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Svar från Ultiself

7 dagar sedan

Thank you for sharing your experience and for being with Ultiself for the past three years. It means a lot to hear that the app helps you stay accountable and supports your daily routine. We're especially happy that the reminders help you make time for the things you enjoy, like reading and painting. Wishing you continued success as you work toward your goals.

Svar från Ultiself

17 juli 2026

Merci beaucoup pour votre retour si positif. Nous sommes ravis d'apprendre qu'Emma a su vous accompagner avec bienveillance et écoute dans une période difficile. Nous lui transmettrons avec grand plaisir vos remerciements. Toute l'équipe d'Ultiself vous remercie pour votre confiance et vous souhaite le meilleur pour la suite.

Svar från Ultiself

16 juli 2026

Щиро дякуємо за такий чудовий відгук! Нам дуже приємно чути, що Ultiself став найкращим додатком серед тих, які ви спробували, і що він допоміг вам кинути вейп та зробити крок до кращого здоров'я. Такі слова надихають усю нашу команду. Бажаємо вам подальших успіхів на шляху до здорового способу життя!

Svar från Ultiself

16 juli 2026

Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this would be concerning, especially if you believed you were making a one-time purchase and later noticed an unexpected charge. We take billing concerns like this very seriously and would like the opportunity to review your case. Please contact me directly at rebecca@ultiself.com with the email associated with your account and the details of the charge. My team and I will investigate everything carefully and provide you with a clear response as quickly as possible.

Svar från Ultiself

16 juli 2026

Hi, I’m Rebecca, Head of Customer Support at Ultiself. We'd be happy to help with your subscription request. Please email me directly at rebecca@ultiself.com from the email address associated with your account, or include that email in your message if you haven't already. My team and I will review your request and assist you as quickly as possible. Best regards.

Svar från Ultiself

14 juli 2026

Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this situation would be concerning, especially if you believe you were charged without an active subscription and have not received the response you were expecting. We take cases like this very seriously and would like to investigate your account thoroughly. Please contact me directly at rebecca@ultiself.com with the email address associated with your account and the details of the charges. My team and I will review your case carefully and get back to you as quickly as possible.

Svar från Ultiself

14 juli 2026

Hi, I’m Rebecca, Head of Customer Support at Ultiself. Thank you for your feedback. We’re already in contact with you and are waiting for the account details we requested so we can identify your account and investigate your case. At the moment, we’re unable to proceed without this information. Please reply to our email with the requested details, and we’ll continue reviewing your case as quickly as possible. We're here to help.

Svar från Ultiself

14 juli 2026

Hi, I’m Rebecca, Head of Customer Support at Ultiself. Thank you for taking the time to share your feedback. I'm glad to hear you like the concept and the app itself, but I understand why the additional upgrade options left you disappointed. We appreciate honest feedback like yours as it helps us improve the experience for our users. If you'd like to share more about your experience or have any questions, please feel free to contact me directly at rebecca@ultiself.com. We'd be happy to help.

Svar från Ultiself

14 juli 2026

Hallo, ich bin Rebecca, Leiterin des Kundensupports bei Ultiself. Ich verstehe, warum Sie besorgt sind, insbesondere wenn Sie davon ausgegangen sind, nur ein PDF gekauft zu haben und anschließend eine weitere Abbuchung festgestellt haben. Wir nehmen solche Anliegen sehr ernst und möchten Ihren Fall sorgfältig prüfen. Bitte kontaktieren Sie mich direkt unter rebecca@ultiself.com und teilen Sie uns die mit Ihrem Konto verknüpfte E-Mail-Adresse sowie die Details der Abbuchung mit. Mein Team und ich werden Ihren Fall genau prüfen und Ihnen schnellstmöglich eine klare Rückmeldung geben.

Svar från Ultiself

13 juli 2026

Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this would be very upsetting, especially if you believe you've already cancelled and are still seeing charges. We take billing concerns like this seriously and would like the opportunity to review your account in detail. Please contact me directly at rebecca@ultiself.com with the email associated with your account and any relevant billing information. My team and I will investigate your case carefully and provide you with a clear response as quickly as possible.

Svar från Ultiself

13 juli 2026

Hola, soy Rebeca, directora de Atención al Cliente en Ultiself. Entiendo por qué esta situación le preocupa, especialmente si ha visto varios cargos que no esperaba y no ha podido encontrar la suscripción. Nos tomamos muy en serio este tipo de casos y nos gustaría revisar su situación detenidamente. Por favor, escríbame directamente a rebecca@ultiself.com indicando el correo electrónico asociado a su cuenta y los detalles de los cargos. Mi equipo y yo investigaremos su caso cuidadosamente y le daremos una respuesta lo antes posible.

Svar från Ultiself

13 juli 2026

Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can understand why this experience would leave you with serious concerns, especially if the checkout process and subsequent charges were not clear to you. We take feedback like yours seriously and would appreciate the opportunity to review your case in detail. Please contact me directly at rebecca@ultiself.com with the email associated with your purchase and any relevant information. I’ll personally ensure your case is reviewed thoroughly and that you receive a clear response after we investigate the matter.

Svar från Ultiself

13 juli 2026

Thank you for your kind review! We're so pleased to hear that Emma made the process easy and provided the support you needed. I'll be sure to share your feedback with her. We truly appreciate your support and are glad we could help.

Svar från Ultiself

13 juli 2026

Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why you'd be concerned after seeing a charge you did not expect. We'd really like the opportunity to review your account and clarify what happened. Please contact me directly at rebecca@ultiself.com with the email associated with your purchase and the charge details. I’ll personally make sure your case is investigated promptly and that you receive a clear response.

Svar från Ultiself

13 juli 2026

Thank you for your review! We're delighted to hear that Ultiself is helping you stay consistent with your goals. Building lasting habits takes time, and it's great to know the app is supporting you along the way. We appreciate your support and wish you continued success on your journey.

Svar från Ultiself

13 juli 2026

Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why you'd feel concerned if you've been trying to cancel your subscription and haven't received the response you expected. We'd like the opportunity to look into your case and help resolve it. Please email me directly at rebecca@ultiself.com with the email address associated with your account. I'll personally make sure your request is reviewed as a priority and that you receive a response as soon as possible.

Svar från Ultiself

10 juli 2026

Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can see why you feel upset if you believe you were charged unexpectedly. We take concerns about billing very seriously and would like the opportunity to review your case carefully. Please contact me directly at rebecca@ultiself.com with the email associated with your account and any details about the charges. My team and I will investigate the matter thoroughly and provide you with a clear response as quickly as possible.

Svar från Ultiself

9 juli 2026

Bonjour, je suis Rebecca, Head of Customer Support chez Ultiself. Je comprends pourquoi cette situation suscite de vives inquiétudes, surtout si vous pensez avoir fait l'objet d'un paiement non autorisé. Nous prenons ce type de signalement très au sérieux et souhaitons examiner votre dossier avec attention. Je vous invite à me contacter directement à l'adresse rebecca@ultiself.com en nous communiquant les détails de la transaction. Je veillerai personnellement à ce que votre dossier soit étudié dans les meilleurs délais.

Svar från Ultiself

9 juli 2026

Thank you so much for your heartfelt review! We're delighted to hear that our team was able to help you get started and make the app easier to understand. Knowing that you feel supported on your journey and that you're finding the courses motivating and well structured means a great deal to us. Your kind words are a wonderful encouragement to the whole Ultiself team. Thank you for your trust and support!

Svar från Ultiself

9 juli 2026

Hi, I’m Rebecca, Head of Customer Support at Ultiself. Thank you for your feedback. We’re already in contact with you and are actively working through your case together. We appreciate your patience while we continue assisting you. If you have any additional questions or need further support, please feel free to continue our conversation by email. We're here to help.