A great experience from start to finish. United Gas & Power made the process of switching our electricity and gas supply simple and stress-free. The team was knowledgeable, helpful, and always availab... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Came across United Gas & Power at the Management in Practice Conference in Manchester and decided to make the switch after seeing the potential savings. Tom and Lewis made the process simple and profe... Se mer
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I have been dealing with Tom Broughton who is our account manager. He has been efficient, and communication brilliant, in setting up our new electrical supply on our new site. It was quick, easy,... Se mer
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I’ve had an excellent experience with UGP over the years. The staff are always friendly, professional, and genuinely helpful, and their rates have consistently been the most competitive I’ve found. I’... Se mer
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Företagsinformation
Om UGP - United Gas & Power
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Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Top Rated Energy Supplier in the UK
Skrivet av företaget
- Business energy solutions from the UK's highest rated commercial supplier
- United Gas & Power fuels business growth with tailored energy solutions, user-friendly online management, top-tier customer service, and dedicated guidance, all while championing a greener, more cost-effective future.
Kontaktuppgifter
Guiseley, LS20 8AH, Leeds, Storbritannien
- 08006696697
- salessupport@ugp.co.uk
- ugp.co.uk
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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So far so good
Moved over to UGP with my business elec- so far so good 👍
26 september 2026
Omdöme utan inbjudan
Svar från UGP - United Gas & Power
Thank you for your 5-star review! We’re pleased to hear your business electricity switch to UGP has gone well so far. If you have any questions as you settle in, our team is here to help.
Thank you for choosing UGP.
✨ The UGP Team
A great experience from start to…
A great experience from start to finish. United Gas & Power made the process of switching our electricity and gas supply simple and stress-free. The team was knowledgeable, helpful, and always available to answer questions. Everything went smoothly, and the overall service was excellent. Highly recommended.
18 september 2026
Svar från UGP - United Gas & Power
Thank you for your wonderful review and recommendation. We’re delighted that switching your gas and electricity to UGP was simple and stress-free, and that our team’s knowledge and support helped you feel confident throughout the process.
Thank you for choosing United Gas & Power—we look forward to continuing to support your business.
✨ The UGP Team
Excellent communication and customer…
Excellent communication and customer service throughout the switching process. We had difficulty moving away from our previous supplier and UGP were very patient and supportive. Rates are transparent and competitive too. Would highly recommend.
22 september 2026
Svar från UGP - United Gas & Power
Thank you for your lovely review and recommendation. We’re delighted that our team’s patience and support helped you through the difficulties with your previous supplier. It’s also great to hear that you found our rates transparent and competitive.
Thank you for choosing UGP—we look forward to supporting your business.
✨ The UGP Team
Good price with friendly staff
Good price with friendly staff - who followed up throughout the onboarding process.
25 augusti 2026
Svar från UGP - United Gas & Power
Hi,
Thank you for the great review!
We're really pleased to hear that you were happy with the price and, just as importantly, the friendly service you received from our team throughout the onboarding process.
We pride ourselves on keeping in touch and making the switch as smooth as possible, so it's fantastic to know that came across.
Thank you for choosing United Gas & Power!
Kind regards,
The United Gas & Power Team
Highly recommend
Great service and communication from account manager. Very patient with us as we had a complex set-up. Would highly recommend.
7 augusti 2026
Svar från UGP - United Gas & Power
Hi,
Thank you for your fantastic 5-star review and recommendation.
It's great to hear that your Account Manager provided excellent service and communication throughout. We understand that every business is different, and some energy requirements can be more complex than others, so taking the time to understand your set-up and make the process as straightforward as possible is really important to us.
Thank you for choosing United Gas & Power. We really appreciate your recommendation and look forward to continuing to support you.
Kind regards,
The United Gas & Power Team
1st class customer service from Lewis
Lewis at United Gas & Power has been amazing! He has exceeded my expectations at every stage of the energy transfer process.
23 juli 2026
Svar från UGP - United Gas & Power
Hi,
Thank you for your fantastic 5-star review.
We're delighted to hear that Lewis exceeded your expectations throughout the energy transfer process. Delivering first-class customer service and keeping the switching journey as smooth and straightforward as possible is something we take great pride in.
We'll be sure to pass your kind comments on to Lewis—he'll be thrilled to know he made such a positive impression.
Thank you for choosing United Gas & Power. We really appreciate your support and look forward to continuing to provide you with excellent service.
Kind regards,
The United Gas & Power Team
Staff polite and professional
Staff polite and professional , sorted all the technicalities out transferring from my old supplier , no problems at all seemless transaction. Top team
22 juli 2026
Svar från UGP - United Gas & Power
Hi,
Thank you for your fantastic 5-star review.
We're delighted to hear that you found our team polite and professional, and that your switch to United Gas & Power was handled so smoothly. Making the transfer from your previous supplier as seamless and stress-free as possible is exactly what we aim to achieve.
Thank you for your kind words about the team—they'll be thrilled to hear your feedback. We really appreciate you choosing United Gas & Power and look forward to continuing to support you.
Kind regards,
The United Gas & Power Team
Great service
Thank you - the team have been brilliant, answering every question and we are very pleased with the quote. Great to get a good price in the current climate
10 juli 2026
Omdöme utan inbjudan
Svar från UGP - United Gas & Power
Hi,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you found the whole process easy and efficient, and that our team took the time to answer all of your questions thoroughly. Providing clear advice and making the switching process as straightforward as possible is exactly the experience we aim to deliver.
It's also fantastic to know we were able to secure you a competitive price in the current market. Thank you for choosing United Gas & Power—we really appreciate your recommendation and look forward to supporting you throughout your contract.
Kind regards,
The United Gas & Power Team
Highly recommended
Regan Coates was amazing - very helpful and courteous. I would hightly recommend this company.
29 juni 2026
Omdöme utan inbjudan
Svar från UGP - United Gas & Power
Hi,
Thank you for your fantastic 5-star review.
We're delighted to hear that Regan provided such a helpful and courteous service. We'll be sure to pass your kind comments on to him—I'm sure he'll really appreciate the recognition.
Thank you for your recommendation and for choosing United Gas & Power. We look forward to continuing to support you in the future.
Kind regards,
The United Gas & Power Team
UGP - Universal Giant Pain
Signed a contract with a Tim Ryan at UGP, only to find out that the contract had not gone through for some reason, not that he or anyone else at UGP bothered to check or tell me. I found out a month or two later when the bills came in, contacted him several times and got no response. When he finally came back to me he offered me a completely different contract to the one that we agreed.
He then contacted me again a few months later as if nothing had happened, telling me that I should move all my energy accounts to UGP because the customer service is personal and much better than what I would find elsewhere!
Not worth anyone's time, not that British Gas are any better, just worse in a completely different way!
21 oktober 2025
Omdöme utan inbjudan
Svar från UGP - United Gas & Power
Thank you for taking the time to share your feedback. We're genuinely sorry to read that your experience did not meet your expectations.
We understand how frustrating it can be when there is any uncertainty around a contract or the communication surrounding it. Providing clear, personal service is something we take very seriously, so we're disappointed to hear that you feel we fell short on this occasion.
Following your review, Tim has contacted you directly to better understand what happened and has offered to review the timeline with you in the hope of reaching a fair and accurate understanding of the situation. We appreciate that there may be differing perspectives, and our intention is simply to listen, clarify any misunderstandings, and see if there is anything we can do to help.
We'd welcome the opportunity to speak with you if you're willing, and we hope we can resolve your concerns directly.
Kind regards,
The United Gas & Power Team
Smooth switch with great service
Came across United Gas & Power at the Management in Practice Conference in Manchester and decided to make the switch after seeing the potential savings. Tom and Lewis made the process simple and professional, with a personal touch throughout. They even followed up after the switch to ensure everything went smoothly. Highly recommend.
22 juni 2026
Svar från UGP - United Gas & Power
Thank you so much for taking the time to leave such a fantastic review.
We're delighted to hear that meeting the team at the Management in Practice Conference gave you the confidence to make the switch, and that Tom and Lewis made the whole process simple, professional and personal from start to finish.
We believe our service doesn't end once the contract is agreed, so it's great to know that our follow-up after your switch helped ensure everything went smoothly.
Thank you for your recommendation and for choosing United Gas & Power. We look forward to supporting you for many years to come.
Kind regards,
The United Gas & Power Team
Svar från UGP - United Gas & Power
Thank you for your wonderful 5-star review.
We're delighted to hear you found our service easy and efficient, and that everything was explained thoroughly. We believe that clear, honest communication is an important part of delivering great customer service, so it's fantastic to know that came across during your experience.
Thank you for choosing United Gas & Power. We really appreciate your support and look forward to continuing to help in the future.
Kind regards,
The United Gas & Power Team
Incredible COT service from Hannah
Hannah made the Change of Tenancy process incredibly stress free, which when applying for multiple (10+) accounts can be a bit of a headache. She offered a really responsive service, and made sure I was updated along the way, especially when facing some issues.
8 juni 2026
Omdöme utan inbjudan
Svar från UGP - United Gas & Power
Thank you for your fantastic feedback! We're delighted to hear that Hannah made the Change of Tenancy process stress-free, especially with the complexity of managing multiple accounts. Providing responsive communication and keeping customers informed every step of the way is exactly the level of service we strive for.
We’ll be sure to pass your kind words on to Hannah. Thank you for taking the time to share your experience.
✨ The UGP Team
Quick and easy process
Hannah was very responsive and sent clear guidelines of what she needed from us to make sure the change of tenancy was simple and smooth. This was on multiple units and was an easy experience which is often not the case with utility companies.
10 juni 2026
Omdöme utan inbjudan
Svar från UGP - United Gas & Power
Thank you for your kind feedback! We're delighted to hear that Hannah made the Change of Tenancy process straightforward and easy to manage, especially across multiple units. Clear communication and a smooth customer experience are exactly what we strive for, so it's great to know we delivered.
We’ll be sure to pass your comments on to Hannah. Thank you for choosing UGP.
✨ The UGP Team
Excellent transition
Excellent transition to this new supplier, customer service great, questions responded to in prompt manner. Tariffs explained properly by Tom. I would happy recommend this company.
11 maj 2026
Svar från UGP - United Gas & Power
Thank you for your kind review! We’re delighted to hear that your transition to UGP went smoothly and that you received prompt support from our team. It’s great to know Tom took the time to explain the tariffs clearly and ensure you felt confident throughout the process.
We really appreciate your recommendation and look forward to supporting you in the future.
✨ The UGP Team
PLEASE treat this wretched Company as if they're spreading Ebola Virus
PLEASE – anyone remotely considering this firm as an Energy 'Supplier' should step right back from that decision, and give it far more thought.
[NB >>> I should add here that my ORIGINAL review had an objection from UGP, claiming that it was "harmful" or even "defamatory". I am merely trying to WARN potential customers what could happen to you. And the severe comparisons - NOT an accusation against their staff, of course not, JUST how THEY made ME feel, THEIR FAULT].
I am one of a few volunteers who try to run a Village Hall, classed as a small Charity, as many are. We HAD a contract (electric) with UGP from 2023 to autumn 2025, I have emails confirming the closing balance was paid, last October. Oh, and such contracts, for the Hall’s usage, are either ‘Small’ or even ‘Micro Business’.
So, I was amazed to find an email from UGP, late April, claiming over £3K due to “missing standing charges” – their error they said. This figure was reduced, to £758.93p, as they could only claim (“back-bill”) for a max of 12 months for a Micro-business. On complaining, and getting feedback from a Customer Advisor, then Complaints Manager (!) it became apparent that the a/c they were claiming for was a separate number from the a/c in our former contract. And the Complaints Mgr, after getting mention of Energy Ombudsman, and possible legal action, said that the amount had been reduced to ZERO (“goodwill”). I could mention here that the figure they were claiming included a £30, for a supposed ‘site visit’ to read the meter (April 1st 2025). That was entirely fictitious, I’d have needed to unlock the Hall, it just did NOT happen!
I’ve mentioned the meter, and that’s a key player in this sad tale! After more research, I vaguely remembered when we had a British Gas contract (but for electricity) that we used to get joke bills, “please pay ZERO, by such & such date”. I eventually tracked back to late 2020, found emails exchanged with B Gas ‘Support’, who confirmed that THE METER in question was a ‘phantom meter’, had been needed many years ago when the Hall had radiators and an ‘Economy 7’ deal, but no usage had been recorded for yonks, and that the offending meter had been, they said “de-energised”, and marked on the ‘industry record’ as “deactivated”.
SO, just HOW has that extremely dead meter, NO usage for at least 20 years, marked as totally deceased for all to see, miraculously COME BACK TO LIFE?! Had it been revived by some joker in UGP’s personnel, happy to try and rip off unsuspecting customers, could it have been a computer glitch perhaps, but if so, very odd that 5 or 6 previous suppliers hadn’t thought to apply standing charges?! Or, are UGP just a bunch of sharks, fraudsters, taking the wee-wee and if anyone makes a fuss, graciously say “oops, sorry, our mistake”, but if gullible old ladies round the country DO actually pay up, whoopee, more bonus and some extra funds for the staff Xmas party?!
I DO NOT KNOW (THEY do NOT want to discuss it!!), but I know how it looks. So YOU can judge – if anyone wants verification, I can supply the full trail of documents. That trail NOW includes a second “Pay up” notice, this time escalated with dire threats, vast penalty fees plus legal action and costs, with a related visit from someone to “cut us off”. . . . .so much for “reduced to zero, goodwill gesture”?!
I was going to start this review/warning with the old “don’t touch with a barge pole” reference, but these days, who knows about barge poles, canals are long out of favour! Instead, I’ll try a more modern term, let’s say that your pretty early teens daughter is taking part in a school or youth club gym display, or one of those cheerleader teams that have sprung up in the last few years, and you hear that Donald Trump or the ex-Prince Andrew has been invited as a judge. Yes, careful there. Or perhaps, that your local Council, that has issued dire warnings about impending bankruptcy, has decided on a last-ditch pie in the sky attempt to save themselves, they’ve invited Liz Truss for a lecture on macro-economics? If those UGP similes are lost on you, try something more basic, you’re out to lunch or dinner, and get shown a table with a defecation on the tablecloth. Think of UGP as being that desirable. Hope that helps. >>>
PS --and now (end May 2026), after I sent a further really critical complaint (!), I've had another reply that (once again!) the amount has been zeroised. Well, they said that before. And they DO NOT want to discuss the matter further, NO mention of paying the invoice I sent them for all my wasted time, NO mention of why they invented a wholly fictitious site visit to read a dead meter (!), and NO mention of how they actually managed to start this utter nonsense last month?! And NO APOLOGY!! [NB --- I have the full email & fraudulent attempted invoices evidence to back up my disgust]
26 maj 2026
Omdöme utan inbjudan
Svar från UGP - United Gas & Power
Thank you for taking the time to leave such a detailed review. We're sorry to hear about your experience and appreciate the frustration and concern this situation has caused.
Having reviewed your case, we acknowledge that this matter should have been handled more clearly from the outset. We understand why receiving an unexpected invoice several months after your contract had ended, particularly for a meter you believed to have been decommissioned many years ago, would have been concerning.
We can confirm that no payment is due from your organisation and that the balance on the account has been reduced to zero. We also recognise that subsequent communications you received after this understandably caused confusion, and we apologise for the mixed messaging.
Regarding the meter history, energy suppliers rely on industry-held meter registration data when billing accounts. Where historical records are inaccurate or incomplete, issues can unfortunately arise. While this doesn't lessen the inconvenience caused, it is important to clarify that this was not an attempt to charge for energy that had been knowingly identified as inactive or to mislead customers.
We also note your comments regarding the alleged site visit. If this charge was raised incorrectly as part of the account history, we apologise for that error. We are continuing to review how this occurred so we can help prevent similar situations in future.
We appreciate that you remain dissatisfied with aspects of how your complaint was managed, particularly around communication and the lack of an apology. For that, we are genuinely sorry. Our intention is always to resolve issues fairly and transparently, and we accept that we fell short of the standard you expected in this case.
While we respect your right to share your experience, we would like to reassure anyone reading this review that this was an isolated account-specific issue which was investigated, and no payment was ultimately required from the customer.
If you would be willing to discuss the matter further, we'd welcome the opportunity to review the remaining concerns you've raised and answer any outstanding questions.
Svar från UGP - United Gas & Power
Thank you for your feedback! We’re really pleased to hear we were able to make life easy for you. We truly appreciate your recommendation and look forward to continuing to support you.
✨ The UGP Team
One of the best energy suppliers I’ve dealt with.
I’ve had an excellent experience with UGP over the years. The staff are always friendly, professional, and genuinely helpful, and their rates have consistently been the most competitive I’ve found. I’m now going into my 7th year with them, which says everything about the level of service and trust they provide. Highly recommended.
12 maj 2026
Omdöme utan inbjudan
Svar från UGP - United Gas & Power
Thank you so much for your wonderful feedback and continued loyalty over the past 7 years. We’re delighted to hear that our team, service, and competitive pricing have consistently met your expectations.
Building long-term relationships based on trust and great customer service is exactly what we strive for, so your recommendation means a great deal to us. Thank you again for choosing UGP.
✨ The UGP Team
Rafiq provided first class support
Rafiq provided first class support, I would highly recommend Rafiq to any broker looking for a broker support manager that knows his industry back to front.
world class !
7 maj 2026
Omdöme utan inbjudan
Svar från UGP - United Gas & Power
Thank you for your fantastic feedback! We’re delighted to hear that Rafiq provided first-class support and that his industry knowledge and expertise made such a positive impression.
We’ll be sure to pass your kind words on to him — recommendations like this mean a great deal to the team.
✨ The UGP Team
Ellie
Ellie, an advisor within your Change of Tenancy team has been truly outstanding by immediately acknowledging receipt of my online requests, checking the details and then processing two COTs within minutes. We have received the final bills within 24hrs of the request being generated so thank you Ellie and well done UGP.
29 april 2026
Omdöme utan inbjudan
Svar från UGP - United Gas & Power
Thank you so much for your wonderful feedback! We’re delighted to hear that Ellie provided such outstanding support and was able to process your Change of Tenancy requests so quickly and efficiently.
Ensuring a smooth and responsive service is something we take great pride in, so it’s fantastic to know this was reflected in your experience. We’ll be sure to pass your kind words on to Ellie and the wider team.
✨ The UGP Team
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