UK Doors Online Omdömen 

277
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have had doors from this company fitted for about 5 years. After this time I noticed that one of the internal seals was not quite right. I contacted them about this and Celia from customer servi... Se mer

Betygsatt 5 av 5 stjärnor

I contacted Uk doors when at the planning stage of my self build project. Due to a few issues my end I needed to tweak and change and luckily Megan S has the patience of a saint and did a number of re... Se mer

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Betygsatt 5 av 5 stjärnor

Have used UK Doors Online a few times for various projects and been nothing but impressed with the product and service received. Megan, our sales contact always responds quickly and efficiently ensuri... Se mer

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Betygsatt 5 av 5 stjärnor

Really impressed with UK Doors Online. The quality of the product is excellent – solid, well finished and exactly what we wanted. Megan, our agent, was brilliant throughout – very friendly, knowledgea... Se mer

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Företagsinformation

  1. Dörrtillverkare

Skrivet av företaget

Here at UK Doors Online, we fabricate Aluminium Bifold Doors, Aluminium French Doors, Aluminium Single doors. Supplying to both Trade and Retail. As you can see from our reviews, we try really hard to keep our customer service levels as high as we can. The doors we make are as good a quality as anyone can buy. We put care and attention in to every door we make, ensuring they are built to the highest standard. All the reviews we get are passed out to the team, so they can all see how well they are doing.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

277 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 83 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(277)

66 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great Sales Experience

I want to thank you for all of your help with my recent order for two composite doors and a bifold.

I had made initial enquiries on line and you telephoned me by means of follow up. As a result of this call I continued viewing products from UKDoorsonline and with your considerable assistance I placed an order last Friday.

It is important to say that without your follow up call I probably would not have continued to look at the website, as I was having a few "technical hitches" with colours and certain options such as thresholds and cills not so straightforward to order on line.

Nothing was too much trouble for you and you also ensured I got a very competitive price.

So in summary, thanks very much. You are a credit to the company you work for.

23 september 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

Hi Steve, thanks for the review, it's much appreciated

Betygsatt 5 av 5 stjärnor

From quote to delivery a fine example of quality and service

I have recently been having a kitchen extension and wanted some Bi-Fold doors with integrated blinds. To be honest I didn't have a clue where to look for them so had a look online. I came across UK Doors Online on the back of the good reviews that they have on TrustPilot. From quote to delivery they were fantastic. Paul in sales was knowledgeable and helpful assisting with any questions I had. I was updated as to the delivery date and was pleased to find out the lead time was shorter than I anticipated. The doors were delivered at 9am on the day I was told they would arrive. Nothing was too much trouble for Steve the delivery driver he was excellent helping me place the doors where they needed to be prior to installation. A credit to the company. As for the doors the quality is exceptional and were fitted easily. They look fantastic. I would have no hesitation using UK Doors Online in the future or recommending them to friends and family. Great work guys!

21 september 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

Hi Rob, thanks for the review, it's much appreciated

Betygsatt 5 av 5 stjärnor

Fabulous products and customer service

Fabulous products and customer service. I ordered a bi-fold door and a roof lantern. Paul Noad helped me with the order at every step. He answered all my questions patiently and clearly as I really didn't know what I was talking about. He made suggestions that saved me money, very rare these days. Delivery was quicker than other companies and on the promised day. The delivery drivers were very pleasant and careful. I would recommend this company to anyone. Six Stars.

20 september 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

Hi, Thanks very much for the review, it's much appreciated

Betygsatt 5 av 5 stjärnor

Arrived on time and in excellent…

Arrived on time and in excellent condition. Door is perfect and would recommend them to anyone that are wanting style and security.

7 september 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

Hi, Thanks for the review and glad you like the look of the doors

Betygsatt 5 av 5 stjärnor

bifold doors…

Very competitive price on bifold doors and windows, great service, well made and delivered on time. Good communication and service from Paul Noad.

7 september 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

Hi, Thanks for the review, it's really appreciated

Betygsatt 5 av 5 stjärnor

I had spent a great deal of time and…

I had spent a great deal of time and effort in researching Bi-fold & French door suppliers for my new build and came across UK Doors Online. I have been most impressed with their pricing, guidance & advice from the outset of the sale right through to installation and completion. Supported throughout by Paul Noad & his team, the excellent customer service has made all the difference. If I ever need similar goods in the future, I would only be making one call. I thoroughly recommend UK Doors Online.

5 september 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

Hi Stephen

Thank you for the review, it's great to hear you found our service , support and product good. I will make sure Paul see's this review too.

Betygsatt 5 av 5 stjärnor

Really easy to deal with ,helpful and…

Really easy to deal with ,helpful and delivery was spot on time . Will definitely use again.

5 september 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

Hi

Thank you for the review, glad you liked our service and product.

Betygsatt 2 av 5 stjärnor

Great product but not everything I…

Great product but not everything I ordered arrived, phoned several times over the course of a few hours with no answers, cost me an extra days work to sort the doors out without the extra parts not delivered

23 augusti 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

Hi, Sorry that we missed something off your order. I know we have communicated about this by email since your review.

We do always ask customers not to book their fitting in for the day of delivery, as sometimes the human in us kicks in and we forget something.

I checked our log on the phones and in total, there was 47 mins of communication within 2 hours over the missing add on. Saying you didn't get an answer is a bit harsh.

We have supplied 4 other orders to you, all of which have been delivered without any problems, so marking us with a 2 star I feel is a little excessive, but everyone has the right to score how they feel and sorry we let you down on this occasion.

Betygsatt 5 av 5 stjärnor

Good Service

Good Service, Competative quotation. Quick Delivery time.
Would recomend this Company
GJ's Northern Construction and Development.

12 augusti 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

That's great - thank you.

Betygsatt 5 av 5 stjärnor

Excellent Service

Very attentive and kept in touch throughout the process from order to delivery.

5 augusti 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

Lovely to hear and thanks for the great review

Betygsatt 5 av 5 stjärnor

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish and the bi folds are top quality. Paul couldn't of been more helpful. A* service

29 juli 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

Thank you for the lovely reply, we have sent it through to Paul and the team.

Betygsatt 5 av 5 stjärnor

Extremely pleased with service and…

Extremely pleased with service and communication. Paul has been great from beginning to end and has been at hand throughout. He’s an asset to the company.

22 juli 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

Thank you for the lovely reply, we have sent it through to Paul and the team.

Betygsatt 5 av 5 stjärnor

First time buyer of bi-fold doors

Never bought 3-pane bi-fold doors before and so did extensive research. Found UK Doors Online and followed their quote process giving my measurements. They responded rapidly with a firm price which looked to good to be true. So i phoned and spoke to a lovely lady ( Fiona? ) who guided me through the various options and choices pointing out the areas for careful consideration and the difference that higher U value glazing gives for thermal efficiency. Decided to take a trip to their showroom and was very impressed by the products on display , particulary the professionalism of Paul Noad, sales representative. He did a great job helping explain the pros and cons of buying bi-fold doors. This man knows his bi-fold doors.Placed the order there and then and delivery happened exactly when promised.
Their driver, Darren, did a great job offloading and even provided his wooded blocks to stand the doors upon. Took great care. Now they are installed ( by my brilliant fitter ) am delighted by the Price & Quality of product. Can't recommend highly enough the whole buying experience.

15 juli 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

So nice to hear that you liked our products and service and thank you for the great review

Betygsatt 5 av 5 stjärnor

Fench doors and side panels

The team at uk doors online were great resulting in my french doors with side panels on my summer house looking lovely. Despite it being an online service they were always and hand and made sure I got exactly what I needed.

13 juli 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

Hi, thanks for the lovely review - it's much appreciated

Betygsatt 2 av 5 stjärnor

Poor customer service

I dont like leaving negative reviews, I am mindful we are humans and make mistakes but after the thinking about it and the treatment we received I thought I should.

We ordered our door, the delivery day came, found out we was sent the wrong door.

I rang up to say delivered the wrong door, I asked if could get to ASAP please.

We booked the fitters in for the Wednesday, I was told I shouldn’t have booked the fitters in so soon and they can’t deliver by then.
they would not accommodate, didn’t own up to mistake, never got an apology, and I had to ask. When the door came, some of the parts were missing, agin didn’t get an apology. Had to wait a few weeks for it to come. The door doesn’t shut right, can’t doing anything about it.

I think if you were going to get a door from Uk doors , be mindful there may be some delays and customer service can be quite poor as they do not take accountability.

However, this is only my experience.

5 juli 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

Hi, Really sorry to see your review. Ella has been in contact with you, to arrange for someone to come out and help with the locking of the doors (Ella explained it sounds like it needs toe and heeling correctly by your fitters, but we will happily call out and check that for you).

She is still awaiting your call back to arrange this, so if it's still a problem, let us know.

We are also sorry about the mix up with the doors. This has only ever happened twice since we started the business and we are sorry that you were one of them.

There is no reason for the team not to apologize at the time, so please take this message as our apology.

Betygsatt 5 av 5 stjärnor

Black aluminium doors are gorgeous and excellent service!

The black aluminium French doors we purchased from UK Doors Online have arrived and we are delighted with them. Megan was so helpful from the outset, answering all my questions (there was lots of them!) and helping me design the doors I wanted. The lead time was the best of all the companies I spoke to - which if I'm honest made me a little dubious - but this was unnecessary as they are beautifully made doors and fit the space perfectly. Thanks Megan for all your help.
The guy who delivered the doors was super friendly too. Excellent service and excellent product.

27 juni 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

Thank you for the lovely reply, we have sent it through to Megan and the team.

Betygsatt 5 av 5 stjärnor

I have recently bought 3 pane bi-fold…

I have recently bought 3 pane bi-fold doors and replacement glass for my previous doors. The door fitters I used praised the quality of the doors for many reasons.

I would like the thank the customer service I received through the quotation, ordering and delivery process, all went to plan just as Megan in sales told me it would do, thanks Megan. I would recommend UKDoors on-line to anyone in the future.

Regards,
Robert Johnston

24 juni 2022
Omdöme utan inbjudan
Logotyp för UK Doors Online

Svar från UK Doors Online

Thank you for the lovely reply, we have sent it through to Megan and the team. And thank you for the recommendations.

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