A great experience from start to finish. United Gas & Power made the process of switching our electricity and gas supply simple and stress-free. The team was knowledgeable, helpful, and always availab... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Came across United Gas & Power at the Management in Practice Conference in Manchester and decided to make the switch after seeing the potential savings. Tom and Lewis made the process simple and profe... Se mer
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I have been dealing with Tom Broughton who is our account manager. He has been efficient, and communication brilliant, in setting up our new electrical supply on our new site. It was quick, easy,... Se mer
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I’ve had an excellent experience with UGP over the years. The staff are always friendly, professional, and genuinely helpful, and their rates have consistently been the most competitive I’ve found. I’... Se mer
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Företagsinformation
Om UGP - United Gas & Power
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get a quote
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Top Rated Energy Supplier in the UK
Skrivet av företaget
- Business energy solutions from the UK's highest rated commercial supplier
- United Gas & Power fuels business growth with tailored energy solutions, user-friendly online management, top-tier customer service, and dedicated guidance, all while championing a greener, more cost-effective future.
Kontaktuppgifter
Guiseley, LS20 8AH, Leeds, Storbritannien
- 08006696697
- salessupport@ugp.co.uk
- ugp.co.uk
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant service
Brilliant service, we were referred to UGP via another organisation.
As a small business we wished to look at alternatives to brokers we have previously used due to various issues.
We were helped by Herbie who helped explain current pricing, and general overview of the energy situation in the UK, and arranged a very competitive offer which we have chosen. One of the best parts for us was was the ease and competency of communication (a teams call!), no forced 'rush' that some brokers try, and dealing with the transfer to the new contract to allow me to focus on more immediate responsibilities of the business.
Thank you for the great service.
29 augusti 2024
Omdöme utan inbjudan
Svar från UGP - United Gas & Power
Thank you for your wonderful feedback! We're delighted to hear that Herbie was able to guide you through the process with ease and provide you with a competitive offer. We understand the importance of clear communication and a no-pressure approach, so it's great to know that this made a positive impact on your experience.
We appreciate your trust in UGP and look forward to continuing to support your business.
Best regards,
The UGP Team
Such a pleasant experience
I was getting fed up with overseas call centres and holding on the phone for hours on end with BG so I spoke to Thomas at UGP who was very patient with me, we had 3 different energy accounts that needed switching and he made the whole process very easy. We got very fair rates and I have been very happy with everything. Having people in the UK you can talk to makes such a difference, please keep up the great work!
28 februari 2024
Svar från UGP - United Gas & Power
Thank you for sharing your experience! We're thrilled that Thomas was able to assist you smoothly with switching your energy accounts and that you were happy with the personal account management service.
Your feedback is appreciated and we look forward to continuing to provide you with great service and fair rates.
Best regards,
The UGP Team
Commercial Arts Centre Electricity Renewal
Tom was great help with renewals, informative and empathetic to customer circumstances. Great communicator.
1 augusti 2024
Svar från UGP - United Gas & Power
Thank you for your feedback! We’re pleased to hear that Tom was able to assist you effectively with your electricity renewal. We strive to offer not only competitive pricing but also a personalized approach, understanding the unique circumstances of each of our customers.
We appreciate your trust in us and look forward to continuing to meet your needs.
Best regards,
The UGP Team
I don't normally do reviews but have…
I don't normally do reviews but have had a few emails from UGP requesting one. Dealing with UGP has always been good with quick responses instead of being in a queue & feels that I'm with a small local Yorkshire company rather than one of the giants. However, the reason I've only given 3 stars is that I was promised that our smart meters could be read remotely, which was an important factor when changing suppliers, as I am not local to where the meters are sited. After signing up to UGP & requesting smart meter readings, I was then told that this wouldn't be possible, which means at the end of every month I now have to do a 25 miles round trip just to read the meters ! Had I been aware of this, I wouldn't have moved to UGP.
21 augusti 2024
Svar från UGP - United Gas & Power
Hi David,
Thank you for taking the time to share your feedback, and we sincerely apologise for any inconvenience you’ve experienced. We understand how important remote meter readings are, especially given your situation. It’s disappointing to hear that we didn’t meet your expectations in this regard.
We are currently working with our metering team to get the matter resolved as it would seem that there is an issue obtaining remote reads on your current electric meter. We will contact you directly in order to ensure that this issue is resolved asap.
If there’s anything we can do to assist you further or to explore alternative solutions, please don’t hesitate to reach out.
We value your business and hope to improve your experience with us moving forward.
Best regards,
The UGP Team
The registration process was simple and…
The registration process was simple and easy to follow.
7 augusti 2024
Svar från UGP - United Gas & Power
Thank you for your positive review, our team work hard to ensure that the registration process is easy for our customers. Your feedback is greatly appreciated, please do not hesitate to call us if you need any further assistance.
Best Regards
The UGP Team
Svar från UGP - United Gas & Power
Thank you for sharing your experience! We're glad to hear that our response was prompt and our pricing competitive. If you have any further questions or need additional assistance, we're always here to help.
Best regards,
The UGP Team
Not helping when you need them
I switched to UGP 16 months for price reasons. The switch was relatively easy but despite numerous reminders they were unable to read the meter remotely. They said this should be easy, they tried and failed. Four months ago they said this was fixed, but in fact somehow on that date they managed to disable the night meter. Then they said our meter was broken and needed replacing. We now have a new meter with no instructions on how to read it and still no night meter reading so being charged all electricity at the higher Day rate.
Now not getting any replies to my emails.
This wasn't a good day for you to send me a request to fill in a Trustpilot review.
16 augusti 2024
Svar från UGP - United Gas & Power
Hi Olwen,
Thank you so much for taking the time to leave us a review. We are looking into this issue with the meter currently and working hard to get this addressed for you.
This has been escalated to the Head of Operations and will get you an update asap in terms of the issue.
Feel free to call through to the customer services team or your Account Manager if you need an update but we will get back to you asap on this.
Thanks,
UGP
Helpful on the telephone
Helpful on the telephone, no long waiting times and good competitive prices.
6 maj 2024
Svar från UGP - United Gas & Power
Thanks for taking the time to leave us a review. It is much appreciated.
Always very helpful and honest.
14 augusti 2024
Svar från UGP - United Gas & Power
Thank you for your feedback! We're pleased to hear that you've found our service to be helpful and honest. We strive to provide our customers with the best experience possible, and your kind words mean a lot to us.
Best regards,
The UGP Team
Highly recommend Joel
I have been dealing with Joel for almost a year, and have found him to always be professional, quick to supply competitive quotes and always available to assist with any queries I have. I highly recommend Joel, along with UPG, and compared to other electricity companies - well, there is no comparsion.
14 augusti 2024
Svar från UGP - United Gas & Power
Thank you for your kind words and for recommending Joel and UGP! We’re glad to hear that Joel has been professional, quick to assist, and able to meet your energy needs. It's great to know you’ve had such a positive experience with us compared to other providers.
We're here to help anytime you need us, and we look forward to continuing to work with you.
Best regards,
The UGP Team
Highly recommend
I cannot rate Tom Broughton highly enough, he has been so helpful in advising me how to get out of an auto renew contract with a broker that I did not know that I was on and providing me with constant updates on the current market, and finally securing me the best deal.
You might find slightly cheaper out there but from my experience you will pay more in the long run.
Avoid the brokers and go straight to these guys you won't be disappointed.
Thanks again Tom you have been amazing all of the way through.
7 augusti 2024
Svar från UGP - United Gas & Power
Thank you for your fantastic feedback! We're delighted to hear that Tom was able to assist you with navigating out of your previous contract and securing the best deal for your business.
Your kind words and trust in our service mean a lot to us and we look forward to providing for you and your business into the future.
If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing UGP!
Best regards,
The UGP Team
Svar från UGP - United Gas & Power
Thank you for your kind words! We're delighted to hear that you found our team both professional and pleasant to work with. If there's anything more we can assist you with, please don't hesitate to let us know.
Best regards,
The UGP Team
Svar från UGP - United Gas & Power
Thank you for your feedback! We're thrilled to hear that you found our service polite and professional. If you have any more questions or need further assistance, feel free to reach out.
Best regards,
The UGP Team
We are a small charity run by…
We are a small charity run by volunteers looking to switch power company to reduce our bills but primarily to improve our customer experience. UGP delivered. We were allocated a named individual (Herbie Hollis) who guided us through the switching process and made the whole transfer really easy. In fact the only hiccup was with the previous power company and that had come to be expected. Thank you to the charities team at UGP.
24 juli 2024
Svar från UGP - United Gas & Power
Thank you for sharing your experience! We're delighted that Herbie was able to make the switching process smooth and hassle-free for your charity. It’s always our goal to not only help reduce costs but also to ensure a positive customer experience. We're glad we could deliver on both fronts.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
The UGP Team
Helpful and good responses
Really helpful in providing quotes and responding to emails. Wasn't being too pushy in making us make a decision. Was also helpful and responded quickly when we had a small problem once our account had been set up. Would recommend.
22 maj 2024
Svar från UGP - United Gas & Power
Thank you for your review! We're pleased to hear that our team was able to assist you effectively helped to resolve your issue promptly after your account was set up.
If you have any other questions or need further support, please don't hesitate to reach out.
Kind regards,
The UGP Team
Becky is an amazing person to work with…
Becky is an amazing person to work with regarding any meter issues I have had in the last 12 months. She will always ring you back and resolve any problems/issues with your account.
22 juli 2024
Omdöme utan inbjudan
Svar från UGP - United Gas & Power
Thank you for the feedback. We're glad to hear that Becky has been helpful with your meter issues over the past year. Ensuring that your concerns are resolved quickly is a priority for us.
If you need anything else, don't hesitate to reach out.
Best Regards,
The UGP Team
Svar från UGP - United Gas & Power
Short and sweet but greatly appreciated, thank you for your positive review and we will endeavour to provide a great customer service to you and your business.
smooth switch
25 juli 2024
Svar från UGP - United Gas & Power
Thank you for your succinct words, your positive review is appreciated.
Best Regards
The UGP Team
Great utility company for businesses
Thomas Knapp has been incredibly helpful throughout our entire transition to using UGP for our office utilities. Great communication, and great utility service. Very competitive pricing, and absolutely no qualms with the gas or electric. Just agreed to our 2nd year contract.
29 juli 2024
Svar från UGP - United Gas & Power
Thank you so much for your kind words and for choosing to stay with UGP for a second year! It's great to hear that Thomas has helped you to find a renewal contract that suits you, your trust and continued partnership mean a lot to us.
If there's anything you need, please don’t hesitate to get in touch.
Best regards,
The UGP Team
Happy Customer
Changed over from our previous supplier to UGP. Thomas Knapp has been our account manager and has been brilliant throughout the process, prompt replies and helpful when we have had questions. Transition from our previous supplier has been smooth and we definitely a happy customer.
27 maj 2024
Svar från UGP - United Gas & Power
Thank you for sharing your positive experience! We're delighted to hear that Thomas has made your transition to UGP smooth and stress-free with his prompt replies and helpful approach.
We look forward to continuing to support your business. If you have any questions or need further assistance, don't hesitate to reach out.
Best regards,
The UGP Team
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