Update: Eufy have been working to sort this out and have been in touch. We were happy with the door bell then added cameras and a Homebase. No recordings over night. We’ve followed every s... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good build quality, started with the doorbell works well battery life could be better. Then got the E30 camera it says 128g sd card but will not format used 32g instant, works great. Then got the S340... Se mer
Great 2k video door bell with built in memory card so theirs no subscription required unlike some other door bells!
I didn't know how much time robovac can save. We got L60 Hybrid and will be sure to upgrade our Eufy in the future when current one gives up. Given the L60 price tag, the suction is superior while mop... Se mer
Företagsinformation
Skrivet av företaget
At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.
Kontaktuppgifter
Storbritannien
- +44 (0) 1604 936 200
- uk.support@eufy.com
- uk.eufy.com
4,3
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good product and reasonable support
The product generally is good and simple to install/set up, we did have a failure after a few days but after a bit of email tennis (AI deep joy!) Eufy sent a replacement.
14 februari 2026
Eufy video doorbell no false alarms
Eufy door bell are better than the 2 other makes I have tried. No subscription and no false alarms. I live on a main road with a small front garden and had false alarms with other video doorbells but not any more better AI system doesn't mistakenly think cars are people.
19 februari 2026
Quick processing of order.
19 februari 2026
Value for money.
Was apprehensive initially a few years ago but since increased my usage of a pretty reliable service which I have increased since.Safe, dependable and value for money depending on your needs .
18 februari 2026
They are not set out my problem very…
They are not set out my problem very unprofessional
11 februari 2026
Svar från Eufy
We sincerely apologize for your experience and fully understand your concerns.
Your case has been escalated to our management team and given top priority.
Please contact us at uk.support@eufy.com, and we’ll make sure your issue is addressed promptly.
Thank you for bringing this to our attention.
Great addition to our system
The ordering process was extremely straightforward and the Homebase arrived very quickly and was easy to configure. Decided to increase the internal storage from the 16GB included and once restarted, the additional storage was immediately recognised and installed. Great addition to the cameras already installed.
10 februari 2026
Disappointing Deep Clean
The deep clean does not remove all the dirt on our floor tiles. The hoover is fine
18 februari 2026
Svar från Eufy
Dear Customer,
Thank you for your feedback. We're sorry to hear the deep clean didn't fully meet your expectations on your tile floors.
If you'd like assistance with optimizing the mopping performance or have any other concerns, please contact our UK support team at uk.support@eufy.com - they'll be happy to help.
Once product app was set up
Once product app was set up, my cleaning programme was fully taken care of. Prompts given for when bags, etc need renewing. Pleased with purchase
9 februari 2026
Im a new customer of Eufy security…
Im a new customer of Eufy security products. And I must say they are amazing. Simple set up straight out the box, and good value for money too. I have now swapped out my old units for thr entire Eufy coverage.
18 februari 2026
Have a smooth floor and eufy is ideal…
Have a smooth floor and eufy is ideal and set to a programme it is ideal
18 februari 2026
Great service and the solar camera's…
Great service and the solar camera's and door bell work perfectly, *****
10 februari 2026
Not completely happy with product and…
Not completely happy with product and info received to rectify problem not helpful at all
9 februari 2026
Svar från Eufy
We sincerely apologize for your experience and fully understand your concerns.
Your case has been escalated to our management team and given top priority.
Please contact us at uk.support@eufy.com, and we’ll make sure your issue is addressed promptly.
Thank you for bringing this to our attention.
The S380 homebase and E340 doorbells…
The S380 homebase and E340 doorbells are easy to set up but I wish that there was more suitable ringtones available to choose from. The S380 Homebase 3 can remain connected to you router by Wi-Fi but ONLY AFTER you have established the initial link using a router cable. The doorbell camera works well but be aware that there is a few seconds delay between the the button being pressed and the notification and video appearing on your phone.
10 februari 2026
Great as always
Very happy with my Eufy products and service. Setup was quick and straightforward, and the system works exactly as advertised. The app is easy to use, notifications are reliable, and the picture quality is excellent.
Great value for money with no ongoing subscription fees. Would definitely recommend to anyone looking for a dependable home security setup.
22 november 2025
Re-usable bags please!
The bags for my eufy x10 Omni pro were delivered quickly and postage free. They weren't particularly cheap but necessary. I really would prefer official Eufy brand re-usable bags though.
9 februari 2026
Svar från Eufy
Dear customer,
Thank you for your feedback and for your purchase.
We appreciate you noting the quick delivery and free shipping. We understand your preference for reusable bags - this is valuable feedback that we'll share with our product team for future consideration.
Our current dust bags are designed to maintain optimal suction and filtration performance, but we recognize that a reusable option would be more economical and environmentally friendly.
Thank you for taking the time to share your thoughts with us.
Eufy solocams&homebase
I decided to buy the Eufy solo camera s340 twin pack and homebase s380 on recommendation ,and i am more than happy.They are both very smart and work absolutely brilliant.They are made so well.I was slightly wary of the solar aspect but they are brilliant.Also so easy to set up. Delivery time was also excellent .Absolutely 💯 recommend
15 februari 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.