Ucon Acrobatics Omdömen 

71
•
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

E’ la seconda borsa che compro! Veramente soddisfatta dell’articolo. Ditta seria e prodotti eccezionali! Spedizione Ups velocissima! Grazie Ucon Acrobatics!!!

Betygsatt 5 av 5 stjärnor

★★★★★ A customer from the very beginning I’ve been a Ucon Acrobatics customer since the very beginning, and over the years I’ve bought quite a few of their products. What keeps me coming back i... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Ich habe mir einen wasserabweisenden Rucksack gekauft. Er wurde gut genutzt ein Jahr lang. Leider ist mir jetzt der Reisverschluss aus den Nähten gerutscht und alleine annähen schaffe ich nicht, das... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Ich habe eine Reklamation per Kontaktformular eingereicht und innerhalb von weniger als 24 Std. einen Gutschein für einen komplett neuen Rucksack im Postfach. Das nenne ich Kundenservice!

Företaget har svarat

Företagsinformation

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  4. Väskor

Skrivet av företaget

Ucon Acrobatics is a Berlin-based brand that produces bags and backpacks made from recycled and innovative materials. The founders’ drive has always been to create minimalist and functional products for the urban individual according to ecological and social aspects as far as possible. As a B-Corp certified company, Ucon Acrobatics wants to use its power for good. This belief is reflected in the motto “minimal design, minimal emission.” They believe in the power of simplicity and aim to minimize the environmental footprint while delivering high-quality products, ensuring that nothing suffers—neither humans, animals, nor the environment.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

71 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(71)

26 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Definitely buy a bag from here

I have bought several bags from this company over the last few years and they look great and are very well made. I use mine daily because I love how they look and they are practical. The side pocket and key string is brilliant. The fabric is waterproof and easy to clean.

Hajo Medium is a good travel bag - fits under the seat in front on aeroplanes but has enough room to carry laptop, book, water bottle, headphones, scarf etc.

These are bags that get loads of compliments too. The price is worth it for the quality and the effort the company makes to use recycled materials and reduce negative environmental impact.

This year I bought the Bauhaus Alison, the material is gorgeous and it fits a lot in it. The front pocket closes with a tiny magnet which is very easy to close when out but it would be hard for someone to open it without you knowing when on public transport

4 mars 2024
Omdöme utan inbjudan
Logotyp för Ucon Acrobatics

Svar från Ucon Acrobatics

Thank you very much for your kind feedback. We are very happy to hear that you like our products and share our values.

All the best,
Your Ucon-Team :-)

Betygsatt 5 av 5 stjärnor

Shoutout to Johanna from customer…

Shoutout to Johanna from customer service! I ordered the Ando Lotus bag in black, and it arrived damaged (thanks to UPS, who tried to force it into a small mailbox!). She resolved the issue so quickly and made my birthday a nice one. I must say, I've had another Ucon Acrobatics Rucksack for years now, and this new bag will be a beautiful addition to it. The quality is always top-notch; I love the sustainability concept and that the backpacks are lightweight. Thank you again—I will definitely purchase more!

6 maj 2024
Omdöme utan inbjudan
Logotyp för Ucon Acrobatics

Svar från Ucon Acrobatics

Hello Gabi,

Thank you very much for your kind feedback. We are very happy to hear that you like our products and share our values.

All the best,
Your Ucon-Team :-)

Betygsatt 1 av 5 stjärnor

Poor quality and not sustainable

I bought the bag 6 months ago for 90€ and loved it for the first 5 months. However, the material has started to crack from the bottom and zipper broke. That is super short time for such bag. The brand itself stands for sustainability, however they do not produce sustainable products.

5 april 2024
Omdöme utan inbjudan
Logotyp för Ucon Acrobatics

Svar från Ucon Acrobatics

Thank you for your feedback and sharing your experience with us!
A problem like this should of course not appear.
I am very sorry for these issues! Please be assured that we are aiming for high quality products and are constantly learning and improving.
Please get in touch with our support. We can find a solution for sure. Thank you!

Betygsatt 4 av 5 stjärnor

Great customer service



The bag looks really good. Sadly, it stains quite easily, but this could also be because I have a light color. The place where the material folds cracks quickly too. The inside is very nice, with a well-padded laptop compartment, and useful compartments. The metal clip to close the bag scratches very easily, so most of the black coating is gone now. The bag is waterproof which is nice when it is raining.
All in all, I would not buy this bag again knowing this, especially taking into account the price.
-------
After getting in contact with customer service I ended up getting a coupon covering the complete costs of a new bag! I couldn't have imagined better service. They also have supposedly improved the material of the bags, which prevents the problem of my bag from occurring again.

23 januari 2024
Omdöme utan inbjudan
Logotyp för Ucon Acrobatics

Svar från Ucon Acrobatics

Thank you for your feedback and sharing your experience with us!
A problem like this should of course not appear.
I am very sorry for these issues! Please be assured that we are aiming for high quality products and are constantly learning and improving.
Please get in touch with our support. We can find a solution for sure. Thank you!

Betygsatt 5 av 5 stjärnor

Great material. TwoYears of use review.

I bought a shoulder bag (Jonas bag dark navy) two years ago.
I have used on the rain, I have spill liquids on it by mistake. I left it in the sun for a long while. I have travel with it a lot and used daily. And it is still perfect! After two years I feel is less bright as before. But there is not scratch and the material look still sturdy and great. I’m so impressed

I’m looking forward two get a new backpack because their material is just (“chef kiss”) wonderful.

21 februari 2023
Omdöme utan inbjudan
Logotyp för Ucon Acrobatics

Svar från Ucon Acrobatics

Hello Mónica,

Thank you very much for your kind feedback. We are very happy to hear that you like our products.

All the best,
Your Ucon-Team :-)

Betygsatt 5 av 5 stjärnor

Great product and even better customer support service!

I love the backpack! Great quality even though I had a problem with clasps. I contacted customer support service and they were extremely nice and helpful. They replied quick and sent me a new one. I am so thankful and impressed how patient and caring the staff was. Had so many worse experiences with other shops. Definitely recommend buying bags there! They live the idea of sustainability and not making me, as a customer, throw away my backpack if it is not necessary!

19 februari 2023
Omdöme utan inbjudan
Logotyp för Ucon Acrobatics

Svar från Ucon Acrobatics

Hello Jenny,

Thank you very much for your kind feedback. We are very happy to hear that you like our products and service.

All the best,
Your Ucon-Team :-)

Betygsatt 5 av 5 stjärnor

Je recommande

J'ai commandé deux sacs à dos chez eux car j'adore le design associé au confort, notamment au niveau des bretelles. Ils sont très pratiques avec leurs poches multiples. Attention à la taille, bien vérifier les dimensions car sur le site, les sacs ont l'air plus petits qu'en vrai. Service client très réactif et au top. Je conseille.

30 november 2022
Omdöme utan inbjudan
Logotyp för Ucon Acrobatics

Svar från Ucon Acrobatics

Hello Anne,

Thank you very much for your kind feedback. We are very happy to hear that you like our products and service.

All the best,
Your Ucon-Team :-)

Betygsatt 5 av 5 stjärnor

The quality of the bagpack is just…

The quality of the bagpack is just excellent. And client service was super friendly and helpful. They sent me the bag 3 times because of local post problem. I can highly recommend Ucon Acrobatics.

25 december 2021
Omdöme utan inbjudan
Logotyp för Ucon Acrobatics

Svar från Ucon Acrobatics

Hello Dariya,

Thank you very much for your kind feedback. We are very happy to hear that you like our products and service.

All the best,
Your Ucon-Team :-)

Betygsatt 2 av 5 stjärnor

Bags are good, but super unfriendly for marks

Liked the bags, but they have problem with marks. Any tiny mark on them will be forever, really hard to remove :( if you take leather or fake leather bags - it's much easier to clean them. Would be nice if UA would make some special coating. Just bought my bag and after 2 weeks "lost it" because of simple pen mark :(

4 september 2021
Omdöme utan inbjudan
Logotyp för Ucon Acrobatics

Svar från Ucon Acrobatics

Hi Julia,

thank you for your honest feedback! We are constantly improving our products and sometimes a minor mistake can happen - we apologize for that. But we surely improved our products in the past view years and would love to convince you of our quality and durability.

Feel free to reach out to our customer service hello@ucon-acrobatics.com for finding the best solution for you.

All the best,
Your Ucon-Team :-)

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