the quality of the sweatshirt. After being worn for 4 days and washed twice (warm days so not worn all day) it has already started to bobble.
He's also worn an unbranded supermarket sweatshirt (£4 for a pack of 2) for 4 days this week, again worn twice and there is not one sign of bobbling.
Hoping the quality improves before it becomes compulsory for him to wear sweatshirts with logos.

Easy to order quick delivery. Good quality product.

The staff has been fantastic! Their attendance is excellent, and they’re always so friendly and eager to help out.

We were served by Charlie at the Lincoln branch this morning. His patient, knowledgeable approach really helped in busy circumstances. Thank you!

I took my reluctant son to get his new school uniform, which I dreaded nearly as much as he did. Having put it off all holidays I finally bit the bullet today. We were in the queue for a while, but once we got into the store the assistant was charming, she just set to, found everything we needed, put me and more importantly my son at ease. I can't praise the experience enough, I'm not good on the computer so I have to go in person. All my worries melted away, the way he grows I can see regular visits in the future, but would not hesitate to repeat the process and recommend the service to other parents.

Having left my childrens uniform far to late really, I was amazed that the staff at the Uniform Direct store were still very bright and lively, we did have a bit of a wait to be served but then we didn't need to worry, the lady was so helpful, she knew exactly what we needed and her experience showed as she was spot on in her sizing. I would recommend this company, as they couldn't have made our visit any more pleasant than it was, excellent service.

Worst shopping experience ever , qued for over an hour to then Queue for another 40 mins instore, common sense and working in a proactive way to save time and serve people in a timely manner are not a priority neither is customer service .
Saw people Que for an hour to be told they didn’t have the school items that were needed. Nowhere for children to try on clothes which is ridiculous kids were having to try on in front of 40 people . Absolutely soul destroying never want to step in that shop again. How a store runs like this and is still operating is beyond me could make the whole process a lot quicker and streamlined with very little effort.

To add to this , I was forced to refund an item that I had purchased online and then rebuy the product that I needed, hardly ideal with the cost of school uniform not quite sure why an item ordered online can not be exchanged to a different size ???
Was told that the refund would take upto 3-5 working days to be put back into my account
It’s now 10 days later 7 working days and still no refund still do not have an explanation to this have contacted via email and also phoned and refund still not issued .

After calling yesterday I was advised that this would be chased and I would receive an email I have yet to receive this email ?

Called again today and still unsure as to why refund hasn’t been issued and still not given a timeframe of when this should happen ??????

Shocking service how many other parents have been left in this position in the current climate because this business is ran so poorly??

We went to our local store -Lincoln and been served by Amazing member of staff Agnieszka/ Agnes!!! She was absolutely spot on with sizes. She served us last year and again suggested a right size just judging by eye. Fantastic member of staff, very friendly and with great knowledge! I work at retail myself and I wish she was in my team!

Super quick delivery. Great quality clothing and reasonable priced for school uniform

Superb service I made a mistake with my order for sons school blazer and uniform direct sorted it quickly and it arrived within 2 days so plenty of time before school starts. Great customer service too would definitely recommend

I thought that shopping for our granddaughters would be time consuming. Jack who helped us knew exactly what was needed. He, mostly, correctly guessed her sizes & swiftly found what we needed. Very professional & friendly.

Amazing service. I was worried it would take a long time but it was delivered next day.

Very good and quick thankyou

Very good. Fast delivery. Correct uniform sizes.

Ultra fast delivery!! It came next day! items as described! Fantastic company

Quick and efficient service . Product arrived quickly and was nicely packaged .

Fantastic. Good quality and here so quickly

Lots of choice and very quickly delivered

Excellent communication and super fast delivery. Can't fault that side. Website is a bit clunky on mobile, making it tricky to select multiple items without having to go back to selecting school and starting again.

Excellent service… quickly delivered and very good quality uniform. Will be ordering again Thankyou