I ordered a tiffany bracelet off the designer exchange. It came beautifully wrapped with a coa. I got the tiffany experience of opening a perfectly wraped package, at a bargain price. I love my bracel... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was under the impression the bag I purchased would be cleaned but unfortunately I was wrong. It was full of dust, debris and crumbs within the bag and old rusty coins inside each pocket.
Företaget har svarat
Kenya is is very good at wat she does this lady made me feel so welcome and that makes me want to make a purchase so thanks to Kenya you have gained a new customer THANK YOU KENYA 🤠👍🏾
Excellent service throughout. Shoes arrived beautifully packed and are so lovely. They look like new. I have been looking for these particular loafers for sometime. Late night shop 😂🌟. Thank yo... Se mer
Företaget har svarat
Företagsinformation
- Butik med begagnade kläder
- Klädbutik
- Butik för modeaccessoarer
- Butik med handväskor
- Second hand-butik
- Butik med vintagekläder
Om Designer Exchange UK
Skrivet av företaget
Born Out of Knightsbridge in 2013
Here at Designer Exchange our journey started with a simple goal, to make designer fashion accessible to all, not just the few.
Our warm and welcoming atmosphere is for everyone, no matter who you are or where you live, and no matter if you are buying, selling or simply browsing.
Over the years, we have grown and evolved to become the go-to destination for preloved luxury fashion. We have expanded our offerings to include a wide range of womenswear and menswear clothing, shoes, bags, and accessories, all carefully curated and authenticated by our team of in-house experts.
What sets us apart is our commitment to providing a seamless and enjoyable shopping experience for our customers. Whether you are buying or selling, we offer a range of convenient and flexible options to suit your needs whether you are visiting in-store or shopping online.
Whether it’s your hobby, hyphen or hustle, we’re passionate about growing the preloved community.
The UK’s No.1 Home of Preloved Luxury
Skrivet av företaget
- Whether you’re looking to buy, sell or exchange, Designer Exchange provides you with the safest way to buy and sell your preloved fashion from clothing to handbags and more!
Double-Lock Authentication
Always Authentic
All items at Designer Exchange are double-lock authenticated, with a combination of leading AI technology alongside our dedicated team of in-house experts.
Kontaktuppgifter
191 Brompton Road, Knightsbridge, SW3 1NE, London, Storbritannien
- designerexchange.wecare@webuy.com
- uk.designerexchange.com
4,3
Utmärkt
6 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very friendly and knowledgeable- good…
Very friendly and knowledgeable- good experience. Cisely is lovely and very helpful!
21 mars 2026
Omdöme utan inbjudan
Svar från Designer Exchange UK
Hi Selina,
Thank you for sharing your feedback and for rating us 5 stars :)
We are thrilled to hear you had such a friendly and knowledgeable experience at our store.
It’s our goal to make every visit a great one, and it’s wonderful to know we hit the mark.
We look forward to welcoming you back soon!
Regards,
Jesica
Always exceptional to buy from!
Always exceptional to buy from, always get great value for money. Very fast shipping via DHL (so good they dont use Evri or the like!) and secure. Thank you DEX!
31 januari 2026
Svar från Designer Exchange UK
Hi,
Thank you for sharing your feedback and for rating us 5 stars :)
We are thrilled to hear that you’re happy with the value and service you received.
We truly appreciate your continued support and look forward to serving you again soon.
Regards,
Jesica
Bought an item and was really looking…
Bought an item and was really looking forward to receiving it, only to get an email saying my refund was on the way. When I contacted them, I was told the item had been sold on the shop floor. Very disappointing and completely unreliable.
19 mars 2026
Omdöme utan inbjudan
Svar från Designer Exchange UK
Hi,
Thank you for sharing your feedback.
I'm sorry to know that your order was cancelled.
While we strive to sync our physical and online inventory in real-time, it appears we missed the mark in this specific instance. We sincerely apologise that the item was sold in-store before your online order could be dispatched.
We treat rare events like this as an opportunity to review our processes and improve our service for you.
Regards,
Jesica
Amazing beautiful gucci belt
17 mars 2026
Svar från Designer Exchange UK
Hi Jack,
Thank you for sharing your feedback and for rating us 5 stars :)
We are thrilled to hear that you're loving your beautiful Gucci belt. It’s such a timeless piece, and we’re so glad we could help you find it.
We hope to have you shop with us again!
Regards,
Jesica
Fabulous shop Louise was very helpful…
Fabulous shop Louise was very helpful bought a lovely Gucci.
21 mars 2026
Omdöme utan inbjudan
Svar från Designer Exchange UK
Hi David,
Thank you for sharing your feedback and for rating us 5 stars :)
We are thrilled to hear you had a fabulous experience at our shop.
We hope you enjoy your lovely new Gucci purchase.
Regards,
Jesica
Fast delivery
Fast delivery, I’m very happy with my purchase, it was exactly as described possible a bit better
16 mars 2026
Svar från Designer Exchange UK
Hi Cat,
Thank you for sharing your feedback and for rating us 5 stars :)
We are thrilled to hear that you are happy with your purchase and that the delivery was nice and fast.
Our team takes great pride in ensuring our descriptions are as accurate as possible, so we’re delighted to hear the item was even better than described.
Enjoy your new purchase!
Regards,
Jesica
I purchased a bag online but wanted a…
I purchased a bag online but wanted a few more details and pictures of the bag. The team in Birmingham were unbelievably helpful and were very quick at responding to messages. They gave me all the correct advice and were very friendly on the phone. I am very happy and will definitely be shopping with them again.
Thank you.
18 mars 2026
Omdöme utan inbjudan
Svar från Designer Exchange UK
Hey Customer,
Thank you so much for your kind words!
We’re absolutely delighted to hear about your positive experience with our Birmingham team. It’s great to know they were able to provide you with all the details, photos, and support you needed, and that their quick responses and friendly service made a difference.
We hope to see you again!
Regards,
Anoushka
Slow, rude and poor service when selling to them
Sent an item to them after receiving a quote. 2 weeks later I sent an email for an update. Just told they are busy. Another few days later I got an email saying they are rejecting the item as they are not buying at the moment. Took another week to receive the item back. When it came back there were clear greasy finger marks. I had the item dry cleaned prior to shipping. Put in a complaint and get an email back saying it won’t be them and there is nothing they can do about it. I trade in a lot of high end clothes and this is by far my worst experience. Avoid them.
16 mars 2026
Omdöme utan inbjudan
Svar från Designer Exchange UK
Hey Customer,
Thank you for your detailed feedback. We appreciate you taking the time to share your experience with us.
We apologise for the delays in communication and the extended timelines during the process.
Regarding the condition of the item, we would like to reassure you that all pieces received are handled with care and stored securely while in our possession. Based on our internal handling procedures, it is unlikely that the marks described would have occurred while the item was with us.
We regret that your experience did not meet expectations and appreciate your feedback, which will be used to improve our service.
Regards,
Anoushka
I have best bag experience been recently visiting the…
I have been recently visiting the Manchester store and have made a couple of purchases now. The staff are so helpful, knowledgeable and go above and beyond - it has been an absolute pleasure dealing with 2 members of staff in particular Sade and Keighton. Love this shop so much and ready for another visit and purchase hopefully soon
11 mars 2026
Omdöme utan inbjudan
Svar från Designer Exchange UK
Hey Karen,
Thank you very much for your kind message.
We are delighted to hear about your positive experience in our Manchester store. It is wonderful to know that the team have been helpful, knowledgeable, and attentive during your visits. We will be sure to pass on your lovely feedback to Sade and Keighton they will be truly pleased to hear your comments.
We look forward to welcoming you back again soon.
Regards,
Anoushka
Takes them absolutely ages to get a…
Takes them absolutely ages to get a quote or payment. All if they reject an item, they give you zero rationale for the reason. Then you have to wait weeks to get an item back. Awful service, slow and unprofessional. Website is also awful
17 mars 2026
Omdöme utan inbjudan
Svar från Designer Exchange UK
Hi Glenn,
Thank you for sharing your feedback.
I'm sorry to hear about your experience regarding our processing times and information about the item rejection.
Please note that once our team receives your items, they are queued to be processed within 7–10 working days (excluding weekends and bank holidays).
While we aim to be as fast as possible, the processing time depends on the volume of items currently queued for authentication.
If an item fails authentication, it is typically dispatched back to you within 3–5 working days, and the tracking details will be shared with you.
Regards,
Jesica
Absolutely amazing
Absolutely amazing! I found exactly what I was looking for, easy to order and super fast delivery. I will definitely shop with you again. Thank you
13 mars 2026
Svar från Designer Exchange UK
Hi Lisa,
Thank you for sharing your feedback and for rating us 5 stars :)
We are thrilled to hear that you found exactly what you were looking for and that our delivery speed met your expectations.
We look forward to welcoming you back soon. Happy shopping!
Regards,
Jesica
Good experience overall
My last experience has been a bit of a mix, but I do want to say that Jean who is an SA at Knightsbridge has been wonderful and so attentive. I was waiting for an item that was taken away from the store for some reason and he kept following up on it for me and helped me with sizing, condition, purchasing. I really appreciate the service. Overall my experience was positive as usual and Jean really did his best to smooth out the issues.
16 mars 2026
Omdöme utan inbjudan
Svar från Designer Exchange UK
Dear customer,
Thank you for sharing your amazing feedback.
We're glad you enjoyed your experience and loved the service provided.
We hope to see you soon again :)
Kind Regards,
Saanchi
Always a great experience selling with…
Always a great experience selling with Designer Exchange. They are super quick with processing, and easy to work with - defo beating other designer resellers I've used. Allanah and team are absolutely brilliant!! Will continue to recommend.
16 mars 2026
Omdöme utan inbjudan
Svar från Designer Exchange UK
Hi Sienna,
Thank you for sharing your lovely feedback.
We're happy to hear you consistently have a great selling experience. It's wonderful to know our quick processing and ease of use stand out from other resellers.
We look forward to seeing you soon!
Kind Regards,
Saanchi
Kenya was a lovely help with our…
Kenya was a lovely help with our purchases, couldnt have gone smoothers, will be visiting again soon, would 100% recommend :)
15 mars 2026
Omdöme utan inbjudan
Svar från Designer Exchange UK
Hey Chloe,
Thank you for sharing your amazing feedback.
We're happy to hear that your purchase experience was so positive and seamless.
We look forward to your next visit!
Kind Regards,
Saanchi
Svar från Designer Exchange UK
Hey Jolita,
Thank you so much for your kind words!
We’re delighted to hear that you had a wonderful experience and are super happy with our service.
We look forward to assisting you again in the future.
Regards,
Anoushka
Beautiful product and great service
Beautiful scarf, amazing quality. First rate service (as ever). Will absolutely be buying from Designer Exchange again (and again).
9 mars 2026
Svar från Designer Exchange UK
Hey Mrs Danielle,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you love your scarf and are happy with the quality and service. We can’t wait to assist you with your future purchases.
We look forward to welcoming you back again soon!
Regards,
Anoushka
Really great experience
The experience was really good, the item was great, washed and packaged well too. Definitely worth buying from DesignerExchange.
26 februari 2026
Svar från Designer Exchange UK
Hey Aqeeb,
Thank you for your kind feedback!
We’re delighted to hear that you had a great experience and are happy with the item and its packaging. We’re thrilled that you feel it’s worth buying from Designer Exchange.
We look forward to serving you again in the future!
Regards,
Anoushka
Svar från Designer Exchange UK
Hey Krings,
Thank you so much for your fantastic feedback!
We’re delighted to hear that everything was perfect and that you were happy with the fast shipping and communication.
We look forward to serving you again soon.
Regards,
Anoushka
2 pairs of trainers sent off for review…
2 pairs of trainers sent off for review - Balenciaga's & Alexander McQueen's.
Sent back due to 'quality inconsistencies' and toe marks inside on both soles.
Received this morning and paperwork missing from Balenciaga box - authenticity card & paperwork from retailer they were originally purchased from. Alexander McQueen trainers have been sent back with dirty marks & scuffs over trainers which were NOT there when sent off as both pairs of trainers have been professionally cleaned. I expect to receive my trainers back in the same condition they were sent off like.
Avoid !
13 mars 2026
Omdöme utan inbjudan
Svar från Designer Exchange UK
Hey Rebecca,
I sincerely apologize for the issues you’ve experienced with your recent review and return. We aim to provide a seamless and professional service, and I completely understand your concern.
Regarding the Balenciaga trainers, I understand that the authenticity card and original retailer paperwork were missing. We are in contact with the team handling this and will get back to you on the same email thread you used to contact us.
For the Alexander McQueen trainers, please be assured that we return items to customers in the same condition in which they were received, and each item is handled with the utmost care. We take reports like this very seriously and will investigate this with our team.
Thank you for your patience, and we will update you as soon as possible.
Regards,
Anoushka
Waited my time
Waited my time, came from 1 hour away in Birmingham store they toke picture of the Christian Dior bag and send it to people to see at it and they gave me 700 for it, and I went home with the bag to think about it, came back to the store and said to the lady I want to sell the bag and show her the receipt the store gave me, I make a account and put all my details and bank account gave then my id etc, and then after 2-3 days they email me that that they don’t want the bag anymore it doesn’t meet the condition, could of told me first instead give me a price for it and waited so much of my time, please don’t sell your item here, bad customer service they wasted your time , I will be not coming back to sell anything
27 februari 2026
Omdöme utan inbjudan
Svar från Designer Exchange UK
Hey Antonio,
Thank you for sharing your experience. I sincerely apologize for the inconvenience caused. I completely understand, how difficult it must have been to travel from Birmingham, spend your time with us, and then be informed that your bag did not meet the required condition after the initial valuation.
Please be advised that unless items are fully authenticated by our team, we are unable to deny or accept them immediately. Once an item is booked and authenticated, we proceed based on the results of that assessment.
I understand your decision not to return, but please accept our apologies for the experience.
Regards,
Anoushka
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