tymebank.co.za Omdömen 

I want to share an unfortunate experience I had over the weekend. I was robbed and lost all my belongings, so I promptly contacted Tyme Bank to block my card and app. When I visited the branch yesterday, I received excellent assistance from a helpful ambassador named Sbusiso Vilakazi, based in Tshepisong. Unfortunately, he couldn't issue me a new card as my account was flagged for fraud. Sbusiso was kind enough to lend me his phone so I could contact the Fraud department, but it took me over two hours to get through. I had a difficult time with the consultants I spoke to, namely: Ayanda, Katherine, and Palesa. However, the last person I spoke to was extremely rude and unhelpful. Despite explaining my situation and successfully completing security verification, she was dismissive and told me to call back once I had a phone. This lack of empathy and assistance was disheartening. I'm grateful for Sbusiso's help and support during this difficult time. Moving forward I will be closing my account with Tyme Bank and will not recommend it to anyone due to the pathetic service receive from these consultants especially the last one I spoke to by the name of Philisiwe Ngcobo.

I have been using Tymbank for the past 5 years and have had no bad experiences while using Tymebank. I've had my work salary deposited into my Tymebank account. The interest rate is almost zero percent.
If Tymebank could only open up banking branches, it would be very convenient for Tymebank account holders to have walk-in branch...

Tymbank - If you want to donate money against your will.
I opened a cased of fraud with Tymbank's so-called anti fraud division who were supposed to investigate the circumstances of fraud that occurred on Mother's Day and 3 weeks ago and they have done absolutely nothing to assist and instead, they have made my life more difficult.

As soon as I had realised that my account had been hacked, I asked to block my account, which they did... But what they do not tell you unless you ask the question is that monies can still move in and out of your account. They also did not bother to block my card when I reported the incident.

When I reported the incident, Tymebank did not let me know the protocol of opening an investigation, knowing that I was in a state of panic and distress so I went back and forth to the police station. The first thing they should have done send me a statement with the transactions in question and when I report the incident to the police, I needed to ask for a copy of the affidavit and email it to them.

Then when following up on who would be investigating the incident at Tymbank on the 21st June, on two instances, I was cut off before I could get a name. On the third call, I was told that they can not provide this information over the phone. It's my account and underwent all the relevant security checks but they can not tell me who is handling the investigation.
On the fourth call, I was told that the case in what they call a view basket and it had not been allocated yet.
Then the fifth call, I was told that the investigator was Wallacs. The operator who handled this call was really good at victim blaming and reprimanded me because I asked valid questions that she had no answers to.

On the sixth phone call, I was not only give the same name of the investigator on this case, but was told that it had been allocated on the 18th May, which was hog wash because it was not allocated on the 21st May, so how is it that they now state it was allocated on the 18th May.

After running back and forth to the police station because Tymbank do not know how to advise their victims on what to do to open a case at the police station, I finally could send my statement to their ***** division. There is no automatic response when sending the email to them.
The next day, I resent it and found that Tymbank has listed my email address as spam through their server. Same goes for their service center and their compliance center.
I then sent a WhatsApp to their Tymbank number and I was asked went I sent the email. I let them know and they ghosted me there too.

My questions that I was scolded for asking were things like... How did the ****mer know my full name and surname and how did he know I banked with Tymbank? How did he know my card number and what transactions I had made before he had asked my security questions?

How is it possible that an investigation is done with out calling me to verify certain things with me. Had they called me, they would have been told that one of the operators that I had spoken to sounded exactly like my hacker.

The lady became so impatient with me and told me straight out that I would never see my money again. Their was no sincerity or empathy from her what so ever.

Why is there not better security on the Goalsave accounts? It should not be that easy to withdraw money from these accounts, yet it was done. Why can money still move in and out of the account after it's been blocked?

A person entrusts a financial institution with their hard earned monies and clearly your money is not secure and that a thorough investigation into the matter was not done by Tyme bank. No trace was done to the number of the fraudster.

Tymbank can not be trusted at all.

Tymbank's mission should to drive meaningful financial inclusion, by making banking more accessible to all South Africans, especially scammers!!!!!

Useless customer service, they don't even deserve one star... horrible customer service!!

I've been banking with your institution for over 2 years, receiving R350 grants every month since opening my account. Despite this, I've been unable to secure a loan from my own bank. It's disappointing because I believe I should qualify for some amount, even if R350 isn't substantial. Due to this experience, I've decided to switch banks.

I have been calling TymeBank for the past two weeks now asking them to unlock my account, since its on debit hold. For the past two weeks the consultants have been telling me that the matter will be resolved within 24 hours. Yesterday I need to use the money in my account but I couldn't access it because the staff at Tymebank is not doing anything to resolve my issue. Can you please assist as I don't even have airtime to call them anymore.
My name is Koketso Myeni and my numbers: 0733799099

Their app is user friendly, very secured, almost zero monthly installments and it provides you with almost everything would you expect to find in a banking app, from online payments to receiving your bank statements stamped in seconds. What i don't like about it is that it has no ATM's available

Yuck, yuck, yuck, and more yuck. I cannot fathom how anyone is considering investing in or using this bank. A loan shark would be more effective. I just wanted to settle my loan and emailed them for a settlement quote. They told me to download their banking app, which I did. I was told they would send a code for me to register on the app. Never got it.

Eventually, I just proceeded to register myself on the app. The app said I was blocked and to call the customer service call centre. I did so and was on hold/talking to staff for what amounted to HOURS (I have screenshots and recordings). I was told to go the fraud department, the loan department, the accounts department, and back again to the customer service centre. They should have just sent me to the moon.
What did I get? Nothing. The last customer service rep even hung up on me. My last straw.

Spare yourself the grief. Do not use this bank even if your life depends on it.

Your machines moved out of Pick a pay ,nect dissappered from Markharms at Wonderboom Junction .It was removed from Jet at Gezina Gallaries .When is Tymebank going to dissapear with the clients money ??

Excellent service @ Boxer Stores Jhb Post Office with the consultant even assisting with my grant application.

You will spend an hour on hold. Because they have a lot calls coming in. Well if you answered them they wouldn’t be so many.
Tymebank isn’t cool.

Tyme Bank is a well priced bank, it's not your traditional bank, the banking app works well and is safe with that said I use the account for may day to day transactions and to get back half a percentage in Pnp points. It works but don't put all you savings into it, it's a small bank and is new on the block.

Tymebank has partnered with online shops to scam people, I was scammed, and till date a case was opened and zero happened, used my airtime, they will put you on hold mind you, using your own airtime, and they will not call you back, scammers, I'm done with this bank, big scammers

I have been a customer of Tymebank for a couple of years now. I recently did some online job that was advertised on FB and received money into my account. This was to serve as payment for online jobs. On 24/12/2023 I wanted to pay my rent and realized that my account was on credit hold. I phoned in and explained the incoming money. I was then asked to do an affidavit at SAPS and mail to the, which I did immediately. I was told there would be a ***** investigation. I did not commit any ***** and was most probably ****med. Since then, I have had no funds available to me or my children. So, it was Xmas and new year without food and rent money. I phone every day, but to no avail. No help or any understanding of my situation. I hope people will consider this absolute heartlessness before they try and do business with Tymebank. I have seen multiple complaint about this same situation all happening now in December. What bank does this to people? Absolutely shocking. DO NOT OPEN A TYMEBANK ACCOUNT. THEY WILL MAKE YOU SUFFER.

a mistake was made from the merchant side, their transaction showed that it did not go through from the cashiers side, I just saw the reversals on my fphone of which I did not mind the money was not mine, my problem was 1. I received no notification regarding the transaction no phonecall nothing. 2. It gave me the impression that my account is not save and that money could be taken from my account. 3. For those transactions fees was incurred which I would have to be liable for, and of which was not my mistakes or my own transactions

Simply put the easiest bank by far, no paper work no fuss, as long as your email address is right you get your monthly statements on time, although PayPal isn't used by them it is still an awesome bank with 24hr online support and help lines I highly recommend Tymebank for anyone looking to open their first bank card,

I Have A Credit card with them, and the support team they have are not doing their job. I got a refund on a purchase i made on the15th of June, and till now , the money as not reflected on my balance, ive called them over 15 different times and have sent countless emails, but im not getting any help, last time i called was on the 5th of Sep and was told i would have the money reversed in a weeks time, but still nothing.

My wife has requested to withdraw some of our savings they told her it will take 10 working days and they said they will penalize her R5000 for withdrawal before 30days notice. Today it's the 15th day we haven't received our money. Let's make people aware of this scammers.

This so called Tymebank are stealing my R12000. Everytime I call I’m told to send an email it’s been 3 weeks now not received my funds. They can’t log onto my account. Thus is a scam bank. Find sign Up. Transfer your money to a better bank soon as you can. Thank me later

On the 13th September I paid a merchant at his premises using my Tymebank debit card. After approximately an hour and the merchant could not find the item I had paid for a refund was done using the same debit card in the same FNB terminal. I was initially told it could take up to 72 hours to reflect back in my account. More than 72 hours later and still no money I contacted Tymebank and lodged a complaint an was given ref CD-99303 as well as asked to send in the proof I had. I immediately scanned these in and sent them. The following day I received an email asking for the same proof again! This time I took photos and sent them in. The day thereafter I contacted them and was told it would take 5 days. on the 6th day still no money so I contacted again and this time got told it takes 15 days! I waited out the unnecessary 15 days and on day 16 still no money, no way of getting answers, being cut off when finally getting through, the usual sorry tale of this scammer banks total lack of service or interest in assisting its clients and then eventually find out I must wait 35 days!! I escalated the problem to their so-called management and yesterday I get told 35 WORKING days! I have discussed this issue with the other recognized banks who all told me this was unacceptable and the money should have been returned to my account literally weeks ago and they all recommended I report the problem to the banking ombudsmen which I have now done. I am telling everyone to avoid this so-called bank now. After being a loyal customer and promoting them to everybody I have no hesitation in telling everyone to rather not bank with them.