Tommy Hilfiger Omdömen 478

I was gifted a Tommy Hilfiger handbag for my 50th birthday from my work colleagues, it came via Very. Less than 12 months later one of the handles has split, the other 3 are ok. The bag isn’t used everyday and is wiped clean when used. Very don’t want to know they have a 60 day return policy. Tommy Hilfiger don’t want to know as it wasn’t bought from them. It’s your brand regardless of where it was purchased I now have a handbag that is useless. To say I’m gutted would be an understatement. Tommy used to be my favourite brand!! It’s disgusting that you are selling bad quality products that don’t even last a year not what I expect Tommy!!!! Very and Tommy need to seriously look at their policies.

I am extremely disappointed with the quality of my mixed casmire jumper. The quality is very poor and is not worth to buy it.
Honestly I regret it to throw away my money in this way.
How can a premium brand be so rubbish?
Will never buy Tommy Hilfiger again.

UPDATE : Still waiting for my refund sent back item 23/12 proof received 24/12 all they do is give poor excuses oh need to wait 10 days blah blah blah been over 10 days & still no refund.

Fuming had to open a PayPal case and now need to wait thank the lord I paid via PayPal what a shambles of a company such a shame as TOMMY WAS my favourite designer SHIT company !!!

I returned an item using the box it came in and provided the return label. Sent via Royal Mail. The item was delivered to their warehouse on December 16th. I contacted them on December 20th and they told me “Rest assured that once your package has been processed by the logistics department, you will be notified via email and a full refund will be automatically issued. Please remember that refund times can take up to 8-10 business days depending on your bank’s processing time.” However, I have not yet received a refund. I contacted them several times via WhatsApp and never got a response. Today I emailed and reconnected with them on live chat and they said the refund has been resolved and will be visible on my bank statement in 8-10 business days, which means if it happens this time I will be refunded almost a month later the item is returned. I have loved this brand for many years, but I will never buy it again! Very disappointed!!

Nie wieder werde ich etwas von Tommy Hilfiger kaufen!!
Habe auf einer Kreuzfahrt eine Uhr von Hilfiger gekauft...nach nur 9 Monaten ist die Krone bzw. das Stellrädchen abgebrochen. Ok dachte ich, ist ärgerlich aber du hast ja Garantie - Pustekuchen!
Zunächst findet man überhaupt keinen Vertreter in Berlin, der die Garantieansprüche annimmt - geht alles nur online, heißt über Kontaktaufnahme mit dem Kundendienst via Mailverkehr...da wurden mir dann freundlich mitgeteilt, dass ich die Uhr auf meine Kosten zu einer zentralen Bearbeitung schicken muss, da wird dann erst einmal der Garantieanspruch geklärt...sauber...
Obwohl ich alles schon - Beleg, Garantieurkunde, Fotos des Schadens etc an den Kundenservice geschickt hatte. Nachdem ich die Kostenzahlung vorab für das Versenden der Uhr beim Kundenservice reklamiert hatte, schließlich war ich zu dem Zeitpunkt noch immer der guten Hoffnung einen Garantieanspruch zu haben, wurde mir dann freundlich mitgeteilt, dass es kein Materialfehler oder Herstellerfehler sein kann, sondern ein Eigenverschulden vorliegt (ohne das die Uhr jemals tatsächlich von einem Uhrmacher gesehen oder geprüft wurde) und ein Garantieanspruch in keinster Weise vorliegt, bzw. übernommen wird...somit ich die Uhr auch nicht mehr einschicken muss..., daraufhin wurde das Ticket beim Kundenservice geschlossen.
NIE WIEDER !!!
(Zum Einschicken sei noch gesagt, dass die Firma wo die Uhr hin geschickt werden sollte, die also die Garantie für Hilfiger abwickelt, grottenschlechte Bewertungen hat in Bezug auf Reparaturleistungen im Bereich von Uhren - monatelanges Warten, Uhr wieder defekt zurück geschickt, Uhr noch mehr kaputt gemacht etc. )

Ordered a parcel for my father’s birthday tomorrow even with allowing 5 working days it should have arrived yesterday but nothing has arrived yet and not I am now out of pocket with no present. Furthermore I tried to use the live chat and got through to an agent called Tania who was of no help and when I tried to ask for a link to make a complaint etc she just terminated the chat. Very disappointed will not be purchasing from yourselves online again.

Doe ik een bestelling en betaling. Krijg ik 13 uur later een mail dat het uitverkocht is en je de betaling met een paar weken terugkrijgt. Goed verhaal! 🤡

A eviter d'achèter en ligne!!
Service client seulement repousse les dates et transfert la responsabilité au client de résoudre un problème qu'ils ont genère eux même avec une mauvaise livraison! J'ai acheté un colis le 12 Décembre pour une livraison entre le 18-20 Décembre. L'addresse de livraison était un point relais choisi dans le site de Tommy! Nous sommes le 3 janvier et j'ai toujours pas reçu mon colis et Tommy ne veut pas me rembourser. A chaque contact (téléphone/WhatsApp/Email) Tommy me dit d'aller contacter UPS car ils ne peuvent rien faire! UPS de son côté reclame addresse éronnée / difficultées pour la livraison / manque d'un code pour le conducteur et je souligne, l'addresse de livrasion était un POINT RELAIS choisi dans le site de TOMMY... Par contre, pourquoi en tant que client dois-je contacter une entreprise qui Tommy l'a choisi? Tommy ne respect pas le code de la consommation en France Article L-216-2, c'est de la responsabilité de Tommy de contacter UPS (Je l'ai essayé quand même et sans success pour changer l'addresse).Tommy ne fait RIEN et me dit d'attendre jusqu'au produit reviennent dans leur entrepôt aux Pays-BAs pour seulement après 8-10 jours ouvrés donner um remboursement? A la fin, ils font la vente et après ils nous laisse sans notre produit (Cadeau de Noël frusté et sans l'argent)
La loit est claire : On n'est pas obligés d’accepter indéfiniment le report d'une date de livraison, on a le droit de demander l’annulation du contrat et le vendeur doit vous rembourser la totalité des sommes versées dès que demandé par le client (L. 216-7 du code de la consommation).
C'est une honte et je n'acheterais plus jamais en-ligne dans le site de Tommy et je le déconseillerai à toute mon entourage.

I am extremely disappointed with my experience ordering from Tommy Hilfiger. I placed an order on the 30th Nov that was supposedly shipped on December 6th, but as of December 18th, I still haven’t received it.

I contacted customer service twice via online chat to inquire about the delay. The first representative was unhelpful, and the second one was downright rude. They simply stated that the issue was "under investigation" and abruptly ended the chat without offering any solutions or an estimated timeline.

This level of customer service is unacceptable for a brand with Tommy Hilfiger's reputation. I expected better communication and a proactive approach to resolving the issue. At this point, I’m left frustrated. It looks like I will need to buy a different Christmas present for my husband!

I will think twice before shopping here again and would advise others to be cautious as well.

This i s a scam! Customer service refused to reply and when I talked to agent they hang up on me. I am waiting to report this as a froud in my bank and report it to Trading Agency.

Appalling customer service. Returned 2 coats using box they came in and supplied returns label. Sent from post office. Not weighed as had returns label.

I was only refunded for one coat. I sent several emails to TH, was told to complete a statement swearing I had returned both coats. Despite doing so I was told only one coat arrived back in return and they could not help me.

Eventually I used Resolver to complain - hey presto - a few hours later I was informed my refund had been processed!

Something very dodgy going on here. Do not order from TH online!

Absolutely rubbish delivery service and rubbish customer service.

Ordered on 2nd December. Website stated 4-5 days for delivery. It's 12th December now - yet no sign of my order!

Contacted customer service - someone called Sandra simply recited the FAQs from the website to me! If I just wanted the FAQs, I wouldn't have waited 20 mins to talk to customer service!

I am leaving for Christmas on 15th Dec and this was supposed to be a present for someone.

They have no warehouse in the UK, so all products are shipped from the Netherlands, and they have no control of when the products can get out of customs.

How can a premium brand be so rubbish?

Will never buy Tommy Hilfiger again.

Awful company. Placed an order for swim shorts. Because I didn't spend 'enough' they charge an extortionate postage cost and promptly inform me once the order was placed that there is a delay in dispatch due to high demand. I requested they refund the postage cost, they decline. I told them to cancel my order, they can't do that because the timescales don't add up. Even though the item appears not to have even been dispatched yet. Ordered on 3rd December. Yes I'm aware I didn't have to order from them and yes they're an expensive brand but you would think, given its their delay because they can't cope, they might have been a little more amenable. Zero customer service

I bought a coat from Tommy Hilfiger website on the 28th November and I was told it'll arrive in 4-5 days. It's the 8th of December and I still haven't received my package!! What's going on??!

Ordered last Sunday yet it’s not even shipped, no updates and customer service are as useful as a chocolate teapot!!! Avoid, no excuses this day and age!

Really wish I'd checked reviews before ordering. Parcel was due to be delivered on 29/11, waited until 03/12 & escalated through their woeful customer service. Was told to wait until today despite the tracking clearly indicating it had been lost. Got in touch today to be told they cannot send me a replacement, and if I want one I will have to reorder from the website, but I dont get a refund for 10 days so will be out of pocket for 2 weeks through no fault of my own. First & last order from Tommy Hilfiger!!!!!!

Absolute Katastrophe

War vor ein paar Tagen im Outlet Store Zweibrücken einkaufen. Das Personal ist nur mit Reden beschäftigt, keiner hilft dir weiter und der Laden sieht katastrophal unordentlich aus.
Auch die Mitarbeiter selbst geben kein gutes Bild ab, Röcke so kurz, dass sie sich nicht mal strecken können, um dir den obersten Pullover aus dem Regal zu reichen.
Doch das beste: Die Kassiererin hat mich nicht mal bemerkt, da sie lieber am Handy war als ihre Arbeit zu machen

Wirklich nicht schön dort einzukaufen
Schade :(

Wieder und wieder das keiduge Problem mit dem online Store von Tommy Hilfiger. Anstelle eines 300 EUR teuren Blazers wurde mur eine hässliche Hose zugesendet. Meine Retoure wurde ebenfalls nicht korrekt verbucht und ein Betrag von 82 EUR wurde nicht erstattet. Der Kundenservice ist eine Katastrophe. Die Mitarbeiter strotzen nur so vor Inkompetenz und Unverschämtheit. Ich habe inzwischen Strafanzeige wegen online Betrug erstattet.

Thank you my order was well packed ..
Ease of sight description perfect …
Jacket thrilled and my Trainers thank you Chrisg

Package arrived opened nothing in it, could have been Royal Mail ? The bottom of the box is rubbish too things can easily fall out anyone can get their hand in it ! Just dealing with customer service, reading these comments it probably wont end positively.
For a high end brand you expect better !!