Unagi Classic is saving me over $200 a month—worth every penny! I use it for under 2 miles daily, and it rocks. The scooter handles curves like a pro, making rides smooth and enjoyable. Be patient wi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shipment took longer than expected. Even fully charged the battery dies unusually quick, living in a big city like NYC it takes about a good hour to hit the city, have to minimize usage while in the c... Se mer
Horrible, misrepresented their scooter features, misled with the amount of time it takes to fulfill an order, had a promo for two months free with a 4 month subscription but now know that they offer t... Se mer
Företaget har svarat
I finally received my new Unagi Voyager Scooter app via email, and rode it my for the first time yesterday after impatiently waiting for a while to receive it The app works well, the Scooter nice. T... Se mer
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Företagsinformation
Skrivet av företaget
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers. With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees. To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done. We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Kontaktuppgifter
1040 22nd Ave, 94606, Oakland, USA
- help@unagiscooters.com
- unagiscooters.com
3,0
Medel
481 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 69 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Its very hard to reach out with…
Its very hard to reach out with questions
You have no phone number
29 oktober 2024
Svar från Unagi Scooters
We hear you, and we’re sorry for any frustration! While we don’t have a phone number, our dedicated support team is available to assist you quickly via email or through the chat feature on our website. This helps us ensure all inquiries are tracked and resolved efficiently. If you need help, please feel free to reach out via https://unagiscooters.com/pages/customer-service/—we’re here for you! 💬
Save your time and money.
This refurbished piece of junk has caused more of a headache than anything. It shorts out constantly, it’s totally unsafe as no one knows when or where it’s going to die, and you can’t plug in until the battery has cooled… save yourself the headache and just buy any other scooter than this brand. It’s insane how much of a joke this is, I feel played. Sending me some broken, shorting out piece of crap. I want my money back 😂😤
26 oktober 2024
Svar från Unagi Scooters
We’re truly sorry to hear about your experience with your refurbished scooter—this is not the quality or experience we strive to deliver. Refurbished scooters are held to the same safety and performance standards as new ones, so it’s concerning to hear about these issues.
We’ve escalated your case internally to our support team to ensure it’s given the attention it deserves. They’ll assist you with troubleshooting, repairs, or exploring a return or replacement if necessary.
Your feedback is incredibly valuable, and we’re committed to resolving this for you as quickly as possible. Thank you for bringing this to our attention.
Love the scooter and how light it is…
Love the scooter and how light it is while still powerful. The only update I would like to see is better tires! The hard tires gave me serious back aches since NYC streets are not perfectly paved.
28 oktober 2024
Svar från Unagi Scooters
Thank you for sharing your love for the scooter! We’re glad to hear you’re enjoying its lightweight design and power—it’s feedback like this that motivates us to keep innovating.
We completely understand your point about the tires and the challenges of riding on NYC’s rugged streets. Your suggestion for better tires is valuable, and we’ll make sure to share it with our product development team as we continue to improve our scooters.
Disappointed 😞
When I order the scooter it said ships in 4 business days. It took 2 weeks to get to me and I had to take work off in order to sign for it. I purchased the all access rental thinking I was getting a new scooter. But when it came the box was cut open and looked horrible. Scratches on the scooter already and on the screen. I also purchased this scooter because it said it went 20mph. Apparently there is a problem with it and it won't unlock max speed. I now have to wait for a new software update to fix that. Only good thing I can say about it is that it gets me the mile and a half to work. Slowly. But I get there.
11 november 2024
Svar från Unagi Scooters
Thank you for sharing your experience, and we’re truly sorry to hear about the issues you’ve encountered. This is not the level of service or quality we aim to provide, and we completely understand your frustration.
Regarding the shipping delay and packaging condition, we sincerely apologize for the inconvenience and disappointment. We’ll review what happened with your order to ensure this doesn’t happen again.
As for the scratches and the max-speed issue, refurbished scooters should meet our quality standards, and we understand how disappointing it is not to access the full performance. Please know that our team is working very hard to resolve the max-speed issue with a software update, and we’ll notify you as soon as it’s available.
false advertising and fraudulent business practices
I have been an unagi customer since 2019 and had 3 scooters with them. my last refurbished one was starting to die, and they said they don't take back scooters anymore so I opted to rent the new voyager. I just got it in the mail last week and it's dirty, has scratches on it, and is in a mismarked box. they said the warehouses reuse boxes, so it's probably the right scooter in the wrong box. then I take it out and see more scratches and asked about it, and they told me I ordered a refurbished Voyager. I said that's not possible, there is no advertising on the website for refurbished Voyagers, just refurbished Model Ones, and I didn't order that. nothing on my receipt said anything except Voyager. so they sent me a refurbished Voyager, advertised with the specs of a new Voyager, which I know will be wrong because they advertise refurbished scooters as having slightly less range (which is true), and told me they weren't going to do anything about it. I specifically ordered a new scooter because I wanted more range. i'm still arguing with them about this, how it's literally false advertising to not disclose this but to also sell used products as new and at the same price as a new product. I'm so incredibly disappointed. they said they've been out of stock of new Voyagers for several weeks, which is fine, but don't send me a used one, when I didn't order it. it is illegal in the state of California, where they operate, to advertise false information about products and that is exactly what they are doing.
11 november 2024
Svar från Unagi Scooters
We sincerely apologize for the experience you've had with your recent Voyager scooter order. It's unacceptable to receive a product that doesn't meet your expectations, especially given your loyalty since 2019.
You’re correct that all products should be accurately advertised, and refurbished items should always be clearly disclosed. We’ve shared your information with our support team internally, and they are actively looking into this issue to understand what went wrong.
We truly value your feedback and are committed to addressing this matter promptly. Thank you for bringing it to our attention, and we appreciate your patience while we work to make this right.
Can not unlock 20 mph mode
Can not unlock 20 mph mode. That was the entire reason for ordering. I've tried it without exaggeration over 100 times with nothing to show for it. 1/5 stars scooter like a polished turd. It looks nice but it's still shit
10 november 2024
Svar från Unagi Scooters
We’re sorry to hear about your frustration with unlocking the 20 mph mode. Here’s a quick guide to ensure it’s done correctly:
1. Make sure your scooter is powered on.
2. Press and hold both the brake and throttle simultaneously.
3. While holding, press the power button 10 times quickly.
4. A beep should confirm the mode has been activated.
If you’ve tried this process and it still doesn’t work, there may be an issue we need to address. Please message us via our chatbot on the website so our team can escalate this and assist you further. We’re here to make sure you get the experience you signed up for!
Scoot scoot
It gets me to work. I'm thankful for their services.
13 november 2024
Omdöme utan inbjudan
Unagi in PNW?
One of the better subscriptions available for delivery in the Greater Seattle (2 week review)
-no problems up hill; (haven’t gone up any San Francisco grade hills)
-lightweight/portable (no problems up 4 flights of stairs)
Rider:5’7 139 lbs
2 november 2024
Svar från Unagi Scooters
Thank you for sharing your review! We’re glad to hear that your Unagi scooter is handling Seattle’s hills and the stairs with ease. It sounds like the perfect fit for your needs! Enjoy the ride, and feel free to reach out anytime with feedback or questions.
Out of town renter
This is my first time using a scooter. I was un decisive if I should buy one or not and renting it has been a great experience. I am currently working away from home and a different city, and I am not in a position to buy a car here as I will be eventually returning, so the rental has been a perfect opportunity. I have not had any service issues yet and hopefully I will not however, I do not doubt that if necessary service will be at a very good standard. I am very happy with the service so far.
18 oktober 2024
Svar från Unagi Scooters
Thank you for choosing Unagi for your first scooter experience! We’re thrilled that our rental program has been a convenient fit, especially as you’re working in a new city temporarily. It’s wonderful to hear that you’re happy with the service so far, and rest assured, our team is here to support you if any service needs arise. Enjoy the freedom and flexibility of riding with Unagi!
The scooter is nice however the range…
The scooter is nice however the range is not as indicate. I work 4 miles from my home and I always run out of battery a mile before I get to work
1 november 2024
Svar från Unagi Scooters
Thank you for sharing your experience! If you’re looking for extended range, you might want to consider upgrading to the Unagi Voyager. The Voyager model is designed specifically with increased battery capacity, helping you go further without needing a recharge. Feel free to reach out if you’d like more details or assistance with the upgrade—our team is here to help!
You can't be It for the price!
Well, hello my name is Patrick. I just recently received my unagi scooter And I must say pretty impressed. It runs fine. I actually got it from my daughter who is 15 years old she loves it complain. I would have that they say it does. It only does 17 mph. I'm going to contact them To see if I'm doing something wrong or if I can swap it out maybe but other than that, she's very happy to have it so far I've only had it for three weeks so far everything's been good. I will definitely recommend To friends and family. As far as only going 17 mph, my daughter says that's fine with her. It's plenty of fast for her. Thanks and have a great day.P.Price
23 augusti 2024
Omdöme utan inbjudan
Svar från Unagi Scooters
Hi Patrick! To unlock the maximum speed of 20 mph on your Unagi scooter, just follow these steps:
1. Make sure the scooter is powered on.
2. Press and hold both the brake and throttle simultaneously.
3. While holding these, press the power button 10 times quickly.
You’ll hear a beep, which means your scooter is now set to the higher speed mode. Let us know if you need further assistance—happy riding!
So easy and fun to use.
Just started using. A really fun way to get to work. Feel like a kid again!
31 oktober 2024
Svar från Unagi Scooters
Glad to hear you’re enjoying the ride! Scooting to work really does bring out that fun, carefree vibe. Here’s to many more enjoyable commutes that make you feel like a kid again! ✨
This is my second scooter .
This is my second scooter .. I’ve used you for the last 4 years.. I have a 40 ft sailboat.. this is my car when I hit land .. sailing perseverance on YouTube
Your scooter has never fail me .. in the states and Bahamas
29 oktober 2024
Svar från Unagi Scooters
Thank you for the amazing feedback! We’re thrilled to hear that your Unagi scooter has been a reliable companion for your travels, both on land and sea. We appreciate your continued support over the years! Wishing you safe and smooth rides on your sailing adventures.
Excellent customer service
I initially received a scooter that had slightly defective charging port. I emailed them and they promptly started the process of sending me a new scooter and credited my account for the time between the email and getting the new scooter, which was very prompt as well.
16 oktober 2024
Svar från Unagi Scooters
Thank you for sharing your experience! We’re glad to hear our support team was able to resolve the issue with your charging port quickly and get you a replacement scooter. We always aim to make things right, and we appreciate your patience throughout the process! Enjoy the ride!
Arrived quickly
Arrived quickly! Gets me to work and back faster then on the road with traffic! I absolutely love it! Thank you Unagi!
24 oktober 2024
Svar från Unagi Scooters
Thanks for the great feedback! We’re thrilled to hear your Unagi scooter is helping you beat the traffic and get to work faster. Ride on!
I have not received my replacement and…
I have not received my replacement and it's been more than 7 days
28 oktober 2024
Svar från Unagi Scooters
We’re sorry for the delay in receiving your replacement. We’ll check with our support team to confirm the status and ensure it’s on its way. Thank you for your patience!!!
Frankie's Story
Living in the middle of a city I didn't see any use having a car, so I got rid of it. I started renting scooters around the city from local companies. Life started getting busier, so I began to ride from place to place between 4 jobs. I was spending $60.00-$80.00 a week. I thought to myself there's has to be something easier, more reliable, and more convenient. I did some research and came across a company called Unagi. The problem was I didn't see anything as if my city was eligible. I emailed Unagi, and to my surprise the answer was a: Yes. 5/28/2022 I became I believe the 1st Unagi rider here. So I started spreading the news around. Now I have seen at least over 100 Unagi riders. Bottom line is: 2 years, 5 months, and 6 days later i'm still here. Thank you...
4 november 2024
Omdöme utan inbjudan
Svar från Unagi Scooters
Thank you for sharing your journey! We’re thrilled Unagi has been your go-to for getting around the city and making life more convenient. It’s incredible that you’ve inspired so many to join the Unagi community too. Don’t forget, with our referral program, you can earn $150 off your rental costs for every friend you refer—and your friends get $50 off when they sign up! Thank you for being a part of our story! Heres the link: https://unagiscooters.com/pages/refer-a-friend/
I wish I could give 0 stars for this company
If I could give 0 stars for this company, I would. They literally have no customer support. They have an AI bot which practically does not know anything. There is no phone number or email address to contact. Their built customer support link never gets any response. I have dropped multiple queries and no response for more than a month.
Now, lemme talk about my actual issue -
I wanted to return the scooter and they said I will be charged $100 restocking fee if I return before 10/10. I canceled on 10/11 and I was still charged that. Even with that, I returned the scooter using Fedex pickup as per their instructions. Fedex guy picked up 3 weeks ago and these guys are still saying that they haven't received the scooter and will charge me monthly $67. I'm still unable to get a response and this is getting super annoying. I will be creating a dispute with my card company and have them handle this fraud company!
1 november 2024
Omdöme utan inbjudan
Svar från Unagi Scooters
We’re very sorry to hear about the frustrations you’ve experienced with returning your scooter and receiving timely support. We understand how important it is to have these issues resolved promptly. We’ve requested your email address through Trustpilot so we can escalate this internally and make sure someone from our team follows up with you as soon as possible. Thank you for your patience, and again, we apologize for the inconvenience.
Svar från Unagi Scooters
We’re sorry to hear that your experience hasn’t met your expectations. If you’re facing any specific issues with the scooter’s performance or features, please let us know. Our support team would be happy to help troubleshoot or address any concerns to make sure you’re getting the experience you deserve. https://unagiscooters.com/pages/customer-service/
Sent the wrong colour
Sent the wrong colour. Did get technical support when I said the Scooter didn't want to turn on.
24 oktober 2024
Svar från Unagi Scooters
Apologies for the mix-up with the color and the initial trouble getting your scooter started. We’re glad our technical support team could assist with the power issue, but we understand this may have been frustrating. Please let us know if there’s anything more we can do to make things right.
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