Unagi Classic is saving me over $200 a month—worth every penny! I use it for under 2 miles daily, and it rocks. The scooter handles curves like a pro, making rides smooth and enjoyable. Be patient wi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shipment took longer than expected. Even fully charged the battery dies unusually quick, living in a big city like NYC it takes about a good hour to hit the city, have to minimize usage while in the c... Se mer
Horrible, misrepresented their scooter features, misled with the amount of time it takes to fulfill an order, had a promo for two months free with a 4 month subscription but now know that they offer t... Se mer
Företaget har svarat
I finally received my new Unagi Voyager Scooter app via email, and rode it my for the first time yesterday after impatiently waiting for a while to receive it The app works well, the Scooter nice. T... Se mer
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Företagsinformation
Skrivet av företaget
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers. With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees. To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done. We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Kontaktuppgifter
1040 22nd Ave, 94606, Oakland, USA
- help@unagiscooters.com
- unagiscooters.com
3,0
Medel
481 omdömen
Ber kunder att lämna omdömen
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Har besvarat 69 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Solid and reliable!
Even with the holidays I was able to count on the package being here and was a breeze to put together. Cake
27 december 2024
Good option before you buy a scooter
I'll give 5 stars even when I have some issues downloading the app and taking to long to answer back my email but I think scooter suspension on the wheels still a issue to solve because any crack, stone or rock on the street or road you can feel it very hard in your hands, arms and legs. For anything else like speed, hill climbing, power is very good.
23 december 2024
Where do i begin
Where do i begin, I was so excited to receive my Unagi till i found out it was locked rendering it inoperable. No big deal I thought, till I realized that Customer Service is almost non existent to your issues, finally when they respond it was the same questions over and over over. After days of no response they finally emailed me while I was at work that the scooter was factory reset and ready to go. I rushed home excited to pair it to my account and still to no avail . No one has responded back ever since and my scooter is just sitting in dining room. Needless to say I’m very disappointed ☹️ and don’t know what to do anymore.
2 januari 2025
Svar från Unagi Scooters
We’re truly sorry for the frustrating experience you’ve had. This is not the level of service we aim to provide, and we completely understand your disappointment. We’re escalating this internally to ensure your issue gets resolved as quickly as possible. Thank you for your patience, and we’re committed to making this right for you.
My Unagi Scooter locked me out at the…
My Unagi Scooter locked me out at the worst possible time while I was running errands.
After finishing my first errand, I tried to turn on my scooter, but it wouldn’t budge. There’s a red padlock on the LED screen.
I searched everywhere online for a way to unlock it, even checking with Unagi’s AI support. But I couldn’t find anything helpful.
I tried reaching out to Unagi Customer Support, but they didn’t seem to care about my problem. When I finally got through to them, they treated me just like another pawn customer. It took them 8 days to tell me to update the app! That means I lost 8 days of commute time.
To those who are not tech savvy, how the hell could anyone else figure that out? In fact, why did it lock out in the first place? Why is it such a mystery? Why isn’t this simple solution provided in Unagi Troubleshooting support?
Because of that, I have lost faith and trust with Unagi. They do not have a proper system in how to handle urgent/imporant situations. I cannot rely on them for tech support. I will do this on my own from now on and expect that Unagi will not be there to support.
20 december 2024
Svar från Unagi Scooters
We sincerely apologize for the frustration and inconvenience you experienced with your scooter locking and the delay in resolving the issue. This is not the level of service we aim to provide, and we completely understand how this situation impacted your trust in us.
The red lock icon is part of our fraud and safety protection system, designed to ensure rental scooters are being used responsibly and that accounts are up to date. However, we recognize that this system should not cause unnecessary stress or confusion, and we’re sorry that you weren’t able to find the troubleshooting steps you needed.
We truly regret the inconvenience you experienced and appreciate you bringing this to our attention. If you have any further questions or need assistance, please don’t hesitate to reach out to us at help@unagiscooters.com.
Thank you for sharing your concerns—your input helps us improve and provide better support moving forward.
Cheap POS
What a waste of money. And it took forever to shop and there is NO CUSTOMER SERVICE
17 december 2024
Svar från Unagi Scooters
We’re very sorry to hear about your experience and understand how frustrating this has been for you. Delayed shipping and lack of communication are not the standards we aim to provide.
We’d like the opportunity to make this right. Please contact us at help@unagiscooters.com, and we’ll ensure your concerns are addressed promptly. Your feedback is invaluable, and we’re committed to improving your experience.
The charger for the scooter didn’t work…
The charger for the scooter didn’t work and haven’t been able to charge it. Contacted customer service over a week ago and haven’t heard back
20 december 2024
Svar från Unagi Scooters
We’re truly sorry to hear about the issue with your charger and the delay in getting a response. This isn’t the experience we want for our customers, and we’re actively looking into this internally to ensure it’s resolved as quickly as possible. Thank you for your patience, and we sincerely apologize for the inconvenience.
Scooter was highly damaged when…
Scooter was highly damaged when delivered. It is usable, but still. I feel like I wouldn’t spend the monthly amount (I even have a student discount) and I’d just buy a scooter of my own.
11 december 2024
Svar från Unagi Scooters
We’re so sorry to hear about the condition of your scooter upon delivery. That’s not the experience we want for any of our customers. While we’re glad the scooter is usable, we want to make this right for you.
Please reach out to us at help@unagiscooters.com so we can look into your case and explore options to address the damage. Your feedback about pricing and value is also important to us, and we appreciate you sharing your perspective.
Svar från Unagi Scooters
We appreciate your feedback and understand that affordability is an important consideration. Our monthly installments are designed to offer flexibility while maintaining the premium quality and performance Unagi is known for.
That said, we’re always looking for ways to make our scooters more accessible. If you’d like to discuss options or learn about current promotions, feel free to reach out to us at help@unagiscooters.com. We’re here to help!
Unagi Classic is saving me over $200 a…
Unagi Classic is saving me over $200 a month—worth every penny! I use it for under 2 miles daily, and it rocks. The scooter handles curves like a pro, making rides smooth and enjoyable. Be patient with Unagi's support; they know what they’re doing and deliver on quality. Highly recommended for short commutes, flat cement or street surfaces and for agility.
20 december 2024
Svar från Unagi Scooters
Thank you so much for sharing your experience with the Unagi Classic! We're thrilled to hear how much it's helping you save while making your daily rides smooth and enjoyable. Your kind words about the scooter’s performance and support mean a lot to us. We're committed to delivering quality and are glad to see it reflected in your experience. Thank you for recommending Unagi for short commutes and urban surfaces—your feedback helps others find their perfect ride. Enjoy your journeys!
Great experience Top to bottom and beginning to end the…
Top to bottom and beginning to end the experience of purchasing, getting a discount I qualified for and then receiving, unboxing and riding has been more satisfying than I thought possible. I could spend hours listing the pros of renting my scooter and I can't think of one negative thing about it.
16 december 2024
Svar från Unagi Scooters
Wow – thank you for the amazing feedback! 🙌 We're thrilled to hear that your Unagi experience has exceeded expectations from start to finish. It’s great to know everything from the purchase process to unboxing and riding has been so satisfying.
Hearing that you could list hours of pros (and no cons!) makes our day. We're grateful to have you as part of the Unagi community, and we hope your scooter continues to bring joy to your daily rides.
smooth scooter operation but bumpy ride
The motor and operation was very smooth however, road bumpiness was excessive
14 december 2024
Svar från Unagi Scooters
Thank you for your feedback! We’re glad to hear you found the motor and operation smooth – that’s exactly what we aim for. 😊 We understand how rough roads can make rides feel bumpy. The solid tires are built for durability and portability, but we know they can feel firmer on uneven surfaces.
One tip that might help is adjusting your stance and bending your knees slightly while riding. This can help absorb some of the impact and make for a smoother experience.
If you have any other questions or need assistance, feel free to reach out through our Customer Service Page. We appreciate you riding with Unagi and sharing your thoughts!
Svar från Unagi Scooters
Thank you so much for the kind words! 😊 We're thrilled to hear you're loving your Unagi and having a great experience. If you ever have any questions or need tips to get the most out of your scooter, feel free to reach out. Enjoy the ride! 🚀
The company has falsely advertised a…
The company has falsely advertised a top speed of 20 mph and scooter for over 3 weeks now and it will not reach a top speed of 20 mph I can't unlock it and they have done nothing to fix the problem very reason I ordered the scooter was the top speed stated and advertised to be 20 miles per hour I continue to get blown off and ignored it is very frustrating and they have got to fix the problem
18 november 2024
Svar från Unagi Scooters
We apologize for the speed unlock issue you are experiencing. Our team is actively working on resolving this, and it remains our highest priority. We will provide you with an update as soon as the issue is resolved. In the meantime, please feel free to reach out to customer service if you have any questions or need further assistance. Thank you for your patience.
Its not like they know what's going on there...
I own two scooters: one on a monthly subscription and one paid in full. After losing my job, I fell behind on the subscription payments. When I tried to use the fully paid scooter to start a new job in August 2024, it wouldn’t work. Despite months of back-and-forth emails—since they refused to take my calls—Unagi finally acknowledged that they had sent the wrong replacement for the paid-in-full scooter. I even asked if they could temporarily unlock the scooter so I could start working and pay them off, but they refused to consider my request while they investigated why the scooter wasn’t functioning. Now, in December 2024, they’re demanding that I return it immediately. They've also offered me one monthly subscription payment off.. once my overdue balance is paid. This by far has been the worst experience and during the whole experience, i was emailing customer support about the issue, the billings department was emailing me requesting payment, and another department was threatening to repose the scooters.
4 december 2024
Omdöme utan inbjudan
Svar från Unagi Scooters
Thank you for sharing your experience with us. We’re sincerely sorry to hear about the challenges you’ve faced with your scooters and the inconvenience caused during this difficult time. We understand how frustrating it must be to deal with these issues, especially when trying to resolve matters through different departments.
While we don’t have a phone support line, we do respond promptly via email to ensure all concerns are addressed thoroughly. We’re currently reaching out to our support and billing teams on your behalf to get a clearer understanding of your case and see how we can better assist you.
Best experience ever! Buy / Rent again
Best experience ever! 3 full years 3 different models / im a deag senior a traveller the scooters are all excellent easy light weight transport google me baba Bob SHIPMAN 300 k links of places photographed riding Unagi units. Customer service is excellent! #bababobshipman
11 november 2024
Svar från Unagi Scooters
Wow — 3 years and 3 different models! Thank you for being such a dedicated rider and part of the Unagi community. We’re thrilled that our scooters have been your trusted travel companions, and we love hearing about your adventures. Your feedback means the world to us!
We appreciate the shout-out to our customer service team and look forward to seeing more of your journeys.
Faulty Scooter
I got sent a scooter with a faulty battery. Would charge fully and then gave you about 5 minutes of drive time before dying completely. I was really excited for my new scooter and it died on day 1, leaving me stranded and forced to walk the scooter a couple miles. I switched to the more expensive option and am hoping it turns out better this time.
12 november 2024
Svar från Unagi Scooters
We’re truly sorry to hear about your experience with the faulty battery — that’s definitely not the ride we want you to have. Getting stranded on your first day is frustrating, and we completely understand your disappointment.
We appreciate you giving us another chance by switching to the upgraded option. We’re confident this time will be a smoother ride, and we’re here to support you every step of the way. If you have any questions or need further assistance, feel free to reach out to our team.
Not reliable, but looks good
This is the second Unagi scooter I’ve gone through. Everything feels wobbly. The slim design is nice but other than that not a reliable means of transportation. The screws that were sent to me were already stripped, and the first scooter I had snapped in half after only three months of using it. I wish this scooter was more sturdy and felt like I was riding something stable and safe.
2 november 2024
Svar från Unagi Scooters
Thank you for taking the time to share your experience. We’re sorry to hear about the issues you’ve encountered and completely understand your concerns. Your safety and satisfaction are our top priorities, and this is not the experience we want for any of our riders.
It sounds like you’ve had some particularly frustrating challenges with the stability and assembly of your scooters. We’d love the opportunity to help resolve this for you. Our team will reach out to our support department on your behalf to see how we can assist further.
Shipping delays, lack of customer service,
Unagi’s website seems designed to turn people away from utilizing needed customer service. It took 3 weeks to ship me a rental scooter and it took some effort on my part to contact customer service to request a credit for the time without a scooter. Then the scooter itself wouldn’t charge, and I received no response when I attempted to communicate this issue through the website. Fortunately the prior customer service representative continued to communicate with me and she was able to facilitate an exchange, though I had to email additional times to be credited the correct amount. It also took a while for the new scooter to come, and it was a hassle to return the old one, and I am still waiting for confirmation (9 days after shipping) that it has been received and I won’t be charged its full value.
1 oktober 2024
Svar från Unagi Scooters
Thank you for sharing your experience with us—we truly appreciate your patience and effort in addressing these challenges. We deeply regret the delays and communication issues you’ve faced, as well as the frustration caused by the shipping and return process.
It’s good to hear that a representative was able to assist with facilitating the exchange and resolving the credit issues, but it’s clear that the overall process fell short of our standards. We’re actively reviewing this situation and reaching out to our support team to confirm the return of your previous scooter and ensure no additional charges are applied.
Your feedback helps us identify areas where we can improve, and we’re committed to making our processes more seamless and responsive. If there’s anything else we can do for you in the meantime, don’t hesitate to reach out via our website’s chat feature.
Support doesnt help for shit they lie…
Support doesnt help for shit they lie about the range and speed says it gets 25 mile range or 17 but doesn't even get 15 then when you want to send it back they charge you lmao I'm not sending it back nor paying for it afterwards
13 november 2024
Svar från Unagi Scooters
We’re sorry to hear you’re feeling this way and that the scooter hasn’t met your expectations. While the range and speed can vary depending on factors like terrain, rider weight, and riding style, we understand how frustrating it is if the performance isn’t what you anticipated.
We’d like to clarify that our team is here to help troubleshoot and address concerns about the scooter’s performance, including range issues. As for returns, we aim to be as transparent as possible about policies, and we encourage you to reach out to our support team via the chat feature on our website so we can assist further.
Your experience matters to us, and we’d appreciate the chance to make things right. If you’re open to it, please let us know how we can help.
Love my unagi scooter!!
Love my unagi scooter!!! Has made commuting drastically easier for hardly any money out of my pocket. Great quality scooter as well, fast and sturdy. I commute 30 minutes (round trip) every day and only have to charge once a week. Highly recommend
28 oktober 2024
Svar från Unagi Scooters
It sounds like your Unagi scooter has truly streamlined your daily commute and made life easier. The fact that it’s fast, sturdy, and only needs charging once a week makes it even better. Thanks for sharing your positive experience—your recommendation means a lot! Enjoy your rides and let us know if there’s anything else we can do for you. Happy scooting! 🌟
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