Update: Eufy have been working to sort this out and have been in touch. We were happy with the door bell then added cameras and a Homebase. No recordings over night. We’ve followed every s... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good build quality, started with the doorbell works well battery life could be better. Then got the E30 camera it says 128g sd card but will not format used 32g instant, works great. Then got the S340... Se mer
Great 2k video door bell with built in memory card so theirs no subscription required unlike some other door bells!
I didn't know how much time robovac can save. We got L60 Hybrid and will be sure to upgrade our Eufy in the future when current one gives up. Given the L60 price tag, the suction is superior while mop... Se mer
Företagsinformation
Skrivet av företaget
At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.
Kontaktuppgifter
Storbritannien
- +44 (0) 1604 936 200
- uk.support@eufy.com
- uk.eufy.com
4,3
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great security camera with flood…
Great security camera with flood lights.
Easy to install and set up the WiFi etc..
Great that i can now see what is going on at mums when I’m not around..
May expand system..
24 februari 2026
Very good camera
Very good cameras, well recorded footage
easily to follow instructions to fitting and to operate .
17 februari 2026
Great company
Bought loads of things from them, great cameras for security and just bought the robot hoover and mop and what a difference my floors are now
17 februari 2026
What a great camera…
A great deal on a very good outside camera with lighting. Quick delivery and easy to install.
Eufy is reliable and gives me peace of mind with my home security. Highly recommend.
14 februari 2026
DELIGHTED AND FEELING REALLY SECURE CUSTOMERS
Ordering was really easy and delivery was very quick . Friends who had experience installing the equipment volunteered to do this task which we more than welcomed.
The effectiveness of the system is excellent and provides peace of mind which will be even more appreciated when we are away
15 februari 2026
Good build quality
Good build quality, started with the doorbell works well battery life could be better. Then got the E30 camera it says 128g sd card but will not format used 32g instant, works great. Then got the S340 camera this is almost at the limit of my wi fi tuck some time setting up but now working well, found out software on my phone old working great on new tablet, no fee's, no ads, Happy
23 februari 2026
Svar från Eufy
We sincerely apologize for your experience and fully understand your concerns.
Your case has been escalated to our management team and given top priority.
Please contact us at uk.support@eufy.com, and we’ll make sure your issue is addressed promptly.
Thank you for bringing this to our attention.
Highly Recommended
Had a eufy system for a few years now. Best thing about it is a no subscription service. High quality products and so easy to install. Highly recommended.
22 februari 2026
The customer support is excellent
The customer support is excellent. They always respond to queries promptly and helpfully
22 februari 2026
Very good product at competitive price
Very good product at competitive price. Pictures offered excellent quality images and are easy to set up. Fully appreciate no ongoing subscription cost.
15 februari 2026
Great no subscription and picks up most…
Great no subscription and picks up most activities
22 februari 2026
Worth purchasing during deal period as…
Worth purchasing during deal period as security pack discounted by over 50%.
Easy set up but definitely worth buying hub extra memory.
21 februari 2026
I’m loving eufy products
Quick delivery, kept informed throughout. Doorbell has amazing quality pictures and app responds quickly.
14 februari 2026
I decided to change to a system that…
I decided to change to a system that did not leave me at the mercy of yearly subscription price rises. Wise choice. The equipment is very easy to set up. The pictures from the door bell are clear day and night. The App is straightforward to use.
20 februari 2026
Great and friendly staff
13 februari 2026
Very easy to set up
Very easy to set up. I like the face recognition and that is easy to set up. Still need time for system to settle down. Found having the homebase useful.
20 februari 2026
Bought the 3 in 1
Bought the 3 in 1 - honestly don’t bother this has been the biggest waste of money ever
I’ve had it for 3 months and in that time I’ve had to buy 4 replacement brushes for the robot vacuum as I have two golden retrievers and their hair gets caught in the plastic at the sides which then burns - basically useless
The motor is so weak it really only picks up crumbs
Wish I’d bought a shark/dyson instead
13 februari 2026
Svar från Eufy
Dear customer,
We sincerely apologize for your disappointing experience with our product.
Pet hair tangling and motor performance issues are not acceptable, especially for a product at this price point. We understand your frustration with needing to replace brushes four times in just three months.
We'd like to help resolve this for you. Please contact our UK support team at uk.support@eufy.com with your order details - we'll work to find a solution.
Again, we're sorry this didn't work out for you and your golden retrievers.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.